• Teespring

Teespring

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Overview

Teespring has a rating of 2.1 stars from 2,165 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Teespring most frequently mention customer service, poor quality, and credit card problems. Teespring ranks 451st among Ecommerce Tools sites.

  • Service
    204
  • Value
    203
  • Shipping
    198
  • Returns
    129
  • Quality
    188

This company responds to reviews on average within 12 hours

Positive reviews (last 12 months): 22.2%
Positive
2
Neutral
0
Negative
7
259
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How would you rate Teespring?
Top Positive Review

“Awesome customer service”

Rachele W.
1/9/24

I had an issue with product received and I contacted them and they immediately responded asking me what I would like instead and I replied back and received my new product within the month! I will definitely be ordering from them again! Great customer service with absolutely no hesitation!

Top Critical Review

“CONS, Search and watch you tube videos from actual Influencers getting ripped off.”

Exploring L.
11/7/24

Horrible, horrible company. Just search on Google and watch the hundreds of YouTube videos from creators who've been screwed over by these scammers—I'm one of them. I'm honestly shocked YouTube is still letting these con artists offer services. It's a disgrace

Reviews (2,165)

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Reviews that mention popular keywords

customer service (459) phone number (38) delivery date (33) tee shirt (79) tee spring (39)
Thumbnail of user courtneyd52
North Carolina
1 review
0 helpful votes
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November 12th, 2018

Ruel provided me with quick, effective and reliable customer service. I emailed in my concern when I received a shirt I ordered that had a smeared print. Ruel reached out to me and had me send in another picture but not without apologizing for the inconvenience the situation caused me. I ordered the suicide prevention shirt with my boyfriends name on it who I had lost to suicide. So I was pretty emotional when the shirt came and it was defective. Ruel was quick to resolve the issue for me and offer to send me a replacement. I am so grateful I will have a new shirt on the way and Ruel was so incredibly helpful and easy to talk to. Thank you Ruel!

Thumbnail of user philv8
South Carolina
1 review
0 helpful votes
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February 7th, 2018

I've ordered several shirts from Tspring.com. Each had my own unique message. The product delivered was as I would expect it to be. Soon, I'm going to submit a design to be printed and I believe it will be of the same quality as all the others. Thanx!

Thumbnail of user sydneyl16
Canada
1 review
1 helpful vote
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September 15th, 2016

Have to say that I've never had a worse experience than I had with TeeSpring this week. They cancelled my order and forgot to notify me, and I was therefore unable to get the product I had wanted, as the campaign had finished. They could provide me with no reasonable explanation as to why I had not been notified, and refused to reprocess it.

Thumbnail of user mas887
Texas
1 review
0 helpful votes
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August 6th, 2017

I have bought two t-shirts from TeeSpring, one a year ago and another recently. Both are good quality, fit well and wash well. Delivery was within a week. The one I bought a year ago is still in good shape after many washings.

Thumbnail of user ashleyl879
Missouri
1 review
0 helpful votes
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July 11th, 2022

I received a shirt with a misprint "United stated" vs it should have been "United states" and I can't receive an email back nor find a way to reach them. States you have 30 days to return and I can't get a response!

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

Hey Ashley, thank you for your feedback! We are so sorry to hear about the misprinted shirt you've received. We are always happy to provide a resolution for situations like this. Please feel free to reach us directly through http://teespring.force.com/NewCase?l=en_US or through Live Chat for further assistance. Thank you and I hope we can get this resolved for you soon!

Thumbnail of user nikkih104
Idaho
1 review
14 helpful votes
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July 15th, 2020

Had a store for my cardiac drawings and evert went fine. Opened a new store for the MT JeepHers and all the sudden my account was closed with no reason why. Emailed them moorland times in the matter and no response. So the money we raised for the group and the purifies I had from my very own dawning GONE! I will never do business with them again. All phone numbers listed for them are fake. And the last order I made took almost 3 months to get to me. SO NOT HAPPY!

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We generally do not close accounts without a reason and we apologize for the frustration! We have sent a private message and we’ll be happy to review it and see what’s going on. We look forward to connecting with you soon.

Thumbnail of user jeffl71
Ohio
1 review
4 helpful votes
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September 22nd, 2015

Full color photo and text on the back turned out great. FRONT however... Let's just say the logo was uploaded solid green. And when I got it, Solid Yellow! 100% inaccurate... WTF?

Don't do it, you'll be terribly disappointed...

UPDATE: I received a NEW shirt (a whole month later) and now with DIFFERENT problems! Purple text on back turn out unreadable blurry pink, and solid green logo on front turned out 2 different colors. How does that even happen? Terrible company, terrible support, period. Avoid at all costs.

