Teladoc

I read through Teledoc's website and saw they treat rashes. I have one related to a tick bite. No where on their website does it say that's excluded. So I made an appointment and paid $75. The provider came on quickly and said they can't treat tick bites. He suggested I try to get a refund and entered a note to that effect in the file. The customer service rep told me no refunds once you speak to a provider. So I just donated $75 to Teledoc and got absolutely nothing in return. Either give refunds or list exclusions. Otherwise it sounds like you're stealing from your customers.

I dont know how they have such a high rating on Trustpilot but look at BBB and you will see the truth.
Had an appointment on May 17 and paid co pay of $20. The provider spent less than a minute with me stating we can not treat animal bites. You must be seen in person by a provider. Thus, never received an assessment or treatment. This is not a matter of receiving any meds or not liking my treatment or outcome. This is a matter of being illegal to charge a doctor visit for no assessment or treatment and should be considered insurance fraud. Loooking at BBB, this is obviously a very common occurence with your company. I looked prior to booking and I did not see any explanations of your policy of what is and what is not treated virtually but yet, your pre written refund policy is frequently and conviently used after the sessions to decline any and all refunds. A policy of what is clearly treated should be easily accessible and listed online to patients prior to scheduling a visit.
In additition, I called two times asking for a refund and the only response is we will get back to you. We need to send it to the appropriate department. There is no supervisor and no email to voice your complaints. You are denied any other access of communication. A few days later, an automated email was received with the standard response of their refund policy with no consideration of individual cases that do not apply to this policy.
*****Please reconsider your business ethics.

Today, I had a teledoc virtual/teleheath appointment. In an effort to be connected with the best provider for my visit, I had listed my symptoms in the questionnaire prior to my appointment so that I would be assigned the best provider to consult with. I had even written that my visit was to obtain a prescription for an MRI due to my symptoms which I had described in the "pre-visit" questionaire. Once their doctor had connected with me, I was told I needed to see a specialist. I felt ripped off. I had written in my pre-appointment reason for the visit, that I wanted a prescription for an MRI because I was having neurological disorders. Instead of someone from Telehealth saying that I should see a specialist, they continued with the Telehealth appointment with a PCP that did absolutlely nothing for me but charge $89 due to me not having insurance. The actual Telehealth appointment lasted no more than 3-4 min and I felt as though I totally wasted my time and money. What I learned in this process is that I should have seeked out free clinics which are everywhere in Maryland. They will do better than this ripoff of Telemedicine on this website. Don't make an appointment. If you don't have insurance, Google free clinics in your area first. I got ripped off and if I can save you $89, glad to do it.

I sent them a refill request in advance via their website with the name of the drug and pictures of my label and also the pharmacy I needed it sent to as well as the ordering doctor. They reviewed my chart and then decided to go ahead and call me and tell me they could not help me. I then asked the doctor to Not charge me and he hung up on me. They should let you know in advance if they're not going to be able to help you that way you can take your money and get your care elsewhere. They also know well in advance if it's something they are going to do or not so why call people back and charge them for no help whatsoever! Thanks, Neal.

Terrible and useless service. Was lied to by the Dr and told no one was allowed to prescribe medicine for my condition until testing was complete but that same morning after consulting elsewhere was prescribed the medicine i needed within an hour. I even told him I had been through this issue before in the past and had been prescribed the medicine needed. Requested a refund and was refused so wasted money. Call on doc helped me with what i actually needed instead.

March 24,2024 I called for help with a double ear ache and all over generally feeling bad. Trying to connect was very difficult. Took several trys. Their system wouldn't let me hear the Dr. I explained I have a history of ear infections and am familiar with treatment. He ignored me. Insisted I had a sinus blockage that was affecting my ears. I'm 68. I know my health and my sinus cavity was normal. I also told him I can't take nasal sprays, they make me vomit. He argued. A patient firmly states nasal sprays induce vomiting and he argued and insisted? I gave up. Spoke to my long time pharmacist who agreed the spray would have induced vomiting and would have no affect on an ear infection/inflammation. Asked why that "dr" had prescribed. Waste of money and putting unnecessary chemicals in my body. He hadn't asked a list of meds I take. What if there had been an an adverse reaction or combination? This is dangerous-a man passing himself off as a medical Dr? Who was he? An actual medical Dr or perhaps some sub speciality not accustomed to ordinary issues? He also didn't ask many common questions. This service is questionable as they hired and used this man.

I was charged $90 on my HSA card, but no services were rendered. I attended a booked session on March 7,2024, but the doctor never joined the session.

I provided my medical history and requested an appointment for a uti. Within the minute the provider told me that my uti was complicated due to my two visits in the previous month, therefore he couldn't help me and I had to go see a doctor. This was not information I gave him. If he knew he could not help me then why take the call and charge me $56 for two minutes of telling me to seek care? When I tried to get s refund they said sorry no, that's the policy. Once you answered the call there's no refunds. They are absolute scammers and not there to help people with their medical issues.

