• Tennis Express

Tennis Express

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Overview

Tennis Express has a rating of 2.6 stars from 642 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Tennis Express most frequently mention credit card problems. Tennis Express ranks 1st among Tennis sites.

  • Service
    34
  • Value
    28
  • Shipping
    32
  • Returns
    15
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
7
15
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How would you rate Tennis Express?
Top Positive Review

“Best selection and service for Tennis supplies and clothing bar none”

Chris B.
1/8/18

Website is easy to use, fast shipping, great service if and when you need it, flexible return policy and the best selection of tennis related products all in one well laid out format. I have used TE for the past 5 years 3-4 times per year and have always had a great experience.

Top Critical Review

“Poor Customer Service”

Steve M.
9/17/24

Extremely poor service. Bought two sets of strings. They sent the wrong ones. I called them twice and no response. I emailed them and finally a response. They claimed I ordered the wrong strings and that I am stuck with them. I stated I would dispute the charges. They then stated that would replace the strings with the correct ones and I would not have to pay for shipping. They emailed a shipping label. I packed the strings, went to a FedEx drop off site and the strings were mailed to them. They received the strings and I wanted 5 days with no response. I emailed them again and they stated I could ask for a refund. I asked for a refund. They then charged me 50 % of my order. When I asked why they they stated shipping costs. I ended up disputing the charges with my credit card company. Tennis Express should be avoid at all costs. Order from Tennis Warehouse or Amazon as you will receive Much better service, honesty, and customer service!

Reviews (642)

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Reviews that mention popular keywords

customer service (57) tennis shoes (45)
Thumbnail of user georgener1
Illinois
2 reviews
0 helpful votes
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November 24th, 2017

The order was perfect, as usual! My Sofibella dress was true to size, so it fit perfectly. Keep up the good work. I especially enjoy all the markdowns.

Thumbnail of user roneng
Israel
1 review
0 helpful votes
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August 18th, 2017

I ordered 10 items and one of them was worng. I shipped the item back and get money back. Tennis express tired to help me ship the correct item but there was no time

Thumbnail of user lindah306
Ohio
1 review
0 helpful votes
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August 13th, 2017

Received part of my order, a royal blue UA hoodie for my grandson. Color and size perfect. He loves it! Can't wait for the rest of my order to arrive!

Thumbnail of user garyw120
Colorado
1 review
1 helpful vote
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November 16th, 2017

I understand that one of the items in my order was back-ordered, AFTER I sent an unanswered email to customer service, THEN called the customer service number and asked why it wasn't listed on the packing slip. The fellow I talked to was very nice and acknowledged the email, but the email was not answered, so I had to do the legwork to find out why.

Thumbnail of user ramonc23
Florida
1 review
1 helpful vote
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August 9th, 2017

Incredible service.
I recommend Tenniesxpress A++
Great racquets and excellent service
All model and different dimension in the most modern technology racquets

Thumbnail of user jacobk41
Illinois
1 review
0 helpful votes
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December 14th, 2017

I love tennis express but when your order something it would be awesome if there was like something with it like a pen or a keychain and something small like that.

Thumbnail of user yvonnem61
Alabama
2 reviews
0 helpful votes
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December 11th, 2017

Easy to place my order. This was my 2nd time to order from them and I knew the shipping would be fast. Even during the busiest time of the year the order was shipped quickly. Very satisfied.

Thumbnail of user fredd563
Canada
1 review
0 helpful votes
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August 14th, 2017

I place my order in Canada, and pick them up in US (I travel to U S) many times a year.
The delivery was on time and the products were as was advertised.

Thumbnail of user sams476
Illinois
1 review
0 helpful votes
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October 3rd, 2017

Thank you for the racquet I enjoyed it! The racquet had good power and spin. The only difficulty I had it was a litttle heavier and stiffer than my other racquets I have.

Thumbnail of user leonardr234
Georgia
1 review
0 helpful votes
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November 14th, 2022
Verified purchase

Very fun tennis shoes! I wear 8.5 in most of my tennis shoes with the exception of the Babolat Jet which is very narrow and requires a half-size increase. For the SoleMatch Control, I was concerned at first about the fit after reading some of the reviews. I ordered an 8.5 and the length fits fine (just a slight space in the toe box – my longest toe is the second one next to the big toe). It has a snug fit because of the rubber reinforcement on the toe box, so if you have an extra wide foot you might need to go a size up. I have a bunion on one foot that is always problematic for tennis shoes and at first, the shoe felt too tight with regular tennis socks. I used my thinnest socks on the first time out and the width worked fine after an hour on the court. Then I put a tennis ball in the toe box of each shoe during storage and it did the trick to loosen the area and now thick tennis socks work fine.

