• Tennis Express

Tennis Express

Is this your business?
Write a Review

Overview

Tennis Express has a rating of 2.6 stars from 642 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Tennis Express most frequently mention credit card problems. Tennis Express ranks 1st among Tennis sites.

  • Service
    34
  • Value
    28
  • Shipping
    32
  • Returns
    15
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
7
15
See all photos
How would you rate Tennis Express?
Top Positive Review

“Best selection and service for Tennis supplies and clothing bar none”

Chris B.
1/8/18

Website is easy to use, fast shipping, great service if and when you need it, flexible return policy and the best selection of tennis related products all in one well laid out format. I have used TE for the past 5 years 3-4 times per year and have always had a great experience.

Top Critical Review

“Poor Customer Service”

Steve M.
9/17/24

Extremely poor service. Bought two sets of strings. They sent the wrong ones. I called them twice and no response. I emailed them and finally a response. They claimed I ordered the wrong strings and that I am stuck with them. I stated I would dispute the charges. They then stated that would replace the strings with the correct ones and I would not have to pay for shipping. They emailed a shipping label. I packed the strings, went to a FedEx drop off site and the strings were mailed to them. They received the strings and I wanted 5 days with no response. I emailed them again and they stated I could ask for a refund. I asked for a refund. They then charged me 50 % of my order. When I asked why they they stated shipping costs. I ended up disputing the charges with my credit card company. Tennis Express should be avoid at all costs. Order from Tennis Warehouse or Amazon as you will receive Much better service, honesty, and customer service!

Reviews (642)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (57) tennis shoes (45)
Thumbnail of user jime71
California
1 review
0 helpful votes
  • Send Message
September 16th, 2017

Hat is very poor made, i buy lots of hat@ this is very poorly made. How many times do i have say very poorly made. I don, t roger would accept this, not even close for the price.

Thumbnail of user brucem116
Delaware
1 review
0 helpful votes
  • Send Message
November 11th, 2017

I believe my order included two pairs of white Fila wristbands that were not included within the shipment. I have lost my order confirmation so I have no way of double checking...

Thumbnail of user bridgettg3
Tennessee
2 reviews
0 helpful votes
  • Send Message
November 11th, 2017

The pants fit great for fall/winter play, with a pocket for holding tennis balls. The hopper is very durable, holds lots of tennis balls and is easy to move with the wheels.

Thumbnail of user yokon
Georgia
1 review
0 helpful votes
  • Send Message
October 29th, 2017

I received all three items of my order.
However I returned two of them since the sizes were not fit for me.
One was too small and another one was too big.

Thumbnail of user diannem28
Nevada
2 reviews
0 helpful votes
  • Send Message
September 16th, 2017

Very Happy Woman. Sure to use soon!
Avid tennis player, loves new gear. Good variety to choose from. Good and reliable company to use for variety and up to the minute designs.

Thumbnail of user debrar61
Arizona
2 reviews
0 helpful votes
  • Send Message
January 2nd, 2018

I ordered an outfit that was on clearance so I got a great deal and a cute new outfit. The outfit was true to size. Very happy with the shopping experience, the shipping and the clothing.

Thumbnail of user rodgerr12
South Carolina
3 reviews
2 helpful votes
  • Send Message
October 2nd, 2017

I like the selection and the ease of using the website. Love the new racquet. Having the ability to watch actual users review the racquet was a big help.

Thumbnail of user cherylm161
Utah
1 review
0 helpful votes
  • Send Message
September 8th, 2017

I have not received the order. I ordered this shirt and then ordered another one later that day for a friend. I have not received either of the shirts.

Thumbnail of user jeffw114
North Carolina
1 review
0 helpful votes
  • Send Message
August 15th, 2017

I use strips to cover the frame edge of the racquet in the event the racquet scrapes the ground. This stuff is the best for accomplishing my goal of protecting the racquet.

Thumbnail of user maryt226
Tennessee
1 review
0 helpful votes
  • Send Message
December 26th, 2017

My order was received within days of the placement of my order. Love my new racket. I would definitely order from Tennis Express again for any and all of my tennis needs.

Thumbnail of user maryh367
South Carolina
1 review
0 helpful votes
  • Send Message
November 5th, 2017

I received my order on time and am greatly pleased with the quality of the products and the timeliness of the order. I always enjoy doing business with Tennis Express

Thumbnail of user eduardob41
Texas
1 review
0 helpful votes
  • Send Message
September 18th, 2017

Order was easy to order, easy to track and quickly delivered. Excellent process. I would recommend this company and website to anyone looking for tennis equipment and detail.