Tip for consumers:
JUST DON'T

Service
Value
Shipping
Returns
Quality
Thumbnail of user nateb20
Texas
2 reviews
0 helpful votes
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July 9th, 2017

Quick and easy to use and one of the easiest free ways to make money over the internet. My first ever campaign. That is what they're called campaigns and on my first campaign I made over $140 dollars. That was just my first campaign. Try it yourself!

Thumbnail of user vickis85
GB
1 review
0 helpful votes
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February 3rd, 2018

If you are from the uk please be aware and be careful as extra postal charges will be made for customs and even extra if the company dont pay the expected vat these charges will be taken from you also on top of the shipping one product cost me extra £12

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We apologize for any inconvenience! For orders fulfilled in the EU, VAT charges apply. For customers who order internationally, you may be required to pay additional fees for delivery, such as customs charges. For additional inquiries, please reach out to us again through http://teespring.force.com/NewCase?l=en_US. Thank you.

Thumbnail of user ellens67
Texas
1 review
2 helpful votes
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April 26th, 2017

Why haven't I received my merchandise? The event was over last Saturday. Still, I wait for my t-shirts.
My Credit card was charged, do you think the Lorax got hungry and ate our shirts?
I have tried (many times) to utilize the email form. It doesn't work.
I have tried the live chat link. It doesn't work.
I need someone to contact me, immediately.
I am unaccustomed to spending >$75 for t-shirts, but much, much less accustomed to spending it, only to receive nothing (and LATE at that!)

Tip for consumers:
Beware buyers. My experience seems far too common for me to be able to recommend this site to anyone.

Service
Value
Shipping
Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We are so sorry that you did not receive your requested items and have sent a Private Message to assist you further.

Thumbnail of user miljenkov
Kentucky
1 review
1 helpful vote
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April 17th, 2017

While it might not be a scam this website is bull$#*!. I order t-shirt almost two months ago and it was supposed to be a birthday gift, now it is too late.

First I inquired what is happening with my order and got an answer that I never finished my order. That was strange, I got an email that I made order and I got PayPal log that I paid for that order. After I provided information to them, they refunded me next day without giving any reason or explanation.

I have my money back but no birthday gift...

Tip for consumers:
Do not use them.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We apologize for the delay and we would like a chance to make things right! We've have sent you a private message to assist you further.

Thumbnail of user lisaf183
California
1 review
0 helpful votes
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December 12th, 2017

This has been the most satisfying customer service experience I have ever had ordering from an online company! Lilibeth has been in contact with me from the very beginning regarding my order. Her follow-through and attention to detail has exceeded my expectations. She was friendly and helpful and was in constant contact until I was completely satisfied. I love the company and their products and because of her dedication to her job and her customers I will continue to order from Teespring. I absolutely recommend shopping here. What a pleasure. Lilibeth is a Rockstar! 10 stars!

Thumbnail of user kristam190
Canada
1 review
0 helpful votes
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March 14th, 2022

Ordered a dark blue hoodie via a podcast merch shop. Turns out their merch supplier is this teespring company. $77 for a basic hoodie. They lost my first order in the mail. Podcast creator contracted them and they sent another one. Arrived to find the decal was invisible to the eye. Dark hoodie and the decal they chose was also dark. Just looks like a blank blue hoodie. Podcast folks chased them to correct it and send me a free second one where the decal is visible. They sent me an identical match to the first one. Now they're not responding to the podcast people. Whoever is printing these items cares nothing about the final results, there's no quality control at all. Now I have two very overpriced blank blue hoodies without the logo which was the whole point of my purchase.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We are very sorry to hear you are not satisfied with the quality of your hoodie! Our Fan Experience Team is always happy to provide a resolution for an item you are not 100% satisfied with. For a quicker resolution, please contact us via chat https://answers.teespring.com/article/contact-us/. Thank you!

Thumbnail of user thomasg121
GB
1 review
0 helpful votes
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December 18th, 2017

Christmas sweatshirt they said would arrive 6th to 13th of December. Still not arrived on 18th, so even if it does arrive not much time to enjoy it. Was expensive sweatshirt as well.

Very disappointing, and not sure why they'd email me to write a review but here I am because they suggested it.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We're sorry for the delay! We would be happy to confirm the status of your order, please reach out to us through http://teespring.force.com/NewCase?l=en_US Thank you.

Thumbnail of user marilynw27
New York
1 review
3 helpful votes
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September 2nd, 2016

This is the worst company I have ever dealt with. You cannot contact anyone if there is a problem - you call the phone # and get a recording asking you to email. You email and get a response that someone will get back to you in 24 hours. After 24 hours they email back saying everything is fine with your order... blah blah bull crap. BUYER BEWARE - not a reputable company. Save your money!

