• Teespring

Teespring

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Overview

Teespring has a rating of 2.1 stars from 2,165 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Teespring most frequently mention customer service, poor quality, and credit card problems. Teespring ranks 452nd among Ecommerce Tools sites.

  • Service
    204
  • Value
    203
  • Shipping
    198
  • Returns
    129
  • Quality
    188

This company responds to reviews on average within 12 hours

Positive reviews (last 12 months): 22.2%
Positive
2
Neutral
0
Negative
7
259
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How would you rate Teespring?
Top Positive Review

“Awesome customer service”

Rachele W.
1/9/24

I had an issue with product received and I contacted them and they immediately responded asking me what I would like instead and I replied back and received my new product within the month! I will definitely be ordering from them again! Great customer service with absolutely no hesitation!

Top Critical Review

“CONS, Search and watch you tube videos from actual Influencers getting ripped off.”

Exploring L.
11/7/24

Horrible, horrible company. Just search on Google and watch the hundreds of YouTube videos from creators who've been screwed over by these scammers—I'm one of them. I'm honestly shocked YouTube is still letting these con artists offer services. It's a disgrace

Reviews (2,165)

Rating

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Reviews that mention popular keywords

customer service (459) phone number (38) delivery date (33) tee shirt (79) tee spring (39)
Thumbnail of user tkeishaw
Oregon
1 review
4 helpful votes
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April 19th, 2019

I'm still waiting for my shirts. If they can't keep the agreement of when shirts are supposed to be printed and shipped by, they need to STOP advertising those incorrect dates! I would never had ordered if I had know they would take this long! My event will have been come and gone before I get these!

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We sincerely apologize for the delay in receiving your orders! We are showing that both items are currently in transit and will be arriving soon. If you are in need of further assistance, please reach out to our Customer Support Team directly through http://teespring.force.com/NewCase?l=en_US. Thank you.

Thumbnail of user emilyc1103
Kansas
2 reviews
2 helpful votes
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December 12th, 2022

Teespring has made it so easy to run my business. I'm a full time mom and don't really have the time to control a full fledged high features website so this is the perfect amount for me. I love the easy to make products, I just wish there was more products that didn't seem to have an error behind it when you try to add it to the store. If you guys aka the company basically added the products you have locked/unlocked for everyone to make I would definitely stay as a teespring customer and keep my business with you guys.

Tip for consumers:
There are certain glitches that seems to come and go between products. You can buy clothing but also sell clothing for a cheap price of $11.99/annually and $9.99/monthly for extra security with artwork.

Products used:
Hoodies, hats, pants

Service
Value
Shipping
Quality
Thumbnail of user bpr
California
2 reviews
2 helpful votes
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December 20th, 2015

Satisfaction is guaranteed, if you don't like anything about your shirt you can exchange or get your money back, if you didn't, well you just didn't try calling that number! Got several shirts from them, all great quality, both designs and apparel.

Thumbnail of user tjc11
Virginia
1 review
1 helpful vote
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June 19th, 2017

Just an update to my previous review...
This company is a joke. You guys over promise and under deliver. Not only did I not receive my order when promised, now it will be even later. I am moving on 6/28, and the shipping info says it may not be here by then. This is bad business and I need to speak to someone. I will be sharing this all over social media, as well as review sites and the Better Business Bureau!

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We are truly sorry that your item has been delayed in transit and we're happy to check the current status of your order. Please reach out to our Customer Support Team at http://teespring.force.com/NewCase?l=en_US Thank you.

Thumbnail of user vikasv20
India
1 review
1 helpful vote
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September 1st, 2022

I am creator on teespring and I have also paid for linking my domain and storefront. I reported issue that in navigation pane, Accessories -> Slides option is not visible, but they do not even care to reply or resolve issue. I have added more than 8 slides and still I am facing this issue. I emailed and they just reply with predefined emails. I reported issue 18 days back and yet issue is not resolved

Service
Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We are so sorry to hear about the issues you've encountered and would like to investigate this matter further. Please email creatorhelp@spri.ng with your account information so we can assist. Thank you!

