• Teespring

Teespring

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Overview

Teespring has a rating of 2.1 stars from 2,165 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Teespring most frequently mention customer service, poor quality, and credit card problems. Teespring ranks 451st among Ecommerce Tools sites.

  • Service
    204
  • Value
    203
  • Shipping
    198
  • Returns
    129
  • Quality
    188

This company responds to reviews on average within 12 hours

Positive reviews (last 12 months): 22.2%
Positive
2
Neutral
0
Negative
7
259
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How would you rate Teespring?
Top Positive Review

“Awesome customer service”

Rachele W.
1/9/24

I had an issue with product received and I contacted them and they immediately responded asking me what I would like instead and I replied back and received my new product within the month! I will definitely be ordering from them again! Great customer service with absolutely no hesitation!

Top Critical Review

“CONS, Search and watch you tube videos from actual Influencers getting ripped off.”

Exploring L.
11/7/24

Horrible, horrible company. Just search on Google and watch the hundreds of YouTube videos from creators who've been screwed over by these scammers—I'm one of them. I'm honestly shocked YouTube is still letting these con artists offer services. It's a disgrace

Reviews (2,165)

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Reviews that mention popular keywords

customer service (459) phone number (38) delivery date (33) tee shirt (79) tee spring (39)
Thumbnail of user eunicec13
Canada
1 review
0 helpful votes
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December 11th, 2017

Really bad quality products. The shirt is very thin, and it was a little too small as well. The shipping also took a very long time for the product to arrive. Currently, I have ordered two products and one of them have arrived (hence I am able to say that it is not a great shirt) and the second one has not arrived, despite the confirmation email saying that it should have arrived last week. The tracking number was also last updated last month. I just want my product.

Thumbnail of user tracym185
California
1 review
0 helpful votes
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March 3rd, 2018

Body of shirt fit beautifully. Sleeves Not flowy. Sleeves may be cotton, rest shirt synthetic jersey. Shoulder/sleeve inset 2 1/2 inches below shoulder. Sleeves appear to be a tubular knit that taper to a snug wrist. Love the design and color, but shirt is not wearable for me.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We're sorry that your item did not fit as expected and we're always happy to help! Please contact our Customer Support Team through http://teespring.force.com/NewCase?l=en_US. Thank you.

Thumbnail of user helmutg
Germany
1 review
0 helpful votes
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December 26th, 2017

The T-Shirts I ordered are excellent in design and quality, everything as expected. When problems with the shipping (Germany, DHL) occured and I needed help from Teespring, the promised response time (24 hours, one business day) was not held. In fact, even up to now I have got no answer. The shirts arrived 3 days later, I tried to notify Teespring - no reply until now.

Service
Value
Shipping
Quality
Thumbnail of user billc179
Colorado
1 review
0 helpful votes
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August 22nd, 2017

The title should say it all... but I enjoy & thouroghly appreciate all the products I've bought over the years. Not many companies have the sand to print some of the items I've seen...& bought! The quality is always top shelf, I even buy for gifts for all my family & friends.
May you keep "the bar" at this level always!

Thumbnail of user catlinw
Canada
1 review
0 helpful votes
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December 4th, 2017

I ordered what I wanted & had no hidden Fee's nor issue's with the delivery.
It said it would take up to 14-16 business days but arrived within a week with absolutely no damage.
Like I said, nothin but a great service & experience.
I'll happily be buying more off teesprings & also recommending it to all my friends & family.

Thumbnail of user harryg42
California
1 review
2 helpful votes
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July 1st, 2016

I ordered two sets of shirts (custom designed) and needed to arrive on time. The shipping was estimated 4-7 days. I was not happy but i had no other choices at that moment. I assumed it would be closer to 4 rather than the 7. After checking back in a few days, they decided to add another 4-5 days for shipping. They are suppose to come from USA. It shouldnt take 2 weeks to $#*!ing ship something from east coast, unless your using snailmail.

I have not received the product yet, but if this is how they ship, god knows how the end result will be.

Horrible! I contacted customer service to voice my complaint. All they did was apologize without any remorse. I asked for a supervisor to call me back to do better and no word! Useless crap company!

DO NOT USE THEM!

