• Teespring

Teespring

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Overview

Teespring has a rating of 2.1 stars from 2,165 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Teespring most frequently mention customer service, poor quality, and credit card problems. Teespring ranks 452nd among Ecommerce Tools sites.

  • Service
    204
  • Value
    203
  • Shipping
    198
  • Returns
    129
  • Quality
    188

This company responds to reviews on average within 12 hours

Positive reviews (last 12 months): 22.2%
Positive
2
Neutral
0
Negative
7
259
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How would you rate Teespring?
Top Positive Review

“Awesome customer service”

Rachele W.
1/9/24

I had an issue with product received and I contacted them and they immediately responded asking me what I would like instead and I replied back and received my new product within the month! I will definitely be ordering from them again! Great customer service with absolutely no hesitation!

Top Critical Review

“CONS, Search and watch you tube videos from actual Influencers getting ripped off.”

Exploring L.
11/7/24

Horrible, horrible company. Just search on Google and watch the hundreds of YouTube videos from creators who've been screwed over by these scammers—I'm one of them. I'm honestly shocked YouTube is still letting these con artists offer services. It's a disgrace

Reviews (2,165)

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Reviews that mention popular keywords

customer service (459) phone number (38) delivery date (33) tee shirt (79) tee spring (39)
Thumbnail of user peterb2572
California
1 review
1 helpful vote
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February 19th, 2023
Verified purchase

I ordered a Tshirt through Spring Fan Apparel in early January, it's now February 19th and still no shirt. Customer service says they have yet to hear back regarding my cancellation, and it's been over a month. Complete scam. Don't purchase anything from this company.

Look below at the date of my purchase. Me asking for a refund on February 19th and still no luck. Absolute joke

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

Thank you for providing this feedback and we truly apologize for any trouble this delay may have caused. Our fan experience team is always happy to investigate the cause of the delay and provide a resolution in the meantime. Please feel free to send them a follow up email at fanhelp@spri.ng so we can get this resolved for you as quickly as possible.

Thumbnail of user christina5
Virginia
1 review
2 helpful votes
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August 26th, 2018

I ordered a fibromyalgia shirt in which my name was on. This shirt means a lot to me because I was just recently diagnosed with fibromyalgia. Knowing my name is among those Warriors who also suffer, whom may have lost the battle, or continue to fight for a cure for this disease, means the world to me.
An unfortunate event had happened after my shirt was delivered to my home. Unfortunately we found out that my shirt was stolen right after the mail carrier put my shirt in my mailbox. Not only did Teespring make me another shirt free of charge, they were in constant contact with me to make sure that my needs were met. To make sure that I was able to get the shirt with my name on it. They have gone over and Beyond the Call of Duty to make sure that their customers are satisfied. On behalf of my family and I, I greatly appreciate everything you have done.
Forever in your debt a loyal customer for life.
C. Adams

Thumbnail of user tg71
Massachusetts
1 review
0 helpful votes
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April 15th, 2018

My friend (and guitar player of over 37 years) was recently diagnosed with cancer. His insurance company would not cover the FDA approved $25,000 treatment that he needed to survive. I started a GoFundMe and was directed to the Teespring website as another fundraising source for my friend. Teespring does not charge any up-front costs AT ALL. This is a great way to raise funds for a good cause.
It takes a while to maneuver around their site. The only downside to Teespring is that their customer service is a bit scattered and could use improvement. Other than that, Teespring is pretty decent.

Thumbnail of user jakep348
Utah
1 review
2 helpful votes
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March 29th, 2020

I ordered several shirts. Two times through the wash the print is fading badly. You can even tell what the print design was suppose to be at this point. What is that supposed to be a picture of? Unacceptable.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We're sorry to see that your item was damaged in the wash and we are happy to help! We have sent a Private Message to further assist. Thank you.

