• Tennis Express

Tennis Express

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Overview

Tennis Express has a rating of 2.6 stars from 642 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Tennis Express most frequently mention credit card problems. Tennis Express ranks 1st among Tennis sites.

  • Service
    34
  • Value
    28
  • Shipping
    32
  • Returns
    15
Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
7
15
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How would you rate Tennis Express?
Top Positive Review

“Best selection and service for Tennis supplies and clothing bar none”

Chris B.
1/8/18

Website is easy to use, fast shipping, great service if and when you need it, flexible return policy and the best selection of tennis related products all in one well laid out format. I have used TE for the past 5 years 3-4 times per year and have always had a great experience.

Top Critical Review

“Poor Customer Service”

Steve M.
9/17/24

Extremely poor service. Bought two sets of strings. They sent the wrong ones. I called them twice and no response. I emailed them and finally a response. They claimed I ordered the wrong strings and that I am stuck with them. I stated I would dispute the charges. They then stated that would replace the strings with the correct ones and I would not have to pay for shipping. They emailed a shipping label. I packed the strings, went to a FedEx drop off site and the strings were mailed to them. They received the strings and I wanted 5 days with no response. I emailed them again and they stated I could ask for a refund. I asked for a refund. They then charged me 50 % of my order. When I asked why they they stated shipping costs. I ended up disputing the charges with my credit card company. Tennis Express should be avoid at all costs. Order from Tennis Warehouse or Amazon as you will receive Much better service, honesty, and customer service!

Reviews (642)

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Reviews that mention popular keywords

customer service (57) tennis shoes (45)
Thumbnail of user timl122
Illinois
1 review
0 helpful votes
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January 9th, 2018

Site was easy to navigate, items shipped and received quickly. Products arrived as described. Prices were very competitive in relation to other sites.

Thumbnail of user connieg56
California
1 review
1 helpful vote
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December 26th, 2017

Wonderful! You can recommend Tennis Express! I ordered sometime in December thinking it might be too late but I got my order earlier and on time for Christmas! Thank you!

Thumbnail of user reginah28
Texas
1 review
0 helpful votes
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December 24th, 2017

Ordered and received in 2 days, probably because we live in south Texas but still, very pleased! The selection here is by far the best out there for tennis gear.

Thumbnail of user andrear111
Iowa
1 review
0 helpful votes
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December 29th, 2017

Ordering was a little confusing at first. Wish the had a section of recommended racquets based on skill set and needs. Otherwise fast and accurate. I will use them again!

Thumbnail of user leet54
Georgia
1 review
0 helpful votes
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August 18th, 2017

My purchase was easy and they were one of the few with ample stock on hand for the Nike Vapor Fly Knit. I cancelled a back order that I had with another online shopping vendor. Thanks!

Thumbnail of user matthewp905
Illinois
1 review
0 helpful votes
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March 20th, 2022

On March 20 I gave Tennis Express a 1-Star Review for "Deceptive Advertising". To their credit,
Enrique Herrera contacted me, apologized, and corrected the problem. That's the type of response that deserves recognition, and for that I'm giving Tennis Express a 5-Star review! Thanks for the follow-up, Enrique.

Thumbnail of user krisa38
Illinois
2 reviews
0 helpful votes
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September 18th, 2017

Website offers a wide variety of merch. Prices very reasonable and shipping is super fast. I was looking for wrist bands and was amazed at the large selection.

Thumbnail of user guidog6
Florida
1 review
0 helpful votes
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January 30th, 2018

Still waiting for your feedback after returning one of the pairs of tennis shoes I bought from you.
I do not see great willingness on your side when it comes to dealing with returns.

Thumbnail of user davidf271
California
2 reviews
0 helpful votes
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August 15th, 2017

Really impressed with this site. Wide range of top-name products with really competitive prices. The shipping was super-quick too, so I'd say Tennis Express is all good!

Thumbnail of user mariselad
California
1 review
0 helpful votes
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August 15th, 2017

Everything as expected. Maybe in apparel I would suggest more images of women wearing the clothes so we can have a more accurate info of what we are buying and how it fits

Thumbnail of user kathyp94
Pennsylvania
1 review
0 helpful votes
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November 18th, 2017

Simple, quick and easy with great prices! Ill definitely be back to your site and I will recommend it to others. Thanks for a wonderful shopping experience!

Thumbnail of user paulap128
GB
2 reviews
4 helpful votes
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November 9th, 2018

There is a lot to choose from in here - various equipment from different brands and even special editions from athletes. Prices seem steep, but the quality seemed good after a couple of tries.

Thumbnail of user kevinc253
New Jersey
2 reviews
0 helpful votes
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February 13th, 2018

The site had exactly what I wanted, in the right colors and sizes. That was not the case when looking into a purchase from another provider. Great experience, and happy with my purchases.

