• Tennis Express

Tennis Express

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Overview

Tennis Express has a rating of 2.6 stars from 642 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Tennis Express most frequently mention credit card problems. Tennis Express ranks 1st among Tennis sites.

  • Service
    34
  • Value
    28
  • Shipping
    32
  • Returns
    15
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
7
15
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How would you rate Tennis Express?
Top Positive Review

“Best selection and service for Tennis supplies and clothing bar none”

Chris B.
1/8/18

Website is easy to use, fast shipping, great service if and when you need it, flexible return policy and the best selection of tennis related products all in one well laid out format. I have used TE for the past 5 years 3-4 times per year and have always had a great experience.

Top Critical Review

“Poor Customer Service”

Steve M.
9/17/24

Extremely poor service. Bought two sets of strings. They sent the wrong ones. I called them twice and no response. I emailed them and finally a response. They claimed I ordered the wrong strings and that I am stuck with them. I stated I would dispute the charges. They then stated that would replace the strings with the correct ones and I would not have to pay for shipping. They emailed a shipping label. I packed the strings, went to a FedEx drop off site and the strings were mailed to them. They received the strings and I wanted 5 days with no response. I emailed them again and they stated I could ask for a refund. I asked for a refund. They then charged me 50 % of my order. When I asked why they they stated shipping costs. I ended up disputing the charges with my credit card company. Tennis Express should be avoid at all costs. Order from Tennis Warehouse or Amazon as you will receive Much better service, honesty, and customer service!

Reviews (642)

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customer service (57) tennis shoes (45)
Thumbnail of user thomaso36
California
1 review
0 helpful votes
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November 1st, 2017

Thanks - shoes are great! Tried them in my first match and they had a great fit. Delivery work without any problems.

Thumbnail of user stever172
Illinois
1 review
0 helpful votes
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November 8th, 2017

Package in great shape. Will definitely order again from tennis express. Like the no cost delivery Received in only two days.

Thumbnail of user bartm30
New Jersey
1 review
0 helpful votes
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October 8th, 2017

Received as per order placed and in a timely manner to my door step.
Thank you and will deal with again.

Thumbnail of user wms13
Florida
1 review
0 helpful votes
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December 11th, 2017

Order very slow in shipping. Took seven days to get here. Not expected service. Sat in Houston area a long time

Thumbnail of user mikem595
Pakistan
2 reviews
0 helpful votes
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December 11th, 2017

Products have been cool...
Delivery was on time.
All in all, liked it.
Looking forward to work with them again soon

Thumbnail of user ronh117
Oregon
1 review
0 helpful votes
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August 25th, 2017

Got just what I wanted. Love my new ASICS shoes and socks. Great service and delivery fast. Thank you! R~

Thumbnail of user juliel128
California
1 review
0 helpful votes
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August 16th, 2017

I recently purchased a Rosin bag to take with me to Hawaii this summer. It worked perfectly in the humidity.

Thumbnail of user denises145
Florida
1 review
0 helpful votes
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October 5th, 2017

Shopping process/delivery were very easy/quick. Price was great. Shoes fit as expected. Seems like a good deal for these shoes.

Thumbnail of user sungkwand
KR
1 review
0 helpful votes
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October 2nd, 2017

Quick delivery
Good price
Good quality
I'll be back to buy again...
Better than the other tennis product commercial site.

Thumbnail of user lindac301
New York
1 review
0 helpful votes
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September 25th, 2017

Very good company. Reliable. I have bought from them in the past and would deal with them again. Highly recommended.

Thumbnail of user kannans
Virginia
1 review
0 helpful votes
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December 12th, 2017

Very pleased with the way the order was handled and delivered. I would recommend Tennis Express to others as well

Thumbnail of user tellyb
Illinois
1 review
0 helpful votes
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December 5th, 2017

They have the best stuff most selection. Im very happy been a customer multiple times and will for the future.

Thumbnail of user chandlern1
Massachusetts
1 review
0 helpful votes
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November 16th, 2017

Great experience... nice products. I love on sale Merchandise. And tennis express seems to be the right place to go.

Thumbnail of user sued63
Oregon
1 review
0 helpful votes
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August 16th, 2017

Arrived earlier than expected by at least one day. Great shirt and cap. Great range of products to choose from

Thumbnail of user sonyar10
California
1 review
0 helpful votes
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August 15th, 2017

I found a tennis skirt and a matching top, each for about 70% off the retail. I'd definitely buy more.

Thumbnail of user robertar20
Florida
2 reviews
0 helpful votes
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September 3rd, 2017

Received my 4 demos quickly and got an extension when I selected one of them for purchase so that I could keep using it until my order arrived.

Thumbnail of user audreyf18
California
1 review
0 helpful votes
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August 25th, 2017

I really enjoy Tennis Express. The prices are fair, and they carry a lot of really good apparel. I just wish medium sizes didn't run out so fast.

Thumbnail of user truongt3
Viet Nam
1 review
0 helpful votes
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November 26th, 2017

Punctual delivery, and professionalism
I am a person in Vietnam, I appreciate your style, I will come back to buy with your company, hope to receive more interest, as well as many items discount,

Thumbnail of user milosp1
Virginia
1 review
0 helpful votes
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October 2nd, 2017

Was lucky to get these shorts. Placed an order for another pair earlier only for them to call me later and say they were out of stock

Thumbnail of user helenh94
California
1 review
0 helpful votes
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September 6th, 2017

I've had prior orders that were delivered within 7 business days, but, this time it took over 14 days.

Thumbnail of user paulk213
Kansas
1 review
0 helpful votes
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November 9th, 2017

My shoes were delivered very quickly, in perfect shape ready to play! Website was very user friendly as well.

Thumbnail of user sahanap1
North Carolina
1 review
0 helpful votes
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November 11th, 2017

We got our demo rackets as expected. They were packaged well. We look forward to trying them.
Thank you

Thumbnail of user wenyingc
Saudi Arabia
1 review
0 helpful votes
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November 8th, 2017

I have been using it for 6 years for ordering my tennis gears. Always shipped quickly with no errors

Thumbnail of user renzob7
Canada
1 review
0 helpful votes
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October 23rd, 2017

Made my first order and found it smooth and effortless. Website easy to work with. Good selection of products.

Thumbnail of user kounwooh
Washington
2 reviews
0 helpful votes
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October 21st, 2017

I am happy to have a business with "Tennis Express".
Great products and fast delivery than what I expect.

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About the business

Welcome to Tennis Express! Our team of specialists is here to help you get the most out of your game. Tennis Express is a full-service tennis specialty retailer based in Houston, Texas. For over a decade, we've welcomed customers from all over the w...

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