• Tennis Express

Tennis Express

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Overview

Tennis Express has a rating of 2.6 stars from 642 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Tennis Express most frequently mention credit card problems. Tennis Express ranks 1st among Tennis sites.

  • Service
    34
  • Value
    28
  • Shipping
    32
  • Returns
    15
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
7
15
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How would you rate Tennis Express?
Top Positive Review

“Best selection and service for Tennis supplies and clothing bar none”

Chris B.
1/8/18

Website is easy to use, fast shipping, great service if and when you need it, flexible return policy and the best selection of tennis related products all in one well laid out format. I have used TE for the past 5 years 3-4 times per year and have always had a great experience.

Top Critical Review

“Poor Customer Service”

Steve M.
9/17/24

Extremely poor service. Bought two sets of strings. They sent the wrong ones. I called them twice and no response. I emailed them and finally a response. They claimed I ordered the wrong strings and that I am stuck with them. I stated I would dispute the charges. They then stated that would replace the strings with the correct ones and I would not have to pay for shipping. They emailed a shipping label. I packed the strings, went to a FedEx drop off site and the strings were mailed to them. They received the strings and I wanted 5 days with no response. I emailed them again and they stated I could ask for a refund. I asked for a refund. They then charged me 50 % of my order. When I asked why they they stated shipping costs. I ended up disputing the charges with my credit card company. Tennis Express should be avoid at all costs. Order from Tennis Warehouse or Amazon as you will receive Much better service, honesty, and customer service!

Reviews (642)

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Reviews that mention popular keywords

customer service (57) tennis shoes (45)
Thumbnail of user adelwisaa
Illinois
1 review
0 helpful votes
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December 4th, 2017

I ordered those Babolat racquets, as early as now, in preparation for my son's high school spring sport which he is a member of the varsity lawn tennis team. He should be familiarize with his racquet by then. Thank you Tennis Express! You're an 'ACE'.

Thumbnail of user antoniom74
Colorado
1 review
0 helpful votes
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September 21st, 2017

Tennisexpress has been nothing but wonderful during the last 3 weeks when i purchased about 5 items from them. Given that they are headquartered in houston, i probably should change wonderful to astonishing.The people i spoke to were professional, resourceful and polite... it's now my go-to place for my tennis needs.

Thumbnail of user elainer37
Nevada
1 review
0 helpful votes
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September 22nd, 2017

Playing tennis is my #1 passion! I located this web site and decided to be adventurous in viewing their selection of tennis clothes. I had lost some weight and needed to replace the present ones I have hanging in my closet. At first I just glance through their products and was pleasantly surprised by their selection A fantastic sale was available so I thought to myself buy a few articles and see how they fit and the material. I received the items in the time they indicated and clothes were made true to size. I felt so happy that I had ordered some clothes and they really fit me nicely. I ordered several times since then and received the same excellent service. Now I can say, " I am looking great on the court!" Smiles, Elaine

Thumbnail of user carolf90
Massachusetts
1 review
0 helpful votes
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December 17th, 2017

Have shopped with TE for many years and have always had great experiences. Terrific variety of equipment and apparel. For this last order I purchased a tennis racquet for my husband and a six racquet tennis bag. He loves both. Website is easy to navigate and TE sends great promos via email all the time. Will continue to shop with TE going forward.

Thumbnail of user peterh1351
Georgia
4 reviews
33 helpful votes
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September 17th, 2022

Great overall experience in navigation and checkout, but zappos.com is still WAY better with photos, videos of their products. Also, baynote.com or similar to help people buy more showing "Similar products" or people that bought this racket, also bought these items...

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Thumbnail of user rossh33
Washington
1 review
0 helpful votes
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October 5th, 2017

Love the new racket but the stencil I had them put on the strings looks awful. The paint coverage was not done well, they got paint all over the racket itself, and it generally looks second class. Don't waste your money and even if it had been free, I'd still suggest going without.

Thumbnail of user tann186
California
1 review
0 helpful votes
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December 29th, 2017

The bag looks great, just as I expected. The ordering was easy and the staff is friendly. The package arrived within 3 business days; I would definitely go back to order all of my tennis items and highly recommend Tennis Express.

Thumbnail of user kelil2
Montana
1 review
0 helpful votes
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December 24th, 2017

I ordered a babulet 26 graphite tennis racquet for my 9 year old daughter for Christmas. Service was great. The online support really aided me in making the right decision. It arrived on the time and is a super deal.

Thumbnail of user mariam494
Kentucky
1 review
0 helpful votes
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December 12th, 2017

My son has bought shoes from Tennis Express for the last 3 years, since he started playing tennis regularly. He's pretty consistent about his brands, so when he orders shoes he usually doesn't have to second-guess the size and fit. Other sites have higher prices and fewer sales, so we always go back to Tennis Express for our tennis needs!

Thumbnail of user jayd296
Georgia
1 review
0 helpful votes
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August 17th, 2017

Easy shopping, quick delivery. My last purchase was Tretorn pressureless balls to use with my ball machine. It's too early to tell how I like them compared to practicing with used pressurized balls. They definitely come out of the machine with a more consistent trajectory, spin, & speed; however, they do have a heavier feel when striking with the racquet. I'll play with these 72 a couple months and then maybe buy another 72...

Thumbnail of user susanc310
New York
1 review
0 helpful votes
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October 13th, 2017

Ive called the Tennis Express contact number 3 times with questions I have on some recent purchases. I keep getting the message that all representatives are busy, to leave my number and they will call back. I have yet to receive a return call.