Thumbnail of user non617
Oregon
1 review
2 helpful votes
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February 28th, 2021

Sent me a dark gray shirt with dark gray text printed on it. Paper thin tee, with a logo you cant see. A rip off at $25. No refunds, only merchandise credit, so you can buy a different insanely overpriced tee with an invisible logo. How does someone print this shirt and say, "all good" and pass it along to shipping? How does the person in shipping look at this, and say "good to go" and put it in an envelope? Avoid!

Tip for consumers:
Just don't. You can get way better quality, faster and cheaper anywhere.

Products used:
Tee shirt

Service
Value
Shipping
Returns
Quality
Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We're sorry to hear that you were not happy with your Tee and we are always happy to help! Please contact our Team through http://teespring.force.com/NewCase?l=en_US so that we may further assist. Thank you!

Thumbnail of user chrisl251
Georgia
1 review
0 helpful votes
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August 28th, 2017

Very poor customer service, no quality control and unreasonable shipping fees. Poor quality printing officers combined shipping but does not actually combine it I was charged full shipping for all 5 shirts. Contacted customer service they basically said OH WELL, that's the way it is. I will not do business again and I will tell everyone of my experience.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We are sorry for any frustration. Once a campaign ends, production is assigned to one of our printing facilities across the United States and the EU, based on which facility best suits the needs of the design. Due to campaigns ending at different times and each design potentially shipping from different printing facilities, we are unable to offer combined shipping in this case. If multiple items are ordered from the exact same campaign, we are always happy to combine shipping. Thank you.

Thumbnail of user gailw56
Louisiana
1 review
0 helpful votes
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November 5th, 2017

I recently t -shirt for my husband, it arrived too us in a very short time after I ordered and we live in Alaska, usually merchandise takes a little longer for here in Alaska. Great quality. True to size. My husband loves his shirt. Thanks so much I would definitely recommend everyone to buy from teespring.com, Thanks, Gail L.

Thumbnail of user cassandrab55
Delaware
1 review
1 helpful vote
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December 14th, 2018

I originally ordered a sweatshirt from Teespring for Christmas. When it came, there was a stain on it. I was disappointed, however, after getting in touch with Nancy from customer service, she automatically sent me out a new sweatshirt, at no charge, IN TIME for Christmas and even told me not to worry about sending the stained sweatshirt back! My situation was handled very professionally and in a very timely manner. Nancy was very apologetic and offered me several options to choose from in order to satisfy me. Thanks so much!

Thumbnail of user kathrynb32
Tennessee
1 review
12 helpful votes
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December 28th, 2015

Ordered a shirt late Nov. Received email saying it was shipped Dec 11. I still do not have a shirt or response to repeated emails. There never was a time I could get any thing but recorded "too many calls" response on the phone. They have my money, I have nothing

Thumbnail of user victoriac68
New Jersey
1 review
1 helpful vote
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June 3rd, 2017

I appreciate only one thing from this company: that they are able to customize for any occasion in the print.
However, the quality of the shirts is just awful and uncomfortable. I never write reviews for purchases, but this is total garbage for 30 bucks.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We're truly sorry to hear that you are not happy with the quality of the item that you have received and we're happy to offer a resolution! Please reach out to our Customer Support Team through the following site: http://teespring.force.com/NewCase?l=en_US

Thumbnail of user nilsr6
New Mexico
1 review
1 helpful vote
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July 31st, 2017

Love the many t-shirts we ordered from teespring.com. The verity is huge and outstanding, the quality is superior. If you can't find it at teespring.com it isn't out there. You will be extremely satisfied with every aspect of your order. Speedy delivery. Thank you Teespring.