Thumbnail of user melm42
New York
1 review
0 helpful votes
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June 7th, 2017

Great choices of pop. Itically conscious tee shirts! Good quality! Your shipping charge per shirt is a little expensive. It is also difficult to find and navigate size charts. Overall pleased with items purchased although one tee seemed very small for a 2x.

Thumbnail of user deborahc93
Alabama
1 review
0 helpful votes
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May 23rd, 2017

LOVE my shirt and color is just what I was expecting. The material is soft and comfy! But size seems to run large. I ordered an XL because I like loose and comfy and this is for sure that! A bit too big - but I love it and will wear it. Just giving a heads up to those wanting a closer fit.

Service
Value
Shipping
Quality
Thumbnail of user katm41
GB
1 review
1 helpful vote
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May 18th, 2017

Photos don't provide anywhere near enough detail. The tshirt is virtually see through it's made with very poor quality materials! Wouldn't buy from here again. Took over a month to arrive and pretty much zero shipping info other than shipped but it showed shipped for 3 weeks. Total delivery time from ordering to receiving was just over 5 weeks!

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We apologize for any frustration with your experience and we are happy to help! To provide additional information regarding the wait for your order, once a campaign ends, production then begins, and the printing process takes about a week. Then, we start shipping - this can take anywhere from 4 to 7 business days, depending on where you are within the US. We use this process because every product is made-to-order. There can be occasional mail delays during transit, please notify us if the item has not arrived by the estimated delivery date.
If you would like to return the item that you have received, we are happy to offer a resolution. Please contact our Customer Support Team through the following link: http://teespring.force.com/NewCase?l=en_US Thank you.

Thumbnail of user joeb349
California
1 review
0 helpful votes
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September 7th, 2017

The big question in the email I received inviting me to take this survey asked "Did you get it fast?" The short answer is "NO!" DHL is the worst! Three packages were "tendered" to USPS just a few hours shy of 6 days ago and still USPS does not even have them in their tracking system which leads me to believe USPS never really got them. I ordered items after these 3 packages that I already received! Where are my 3 missing orders?!

Service
Value
Shipping
Quality
Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We apologize that your items have been delayed in transit and we would be happy to review your orders! Please contact our Customer Support Team through http://teespring.force.com/NewCase?l=en_US Thank you.

Thumbnail of user suzyw10
Australia
1 review
1 helpful vote
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February 7th, 2018

Delivery was very slow (outside the promised dates) but they did eventually arrive
Printing looks good - hopefullyit will last well. Hoodie seems to be reasonable quality T-shirt is very thin material. Both fit well.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We're sorry for any confusion! We always appreciate your feedback regarding your order and you are welcome to wait until you have received the item to let us know if there are any issues. For additional assistance, please reach out to our Customer Support Team through http://teespring.force.com/NewCase?l=en_US. Thank you.

Thumbnail of user johna803
Canada
1 review
1 helpful vote
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March 19th, 2018

There is really nothing good I could say about Teespring, except that this is a warning to all. Save your money.
I got my tee shirt after 3 weeks considering I paid $ 11 plus for shipping.
The shirt was the wrong size, I ordered an adult large and got a childrens large.
The print was Crooked and off center. You would think U.S. brands would have better quality control. Maybe China isnt such a bad idea.
After filling out teesprings customers review, no one had the decency to right back or apologize. So once more save your money and buy from someone else just make sure they are not affiliated with tee spring. The rating is out of 5 stars but I give it a triple zero.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We truly apologize that your item did not fit as expected and was printed incorrectly! Our Customer Support Team is always happy to help, please reach out to us directly through http://teespring.force.com/NewCase?l=en_US. Thank you.

Thumbnail of user patriciam68
Michigan
1 review
5 helpful votes
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July 19th, 2015

T-shirt ordered 1st week of June. After several phone calls finally got it on July, 16th. Not worth 31.50 for women's size 2XL. Cheap Hanes material, washed and laid flat to dry. Material shrunk, now a size LARGE! I bought 2XL as I figured some shrinkage and wear my clothes loose. Now, too snug! Printing on front smudged, back printing looks good! Shoddy workmanship on everything else!

