• Tennis Express

Tennis Express

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Overview

Tennis Express has a rating of 2.6 stars from 642 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Tennis Express most frequently mention credit card problems. Tennis Express ranks 1st among Tennis sites.

  • Service
    34
  • Value
    28
  • Shipping
    32
  • Returns
    15
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
7
15
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How would you rate Tennis Express?
Top Positive Review

“Best selection and service for Tennis supplies and clothing bar none”

Chris B.
1/8/18

Website is easy to use, fast shipping, great service if and when you need it, flexible return policy and the best selection of tennis related products all in one well laid out format. I have used TE for the past 5 years 3-4 times per year and have always had a great experience.

Top Critical Review

“Poor Customer Service”

Steve M.
9/17/24

Extremely poor service. Bought two sets of strings. They sent the wrong ones. I called them twice and no response. I emailed them and finally a response. They claimed I ordered the wrong strings and that I am stuck with them. I stated I would dispute the charges. They then stated that would replace the strings with the correct ones and I would not have to pay for shipping. They emailed a shipping label. I packed the strings, went to a FedEx drop off site and the strings were mailed to them. They received the strings and I wanted 5 days with no response. I emailed them again and they stated I could ask for a refund. I asked for a refund. They then charged me 50 % of my order. When I asked why they they stated shipping costs. I ended up disputing the charges with my credit card company. Tennis Express should be avoid at all costs. Order from Tennis Warehouse or Amazon as you will receive Much better service, honesty, and customer service!

Reviews (642)

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customer service (57) tennis shoes (45)
Thumbnail of user lisettem3
North Carolina
1 review
0 helpful votes
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October 5th, 2017

Love the look of this tennis shoe and it feels good upon first fitting. However they are narrow and I can only wear for less than a set. If I could return them I would because they hurt my feet and I can't wear them thru a full match, but since I've worn them I can't.

Thumbnail of user donnar160
New York
1 review
0 helpful votes
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December 7th, 2017

The shoes were delivered in an acceptable amount of time but not to the address as requested. The individual for whom they were purchased received the package and it was meant as a Christmas gift. Not a major deal in this case but slightly annoying. I have no qualitative assessment as of yet, maybe after Christmas.

Thumbnail of user bentleym2
California
1 review
0 helpful votes
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August 22nd, 2017

The latest order for the bumper guards were delivered in a timely manner. Thank you. However, unlike a previous delivery of the same items (another tennis supplier?) these were placed in a small plastic envelope and the bumpers were bent. I am not sure if this deforms the bumper, but placing these in a larger envelope would be much better.

Thumbnail of user bonniee15
California
1 review
1 helpful vote
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January 2nd, 2018

The tennis dress did not fit. Once I read the small print, I realized I did have to pay for returning it. Was not happy about this as Tennisexpress advertises free shipping and returns but doesn't say in bold that the return has to be over a certain amount of $$$. I will not order from Tennisexpress unless I am certain of sizing which will limit my ordering.

Thumbnail of user pedror44
California
1 review
0 helpful votes
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August 28th, 2017

Shoe's arrived in time - I have been trying to get these shoe's for a while now and finally got the chance. Nadal Lunar's are tied (due to more ankle support). The Oscillate's are amazing and super comfortable - They provide amazing comfort for the front and back of the foot. Only snag - Angle of where the shoe cut's off is right at the ball of the ankle - For those with weak ankle's make sure to wear that brace!

Thumbnail of user beckyb59
Arizona
4 reviews
1 helpful vote
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August 15th, 2017

Very happy with my purchase of New Balance shoes (pink!) and clothing, and Nike clothing. Tennis Express quickly processed my return with a larger size. Less satisfied with Underarmour shorts due to fit and inferior elastic waistband. I don't play tennis but would definitely return to this site for workout clothes and shoes.

Thumbnail of user genel33
New Jersey
2 reviews
0 helpful votes
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November 23rd, 2017

Extremely low price on Prince Bryan Brothers rackets. Received an email on 11/19 that items were delivered, but they were not delivered until 11/22. This is not Tennis Express fault. I would absolutely recommend that you patronize this business

Thumbnail of user carolynw79
California
1 review
0 helpful votes
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November 16th, 2017

Excellent customer service! I can always find something to buy on Tennis Express. The website is organized very nicely, the reviews very helpful. The pictures and sizing guides spot on. I highly recommend them. I've also been to the store in Texas!

Thumbnail of user trevorg28
California
1 review
0 helpful votes
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February 2nd, 2018

The site says they ship the same day - maybe they do, but my purchase didn't seem to arrive as quickly as purchases I have made from other online fulfillment sites. I would not have purchased here if they didn't offer free returns, which thankfully they do - because the tennis shoes I ordered did not fit.

Thumbnail of user amaurisf
New York
1 review
0 helpful votes
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August 25th, 2017

Excellent and prompt service by tennis express. I really enjoyed hitting with this tennis racket. Very easy to handle and control. My ground strokes felt really crips and smooth and my volleys were crazy good. Will definitely recommend and surely will be my next purchase. The only problem for me was the strings that the racket came with. I would mush have prefer using another strings on this racket. But overall a very good experience.
Thanks
Amauris Flores

Thumbnail of user patrickw90
New York
1 review
0 helpful votes
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February 3rd, 2018

I got my new Nike tennis shoes on Tuesday and wore them Wednesday, fit like a glove and offer great support! The price was right, $78 for $140 shoe. I was at my pro shop yesterday and they were marked at $134! Yeah they were a sale item and happened to be in my size, but that happens often at 10S express!

