• Teespring

Teespring

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Overview

Teespring has a rating of 2.1 stars from 2,165 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Teespring most frequently mention customer service, poor quality, and credit card problems. Teespring ranks 451st among Ecommerce Tools sites.

  • Service
    204
  • Value
    203
  • Shipping
    198
  • Returns
    129
  • Quality
    188

This company responds to reviews on average within 12 hours

Positive reviews (last 12 months): 22.2%
Positive
2
Neutral
0
Negative
7
259
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How would you rate Teespring?
Top Positive Review

“Awesome customer service”

Rachele W.
1/9/24

I had an issue with product received and I contacted them and they immediately responded asking me what I would like instead and I replied back and received my new product within the month! I will definitely be ordering from them again! Great customer service with absolutely no hesitation!

Top Critical Review

“CONS, Search and watch you tube videos from actual Influencers getting ripped off.”

Exploring L.
11/7/24

Horrible, horrible company. Just search on Google and watch the hundreds of YouTube videos from creators who've been screwed over by these scammers—I'm one of them. I'm honestly shocked YouTube is still letting these con artists offer services. It's a disgrace

Reviews (2,165)

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Reviews that mention popular keywords

customer service (459) phone number (38) delivery date (33) tee shirt (79) tee spring (39)
Thumbnail of user nancyp303
Pennsylvania
1 review
2 helpful votes
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March 8th, 2019

I ordered a sweatshirt and what came looks nothing like what they advertise. It came faded, too low on the shirt with a mark across it. I requested a refund, sent them a photo of the shirt and all I get is a reply saying be patient we are reprocessing. I don't want the product! Awful experience

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We apologize for any frustration! If you do not wish to receive a replacement item, we are happy to offer an alternate resolution. For further assistance, please reply to the most recent email from our Team or reach out to us again directly through http://teespring.force.com/NewCase?l=en_US. Thank you.

Thumbnail of user timm459
California
1 review
2 helpful votes
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October 20th, 2018

Do not order from this company. You will not receive your item. It's a big scam. I paid with paypal so I was able make a dispute with them. So what they do is send you a package which ends dispute with paypal. But guess what when you open package it's not what you ordered.
If you try and contact them direct, which I did over a dozen times, you will get no reply.
Stay far away from these scammers

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We sincerely apologize for any frustration with your order! We have sent a Private Message to further assist and look forward to resolving this for you soon. Thank you.

Thumbnail of user dougc104
Florida
1 review
0 helpful votes
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May 19th, 2018

So expensive for a T. Very nice quality, but f@#&! My wallet hurts and extra shipping. The last time I paid that was at a rock concert. Well, I didn't, cuz it was too much and my friend gifted it to me.

Thumbnail of user teresaw47
New York
1 review
8 helpful votes
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April 28th, 2016

I got charged for the shirt and never received an email. When I look up my email in order look up it finds nothing. I've seen 5 emails- got one response saying they would search by my address. And then no response again!

Thumbnail of user debbieo10
Missouri
4 reviews
0 helpful votes
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May 26th, 2017

We have ordered several shirts from your company and have been please with every single one we received. The designs are clever, it is a quality product, it fits well, and the price is right! We will be ordering again in the future!

Thumbnail of user diannel20
Louisiana
2 reviews
0 helpful votes
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May 20th, 2017

I'm trying to use my credit from mother-daughter t-shirts. No one will help me do so & now the campaign is over with. I sent several messages with response saying I had no credit til I proved I did but still no help

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We sincerely apologize for any frustration, if you have a store credit to utilize, we may still be able to assist you with an order from the campaign, even if it has ended. Please reach out to our Customer Support Team directly through the following site: http://teespring.force.com/NewCase?l=en_US Thank you.

Thumbnail of user nilsh25
Ireland
1 review
0 helpful votes
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October 19th, 2017

For the same price, it's better than great. The delivery was smooth and fast. The ordering process is straightforward and the offering is plentiful. I designed my own and the product has exceeded my expectation. I'd highly recommend you to check it out!

Thumbnail of user jenniferc340
Florida
1 review
0 helpful votes
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February 26th, 2018

I'm extremely happy with the designs of the shirts I ordered. What I'm not thrilled with is the fact I got charged shipping for 5 shirts that were all ordered together and cane from the same exact location. Usually I pay shipping once for an order and not multiple times. The answer from customer service was less than desirable with this issue.

Thumbnail of user motoholicsi
Nebraska
1 review
1 helpful vote
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July 26th, 2017

Payouts are taking extremely long to get. They used to get you your payouts on time! Now they keep delaying and giving excuses.
They are paid right away when a customer buys our designs they should not hold our profit for a week or two just because! They need to speed up their payout times or we will be switching to Sunfrog to sell!

