Tennis Express has a rating of 2.6 stars from 642 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Tennis Express most frequently mention credit card problems. Tennis Express ranks 1st among Tennis sites.
Website is easy to use, fast shipping, great service if and when you need it, flexible return policy and the best selection of tennis related products all in one well laid out format. I have used TE for the past 5 years 3-4 times per year and have always had a great experience.
Extremely poor service. Bought two sets of strings. They sent the wrong ones. I called them twice and no response. I emailed them and finally a response. They claimed I ordered the wrong strings and that I am stuck with them. I stated I would dispute the charges. They then stated that would replace the strings with the correct ones and I would not have to pay for shipping. They emailed a shipping label. I packed the strings, went to a FedEx drop off site and the strings were mailed to them. They received the strings and I wanted 5 days with no response. I emailed them again and they stated I could ask for a refund. I asked for a refund. They then charged me 50 % of my order. When I asked why they they stated shipping costs. I ended up disputing the charges with my credit card company. Tennis Express should be avoid at all costs. Order from Tennis Warehouse or Amazon as you will receive Much better service, honesty, and customer service!
I buy all my tennis stuff at tennis express. I have been a customer for about 5 years. Never one complaint. Shoes are top quality and made for tennis!
The free shipping come-on was a bit misleading because it didn't apply to a case of tennis balls, but the price was right even with shipping and the correct goods arrived promptly.
Have always enjoyed good service and quality merchandise from Tennis Express. Certainlywillontinue to use them for my tennis needs. Have never been disappointed.
Good site. Orders are efficiently handled and on time. Products are easy to find and order. The site is user friendly and I have never experienced any problems.
Formula for success - the products I wanted, the best price and delivered quickly. It is great to know that midweek I can order anything tennis and it will be delivered before the weekend tournament.
Tennis Express always delivers promptly and also their return policy is so easy and quick! I love ordering through Tennis Express, they never disappoint!
Bought new Yonex Vcore Pro 97 tennis racquet that was supposed to have a 1/4 grip size. Racquet was embossed 1/4 but actually measured 3/8. Rare quality control error for Yonex. Tennis Express customer service supervisor told me Yonex has changed and now measures grip size from plastic pallet handle, meaning final handle wrap will make grip size actually 1/8 inch bigger than what is embossed on racquet handle. Totally absurd lie! Just a bogus response! The grip size is supposed to measure exactly what is embossed on the racquet handle and not an 1/8 different. Tennis Express would not take back the racquet because I had mistakenly taken off the plastic wrap on the handle thinking Yonex racquets are always what they say they are in terms of their grip sizes. Then supervisor lied to me again, telling me he would compensate me by sending me a thinner over grip wrap. This wrap never arrived. Very poor company! I will never buy anything from Tennis Express again. Tennis Warehouse is a much better company with very reliable customer service.
I ordered here a tennis suit and tennis strings and some more equipment. I am quite satisfied with the quality of the costume. The only thing that I didn't like was that it took a long time to order.
Shirt was described as athletic fit. When I received this Nike tennis shirt, Nike tag had "slim fit"! It was very tight & fit very poorly. At 6' 1", 230, I can't wear a slim fit!
Very nice racket but the box came near destroyed. It was a yonex 93 mid size. It came with a vibrator stopper and I cant wait to use it in some competition
I ordered a babolat pure drive racquet and with the purchase they were including the Babolat POP device but when it arrived the device didnt work at all, I tried emailing customer service but I havent got a response in almost a week. I chose Tennis express because I thought they were more serious than other stores but apparently Im wrong
I am getting this jacket for Christmas. I love my other so i know this will fit. The sizing is accurate i ordered a mens medium and i wear a womens large
Fits perfectly and comfortable for tennis play.
Always get great service from Tennis Express.
My team is using Tennis Express for our uniforms again this year.
I was very excited to get my new demos when i i i received them they look fine, but the Vcore. The Vcore strings are wore down about to break, so i did not get to her this racket.
Tennis Express shipped fast and the product they delivered was as expected. I will certainly place Tennis Express at the top of my tennis need suppliers.
Received my two new dri-fit 'Nike Tennis' T-shirts. Fast shipping and a great product! I was looking for a good price on a good product and found it here!
Nice shoes and received them so quickly. My son loves them and the color is legit!!!! Enjoyed the free gift inside so much especially the tennis ball key chain
Looked all over for my New Balance tennis shoes, which not even New Balance had - found them at Tennisexpress and they were delivered promptly at no extra cost. Thank you.
Very pleased with the selection for kids. My son really liked his shoes. The bag is good not great but overall a good experience with Tennisexpress. Thanks!
Very nice tennis bag - very light in weight and lots of compartments. Pleasing grey with orange highlights. Definitely a must for women looking for a lighter tennis bag.
You forgot to apply the Labor Day discount on my order even though I put in the code. I had to call and still waiting for the credit post to my credit card.
Ordered a pair of shoes from them Saturday before Memorial Day now it's Saturday after still no shoes. Or a update on them after emailing them twice. Would not recommend
Products used:
Shoes
I needed information on length of K-Swiss skirt. Im keeping it, but its not what I wanted. The inseam was listed as being 32 inches. That length would be for a pair of pants not a tennis skirt.
I received free string that matched the one installed on my racquet. Also received a note pad and pen and a vibration dampener for free. I appreciate the special attention.
I like the selection of tennis apparel at Tennisexpress, especially the "Lucky in Love" line. The sale prices are excellent and selection of sizes is pretty good. Love their return policy.
Welcome to Tennis Express! Our team of specialists is here to help you get the most out of your game. Tennis Express is a full-service tennis specialty retailer based in Houston, Texas. For over a decade, we've welcomed customers from all over the w...
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