Thumbnail of user cesarv8
California
1 review
0 helpful votes
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August 22nd, 2017

Did not have a single problem with ordering or getting my package. If anything the shoes arrived much faster than I anticipated, I would definitely order from Tennis Express again. For reference I bought a pair of Adida Barricades 2016 edition.

Thumbnail of user vidif
California
1 review
0 helpful votes
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January 9th, 2018

I was purchasing my items and noticed they gave me a discount on a t-shirt that I was purchasing. That was a nice surprise. I love that they have a large selection of items and they're quick to process. I ordered my stuff and less than an hour later my items were shipped! I don't believe anyone is that quick unless it's Amazon! So thank you for the expedient shipping and excellent products! I love my new tennis shoes and can't wait to wear them (has been raining here)!

Thumbnail of user jennifern93
Minnesota
1 review
0 helpful votes
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August 29th, 2017

We ordered a tennis bag and a shirt. It arrived when promised and I love the little free tennis ball key chain they added to the order. I'm sure it costed them almost nothing to add it but my daughter thought it was cool.

Thumbnail of user suer69
Florida
2 reviews
0 helpful votes
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September 12th, 2017

I ordered shoes, a spf shirt and tennis skirt. The shoes and shirt fit fine. I'm sending the skirt back. Terrible make. The hem went up at least 2 inches on each side. Looked awful.
Been busy with a hurricane... will send back soon.

Thumbnail of user garyh194
California
1 review
0 helpful votes
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November 14th, 2017

Arrived on time, although the box was somewhat damaged. No harm to the racquet though. The racquet, to my surprise, came strung, even though I checked the box for unstrung. Im having it strung now for $25 and am assured he will not charge to remove the strings. Hopefully no damage will be done in the process. I wonder, is this racquet a return or a demo? If so, I think I should get the return or demo price. I would very much like a response from you. Thank you in advance. Gary Hansen

Thumbnail of user davidp408
Texas
1 review
0 helpful votes
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November 8th, 2017

I ordered racquet replacement grips to be delivered to an address different from my credit card address. I received a voice message from Tennis Express which I understood to say that I had to replace my order. I did so and now have twice as many grips as I wanted. Maybe I will live long enough to use them all.

Thumbnail of user nancyn56
Indiana
3 reviews
0 helpful votes
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November 4th, 2017

Unfortunately the shoes I ordered didn't fit, but returning them was very easy and the customer services department was very helpful on the phone. Will definitely continue shopping with Tennis Express.

Thumbnail of user alicec96
Florida
1 review
0 helpful votes
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October 12th, 2017

The color is beautiful! The shoe fits perfectly and it was so easy to order. Although it said it was same day or next day delivery instead it was a few days. I had to wear regular cross training show for tennis two days and I got a blister. Very happy to have the new shoes. New Balance always fits my foot.

Thumbnail of user mikea203
Arizona
1 review
0 helpful votes
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December 27th, 2017

I ordered an item 10 days before Christmas only to hear two days later it was on backorder. Eventually shipped on December 20 via two-day UPS. Didn't get delivered until December 26. Should make more effort to get items to purchaser, particularly in the Christmas season.

Thumbnail of user laurena56
Oregon
1 review
0 helpful votes
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August 31st, 2017

Heard about tennisexpress.com while watching a tennis match. I needed some new shoes and my husband needed a new racquet. The website was very easy to navigate and there were excellent sales! I'm very happy with my purchase, what I paid for it, and the overall experience. I'll definitely shop here again

Thumbnail of user nancyh540
New York
1 review
1 helpful vote
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February 7th, 2023

While waiting for an order to arrive (in which I was notified was en route) I realized it had been quite a while actually getting to my residence. So when I called the representative did a search and informed me that one of the items I ordered was unavailable, and the other would be delayed. When was someone going to let me know about this? No one seemed to care except me, the one who had paid and was supposedly waiting for an order that was not coming. I was quite annoyed and cancelled the order and any more emails from this site.

Thumbnail of user audreyh20
District of Columbia
1 review
0 helpful votes
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August 15th, 2017

I have slightly wide feet so I need a lot of ankle support. These shoes did just that while remaining comfortable. They are a little "heavier" than my Nikes but I'm hoping as I break them in and they form more to my feet they won't feel as heavy.

Thumbnail of user carlal28
Texas
1 review
0 helpful votes
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October 13th, 2017

Why do you make me pay six dollars for shipping when I just live four hours from Houston? While other people pay the same amount but live four hundred miles away. When you calculate the tax, make sure you use 1.0825 because I feel like you cheated me off for five dollars of taxes. You should make every purchase receive free shipping just like Shoe Mall.com

Tip for consumers:
Buy the items when they are on sale or when they have promo codes available, especially on holidays.

Service
Value
Shipping
Returns
Quality
Thumbnail of user nancyp149
Delaware
1 review
0 helpful votes
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February 8th, 2018

Although I do have to make returns sadly to say, the ease to order and check out was efficient. I also appreciated in todays times that they reached out to me to make sure my package had arrived! Lets hope the returns are as easy! :)

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About the business

Welcome to Tennis Express! Our team of specialists is here to help you get the most out of your game. Tennis Express is a full-service tennis specialty retailer based in Houston, Texas. For over a decade, we've welcomed customers from all over the w...

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