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We're sorry for any inconvenience. There is a slight delay due to the security updates we've introduced to better secure your Teespring account and payouts. Payout requests will be completed soon! We're so sorry for any frustration this delay may have caused and appreciate your patience while we work to improve your experience with Teespring. Thank you.

Thumbnail of user crystalv20
South Carolina
1 review
0 helpful votes
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August 27th, 2017

I ordered an eclipse shirt & boy what a shocking let down as a first time purchaser! The quality of the screen print is blurry & definitely one of " mass production ". The appearance is one of the " 3 for $9.99" you see at touristy places.
NOT IMPRESSED & caution others.
The online pictures are pristine... lol... but the product is not! BEWARE

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We sincerely apologize that you are not happy with the quality of your item and can offer a resolution right away! Please reach out to our Customer Support team through the following site: http://teespring.force.com/NewCase?l=en_US Thank you.

Thumbnail of user alexandrad15
Pennsylvania
1 review
2 helpful votes
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December 8th, 2016

They charged me $500 for one t-shirt and 1 hoodie, which, judging by how they are marked on the site, should have been around $70. The phone number leads to an automated message that tells you to email them and hangs up. I emailed them, automated message telling me it will be at least 2 business days before I get a response. Even their twitter is negligent. They are useless thieves, and judging by the other reviews, I'd you do get their products, they suck anyway. GO ANYWHERE ELSE.

Thumbnail of user mayureshm1
Washington
1 review
0 helpful votes
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August 29th, 2020

VERY UNPROFESSIONAL PRINTS - do not waste your time here. I ordered around 6 items (a mix of sweatshirts, guy t-shirts, and women tees). The quality of print is disappointing, and the shirt fabric feels cheap. They should not even have the Gildan as an option on their website, better stay with premium tees when you order. The printing ink was missing in several places in the actual shirts that I received. Also, I emailed the customer support about my concerns several days ago but did not receive any further response nor a resolution. On the other hand, sites like Printful and Teepublic will help you to resolve any issue quickly. Some would even go as far as to send you a high-quality replacement if the print quality looks bad. Teespring is a waste of valuable time in my opinion. My advice is to stay away and pay a little more for quality shirts from other online vendors. You will get a better service and long lasting print elsewhere with the added peace of mind.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We're sorry that your items were not printed as expected! Our Team has responded to your inquiry and we encourage you to review our "Acceptable Use Policies," which can be found on the Answers Page of our site. For further assistance, please respond to the most recent email from our Team. Thank you.

Thumbnail of user katyc11
Missouri
1 review
0 helpful votes
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April 8th, 2017

They sent me a men's XL as a substitution for a women's XL and thought that would be just fine. They were shocked I was upset and wanted the shirt I ordered. I will never purchase from this company again

Thumbnail of user rachelt72
Georgia
1 review
0 helpful votes
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May 29th, 2017

Checkout was easy. Communication was great - let me know when the shirts were printing and when shipped. Quality is great. Delivery time was within expectations, especially considering the shirts needed to be printed. All-around extremely satisfying experience.

Thumbnail of user ald452
GB
1 review
0 helpful votes
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July 5th, 2017

Did you know that you're allowed a maximum of 150 designs and unless you sell a minimum of ten tshirts, you're not allowed to offer any more new designs? This sucks! Would be so good if we could delete those designs we want to ditch and try selling new ones. Come on Teespring, can you help? Please. Xoxo AL

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We apologize for any frustration. For assistance with your campaigns, please reach out to our Seller Support Team by email at campaigns@teespring.com or through their chat at https://teespring.com/designs Thank you.

Thumbnail of user carynesh
California
1 review
0 helpful votes
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October 12th, 2017

Guys really need to improve the quality of their products, my shirt came almost yellow instead of white, the quality of the material is very poor, I expected something better at least as seen in the photos.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We sincerely apologize that you were not satisfied with the quality of the item that you have received and we are happy to help! To proceed with a resolution, please reach out to our Customer Support Team, http://teespring.force.com/NewCase?l=en_US. Thank you.

Thumbnail of user kristinam129
Virginia
1 review
0 helpful votes
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December 10th, 2018

Absolutely love the operators to help take care of mistakes. Helpful and are always responsive, try every possible thing to help and overall amazing. Special thanks to Nancy(Don't know her last name). Great help, love this company.

Thumbnail of user gighak
GB
1 review
0 helpful votes
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February 19th, 2018

I ordered a t-shirt and a sweatshirt both with the same design. Delivery was much slower than promised and I was charged two separate delivery charges even though combined shipping is offered. Printing on the sweatshirt not very good either.:-/

Service
Value
Shipping
Quality
Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We're sorry for any frustration! All of our items are custom printed and items from separate listings may print and ship at separate times, possibly from different printing facilities. If you are ordering multiple items from the exact same listing, we'll be happy to combine the shipping for you. For assistance with your unsatisfactory item or any additional questions, please reach out to our Customer Support Team through http://teespring.force.com/NewCase?l=en_US. Thank you.