Thumbnail of user brendaj56
Utah
1 review
0 helpful votes
  • Send Message
December 21st, 2017

Thanks for the New Runners and returning the first order. Thanks for having size 15's
Thanks for having free returns and paying for the return freight.

Thumbnail of user terria38
Arizona
1 review
0 helpful votes
  • Send Message
February 7th, 2018

Ordering the shoes was very easy and the delivery was expedient. Have ordered shoes previously and have been pleased with both the shoes and the service.

Thumbnail of user rebeccah1799
Mississippi
1 review
0 helpful votes
  • Send Message
August 29th, 2022

I ordered some New Balance tennis shoes from Tennis Express in October 2021 (almost 10 moths ago) and they were just delivered on August 18,2022. The shoes were charged to my credit card when they were ordered so they have had my money. I received an email a few days before they were delivered which is no longer my address. When I received an email that they were delivered I called Tennis Express to notify them of the problem. The first customer service rep said it wasn't their fault and he couldn't do anything to help. I called a second and third time, of which the CR's said they would have someone contact me. The 4th time I called, I was fortunate enough to be speaking with a manager. She said a claim would be filed and it would take 10 days to investigate it, but she would speak with her manager. I still have not received a call or email from anyone at Tennis Express. I have purchased multiple times from TE but will never do business with them again because of their lack of customer service. They have known that the tennis shoes were back order for 10 months and should have reached out to their loyal customers to keep them updated. I would highly recommend not doing business with them.
Becky Dallas Tx

Tip for consumers:
Do not order an item that is on back order. Payment is required in advance of shipping which could take 10+ months. Ridiculous

Service
Shipping
Returns
Thumbnail of user henryc101
TW
1 review
0 helpful votes
  • Send Message
November 5th, 2017

It would be even great if the delivery can be sooner. Why it must be over 100 characters? Why it must be over 100 characters? Why it must be over 100 characters?

Thumbnail of user nancym197
Colorado
1 review
0 helpful votes
  • Send Message
August 29th, 2017

I like the return policy especially with shoes since you can't try them on untll you get them. Only had to use them once, but the customer service was good.

Thumbnail of user mattc118
Rhode Island
1 review
0 helpful votes
  • Send Message
December 5th, 2017

1. Shopping cart continually drops items (Samsung Tablet)
2. High minimum order for free shipping
3. Quick delivery
4. Good deals
5. No issues with merchandise

Thumbnail of user jimh224
Florida
1 review
0 helpful votes
  • Send Message
February 6th, 2018

For some reason the apt # didn't make it on the pkg. And I had to drive to the UPS station to pick it up... round trip. 30 miles in rush hour traffic...

Thumbnail of user brucel59
Florida
1 review
0 helpful votes
  • Send Message
January 10th, 2018

I'm a USTA Certified Tennis Instructor in Florida and needed a new pair of Tennis Shoes right during the Holiday Season. I was worried that I wouldn't receive them in time for a Tennis Clinic I run for High School Players during School Holiday break.

Now I know why your name is Tennis Express! Thank you for my on-time delivery! #WorldClassService #ACE!

Thumbnail of user susanr188
South Carolina
2 reviews
1 helpful vote
  • Send Message
September 25th, 2017

I hate getting these surveys every time I buy something. If I wasn't satisfied, don't you think I would let you know? This has gone to a ridiculous extreme

Thumbnail of user nicolet147
New York
1 review
0 helpful votes
  • Send Message
October 5th, 2017

As always great stuf from great seller. Only disappointment was express ship in order together my order in time. Delayed because shipped to different address

Thumbnail of user brucem118
Connecticut
1 review
0 helpful votes
  • Send Message
November 14th, 2017

Delivered on time and in good condition so I can get a true feel of the rackets I am demoing. I am looking forward to testing each one on the tennis court.

Thumbnail of user perrint
Arizona
1 review
0 helpful votes
  • Send Message
August 20th, 2017

The box came all battered and squished up so I was scared to open it. When I did open the package, the racquet looked great and was in perfect condition. Very satisfied with Tennis Express

Thumbnail of user luisn16
Mexico
1 review
0 helpful votes
  • Send Message
August 15th, 2017

I'm satisfied, Thank you

I will buy again very soon
I want to comment that I am pleased that they attend my fart because I very much care these products I practiced much the teis I would like to send more offers

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Welcome to Tennis Express! Our team of specialists is here to help you get the most out of your game. Tennis Express is a full-service tennis specialty retailer based in Houston, Texas. For over a decade, we've welcomed customers from all over the w...

How do I know I can trust these reviews about Tennis Express?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Tennis Express?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business