Tesco

Have been using the online store for several years now for my main grocery shop, always delivered on time by friendly delivery driver - they even carry the items to my kitchen for easy unpacking (unlike the other two supermarkets I used previously). Can not fault.

Its so great to discover my usual supermarket round the corner is much more better in their online version.My usual experience with this online grocery shopping supermarket has been fab. They are extremely professional and provide a friendly customer service for the whole online grocery shopping experience. You get club card points for shopping which can be used to get money off your grocery. There are new money off vouchers sent to me as well and also price check refund vouchers every time I shop. Life wouldn't be the same without Tesco. :))

I don't think online grocery shopping could be any easier, with their 'favourites' function. This know that we're creatures of habit and automatically detects the things you but each week and adds them to separate list, so they are easy to find each time.

I live in the middle of nowhere so the delivery is usefull and with a timed delivery slot, I know when it will be there.

They also have a barcode scanning app, whereby if you use your last can of beans, you can scan the barcode from home and it's added to your shopping list! Grocery shopping, just went high-tech, although it could just be a case of 'men and their gadgets'!

Great experience. Every time i went to their online website to purchase goods and i have some question. I will thru their customer online to ask. Their customer service respond are quick for me. Thank

Brilliant website any items delivered to the store free of charge, always kept in touch on the progress of your order to the final text to say your items are now ready to collect. I have ordered loads from Tesco from electricals to clothing fantastic

The new range of offers coupled with the exciting new Clubcard deals make this my go to shopping food store now
Hood range of products fresh and chilled most times of the day and can usually find what I need

After doing my weekly shop in Pitsea TESCO I was really disappointed to see the cardboard Christmas tree. The local community spend a fortune in your shop and used to love to see the tree the kids would all love it. The

The drivers were so nice and friendly. Tesco have constantly shown care in picking the right products for me every week. They also offer money off substituted picks too. Great experience.

If you're too lazy to walk out of the house. If you're agraphobic or youre glued to the television or computer all day. Maybe youre far too busy or the nearest supermarket is a days drive away.
Whatever youre excuse - you can now do all youre shopping online.
Tesco online is very easy to use and can direct you to all the bargains. There are lots of categories and subcategories making the selection easier.
On the downside you can't check the products to find if they are fresh and if a product is not in stock it might be replaced with another item.
Overall - convienient and useful and fairly reliable.

My husband and I are both in our 70s so are self isolating. I have never used online shopping before. I tried Asda but there was so mich stuff missing. So i tried morrisson but a third of my stuff was unavailable so i thought i would try Tesco. I put in a big order anticipating receiving half of it. When it was delivered every item was there all packed neatly. I cannot stress enough how easy it was to manouver around the different departments and being able to update my order as many times as i wanted. There were no substitutes and the qualit was first class. Tesco you are the best. Excellent in fact. Thank you

Great variety of vegan options! Thank you, TESCO, for being vegan friendly :) Although not everyone might like the TESCO's vegan-friendly policy, as you might see it from the recent media reaction to the TESCO vegan sausage commercial as shown on youtube: https://www.youtube.com/watch?v=T-k8DVW7HTw&t=311s
So it takes a lot of courage and wisdom to become a vegan friendly retailer nowadays!
The overall impression of the stores in Central London, North-West, and East E2, is very favorable. The staff are always helpful and friendly and the shops are clean.

This was a huge disappointment, it is very dry, no flavour and very small for the price we paid.

It is basically a very dry Swiss roll with a little dry buttercream inside.

Big disappointment.

I popped into Tesco Lowestoft ( to get some chicken dippers as I had a yearning for some chicken dipped in a satay source for supper) when, I couldn't help but notice a flyer tapped to the window. Twas a picture of a women with legs spread wide and no knicks on, I mean, I could tell you what she has for breakfast!. It said Sara Bishop come dump, fill me up with a phone number, well, I tapped that number into my phone tut sweet I can tell you but, did put me off my chicken dippers, I settled for a pizza instead. So, all I can say TOP DRAW for Sara Bishop, she takes it in all holes and Tesco for leaving the flyer up, oh and a mention to Tesco for the Pizza, that was lush!.

Overall, it is good.
I am a mum of 2 babies, none of them at school yet, and very demanding, and I find that the service is very practical.
Their substitutions, when the product is not available, are usually fairly good (comparing to Asda who I had tried and sent me houmous instead of Greek cheese).
I find it frustrating sometimes when I order carrots and they just say "out of stock" while they have about 15 different types of carrots on their website, or when I order nappies in size 5 and they send me substitution in size 4! But you can always refuse them.