Thumbnail of user lorie45
Oregon
1 review
5 helpful votes
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June 1st, 2015

I ordered a shirt and paid with PayPal. The transaction cleared my bank right away. I didn't get a confirmation email from Teespring so I inquired about it. They kept saying that my order failed or did not go through. They refunded my money and I still don't know why they couldn't send me the shirt.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

Hi Lori! We are very sorry to hear this. It sounds like there may have been a complication that was experienced in placing the order, which caused for the shirt to not be able to process for the order. We are sorry this happened. However, if you send an email to support@teespring and describe this original issue, we can definitely check on the availability of the design you were trying to order and see if you might be able to still order it. Thanks for sharing this feedback with us!

Thumbnail of user ta8124
Australia
1 review
6 helpful votes
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January 8th, 2017

Worst EVER. What idiot there does quality control?
I ordered a Limited Edition Thin Blue Line Mug which wasn't cheap, and the Australian Flag is reversed, it's been printed backwards. The text is correct yet Flag backwards... just like this company!
I wouldn't order an empty box from this place in fear of them stuffing that order up too!

Thumbnail of user bobs315
Arizona
1 review
0 helpful votes
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June 20th, 2017

I love the logo BUT the print was less than satisfactory. I purched 2 tees and and sent pictures of bough. Today 6 / 20 / 17 I received one tee (blue) the red tee is worse than blue. I'm sending a second pic. Of the red ted. Hope you will see fit replacing it also.
Thank U

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We apologize that your items were not satisfactory and appreciate you providing photos to our Customer Support Team. We look forward to resolving this for you soon!

Thumbnail of user matthewd68
Indiana
1 review
2 helpful votes
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August 11th, 2017

Paper thin material is uses. You shouldn't have to wear a second shirt under your t-shirt to feel like you're not naked. High end material, low end t-shirts, doesn't matter. I can see my nipples through the material and I'm a guy. Secondly, their "large" feels like a tight fitting spandex medium size rather than an actual large. So, they're trying to sell a large with less material used. Essentially cutting corners wherever and however they can. I hate all of these shirts! Awful experience.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We're sorry to hear that you were not satisfied with the quality and fit of your items and we are happy to help! Please reach out to our Customer Support Team through http://teespring.force.com/NewCase?l=en_US. Thank you.

Thumbnail of user damianp18
Canada
1 review
1 helpful vote
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July 14th, 2017

Purchased a shirt through a campaign on may 29th. It was then "confirmed" shipped on June 6th through their tracking system, to Canada. I still have not received the shirt, or had a response after filing multiple requests for information. They send an automated reply email, the generic "You're important to us, we'll get to you within 24hrs", and that's it. Guess my $40 t-shirt will never arrive...

Service
Shipping
Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We sincerely apologize that your order has been delayed in transit and we are happy to assist you! Please reach out to our Customer Support Team directly through http://teespring.force.com/NewCase?l=en_US. Thank you

Thumbnail of user charlesj113
GB
1 review
0 helpful votes
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March 12th, 2018

International shipping fees werent clear until very late in the transaction, duty hadnt been included, so I had to pay an admin fee as well as the duty itself.

The print has fuzzy edges, and at least one of the mugs has scratches on the glaze. (Despite being shipped internationally, there was no bubble wrap.)

Not a chance of further business from me!

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We apologize for any confusion, for customers who order internationally, you may be required to pay additional fees for delivery, such as customs charges. If your items have been damaged in transit or were not printed correctly, we are always happy to offer a resolution! Please reach out to our Customer Support Team through http://teespring.force.com/NewCase?l=en_US. Thank you.

Thumbnail of user sc4131
Indiana
2 reviews
4 helpful votes
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April 7th, 2018

My package is over a week past the latest expected delivery date and still has not come. DHL marked it as undeliverable. Teespring blamed it on me, saying I provided an incorrect address however the one they had on file was correct. Lilibeth was unhelpful in resolving the issue and said they essentially have no idea where my package ended up. Huge waste of $35. Will not be ordering from them again and still expect this to be resolved. Please just give me a refund already!