Thumbnail of user jillianr25
Rhode Island
1 review
0 helpful votes
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May 8th, 2020

I am very upset with this company. I ordered a T-shirt over a month ago and it's not here yet. The delivery has come and gone and still nothing. The tracking number either broke or they stopped using it. It's only a t shirt. I get we are in the Covid-19 times but still. I just want my shirt.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We're sorry for the wait and we will be happy to verify the status of your order! A private message has been sent to further assist. Thank you.

Thumbnail of user karenc83
Oregon
1 review
1 helpful vote
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September 8th, 2015

I have purchased two long sleeve tee-shirts, two short sleeved tee-shirts, a tank top, and a hooded sweatshirt. They have all been prompt in arriving after the closing date on the design. The short sleeve tee-shirts run a little small and the long sleeve tee-shirts are nice and loose. I am very satisfied with my purchases and will order again I'm sure. Thank you for providing a source for creative designs!

Thumbnail of user tristaf
Missouri
1 review
1 helpful vote
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August 21st, 2017

I've never heard of this site. Randomly my card was charged 132 dollars. I disputed the claim with the bank and two days after the dispute I got a tshirt In the mail but sent to my uncles address! How is that possible? And no one tshirt is worth 132 bucks?!

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We are very sorry to hear that there have been orders placed on our site without your authorization and are glad to hear that the charges have been disputed. If you are in need of further assistance, please reach out to our Customer Support Team through http://teespring.force.com/NewCase?l=en_US. Thank you.

Thumbnail of user josepht117
Pennsylvania
1 review
0 helpful votes
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March 2nd, 2018

I think i spent three times the time it took to order, tracking down my missing item. I was amazed by the amount of excuses and run around through a variety of carriers and their sub carriers and their sub carriers that do not interchange tracking numbers. Thanks, for nothing.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We're sorry to hear that your item was delayed in transit! If you have not yet received your order or have any additional questions, please reach out to us through http://teespring.force.com/NewCase?l=en_US. Thank you.

Thumbnail of user martins584
Maryland
2 reviews
2 helpful votes
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April 27th, 2020

I ordered a sweatshirt for my daughter for her b-day and I know I ordered it late but it was supposed to show up only a week late. It has been another week past that and have not seen anything. The tracking shows it is sitting in a "sorting center" somewhere but it appears there is no way to move this along. I cannot find a phone # to call and I emailed a request for help to teespring but no response. Wish I had read the reviews before ordering, I would have known not to order from them. I really wonder if I will ever get the product I ordered?

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We are sorry to hear that the item that was shipped has not yet been delivered! We have sent a private message to further assist. Thank you

Thumbnail of user kimm357
Nevada
1 review
0 helpful votes
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June 21st, 2017

The color selection and style option for bigger sizes isn't good at all. They have only regular style shirts in black, white and navy for sizes over 2x. Please make most options available in bigger sizes. The lettering is also already starting to fade after a few washings.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We appreciate the feedback and we are always working toward improving our available products and services! We're really sorry to hear that you are not happy with the quality of the item that you've received and we're happy to offer additional assistance, please contact Support Services through http://teespring.force.com/NewCase?l=en_US Thank you.

Thumbnail of user tonyj51
California
1 review
0 helpful votes
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July 27th, 2017

My campaign ended on the 16th of July. I requested a payout on the 17th of July and I still don't have it in my PayPal account - 10 days later. Also, I placed an order from my own campaign and per Teespring's site and DHL, it says it was delivered, but I didn't receive it. I've sent emails, so let's see what happens because when you call Teespring, nobody answers the phone. And the Chat function on the site isn't working either. Also, I called DHL and they told me that there was some other company called "Far eye" or something like that, that was supposed to deliver my shirt. Really disappointed at this point. I hope that Teespring can get it straight so I can run more campaigns in the future.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We sincerely apologize for any inconvenience. There is currently a slight delay in receiving funds due to the security updates we've introduced to better secure your Teespring account and payouts. We're so sorry for any frustration this delay may have caused and appreciate your patience while we work to improve your experience with Teespring. We do not offer Customer Support through inbound calls, but our chat feature is available and will appear after a few moments in the lower right corner of your screen when visiting Teespring.com.

If your order was marked as delivered but has not been received, please reach out to our Customer Support Team directly through http://teespring.force.com/NewCase?l=en_US. Thank you.

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From the business

Selling made simple. Teespring is end-to-end solution to create, sell and ship products online. We handle everything from storefront to supply chain. All you need are ideas.

Company Representative

Thumbnail of user kaitlynb1
Teespring S.
Teespring Support
Typically responds within 12 hours
Selling made simple. Teespring is the end-to-end solution to create, sell and ship products online. We handle everything from storefront to supply chain. All you need are ideas.

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