Thumbnail of user maureenb41
Texas
1 review
0 helpful votes
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July 16th, 2017

By mistake, we were shipped a blank t-shirt. After much confusion about the order number (on my part) Tee Dpring got the order number and is shipping us the shirt we ordered at no extra charge. We are a lifetime customer. Thank you Tee Spring.

Thumbnail of user gerris1
Michigan
1 review
1 helpful vote
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April 22nd, 2017

Bought a tee for my sister's birthday. Ordered a 3X - when I opened it to wrap it, it was marked a 3X but the actual size was more like an adult small! No way will she be able to wear it. It was special because she is a ghost hunter and the shirt read: "Never mess with a ghost hunter. We know places where no one will look for you." Made in Honduras, the label reads: Very Important Tee and then DISTRICT, Print was great, color was great, the shirt was just completely wrong sized. Especially not happy because it was a gift.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We are sorry to hear that the item that you have received did not fit as expected and have sent a Private Message to assist you further.

Thumbnail of user lavellt
California
1 review
0 helpful votes
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September 15th, 2021

I was really loving this website until my account was disabled with no communication to me. I didn't receive and email on why it was disabled and on top of that. They won't even let me collect my profit that I spent money on to promote and money on to have someone create me a logo

Products used:
I will not be using it recommending this site

Service
Value
Shipping
Returns
Quality
Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We apologize for any inconvenience and we'd be happy to review the issue! Please send any concerns regarding an account that has been removed directly to policy@spri.ng. Thank you!

Thumbnail of user williams801
New York
1 review
0 helpful votes
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June 29th, 2017

The tee shirts themselves are good & the expressions are quite cleaver. But it's always a surprise when one I ordered actually arrives. I see an email when it ships, but neither a tracking number nor expected delivery date. So when it actually arrives, it has been so long since I ordered it I am surprised. I often think it just has gotten lost in the mail. But often it does arrive.

Thumbnail of user nancyf76
Nancy F.
Pennsylvania
1 review
0 helpful votes
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November 8th, 2017

Very pleased with the product. It was exactly what I had hoped for, and it was exactly what was advertised. When my shirt didn't come in the time I expected, I sent an e-mail and got immediate response and my shirt came soon thereafter. Very pleased with product and service.

Thumbnail of user robynl18
New York
1 review
0 helpful votes
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January 6th, 2018

I just placed my third order with Teespring yesterday, obviously I liked what I got and had to come back for more! I love the creations I can find while browsing, that I didnt even know I wanted! I just found the perfect tee for my brother for his birthday, Im very excited to give it to him and looking forward to my second tee as well. I will be recommending Teespring to all my fellow T-shirt lovers!

Thumbnail of user mistyp17
Ohio
1 review
1 helpful vote
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January 12th, 2019

We ordered a red hoodie with an image on the back. There was a spot missing on the image in the back and a hole in one of the pockets. I immediately emailed a complaint with pictures of the damage. I received an email a week later asking for more pictures. I sent them the same day of the email. I received no response. I emailed them 2 more times and made another compliant but havent received a response. It has now been a month since we first made a compliant. $57.00 for a hoodie made from cheap material and a hole in the pocket. Horrible customer service and crappy products. Save your money and time.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We sincerely apologize for any inconvenience! We have sent a Private Message to further assist and appreciate your patience.

Thumbnail of user tomh277
Minnesota
1 review
0 helpful votes
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February 7th, 2018

I complained about size and lack of color contrast. After many emails back and forth, they finally agreed to send a replacement, but sent to wrong address, so had to resend. Seems like they mean well, but don't listen well. Shouldn't be this difficult.

Service
Value
Shipping
Quality
Thumbnail of user luciav17
Arkansas
1 review
0 helpful votes
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May 29th, 2020

I order a hoodie for my son on April 22,2020. I send them two messages asking where is my order. They don't answer me it should arrived may 14,2020. These is the worst place to order things I will never order again.

Thumbnail of user kaitlynb1
Teespring S. – Teespring Rep

We are sorry for the delay in receiving your son's hoodie and we are happy to help! We have sent a private message and look forward to resolving this for you soon. Thank you.

Thumbnail of user rayg65
Kentucky
1 review
0 helpful votes
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August 8th, 2017

Good company but you charged me twice. I ordered one order and cancel it. Because I didn't order it fast delivery. I then recorded another for fast delivery which came but then another order came in today. I was charged twice on my card. Would like to send this last one back to you

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From the business

Selling made simple. Teespring is end-to-end solution to create, sell and ship products online. We handle everything from storefront to supply chain. All you need are ideas.

Company Representative

Thumbnail of user kaitlynb1
Teespring S.
Teespring Support
Typically responds within 12 hours
Selling made simple. Teespring is the end-to-end solution to create, sell and ship products online. We handle everything from storefront to supply chain. All you need are ideas.

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