• Tennis Express

Tennis Express

Is this your business?
Write a Review

Overview

Tennis Express has a rating of 2.6 stars from 642 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Tennis Express most frequently mention credit card problems. Tennis Express ranks 1st among Tennis sites.

  • Service
    34
  • Value
    28
  • Shipping
    32
  • Returns
    15
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
7
15
See all photos
How would you rate Tennis Express?
Top Positive Review

“Best selection and service for Tennis supplies and clothing bar none”

Chris B.
1/8/18

Website is easy to use, fast shipping, great service if and when you need it, flexible return policy and the best selection of tennis related products all in one well laid out format. I have used TE for the past 5 years 3-4 times per year and have always had a great experience.

Top Critical Review

“Poor Customer Service”

Steve M.
9/17/24

Extremely poor service. Bought two sets of strings. They sent the wrong ones. I called them twice and no response. I emailed them and finally a response. They claimed I ordered the wrong strings and that I am stuck with them. I stated I would dispute the charges. They then stated that would replace the strings with the correct ones and I would not have to pay for shipping. They emailed a shipping label. I packed the strings, went to a FedEx drop off site and the strings were mailed to them. They received the strings and I wanted 5 days with no response. I emailed them again and they stated I could ask for a refund. I asked for a refund. They then charged me 50 % of my order. When I asked why they they stated shipping costs. I ended up disputing the charges with my credit card company. Tennis Express should be avoid at all costs. Order from Tennis Warehouse or Amazon as you will receive Much better service, honesty, and customer service!

Reviews (642)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (57) tennis shoes (45)
Thumbnail of user liviui
California
1 review
0 helpful votes
  • Send Message
January 8th, 2018

On the phone they quoted $18 for the demo, but there was an additional charge of more than one dollar. I found that odd. The item took more than 3 days to get here.

Thumbnail of user carries67
Ohio
1 review
0 helpful votes
  • Send Message
August 28th, 2017

Arrived as ordered with help of Tennisexpress expert by phone. I always call Tennis Express! Everything to the minute can be found with them and received promptly.

Thumbnail of user stevem376
Massachusetts
1 review
0 helpful votes
  • Send Message
November 8th, 2017

Ordered a pair of K-Swiss Hypercourt Express to replace my worn out Big Shot 2.5. Price was awesome. I received the shoes as promised. They fit and performed as expected.

Thumbnail of user jimm1521
Missouri
1 review
0 helpful votes
  • Send Message
October 5th, 2017

Love these shoes which I use for high performance pickleball games. Great traction even on dusty indoor basketball gymnasium. Very fast delivery compared to other websites delivery timeframes

Thumbnail of user hala46
Tennessee
1 review
0 helpful votes
  • Send Message
December 26th, 2017

The gift card I purchased arrived by UPS right on schedule. This made a big hit with my grandson on Christmas Day, as he is an avid tennis player and a regular customer of Tenniesxpress.com.

Thumbnail of user erwins21
Georgia
1 review
0 helpful votes
  • Send Message
August 26th, 2017

Couldn't ask for a more straightforward effort for some new tennis shoes. Looked on line for what I wanted, picked them and then pushed the magical button. Presto they were here.

Thumbnail of user jeffc150
Georgia
1 review
0 helpful votes
  • Send Message
September 7th, 2017

Received both pair within a week (a couple of days delayed most probably due to flood). Exactly what I ordered and identical to website description. Thank You!

Jeff Culberson

Thumbnail of user mariaf108
Louisiana
2 reviews
0 helpful votes
  • Send Message
December 21st, 2017

I received my item only a couple of days after ordering it and it looks exactly like the picture! Great quality and service. I would definitely shop here again!

Thumbnail of user bryceh16
Kansas
1 review
0 helpful votes
  • Send Message
August 21st, 2017

I ordered a Babolat Pure Stoke 16x19. I had it prestrung and ordered a babolat logo for the strings. When the package arrived I was dissapointed to find that the logo which I had payed an extra 2 dollars for was not on the racket. I know it is small but I would expect more from this company. Overall I am pleased with how fast the package arrived.

Thumbnail of user peterg178
New Jersey
1 review
0 helpful votes
  • Send Message
August 27th, 2017

The rackets were as ordered and came quickly. However, the tension that they were strung at was not labeled. I would like to order my racket with the same tension, but I don't know what it is.

Thumbnail of user sherylr15
North Carolina
1 review
0 helpful votes
  • Send Message
September 29th, 2017

We ordered tennis balls and the delivery is prompt. We have not use it yet so I cannot say anything about the product yet. Hopefully our guests will be satisfied with this product

Thumbnail of user roberth407
Kentucky
2 reviews
0 helpful votes
  • Send Message
September 13th, 2017

I had placed an item in my shopping cart and did not remove it before logging out.

I was solicited by the business to buy the item on at least two later occasions.

When I acquiesced and purchased the item, I did not receive it promptl7.

Apx. A week later I was informed the item was out of stock. It was an item that was eligible for a sale price and I would not be able to get the benefit of that bargain again. I am dissappointed that the business did not fulfill its obligation and the fact that I was solicited on two occassions to return and buy the item (shoes) makes it all the more insulting. Very dissappointed.

