Tennis Express

I received your shipment in a timely fashion. I do need to exchange my shoes. I ordered size 11 on the advice of your rep. The shoes are a bit big, may I exchange them for size 10 1/2?

Thank you, Jim

The service was great, however, I am finding that the shoes made over seas these days are not the correct size that I have been wearing for the last 30 years.

I had to return these for a larger size, and I just hope that these fit like they are supposed to?

I've been trying to find a white warm-up to go with various sets of tennis whites. This Babolat fits the bill! It's more fitted, but not compression-like. It's also warm enough to play outside when the temperature is in the 40s.

I wasn't aware that the racket I bought came with a cover since the product detail page wasn't very useful. Ended up ordering an unnecessary cover. Otherwise product was as advertised and arrived in good shape.

First time to buy from Tennis Express. I was very pleased at the quick shipment. I was afraid the Asics tennis shoes would not fit, but I love both styles. I didn't like the Core Head backpack as well but it will work for now. I will continue to buy from Tennis Express!

Hi,

I paid for extra for the express shipping and received the items 4 days later. I emailed customer service to get a refund on the shipping cost and I never heard from anyone. Will never purchase from them again.
Thanks

I purchased tennis string reels and when I got them they didn't package very well and the plastic on the reels were smashed. As a tennis stringer, it's an absolute nightmare to get the string out of the reel when the plastic on reel is cracked. And when buying it brand new I had to send it back.

I ordered two pairs of shoes in size 10 and got one pair in 10 and one pair in size 12. Not happy. I do not want to pay for the return shipping when tennis express messed up my order. I paid extra to have them shipped quickly and they came late.

I normally buy from Tennis Warehouse and Midwest Sports both offer very good prices and sometimes better prices than Tennis Express. Tennis Warehouse also offer two day shipping for free for orders $75 or more. Tennis Express can only offer free ground shipping and this is where I ran into problems. I placed the order on Monday and from Texas to East Coast, ground shipping should take no more 5 days. After so many delays, I got the tracking that it will be delivered on Monday one week later. It says the item is on the truck out for delivery. I waited for the whole day for this package and when I called UPS, they said sorry we have rescheduled for tomorrow! I called Tennis Express to intercept and return the package cause I was so angry with this poor service and Tennis Express refused to do that, saying you can receive and go to our website fill out a form and send it back for refund! I will never buy from Tennis Express again!

Website difficult to manage. An item was out of stock but couldn't tell until a day after ordering. So you think you've ordered an item when you really haven't. Doesn't allow you to order something else without having to create another order.

I didn't have a trouble finding the items I needed and they even provided a team code for our tennis team so that we could order our team uniforms online and didn't have to come into the store. This was so helpful and convenient.

Arrived on time with no major issue. I had requested a gift card/note but instead the person receiving the gift saw my invoice enclosed. I'm not happy about that! Why mail an invoice when I was emailed the invoice when I bought it and why was the gift note absent?

Generally speaking I like Tennis Express except when they cancel part of the order and dont advise me. I have been waiting and looking for the rest of the order. I decided to look up the order and I see they randomly cancelled something I ordered without telling me.

Overall good price and quality. Top I got was the wrong color, imagine they ran out of the peachy orange color and substituted a neutral white/grey one instead. Turned out I liked that, but was surprised I wasn't notified. All else was fine and timely, and good to have someone answer the phone and discuss your concern(s).

I orderded my son a Size 10 Nike tennis shoes -
He likes them. Yay and finally wore them to tennis practice.
For the price, wanted to see if they work as good as his over $100 Nike's from last year.
So far so good... he likes the color and support.

There was a confusion of the shipping address while I placed the order online and paid through Amazon Pay, but they helped me fix the shipping address right away. I received the shipment ahead of the schedule.

After checking multiple online and big-box stores for a tennis racket for my grandson, I learned few rackets are sized appropriately for an eleven year old. I was pleased to find one at Tennisexpress. I ordered at the last minute, a little skeptical it would actually arrive on time and in time for his birthday. It was delivered exactly on time and was exactly as it appeared online. He hasn't used it yet, but so far, so good!

I have ordered the new balance sneakers in the past and they were great. This time I ordered a different color and apparently they are a little different size, so I am going to return these and reorder the same one I have ordered in the past.

I received my court shoes 2 days after I ordered. Although they didn't have my exact size, they sent an email telling me that, I asked for a half size smaller, which they did have, and I received the shoes the next day.

I received my new head tennis racket the day and I played with it last night and it was. The racket had me playing much better than I have in a long time. I was hitting my server better than ever and my forehand was awesome.

The headline on the website said free shipping and free returns on apparel. They charged me shipping to return items. One of the tags was also marked $10 less than they sold the item to me for. Sketch!

It was easy to choose the item, even though among a thousand things. I could put filters and directly go on what I wanted. I was happy to see that what I chose was on sale, even at a better price that I expected!

10 minutes after I made an error on the number of items, I could not make a correction or stop the shipment of 3 white Nike shiorts! So, I received 3 shirts and now I have to return the extra ones. Shame on you!