Tip for consumers:
Please do not trust this site. After looking into it more it seems like this is a very common problem from teespring. Just order elsewhere. What a mess.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We apologize for any frustration, if your order did not arrive, we are always happy to help! Please reach out to our Customer Support Team again directly through http://teespring.force.com/NewCase?l=en_US. Thank you.

Thumbnail of user kales2
Wisconsin
2 reviews
3 helpful votes
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June 21st, 2017

I've ordered a shirt as of June 6... June 9th SD was shipped n way from Wisconsin to baxter... that's last of it... all is automated... nobody replys... they've already charged n got there money... it's been weeks...

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We are sorry to hear that you have not yet received your item and we are happy to confirm the current status of the order. Please reach out to our Customer Support Team through http://teespring.force.com/NewCase?l=en_US Thank you.

Thumbnail of user emilyh1136
Canada
1 review
0 helpful votes
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February 15th, 2023
Verified purchase

Purchased this Bondi rescue hoodie ($70+CDN + import fees) for myself for Christmas. Design started to fall off after 2nd wash. I always wash my hoodies inside out & cold cycle. I own 23 hoodies. Have never come across such poor quality. Very disappointed :( (pic are web pics vs condition now)
**Update: replacement or credit pending. Appreciated however still out import fees and was really excited for this hoodie.

Service
Value
Shipping
Quality
Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We are very sorry to hear there was an issue with the hoodie you have received, Our fan experience team is always happy to provide a resolution that works best for you. Please contact us directly via email at fanhelp@spri.ng so we can assist you further. We hope to hear from you soon!

Thumbnail of user es1715
California
1 review
0 helpful votes
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February 4th, 2018

I ordered my items at the beginning of January. I completely understand that I had to wait until the campaign ended, but when it came to the delivery it was completely confusing. I was given one date by the actual email confirming my order, and one on my tracking information though both were completely different. Never did I receive a shipping confirmation email, and as soon as the date approached for the estimated time of delivery, the date disappeared on the tracking number. There was no contact, no updates, no anything. I was utterly confused, and my items just randomly showed up one night, and I was too frustrated to care.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We apologize for any confusion regarding your delivery time frame. If your order arrived after the estimated date provided in your original confirmation email, please reach out to our Customer Support Team for further assistance through http://teespring.force.com/NewCase?l=en_US. Thank you.

Thumbnail of user joyces501
Maryland
1 review
0 helpful votes
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June 12th, 2020

I ordered a t-shirt from an IG personality and teespring was the company that was fulfilling the order. Order date was 4/29/2020. Today is 6/12/2020 and I have not received my t-shirt. I sent 4 emails to customer service and none were answered. I actually chatted with someone via FB messenger on 6/5 who said they would take care of everything. It doesn't appear that they did anything because I never received a confirming email or a tracking number. What I did receive is a whopping $5.99 refund which I just discovered on my bank statement. I received no email explaining this refund and I am still out $26.49. This shouldn't be that hard, COVID is getting blamed for this but eh, I don't think so, this is just pure bad business.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We apologize for the delay in receiving your order and we will be happy to review the current status. Our Customer Support Team is working as quickly as possible to respond to all inquires about the packages that have been delayed in transit and we apologize for the wait. A private message has been sent by our Team so that we can offer a resolution. Thank you.

Thumbnail of user bjornr2
Denmark
1 review
0 helpful votes
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April 27th, 2018

Ordered a t-shirt from one of their campaigns, the shipping speed was great, but the quality of my new t-shirt was VERY poor. Horrible fabric, and after the first wash, there was a hole in it :O The print is not straight, and the whole t-shirt is out of shape now... May just rip it in smaller bits and use it for oil rags in my garage...
DONT buy!

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We're sorry to hear that your item was damaged in the wash and we will be happy to assist! Please reach out to our Customer Support Team directly through http://teespring.force.com/NewCase?l=en_US. Thank you.

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Selling made simple. Teespring is end-to-end solution to create, sell and ship products online. We handle everything from storefront to supply chain. All you need are ideas.

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Thumbnail of user kaitlynb1
Teespring S.
Teespring Support
Typically responds within 12 hours
Selling made simple. Teespring is the end-to-end solution to create, sell and ship products online. We handle everything from storefront to supply chain. All you need are ideas.

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