The Teladoc.com site is not working; it keeps loading and loading. Phone support is very hard to hear because the phone keeps breaking, and the representative is not native.

Teladoc as a health platform lacks professionalism and expertise. Therapists on the platform are, for the most part, good. The technology is abhorrent. The response of Cust. Serv. And IT is pathetic.

The first time I used them was for a yeast infection, and they told me I needed to be seen in person and then hung up on me. The second time was earlier today, and needed to be seen for a sinus infection with lots of pressure and told me they couldn't prescribe me prednisone because I got it prescribed 3 months ago, wtf? And told me I should get an over the counter sinus pill, as if I hadn't already tried that lol.
So know my insurance is going to be charged for both these visits and they did absolutely NOTHING to help me.
Wow thanks for the great health care guys, really appreciate it.

Was prescribed the wrong medication. Had to go to the Emergency room and get the right medication, or it could've turned fatal. Called them to see if they were gonna reimburse me for the lack of responsibility with my life, and they just read the disclaimer and said there's no one I could speak to above them. Go see a real doctor. Waste of $100.

I've had 4 out of 4 appointments as no-shows with 3 different doctors! Don't use this service for mental health/ psychiatric services. They will make you wait in the virtual "waiting room" for an hour and not show every-single time.

I had a phone visit with Dr. Binh Lieu and he hung up on me because I questioned his opinion. I had more questions for him and click, he was gone. I will never use Teladoc again. They denied a refund because the doctor said he was done with the call. Can you imagine if Costco treated their customers like this? They would have none left.

I have only used them a few times when I cant get any appointments a Cleveland Clinic. It appears to me that they associate with bottom feeders and in my opinion could not recommend them, Today they promised a visit within an hour and five hours later still did not provide service...then they have the audacity to text you to see if you still need service...did I get cured just by standing by and looking at my computer screen.

I think it's absolutely ridiculous that the clinic is unable to provide a doctor's note after the appointment. I was told that I should have requested the note during my appointment, however I did not know that my employer would require one. The reason they explained, is that they don't have a record of which doctor I've seen and would be unable to contact him. How can you not keep detailed medical notes? She also told me, even if she could get in touch with the original doctor, it was unlikely he would remember the details of our appointment enough to write the note now (3 days later)

Talked with a doctor for not even 4 minutes just for him to tell me he can't help my son and hung up.
I'm lucky it was a free session and I didn't have to pay 50 dollars just to be hung up on.

Not worth it at all.

I know Teladoc has a shares tumble over the years after COVID but now their response times are atrocious. Just over the last 2 or 3 days I have tried to reach a provider and have been in the queue for wait times in excess of 2 hours each time, resulting in my abandoning the session. These excessive wait times combined with provider no shows have made this service unusable

To even make it to the long list of therapists to choose from who will treat you like a check-list of symptoms, you will need to sign in; an impossible task since the "change your password" links don't work. The website will not recognize any new password despite following the process correctly. You can always try calling and listen to classical music keyed too high and a message every 30-seconds telling you that your wait time is 10-minutes...over the next 20-minutes until I decided to hangup and find real help.

I would hope that when service is provided online, the provider would invest in a functional website. Not so with Teladoc. I've learned that the website will only work on some browsers but recently had trouble scheduling basic appointments because of web issues on all major browsers. The web problems are very basic, but extremely frustrating and impossible to resolve. Each time my website froze or link didn't work, I decided not to bother and suffer through symptoms but I imagine many people don't have this luxury.

They are very unethical company who just want money from you. Please do yourself a favor, don't use this company. I used it for the first time for medication refill and they still charged me when the doctor did not give me a refill. And no, it was not narcotic or any of the meds that listed that they cannot refill. The call was literally 1-2 minutes. The doctor said they will issue refund. When i called the customer service they said no matter if they provide service or not, once the call started no refund. It's a thief. I will never use this and other people need to know how bad this company is.

The urgent care was great. He was easy to work with and it was quick yet thorough. However, I had significant issues with the website AND spent seven hours on the phone trying to get my prescription to be sent to the pharmacy. There is no escalation to talk with management, you are constantly transferred to a voicemail box with NO CALL BACK on multiple occasions. I will NEVER use this service again. I cannot urge you enough to NOT use this service. Even tried via chat in my account - no response 9 hours later. WORST SERVICE EVER. I was super kind and respectful to every customer service associate yet got transferred to voicemail and then hung up on with needing escalation.

Called in and set appointment. $49 later, Teledoc provider called me back and instructed me to perform home covid test and call back with results. When I did, I was informed that I would need another appointment and another $49 fee to complete my care. This is not about care, only about getting funds from my employer, then ripping me off for additional funds. In the end, in sick at home with no care. Thank you Teledoc, for what I'm sure is your standard of care.