Thumbnail of user sthembisom
South Africa
1 review
2 helpful votes
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January 21st, 2017

Teespring while it makes an effort to advertise on Facebook. But the fail to deliver. I ordered a couple of T Shirts and Hood sweater on Nov 30th and 1st Dec 2016. To date they have not delivered nor bothered to contact me via email.

Thumbnail of user susanw157
California
1 review
0 helpful votes
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February 22nd, 2017

I waited 3 1/2 weeks to receive my hoody from the Women's March Oakland. The last week of my wait, all delivery information disappeared from the DHL tracking site. When it finally was delivered, the design was half the required size and printed off-center. I emailed the company and they were very nice and said they'd print another one for me, but they refused expedited delivery. So now it's been 2 weeks and I still haven't gotten the replacement sweatshirt. Once I get my sweatshirt, I won't buy from them again. Delivery is awful and poor quality control.

Thumbnail of user jenb90
Indiana
1 review
0 helpful votes
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December 30th, 2017

I purchased an adult sweatshirt for my daughter because in the advertisment it appeared to be a nicer quality than the kids sweatshirts. I wouldnt have purchased any clothing from this company if I would have known what I was getting.

Before I ordered I went of Facebook to read some posts and see what other people were saying. All of the posts were positive. After I received my items and was not satisfied I made a comment on their page and they kept deleting it. After watching their page for a while I could see that negative posts were being deleted left and right. Wont be ordering from them ever again.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We're sorry to hear that you weren't happy with the quality of your item and we are always happy to help! Concerns that are brought to our attention through Facebook are not deleted, we respond through Private Messages, and these comments are not made public due to the personal information being sent. If you have posted a comment and we missed it, we apologize for the inconvenience and we hope you give us the chance to make this right. Please private message us on Facebook or contact us through http://teespring.force.com/NewCase?l=en_US so we can assist you with your order. Thank you.

Thumbnail of user simoesl
Massachusetts
1 review
0 helpful votes
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December 27th, 2017

I placed an order on December 7th. Expecting to receive items in plenty of time for Christmas. Not only was I anxiously await 3 item on the 23 of December for Christmas presents. One never showed up and another was the wrong pillow I ordered. So I received 2 out of the 4 items correctly. The products are very well made but I do not know if I will place an order again. I payed $5.00 per item to ship. You think they would get to my home in a more timely manner. Now I have to figure out how to get the right pillow I ordered. Not looking forward that aggravation.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We sincerely apologize that you have received an incorrect item and we are happy to offer a resolution right away! Please reach out to our Customer Support Team through http://teespring.force.com/NewCase?l=en_US Thank you.

Thumbnail of user christinev15
California
1 review
0 helpful votes
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December 11th, 2016

Ordered their limited time Surfing Christmas "sweater" for my fiancé, the design was cute but the quality of print was very faint. It's came as a thin sweat shirt rather than a thick warm sweater. Will not buy from them again. It's also took a long time to arrive since I ordered it.

Thumbnail of user upsetc5
Texas
1 review
3 helpful votes
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January 13th, 2017

If unauthorized are being made, call FTC and consumer protection and report it. You should also get a new credit card and report to the credit card company if you ever have a dispute like this again. Who knows, maybe one day they will be reported on the nightly news!

Thumbnail of user miklosb
Hungary
1 review
0 helpful votes
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May 1st, 2018

I oredered a T-shirt, not knowing from where (geographically). I've been waiting for approx. One month, but the pack did not arrive, and could not find it in nearby post offices either. I almost gave up (acknowledging the loss of my money), but made a trial with Customer service. They showed high sympathy and managed a "reprint" and ensure delivery. Thanks for all!

Thumbnail of user tonim28
Oklahoma
1 review
5 helpful votes
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June 11th, 2016

I ordered my dad a t-shirt in 3xl after a friend suggested getting a larger size. He had ordered from Teespring before. When it came it was way too big. I sent an email to teespring customer service on a Saturday and they replied within about two hours. They were more than happy to send me a new size free of charge and suggested possibly giving the old shirt to a charity. Best and quickest customer service I've ever dealt with. This is also the first time I have ever wrote a review.