So the shoe takes a little break-in period. On the court, it provides great support, especially on pivots, quick stops/starts, and turns probably because of the rubber on the toe box. I'm partial to tennis shoes that feel close to the court, and these are good for fast or quick movers. The bottom line, is they are neat-looking shoes that perform well on the court but require some break-in. Would be nice if Addidas made the shoe in different widths.

Products used:
Shoes

Service
Value
Shipping
Quality
Thumbnail of user williama138
Texas
1 review
0 helpful votes
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November 27th, 2017

Im glad this company is located in Texas. I love the selections and I know that I will receive my items in a timely manner. I Justwished they opened a store here in the DFW area.

Thumbnail of user vant28
Texas
1 review
0 helpful votes
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September 1st, 2017

I received my tennis racquet on time. But when take out the cardboard wrapup one string pop out. Bring the racquet back to Tennis Express store & had to pay for restring my racquet!

Thumbnail of user hanaes
New Jersey
1 review
0 helpful votes
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August 25th, 2017

The system itself was good, but I couldn't get the racket on the first scheduled day.
I liked how the receiving and the returning procecces were really clear.

Thumbnail of user melesak
Utah
1 review
0 helpful votes
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August 28th, 2017

Great! Thank you very much! I will be sure to order from T. E again very soon! The orders are prompt and well handled

Thumbnail of user clancyk1
Maryland
2 reviews
0 helpful votes
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August 13th, 2017

Great looking style that doesn't look big on your foot. Narrow in the toe, but comfortable. One match and shoes were broken in. I'd get these again.

Thumbnail of user danb229
New Mexico
2 reviews
0 helpful votes
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January 8th, 2018

Easy order process and had more in stock than other sites this time... They had an older racquet I wanted at a great sale price.

Thumbnail of user guillermoc17
Colorado
1 review
0 helpful votes
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December 3rd, 2017

Easy to order and not bad in the shipping time! I will definitely be ordering another pair of shoes and some tennis gear soon!

Thumbnail of user terryg74
Nebraska
2 reviews
0 helpful votes
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February 3rd, 2018

Placed order and before you know it, its at your door! Really like the shoes I ordered and will be ordering with Tennis Express again!

Thumbnail of user robertk252
Connecticut
1 review
0 helpful votes
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August 17th, 2017

Racket I wanted was $50 less than other stores/ sites. Stringing was very reasonable. Everything came within a few days with free shipping.

Thumbnail of user thomasp102
Georgia
1 review
0 helpful votes
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August 13th, 2017

My shoes arrived ontime, but, when it came to returning them they charged me 6.00 even though they promised free delivery and returns.

Thumbnail of user tayad
Delaware
2 reviews
1 helpful vote
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September 6th, 2017

Very easy online ordering. Quick delivery. I would definitely recommend this site. Prices were competitive with what I found on other sites.

Thumbnail of user lindsayc57
North Carolina
2 reviews
0 helpful votes
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January 8th, 2018

The shoes I bought are great, fit true to size, and we're delivered promptly. I will use tennis Express again for sure.

Thumbnail of user chrish371
Florida
1 review
0 helpful votes
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December 1st, 2017

Tennis Express gave me a great price, shipped the same day, and my order arrived quickly. I will order from them again.

Thumbnail of user janicel481
South Carolina
1 review
0 helpful votes
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December 16th, 2021

I had a excellent experience on the phone with Rubin, today, 12/16,2021. Thank you Rubin for your great customer support! Jan

Products used:
clothing

Service
Shipping
Thumbnail of user michaeln135
Florida
1 review
0 helpful votes
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August 15th, 2017

The entire process was easy, seamless, and quick!
The shoes were exactly as advertised!
We are true Tennis Express loyal fans!

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About the business

Welcome to Tennis Express! Our team of specialists is here to help you get the most out of your game. Tennis Express is a full-service tennis specialty retailer based in Houston, Texas. For over a decade, we've welcomed customers from all over the w...

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