Thumbnail of user carolynj34
Arkansas
1 review
1 helpful vote
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July 26th, 2017

Inferior fabric. Too thin. Inferior printing. Jagged edges, color not completely filled in on some letters. Inferior sizing. Too small when compared to like items of same size. Cost too much for the quality.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We're sorry to hear that you are not satisfied with the item that you have received and we would be happy to offer a resolution! Please reach out to our Customer Support Team through http://teespring.force.com/NewCase?l=en_US Thank you.

Thumbnail of user trishap13
Illinois
1 review
0 helpful votes
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October 6th, 2017

I had a great experience with an incorrect order. I received my order incorrectly, it was not the color I ordered. Teespring was quick in their response to my concern and had a wonderful, FAST resolution for me. They did not rush me on another choice, but as soon as I made my new choice they had an excellent turn around time to have my new order placed. I have really enjoyed ordering items via Teespring.com and will continue to do so, due to their great care with my incorrect order.

Thumbnail of user michellef134
Massachusetts
1 review
0 helpful votes
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November 22nd, 2017

Everything about my purchase with them was amazing! My order came in a quick time period! The color choice was fabulous and the clothes felt amazing on! I will definitely be sharing their business page and buying more!

Thumbnail of user joshb733
Alabama
1 review
0 helpful votes
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November 27th, 2021
Verified purchase

Read reviews! We regret not checking into this before ordering. We ordered 7 shirts at about $150! They are all horrible. Print is too small for shirts and they are not printed correctly on shirt (crooked on shirts). Print is kinda faded on some of the shirts. Save your money!

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We're so sorry to hear this! Our Fan Experience Team is more than happy to offer a resolution that works best for you. Please contact our Team directly through http://teespring.force.com/NewCase?l=en_US or through Live Chat for further assistance. Thank you!

Thumbnail of user micheller379
California
1 review
0 helpful votes
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January 28th, 2019

Had an issue with my order because I ordered the wrong size. So i emailed customer service and Ruel was the person helping me with my order. Without any questions simply help me to get the right fit for my 5 year old and re ordered his shirt. The process was quick and easy. I've had bad customer service in the past, but tee spring knows how to pick there support team.

Thumbnail of user shemetam
Rhode Island
1 review
0 helpful votes
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June 28th, 2020

I ordered two t-shirts and two sweat shirts on june 3rd over fifteen days to receive and I still have not received one t-shirt extremely poor quality screen print and one of the sweat shirt came with a big yellow stain on it and they are not worth the price. I am sure the print will wash off after a few washes I wished I would have researched before ordering.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We apologize that your items were not satisfactory and we are always happy to offer a resolution! Our Team has sent a Private Message to further assist. Thank you.

Thumbnail of user mathewd22
Australia
1 review
0 helpful votes
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May 4th, 2017

The shirt arrived in a good time for an international shipped item. As I also needed to wait for the order window to close it was a little longer but still very reasonable. The shirt arrived and was exactly what I had expected to receive and matched the item description on the web site perfectly. The sizing was pretty accurate also. I may have liked it to go to one size larger, but that is only because I have a bit of a preference for looser fitting shirts. I definitely think about purchasing for this seller again.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We really appreciate the wonderful review! It’s awesome to hear that your item on time and exactly as expected. We look forward to your continued business with Teespring!

Thumbnail of user russellc33
Russell C.
Germany
1 review
1 helpful vote
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February 6th, 2018

Out the package the sweatshirt looks great after about a week it time to wash it and followed the instructions and even washed it on a gentle cycle. It's not my first time purchasing items like this. After gentle washing the sweat shirt looked like someone had taken sandpaper to it and removed almost half of the picture. It also collected every piece a lint from the wash machine. I did not dry it just let it hang dry and it looks pretty bad. Kinda like a bear rubbing his back against a tree to soothe and itch. Poor choice on my part, never again.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We're sorry to hear that your sweatshirt was not printed correctly and we are always happy to help! Please contact out Customer Support Team directly through http://teespring.force.com/NewCase?l=en_US. Thank you.