Thumbnail of user jimt70
Washington
1 review
4 helpful votes
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July 4th, 2016

I received my sweatshirt in a reasonable amount of time and was generally happy with the product. What irritated me was that the tag had a cut through it and I'm knowledgeable enough to know that this is an indication that the garment is a second. If they're selling seconds they should tell people and the price should reflect it.

Thumbnail of user hollyr27
New Mexico
1 review
1 helpful vote
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April 26th, 2017

I ordered a shirt for an event 3 weeks before the scheduled event. Its been 23 days since I placed my order and it is still "processing". I have emailed several times to ask for a refund or to find out when, if ever, my item will ship. Same generic response every time, which gives no actual answers. I have asked for a refund. No answer. I will be filling a claim with my card as a fradulent charge shortly. Avoid at all costs!

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We sincerely apologize for the delay and have sent a Private Message so that we can help!

Thumbnail of user ceceliam9
Virginia
3 reviews
2 helpful votes
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June 20th, 2017

Ordered two wolf shirts paid for express shipping got package on time but shirts are blank. Wanted to return was told cannot do that. Still no wolf shirts. Have seen several more on Facebook that I would have ordered but not until I get the first two. My friends birthday was over a month ago. Still waiting on her present

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We apologize for any confusion, if the items that you have received were not printed correctly, we would be happy to offer you a resolution right away. Please reach out to our Customer Support team through the following site: http://teespring.force.com/NewCase?l=en_US Thank you.

Thumbnail of user mollym59
Wisconsin
1 review
0 helpful votes
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February 1st, 2018

I bought a tank, based on the sizing chart posted to their website, about the brand of tank top I was purchasing. The sizing was laughably incorrect. Then, surprise... they don't take any returns. $40 with shipping for a cheap tank that I can't wear. If you stand by your products, then you need to accept returns. Poor business ethics.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We're sorry to hear that your item did not fit as expected and we are always happy to offer a resolution! Please reach out to our Customer Support Team directly through http://teespring.force.com/NewCase?l=en_US Thank you.

Thumbnail of user jamieo57
GB
1 review
2 helpful votes
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March 28th, 2020

I ordered a shirt, but then it wasn't delivered. I emailed them and within minutes, the very polite and helpful customer service assistant, Jeff, helped me with my problem. They suggested that my order may have been lost in the post, so promptly ordered me another one free of charge with rushed delivery! Very satisfied indeed!

Thumbnail of user kathrynb261
Pennsylvania
1 review
11 helpful votes
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May 18th, 2020

Arrived late even due to pandemic. Arrived broken. No bubble wrap. Color and print does not match photo displayed. Its a brown color not black. Lettering is blurry and hard to read clearly. Scuffs all over mug. I filed a claim with paypal due tonit being essentially lost in transit. Their tracking number is very useless.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

Our Team is always happy to offer a resolution and we're sorry to see that the items were damaged in transit! We have sent a Private message to further assist.

Thumbnail of user bcd2
Indiana
1 review
0 helpful votes
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May 5th, 2021

Ordered, paid, then the shirt never arrived. Multiple promised delivery dates. Bogus robot feedback saying their are busy and backlogged. Tracker says shipped but stuck in Kentucky over two weeks. Their feedback says the shirt will ship soon. The shipping tracker just keeps moving the date out.

Tip for consumers:
Buyer beware. Don’t do it. They suck.

Products used:
Shirt

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We are truly sorry for any frustration in the matter! Our team is always happy to help provide a resolution. Please reply to the most recent email from our Team or contact us again through http://teespring.force.com/NewCase?l=en_US. Thank you.