Thumbnail of user balajit1
North Carolina
1 review
0 helpful votes
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March 29th, 2019

I ordered for a Wilson Tennis racquet Bag Item and mistakenly selected Black color, within a minute I realized and reached Customer support to correct my Order. They mentioned they have corrected my Order and changed my Order to a Red Wilson Tennis Bag. I just received my item/shipment from Tennis Express around 1hr back as I am writing this complaint. When I opened my package, I was really disappointed with Tennis Express. They have sent the Black Tennis Bag and it has so many marks and scars/dust like it was a used bag. I know how this bag should be shipped as this is a premium bag, but his bag came with no proper wrapping or plastic wrapping. I called my friends who had already got this bag and they confirmed it should have arrived in proper wrapping. I never expected from Tennis Express and I should warn all my Tennis friends to be careful with Tennis Express or to avoid them.

Tip for consumers:
Not advisable to buy the product there !

Products used:
Tennis Bag

Service
Value
Shipping
Returns
Quality
Thumbnail of user laramiec1
Texas
1 review
0 helpful votes
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November 27th, 2017

Just what I wanted at a great price and speedy shipping. Very happy customer. I pretty much made my point, but apparently a lot more text is required. Hope this is enough!

Thumbnail of user joycej21
Massachusetts
1 review
0 helpful votes
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September 1st, 2017

Only complaint is that when viewing many products the Customer Reviews posted are actually pulled from these generic company reviews which isn't the least bit helpful.

Thumbnail of user reynaldoh6
Colombia
1 review
0 helpful votes
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August 25th, 2017

Excellent company, always attentive to solve your doubts and inform you about the status of the order. My order has arrived in Colombia. I recommend 100%

Thumbnail of user brandonj283
Texas
1 review
1 helpful vote
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February 25th, 2022

Had high hopes after my first order. Second time around I paid extra for 2-day shipping. They charged my card then sat on my order for a week. No communication. Not cool.

Tip for consumers:
Don't plan on receiving items any time soon.

Products used:
Rackets

Service
Value
Shipping
Quality
Thumbnail of user danielam23
Colorado
1 review
0 helpful votes
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December 3rd, 2017

As promised the purchase was delivered on time. Only exception was that this time it was signature required and if there is nobody to sign then your package will be delayed

Thumbnail of user bingl13
New York
1 review
1 helpful vote
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April 17th, 2020

I bought Rafael Nadal French Open racquet for my father as his birthday giftthe racket did not hit anything but inside the racket frame had crack, he thought was just paint crack in the beginning so we did not say anything to Tennisexpress until the the racquet about the crack. What contact the company it was just a month past the warranty...

Thumbnail of user srik31
Illinois
1 review
1 helpful vote
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July 11th, 2022
Verified purchase

Please stay away from tennis express. They are kind of cheaters. Low business ethics. They charge 9.95 dollars fir every item in the order by shipping them separately. Low business ethics.

Tip for consumers:
Stay away from this tennisexpress. They are kind of cheaters. They charge 9.95 dollars for every item they ship and they ship individually to get 9.95 shipping charge from every item. I think they make money from shipping.

Products used:
Shoes and visor

Service
Value
Shipping
Returns
Quality
Thumbnail of user robinr97
California
1 review
0 helpful votes
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January 25th, 2018

Ive bought a few times from tennis express. The second time I didnt care for the skirt so I returned it. When my credit card was credited I noticed something off- it was a few dollars less than the purchase. When I called I was told that the tax was adjusted wrong- californias Tax is 9% and I was credited 3%. Somehow that happened in Tennis Express favor. They adjusted it.
The second time I ordered one of the products I received was wrong. I wrote that on the exchange form. They sent me the right one but charged shipping on my debit card that they had in their system. They claim free shipping and free returns. They fixed it right away when I called but I shouldnt have had to call.
I think tennis express squeezes every penny they can and when they get caught they fix it. Not reputable. Better off just dealing with tennis warehouse or Midwest sports or holabird.

Thumbnail of user darrelll25
Texas
1 review
0 helpful votes
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August 15th, 2017

They really care about customer service! They shipped my order same day and I received it on time. Great selection of all tennis products. I will order from them again!

Thumbnail of user michelled147
California
1 review
0 helpful votes
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August 10th, 2017

Great products, easy to order and really quick delivery. Not much more to say! I needed the sneakers before my Saturday match and they came Thursday - allowed me to practice in the new shoes!

Thumbnail of user jenniferp177
Georgia
1 review
0 helpful votes
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September 13th, 2017

Had no problems. Had to call to use a gift card and the person who assisted me took care of it from his end - quickly and was very courteous. My son loved the shoes

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About the business

Welcome to Tennis Express! Our team of specialists is here to help you get the most out of your game. Tennis Express is a full-service tennis specialty retailer based in Houston, Texas. For over a decade, we've welcomed customers from all over the w...

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