• Tennis Express

Tennis Express

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Overview

Tennis Express has a rating of 2.6 stars from 642 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Tennis Express most frequently mention credit card problems. Tennis Express ranks 1st among Tennis sites.

  • Service
    34
  • Value
    28
  • Shipping
    32
  • Returns
    15
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
7
15
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How would you rate Tennis Express?
Top Positive Review

“Best selection and service for Tennis supplies and clothing bar none”

Chris B.
1/8/18

Website is easy to use, fast shipping, great service if and when you need it, flexible return policy and the best selection of tennis related products all in one well laid out format. I have used TE for the past 5 years 3-4 times per year and have always had a great experience.

Top Critical Review

“Poor Customer Service”

Steve M.
9/17/24

Extremely poor service. Bought two sets of strings. They sent the wrong ones. I called them twice and no response. I emailed them and finally a response. They claimed I ordered the wrong strings and that I am stuck with them. I stated I would dispute the charges. They then stated that would replace the strings with the correct ones and I would not have to pay for shipping. They emailed a shipping label. I packed the strings, went to a FedEx drop off site and the strings were mailed to them. They received the strings and I wanted 5 days with no response. I emailed them again and they stated I could ask for a refund. I asked for a refund. They then charged me 50 % of my order. When I asked why they they stated shipping costs. I ended up disputing the charges with my credit card company. Tennis Express should be avoid at all costs. Order from Tennis Warehouse or Amazon as you will receive Much better service, honesty, and customer service!

Reviews (642)

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Reviews that mention popular keywords

customer service (57) tennis shoes (45)
Thumbnail of user geraldl47
Hawaii
1 review
0 helpful votes
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December 14th, 2017

TE site was easy to navigate. Ordering was easy and efficient. Just wish there was more variety of mechandise.

Thumbnail of user fadis7
Lebanon
1 review
0 helpful votes
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December 17th, 2017

The website is easy and simple to choose to select and to pay in addition to the continuous traceability until and after the delivery of the goods.

Thumbnail of user tahiria
Morocco
1 review
0 helpful votes
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September 4th, 2017

Good experience. Delivry on time. Follow up by email until receiving the order. But need more choice for kids

Thumbnail of user winnied6
Tennessee
1 review
0 helpful votes
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August 17th, 2017

The skorts was exactly what I wanted. Great quality and a fantastic price.
Fast shipping, will be purchasing more from Tennis Express.

Thumbnail of user paulp179
New Jersey
1 review
0 helpful votes
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August 14th, 2017

The demo racquet came in promptly as promised. Game enough time to hit with it. Thank you, Tennisexpress!

Thumbnail of user henryp43
Henry p.
North Carolina
1 review
1 helpful vote
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November 4th, 2017

I want the xdr Nike warranty sheet for lunar ballistics because most other sporting goods stores participate in it!

Thumbnail of user suhasp1
Texas
1 review
0 helpful votes
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December 23rd, 2017

Its nice to have fast delivery yall doing great, if you could add some freebies that would be lovely

Thumbnail of user susanb331
Tennessee
1 review
0 helpful votes
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November 20th, 2017

Cant wait till my daughter sees it. She just made the Varsity Tennis team. -Thank u for making this an affodable gift!

Thumbnail of user peggyk23
North Carolina
1 review
0 helpful votes
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September 13th, 2017

I ordered Nike capris and Bolle leggings love both as they have ball pockets. They ran true to size as well.

Thumbnail of user erniew8
North Carolina
1 review
0 helpful votes
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September 27th, 2017

I purchased a 12 pack of Wilson perforated overgrip and was very satisfied with the product and the service from Tennis Express.

Thumbnail of user elainec62
Minnesota
1 review
1 helpful vote
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August 19th, 2017

I have been buying shoes from Tennis Express for 9 years and have always been happy with them; and I the shoes are great.

Thumbnail of user karenc261
Florida
1 review
0 helpful votes
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November 1st, 2017

Good quality for the price
Great sale with plenty to choose from
Fast delivery
Will purchase again at this site

Thumbnail of user christiana69
Chile
1 review
0 helpful votes
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December 20th, 2017

I am very happy with my new raquet, thanks TennisExpress your offers are very interesting and very good.

Thumbnail of user ayeshac
Maryland
1 review
0 helpful votes
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January 2nd, 2018

I love the tennis skort/capri combo already. I haven't had time to watch the Bollettieri videos yet.

Thumbnail of user judem22
Texas
1 review
0 helpful votes
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September 16th, 2017

TechnifiberX-one Biphase, Got it on sale. Came quick with free shipping.
Nice to have an account, makes ordering easier.
Keep up the good work

Thumbnail of user susand220
Texas
1 review
0 helpful votes
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November 20th, 2017

Everyrhing was perfect. Arrived timely. Love the head si6 racket. Will keep ordering from your company

Thumbnail of user kp111
South Carolina
1 review
0 helpful votes
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August 29th, 2017

ORDERING WAS EASY, GOT MY BAG WHEN THEY SAID I WOULD AND I REALLY LIKE IT. WILL BUY AGAIN IN THE FUTURE

Thumbnail of user dalen36
California
1 review
1 helpful vote
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January 6th, 2018

QUICKLY SHIPPED FOR FREE AND ARRIVED WITHIN 3 DAYS. I HAVE PURCHASED SEVERAL RACKETS AND SHOES FROM TE, ALL WITH EXCELLENT RESULTS.

Thumbnail of user kaitt
Ohio
1 review
0 helpful votes
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January 6th, 2018

The quality of the product are great, however shipping took MUCH longer than expected, supposed 1-3 day shipping somehow turned into 8.

Thumbnail of user suzannem80
Virginia
1 review
0 helpful votes
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January 3rd, 2018

Requested 2 day shipping. Should have arrived 12/22/17.
Did not arrive until 12/26/17.
AFTER CHRISTMAS

Thumbnail of user julieg157
Texas
1 review
0 helpful votes
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December 16th, 2017

I ordered Nike shorts in Medium but when I pick them up and brought them home they were XL instead, which meant a trip back to the store...

Thumbnail of user maes27
Texas
1 review
0 helpful votes
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January 8th, 2018

I ordered on Wednesday and I thought it wouldnt come in until like two weeks later, but it came in the next day I was so impressed

Thumbnail of user willu7
Utah
1 review
0 helpful votes
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October 16th, 2017

EASY TO USE THE WEBSITE AND FIND WHAT I WANTED. VERY QUICK DELIVERY. A GOOD EXPERIENCE. I WILL DEFINITELY SHOP AT TENNIS EXPRESS IN THE FUTURE.

Thumbnail of user haojiw
Washington
1 review
0 helpful votes
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October 27th, 2017

This is good tennis bagred and white is my favorite colorthe towels are also perfectmy friends thought the avengers and spiderman logo are awesome

Thumbnail of user evap28
California
1 review
0 helpful votes
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September 10th, 2017

Thanks a lot every will be best to have for tennis starting right now! I will got to tennis in NVTA this is a tennis court in Napa, California.

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About the business

Welcome to Tennis Express! Our team of specialists is here to help you get the most out of your game. Tennis Express is a full-service tennis specialty retailer based in Houston, Texas. For over a decade, we've welcomed customers from all over the w...

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