Thumbnail of user danm184
Australia
1 review
1 helpful vote
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June 7th, 2017

Bought a hoodie. Beautiful design, high quality materials which exceeded what I expected considering the low price, and exceptionally speedy delivery from Europe to Australia. Postage was very reasonable too. How did they do it? I have no idea! I love it. Awesome. Want more great stuff like this from them.

Thumbnail of user mda24
Bangladesh
1 review
0 helpful votes
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August 23rd, 2017

Sh*tty quality, painfully slow...
Finally got my Teespring shirt. First thing, though the Hanes logo says, "comfort soft," this material feels like I wrapped my body in paper towels. Second, it smells like vinegar and partially burned paper. Third the logos are not done very well. There's a double image on everything like something shifted during the printing/screening process. From a distance it looks ok but when you look up close, it's really disappointing for a $21.99 shirt.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We are sorry to hear that you are not happy with the quality of your item! Regarding the item having an odor, the solution that is used during the custom printing process can cause a smell similar to vinegar, which will be eliminated after washing the garment. We would be happy to offer you a resolution, please reach out to our Customer Support Team through http://teespring.force.com/NewCase?l=en_US. Thank you.

Thumbnail of user danielp161
Ohio
1 review
1 helpful vote
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September 15th, 2017

I recently ordered two T-shirts with my company logo on them. One of the T-shirts printed on a ladies tank top came out wonderful. However a men's large V-neck T-shirt with the same design logo was printed very small along the chest printing area. Either the pictures are misleading on how big a logo can be (in pictures and the web designer), or Teespring printing people just messed up and didn't expand my logo enough. On the web designer tool online I made sure to put my logo to the limits of the printing area and I still have a logo with around 6 inches of blank space on both sides. So I'm not too thrilled about my T-shirt but the other one like I said was perfect.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We're glad that one of your items turned out great and we would be happy to offer assistance regarding your second item! Please reach out to our Customer Support Team directly through http://teespring.force.com/NewCase?l=en_US Thank you.

Thumbnail of user tomi60
California
1 review
5 helpful votes
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August 5th, 2019

An online-only company with a web site that does not work, no response from their supposedly on duty help desk, screens that suddenly change to German, and an absolutely uselss FAQ section. Great concept, but no execution at all. They're either out of business, phony, or run by summer interns in another country.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We sincerely apologize for any inconvenience! Our Customer Support Team is always happy to help and can be reached directly through http://teespring.force.com/NewCase?l=en_US or through our online chat, available Monday - Friday, 9am - 5pm, EST. Thank you.

Thumbnail of user nunyan2
Wisconsin
1 review
1 helpful vote
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February 21st, 2018

2 shirts ordered from same "company" at same time. Teespring made me pay shipping twice. Its not the consumers fault that they choose to print in different areas. 2 shirts on same order should be (1) shipping rate. 1st shirt arrived within a week; 2nd took almost a month... and was blurry. "customer service" offered zero empathy or consolation. Will never give my hard earned money to any company involved with them.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We're sorry for any frustration! All of our items are custom printed and items from separate listings may print and ship at separate times, possibly from different printing facilities. If you are ordering multiple items from the exact same listing, we'll be happy to combine the shipping for you. For assistance with your unsatisfactory item or any additional questions, please reach out to our Customer Support Team directly through http://teespring.force.com/NewCase?l=en_US. Thank you.

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Selling made simple. Teespring is end-to-end solution to create, sell and ship products online. We handle everything from storefront to supply chain. All you need are ideas.

Company Representative

Thumbnail of user kaitlynb1
Teespring S.
Teespring Support
Typically responds within 12 hours
Selling made simple. Teespring is the end-to-end solution to create, sell and ship products online. We handle everything from storefront to supply chain. All you need are ideas.

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