Thumbnail of user yuanh2
TW
1 review
0 helpful votes
  • Send Message
October 25th, 2017

Maybe at the beginning, don't ask me to use pay pal and just accept the international credit card that I have been using, it will be great! Tenniswarehouse always no issue for that, because for very stupid reason Nike don't allow you guys(including tenniswarehouse and your kind of firms)to sent goods to Asia, which there are lots of folks like me want to buy the goods rather than re-sell them. The market is there. Indeed. Also lots of folks really like tennis, rather than just wanna earn $. So we will use our international credit card to buy stuffs, and ask our friends and relatives who live in states to re-send yo us, as gifts. Nike don't even allow we to receive gifts? Ha, I really wanna to know why Nike ignore that much in Asia market for tennis. It's not you guys problem I know, but you do have way to contact Nike and tell me what they are thinking. That's what you can do. You know there is no one shop in China Taiwan or Korea or hongkong to buy even just one Rafa shirt as what I bought this time? You don't feel it's kind of strange?

Thumbnail of user teresag58
New York
1 review
0 helpful votes
  • Send Message
October 8th, 2017

Always great items and got here faster than I thought! Surprised me and I loved it!
Will continue to shop tennis express
Express is right on in delivery!

Thumbnail of user krisa39
Wisconsin
2 reviews
0 helpful votes
  • Send Message
January 8th, 2018

My skirts were shipped out in a timely fashion... great fit, as advertised! This is a great option when you don't have access to a tennis specialty store.

Thumbnail of user carriea34
Missouri
1 review
0 helpful votes
  • Send Message
August 25th, 2017

Love tennis express and will continue to buy my shoes from them! They offer a good variety of shoes and I have always been satisfied with my purchases!

Service
Value
Shipping
Returns
Quality
Thumbnail of user markr272
Minnesota
1 review
0 helpful votes
  • Send Message
August 12th, 2017

Ordered 6 items, two were delivered a week late and 4 items never received. Tennis Express said there was not enough inventory to deliver the items even though the web site said they were in stock.

Thumbnail of user mb241
New York
2 reviews
0 helpful votes
  • Send Message
August 25th, 2017

This is just what we ordered. Thank you. We tried a couple other web sites but this one had exactly what we wanted. Pretty straight forward. I would use these guys again.

Thumbnail of user robh82
Arkansas
1 review
0 helpful votes
  • Send Message
September 30th, 2017

I have been looking for this type of compartmentalized bag for some time. This one is perfect size and lots of compartments to store my stuff. Very happy with my purchase. Rob

Thumbnail of user nr44
New Mexico
1 review
0 helpful votes
  • Send Message
October 2nd, 2017

Not happy with the demos. Delivery was great, but the demo strings were so dead I had trouble hitting with them and getting a good feel of the racquet. Waste of money

Thumbnail of user jenniferk147
California
1 review
0 helpful votes
  • Send Message
September 18th, 2017

I'm very happy with my order. They were one of the only places that had the shoes I was looking for in my size and preferred color. I only wish they had free two day shipping like tennis warehouse.

Thumbnail of user markd271
South Carolina
1 review
0 helpful votes
  • Send Message
February 13th, 2018

TE is my go-to for all my tennis needs. The only thing you cant get there is a better game. But youll look good in TE apparel and equipment as you hack it around the court at your local club.

Thumbnail of user timl106
Texas
1 review
0 helpful votes
  • Send Message
September 6th, 2017

I received my demos (in Houston) the day the rain started that continued for a week and led to the catastrophic Houston flooding. Needless to say, I could not possibly actually demo the racquests in the week allotted (could not even return them on time as UPS/USPS were shut down). So I wrote customer service to request an extension, but to this day (a week later) I have not gotten a reply. I hope that they do not charge me for the extra week that I needed to keep the racquets in order to get a hit on them. I may still order a new racquet from them (one that I demo'ed), but I hope the service is better (UPS and USPS are now running, so there's no excuse there).

Thumbnail of user jeffm189
Texas
1 review
0 helpful votes
  • Send Message
August 22nd, 2017

There was no return postage so I had to pay the return postage myself! I would hope that you will take that into consideration and give me a $10.81 credit back when the shirts arrive.

Thumbnail of user arlaa
Arizona
1 review
0 helpful votes
  • Send Message
October 17th, 2017

The racket is great and came quickly BUT, it was strung with the wrong string with a ink stenciled logo (which I didnt want plus another set of string). Lucikly the tension and grip size was correct. The paperwork, in the box, was highlighted with the correct info AND they even called me to check on the string. I reported the error and they said it wasnt worth sending it back to be restrung. I was told Id get 15% off my next order and theyd credit my account for the string. BUT... I got only 10% off my next order, because it wasnt noted anywhere, and I still havent seen any credit back on my account. Not sure if Ill do more business with them, but maybe...

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Welcome to Tennis Express! Our team of specialists is here to help you get the most out of your game. Tennis Express is a full-service tennis specialty retailer based in Houston, Texas. For over a decade, we've welcomed customers from all over the w...

How do I know I can trust these reviews about Tennis Express?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Tennis Express?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business