Thumbnail of user lauriec51
Texas
1 review
0 helpful votes
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October 5th, 2017

I am a first time shopper with Tennis Express. I was impressed with the overall selection of tennis shoes and the ease of using the website. I received my order in 3 days which exceeded all expectations. Thank you for your excellent customer service!

Thumbnail of user terrellc15
Oklahoma
1 review
0 helpful votes
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October 26th, 2017

The racket is perfect for my 13 year old. Everything about the purchase is wonderful, it arrived quickly and I have no complaints or concerns at this time. I would definitely recommend this company to my peers.

Thumbnail of user adams292
New Mexico
1 review
1 helpful vote
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September 13th, 2017

Great experience from A-Z. First time shopping on this site, but I will definitely be back. The site offers a wide array of choices for the tennis lover and the prices, while not cheap, still beat Nike and sporting good stores like $#*!'s. My order was delivered within days of placement and all items met my expecations on quality, size, color etc. I can happily recommend this site for the tennis enthusiast.

Thumbnail of user christophere39
South Carolina
2 reviews
0 helpful votes
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August 13th, 2017

Great bag with plenty of room for all the essential gear. I have 3 racquets in one side and use the other for balls, towels, and other misc. Items. The 2 side zipper pockets are great for smaller items such as cell phones, wallet, keys, wristbands, etc. Other bags sometimes have too many pockets which you might think is great for storage but I used to have to search multiple times to find what I was looking for. This bag solves that problem but still provides ample room for everything. Very happy with my purchase.

Thumbnail of user judif4
Florida
1 review
0 helpful votes
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November 1st, 2017

Love the Wilson Ultra Tennis racket and very quick turn around on my order. Tennis Express had a very good selection to choose from. This racket isfairly new and some other online stores did not have it available.

Thumbnail of user carlosn27
Mexico
1 review
0 helpful votes
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December 19th, 2017

A day after an online purchase I receive an email that said that some items that I bought were out of stock and no longer available through the manufacturer and this is the second time that this happens in this store. I think tennis express needs to upgrade its website to have better real time information.
In the same mail they offered a possible substitution, however, when the next morning I called customer service they abruptly said that it was not possible because they already sent the order. I am very disapointed with this "service".

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Thumbnail of user jrj8
Texas
1 review
0 helpful votes
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September 9th, 2017

First they cancelled my order and couldn't replace it. By the time I went in to do so myself, one of the items was no longer available. The second order they called just to verify. Luckily I answered and gave them my go-ahead. I guess they're more worried about protecting themselves from fraud than customer service for the real customers.

Thumbnail of user annf59
Pennsylvania
2 reviews
0 helpful votes
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November 23rd, 2017

A racquet that I ordered for my grand daughter was not available. A message was left on my phone. I could not get through to anyone when calling back, ended up cancelling order through on line chat. Kinda frustrating. While I was checking out the other options which took time, I got " are you stilll there?" Had I been able to speak to a real person, I would have simply switched the racquet color, because that's what I ordered from another vendor. I was, however, happy with the rest of my order.

Thumbnail of user abbiem11
North Carolina
1 review
0 helpful votes
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January 9th, 2018

Great place to shop for deals. Tennis clothing can be expensive. As a high school tennis coach, I'm always on the hunt for discounted items for the kids. I've added four rackets in the past year to my personal collection for the students to borrow, all purchased from clearance.

Thumbnail of user guidow6
Florida
1 review
0 helpful votes
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December 24th, 2017

Some items were shipped promptly, but two others had shipping dates but did not arrive when they should have. One item was discontinued by the manufacturer, but it still was listed in the website. We should have been notified earlier.

Thumbnail of user dustink22
Maryland
1 review
0 helpful votes
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November 22nd, 2017

The Under Armour shirts were amazing, and I got a great deal on them. They arrived in a very short amount of time. I happen to find this website on a Google search. Absolutely satisfied. Thanks for the great service.

Thumbnail of user robinm152
Florida
1 review
1 helpful vote
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December 28th, 2017

Order was on time and accurate. As a tennis tote, the size was a bit small for the racket head, and the quality was very good. I suppose ordering a racket back pack would have been a better choice, but I wanted a tote that didn't look too "tennis-like".

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Value
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Thumbnail of user montem58
Connecticut
1 review
0 helpful votes
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August 16th, 2021
Verified purchase

I wanted to buy a pair of New Balance tennis shoes because they're the only brand I know of that sells these in extra wide (4E). I went to a local NB store and not only didn't they have any in stock, but none of their other stores did and neither did the warehouse. I shopped online and found that Tennis Express had these shoes in stock and in my size (10 4E). I ordered them on Wednesday and received them on Friday with free 2-day UPS shipping. The shoes were brand new, in perfect shape, in the right size, and packaged well. The box even contained a return shipping label should I need to return them for any reason. (And they threw in a pad and pen!) Just simply terrific service.

Thumbnail of user allens66
New York
1 review
0 helpful votes
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September 9th, 2017

The Shadow 4.0 is my favorite workout and warm weather hat. The fabric ventilated well and the built-in sweat band keeps sweats from getting into your eyes. I rinse it at the end of the day and it's fresh and ready the next morning. Highly recommended.

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About the business

Welcome to Tennis Express! Our team of specialists is here to help you get the most out of your game. Tennis Express is a full-service tennis specialty retailer based in Houston, Texas. For over a decade, we've welcomed customers from all over the w...

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