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Tennis Express has a rating of 2.6 stars from 642 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Tennis Express most frequently mention credit card problems. Tennis Express ranks 1st among Tennis sites.
Website is easy to use, fast shipping, great service if and when you need it, flexible return policy and the best selection of tennis related products all in one well laid out format. I have used TE for the past 5 years 3-4 times per year and have always had a great experience.
Extremely poor service. Bought two sets of strings. They sent the wrong ones. I called them twice and no response. I emailed them and finally a response. They claimed I ordered the wrong strings and that I am stuck with them. I stated I would dispute the charges. They then stated that would replace the strings with the correct ones and I would not have to pay for shipping. They emailed a shipping label. I packed the strings, went to a FedEx drop off site and the strings were mailed to them. They received the strings and I wanted 5 days with no response. I emailed them again and they stated I could ask for a refund. I asked for a refund. They then charged me 50 % of my order. When I asked why they they stated shipping costs. I ended up disputing the charges with my credit card company. Tennis Express should be avoid at all costs. Order from Tennis Warehouse or Amazon as you will receive Much better service, honesty, and customer service!
This was a Christmas gift. My grandson was pleased with the tennis bag. I would order from this company again.
I returned my shirt for an exchange, larger size.The customer service was perfect. I am waiting for the shipping. Thanks
Good merchandise, as stated in the description and timely delivery. Would recommend to friends and will order again as needed.
Was a great experience shopping with Tennis Express. They had great prices on the Vokl Racquet I wanted. I Loved it very much!
I tend to focus on items that are marked down and usually find plenty of things that are high quality and useful, such as string sets and apparel.
The order was easy, delivery was fast, and the shoes fit. I have a hard time finding size 13 B shoes. I am very pleased with Tennis Express.
We use these balls for collegiate Club tennis practice and they work great! It's a great deal for the amount of balls you get.
I'm sorry to have to give such a low rating but the shoes were the wrong size so I had to send them back.
On time at the right price, how nice! I got them at lowest price for the Pacific hybrid strings and they were delivered promptly!
Appreciate the great customer service as quick delivery. You can always count on Tennis Express to be the easiest tennis shop to order from.
I received my ball machine yesterday and I used it for the first time today. It works great.
Also, the instructions were very easy.
As soon as i order my stuff with you, it delivered quick and on time. I wont hesitate to buy online again. Thank you
Never again will I order from you. You shipped to the wrong address and you are unreachable to help fix it. Absolutely disgusting.
Tip for consumers:
I would love my money back or at least be compensated for the hassle of trying to find product and getting it shipped by a third party friend. Ugh!
Products used:
I ordered tennis shoes. But they got delivered to the wrong address. So disappointing.
Doing business with Tennisexpress has been an easy and comfortable experience.
That translates into repeat business.
I really appreciate that they called my parents to make sure it wasnt a scam. The little goodies in the bow were something that I wasnt expecting.
The return policy required me to pay $20 to return my shoes. Make sure you know exactly what you want and the size before ordering from them.
I have used Tennis Express for several purchases and have never been disappointed in the products or the service.
These are wonderful for playing tennis or exercising. I love the compression shorts underneath for the coverage they give.
Order was delivered as arranged. Shoe box was totally destroyed by the time it arrived. The shoes were OK.
I will definitely use tennis express again! Fast and great prices- I was completely satisfied and loved saving money
My order was correct and came quick. I was very pleased with it and the merchandise was of quality material. I would like to see a lot more of sales
I am very satisfied... love the shoes! And shipping was on point. I definitely recommend this, and I will be buying more stuff...
It is a nice weight with a very comfortable grip. I love it! Can't wait to get out on the court and put it to use.
Nice shoes... they were sent promptly and are fitting right. They are light and seem very sturdy. They also have a better arch support than others.
The description of the item didn't say there were 2 in a package so I ordered twice as much as I needed
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Welcome to Tennis Express! Our team of specialists is here to help you get the most out of your game. Tennis Express is a full-service tennis specialty retailer based in Houston, Texas. For over a decade, we've welcomed customers from all over the w...
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