Thumbnail of user valeriec82
Pennsylvania
2 reviews
0 helpful votes
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January 22nd, 2018

Sent one back that looked like a small but was xl and did not see money returned.other than that the other five or so I ordered took a little long to get here but were acc to size so I kept them. I just ordered four more.

Thumbnail of user denisec130
Wisconsin
1 review
0 helpful votes
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December 26th, 2017

I ordered two shirts mailing them to two different places with 5 miles of one another hoodie was mailed a week before t-shirt but yet t shirt came within two days of shipping and its been 2 weeks and im still waiting on hoodie when i contacted them on chat the 22 they said it was set to be delivered the 23 well it never came and i still dont have it! How does that happen? And why lie? Ive ordered from them this was the 4th year in a row but it is the last time i was suppose to receive in time for Christmas never again!

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We're sorry to hear that you order was delayed in transit and we would be happy to review the tracking information provided by our shipping partners. Please reach out to our Customer Support Team through http://teespring.force.com/NewCase?l=en_US Thank you.

Thumbnail of user keilac1
Florida
1 review
0 helpful votes
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February 3rd, 2018

At first we had a problem because the package was missing and they were very diligent and in less than 24hrs they answer me and offer me to reorder without additional charge. After that arrived I think no more than 15 days. Love it

Thumbnail of user yassera14
Saudi Arabia
1 review
0 helpful votes
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April 2nd, 2018

They may have good product? I don't know because up to now the orders arrived in KSA on 15th March 2018 have not been delivered yet!

All their *******@teespring.com did was only acknowledged the first e-mail and kept silent on the follow up e-mails!

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We're sorry for any confusion, we are showing that you have replied to each of the five emails that have recently been sent by our Customer Support Team regarding the delayed delivery of your orders. We look forward to having this resolved for you soon, thank you for your business.

Thumbnail of user carao3
Canada
1 review
2 helpful votes
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January 23rd, 2020

I ordered a hoodie a month ago. The expected delivery date has come and gone.

I have e-mailed Teespring multiple times to ask where the hoodie is, and to inquire as to why the tracking info hasn't been updated for the last 3 weeks and no one has gotten back to me.
I tried calling the toll free number, but all that does is make you listen to a recording that tells you to email them or use their live chat.
Well, no one responds to the e-mails I've sent and the live chat feature doesn't even work.

I am now starting the process of having the charge refunded on my credit card, as the total lack of communication from their "customer service" is worrisome, and leads me to believe we've been ripped off by this site.

My kid is upset, as this was a purchase she made using her Christmas money, and she has NOTHING to show for it.

Do not waste your time or your money with them. They don't seem to give a crap about their customers.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We're sorry to hear that your order has not yet arrived and we are happy to offer a resolution! Please reach out to our Customer Support Team directly through http://teespring.force.com/NewCase?l=en_US or through our live chat feature, available Monday - Friday, 9am - 5pm, EST. We are also sending a Private Message to assist you further. Thank you.

Thumbnail of user scottc942
New York
1 review
18 helpful votes
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June 17th, 2020

2 months later - still have not rec'd item. Sent me bogus tracking link from the Netherlands and the status of that tracking has not changed in a month. Numerous emails for assistance have either gone unanswered, or I get a boilerplate response, or I get an updated delivery expectation that comes and goes with nothing being delivered. Refuse to refund money. Complaint filed with Paypal.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We're sorry for the long delay in receiving your order! Since you’ve started a dispute through PayPal, we will not be able to give an immediate refund, but our Team has sent a Private Message to see how we may be able to further assist. Thank you.

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Selling made simple. Teespring is end-to-end solution to create, sell and ship products online. We handle everything from storefront to supply chain. All you need are ideas.

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Thumbnail of user kaitlynb1
Teespring S.
Teespring Support
Typically responds within 12 hours
Selling made simple. Teespring is the end-to-end solution to create, sell and ship products online. We handle everything from storefront to supply chain. All you need are ideas.

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