I have been in contact many times with their CS (been a customer for over 2 years), and each time (except once), I had a very friendly and helpful person.

I also subscribe to Delivery saver which allows me for £6 a month to have as many deliveries as I want (minimum £25 spent, which is easy to reach with my 2 kids).

Their offers are great, you get the price promise, and also accumulate points on the tesco card (which I then transform in days out or restaurant vouchers for our family)

Finally I just would like to state why I didn't put 5 stars but just 4, simply because in the last 6 months, I must have had 10 LATE deliveries (between 15 min and 1h20 late! You SOMETIMES receive a text informing you of the delay, but more often don't.
That is very frustrating when your world with 2 kids has to hold on and wait for a late delivery.

The rest is good.

Naughty of Tesco to reduce value of points. Awful substitution system and deliveries. Mediocre and money grubbing. Has taught us to equate value with cheap. Eurgh.

I mean, it's not my fave, I usually d rather prefer another shop since the delivery here is kinda unreliable, but it will do

The meal deals are very scrumptious but i can not believe that Tesco would put the price up by 50p it is genuinely disgusting

The worst delivery experience ever had. Not only do they hire unhinged dangerous men to deliver food to peoples homes, but customer service are atrocious and work to protect their nasty workers. 2 drivers complained to me and were rude because I live on the 2nd floor without a lift (as if I can help that). I called in to customer service to complain and was told they will "retrain" them. I gave one last chance and the third driver now ends up shouting and screaming at me the moment I opened my door. Pointing and throwing his arms at me saying "I'm treating him like an animal". Seriously?! For simply ordering groceries! I told him to get away from my flat before I call police and to have some respect. That's when he started pulling his fist back like was going to hit me! My neighbors below me had to come out and chase him out of the building because he refused to leave. Just stood there screaming like a mad man because of stairs. Of course, shaken up, I called customer service to disclose the trauma just experienced because of their driver. They claimed they would speak to the manager and get back in touch in the next hour to confirm when they have. After hours, I called back as I heard nothing from them only to be told it said in the system " I was called back, told nothing can be done and was banned". So on top of not holding their unhinged driver accountable they blocked me from the system. Absolutely disgusting! Please ladies be careful when ordering from them online. Their drivers are severely unstable, unhappy and depressed that they are delivery drivers and will take it out on you as a customer. Tesco should be absolutely ashamed at how you did not handle the situation. My lawyer and I are building a strong case to ensure you and your driver will be held accountable.

I recently had the pleasure of shopping at the Boar Lane Tesco, and I must say, the experience was nothing short of exceptional, all thanks to the incredible staff member, Caz. Her dedication and hard work truly made my visit a memorable one.

From the moment I stepped into the store, I was greeted with a warm and friendly smile from Caz. She was approachable and went out of her way to assist me throughout my shopping journey. Not only did she help me find the items on my shopping list, but she also provided valuable recommendations and offered useful tips to make my shopping more convenient.

Caz enthusiasm and passion for her job were evident in her interactions with customers. She was patient, attentive, and demonstrated a deep knowledge of the store's layout and products. Whenever I had a question or needed assistance, she was readily available, making the shopping experience seamless and enjoyable.

Moreover, I observed Caz assisting other customers with the same level of dedication and professionalism. It was clear that she takes pride in her work and genuinely cares about ensuring every shopper leaves the store satisfied.

Beyond her exceptional customer service, Caz's positive attitude and friendly demeanor created a welcoming atmosphere at Tesco. Even during busy hours, she managed to remain composed and treated each customer with the utmost respect and kindness.

The Boar Lane Tesco is fortunate to have a hard-working and committed employee like Caz. She is a true asset to the store, and her efforts do not go unnoticed.

In conclusion, I cannot speak highly enough of Caz and the fantastic service she provided during my visit to the Boar Lane Tesco. Her dedication, knowledge, and warm personality make her stand out as an exemplary staff member. If you happen to visit this Tesco location, be sure to seek out Caz for an exceptional shopping experience. She is a true gem, and I will definitely be returning to the store knowing that I will receive top-notch service from her.

Thank you, Caz, for going above and beyond to make my shopping experience outstanding! Keep up the fantastic work!

Placed order and out of stock lines on my order, customer service terrible and tesco is going down hill fast.

Very poor service 5 items out of stock despite saying in stock, refund very slow, customer service poor, would not recommend, but we have to eat

The checkout girl helped me log in to my account because I forgot my password then I was able to use my vouchers

I love Tesco. The thing I like the most is that you can find Tesco all over Europe. I really makes you feel at home. Thanks!