Tesco

They stole all my clubcard points. Then they decided to freeze it. Then they decide when you can use it. This is not a investment savings account. They have lost me as a customer in store, online and fuel. Never going back ever. AVOID these crooks.

I just got my groceries delivered by Conor from Tesco Kingston Milton Keynes.
What drew our attention to him was his calmness and courtesy he dished out freely.
Conor was helpful tonight, good listener, excellent communicator, intelligent, organised and professional.
My daughter noticed he had his name badge on his uniform!
He effortlessly showed Tesco values. I am lucky to have the best of Tesco delivery drivers delivering my groceries.
Thank you to Conor and other delivery drivers who work so hard. This is for you all. You are all appreciated.
To team Tesco Kingston Milton Keynes... cheers you all deserve this.

Tesco needs a new catchphrase. How about 'Never Fails to Disappoint'. Can't be bothered selling their own brand goods nevermind anyone else's. So they can't get any choc chip cookies, but they can get all the other varieties. Don't they have back up companies to produce goods if the primary source fails? Surely good business sense, for most. Terrible, I only treat them as a convenience store now. Do the big shop at an alternative store where, by the way, special offers are available to everyone. Poor, poor performance.

Whilst I accept that we don't normally experience a problem with our Tesco groceries delivery, today was the exception! I have asked numerous times why don't Tesco use a group of drivers for each area. It is not rocket science and quite simply they would know where to deliver as they know the area. Today the driver didn't have a clue! She drove past our house and ended up 100 yards up the road. Banged on two neighbours' doors and still she was wandering around like a whirling dervish! Suffice to say she was not English, barely understood us when she finally arrived, no apologies and generally a poor driver who is responsible for day to day deliveries. Tesco don't have a customer service online chat or email, I wonder why? So I have posted the comments here, not that Tesco will read it but that is life!

Great and friendly service.

You can ask for substitutions in case they don't have any items in stock.
They'll also refund you the difference if the substitutions cost extra.
Usually on time, they sometimes turn up a little earlier or later but not by much so I don't mind.

Items I ordered online were available, in stock, according to Tesco website. When delivered few items were missing due to lack of stock or unavailable. Misleading website, they should mention they do NOT HAVE stock of products. They want to be seen as the leader on the market having everything you want, the reality is they are struggling and choose to mislead the customers, who always,always are the victims of these so called "reliable and trustworthy" companies. Very frustrating, unfair, by the way I have to pay postage for my missing items. Disgusting!

Delivery driver damaged campervan whilst delivering food. Video sent of him doing it and photos of the damage. Three weeks on finally got a reply from Tesco to say the driver said he didn't do it!
He seems to think scraping a huge heavy trolley between two parked vehicles is ok? Stating he only turned in the wing mirrors with his elbow to get the trolley through.
As they say in my email I have the right to seek independent advice….great yep thanks for that.

Tesco Clubcard not worth the effort. Voucher just disappeared from my account and they make it so difficult 2 contact them. I'm guessing the primary reason for the clubcard is to collect information on u.

I have been a Tesco customer for several years and I was sort of generally satisfied until maybe 6/8 months ago. Negatives: 1) One constant problem their online system has is that most of the time it doesn't update properly the order when one makes some changes, resulting in either not getting what we really need which also affects our expectations, plans, time, and pockets. 2) The quality of the food Tesco sells nowadays is very poor and gets rotten even before the ''best before'' date. 3) Apparently, prices increase all the time. In the last few months, I had to spend almost double to get the same items and quantity as I am used to buying. Positives: In my experience, they are normally punctual and the delivery men are helpfull. However, in balance, I am considering to buy somewhare else...

They didn't deliver my shopping, offered no explanation, then tried to blame me!

The shopping simply did not arrive. No explanation was given. When I asked why it did not arrive, they made false claims over the phone to the effect that the driver had visited the address and was unable to get an answer at the door, even though I had waited by the door all night for them to deliver. It might take up to a week to receive a refund apparently. Avoid this company.

I was overcharged five times by 1.01 on the same product over three weeks. I told them five times and they said they will change the price on there system when they can. I told them that they should make the item unavailable till they can change it. This they refused. Over the last two weeks I have had five deliveries and each time I was over charged by five pounds and I told them five times and they don't change the price. So only those who notice on there invoice get refunded and those who don't do not. I have reported this to trading standards and will up date when I hear from them. Every little bit helps is making Tesco profit.

Ordered a few items to be delivered between 5pm and 9pm Easter Monday - Planned accordingly only to receive an email at mid day saying they had cancelled with no reason or suitable apology given. First and last time for me

It's a Trustworthy supermarket, when I come for a weekly shop, I know I'm going to find everything on the list.
Only downsides is that it's extremely hard to shop. Staff doing the online deliveries are really rude and will happily push the trollies into you.
I've found it takes much longer to shop and pay for items. Hardly ever any staff at checkouts and there's always a huge queue to use self checkouts.

Ordering online is much easier. However the stock they pick always has a really short shelf life or it's rotten. The last driver I have delivering goods was really rude. Lectured me over the pho e because she couldn't figure out where my street was despite it being simple to find on sat nav etc.

I've shopped at Tesco for many years and it's becoming a farce.
Club card discounts.
Spend £30 and get £3 off.
It's now spend £40 and get £4 off.
How much is it costing sending out post to millions of customers offering first discount of £6 off if you spend £40, then they're after £4 for spending £40.
Cut out the expensive mail start giving discounts each time you shop.
Stop boasting multi million profits and support your customers.
I've started using Aldi and Lidl and benefiting in my food saving costs.
Petrol prices.
I live in DN area and your price is £146 to £149per litre.
My daughter in L34 is paying £139 per litre.
I thought with Tesco buying power it would similar UK wise, yet another rip off.
The list goes on and on.
You and other supermarkets quote we will match Aldi and Lidl, yet another farce.
Again when are going to support your customers.
CEO's pay deals and bonuses are getting bigger and bigger.
Regards
Disgruntled pensioner

Just one example of the sheer fraud that Is Aldis price match, Aldis sell a time of high quality chilli con carne for £1.25, Tesco took there 60p tin of basic Stockwell(which has no comparison in quality) more than doubled the price to £1.25 and called it an Aldis price match, should be a crime in my opinion

I buy Tesco smoked salmon slices, for one person 60gm pkt. Today went in, same pkt. Same price, BUT now 50gms.
What a con to the consumer, effectively raised price substantially without any indication. What a shame as I buy lots of food there.

Seriously Tesco? I dont want a loyalty card and I dont want to be patronised at the end of each shop with a 11p money off voucher for my next shop. Likewise, I am not the kind of shopper to spend £40 or more in a transaction because I shop small and regular to keep things fresh and because you have such short lives on your produce.
Just make the prices cheaper and drop the loyalty card. I am not loyal to you or any other brand no more. I shop where I want to not because I like you, convenience or range of foods. I can go anywhere I want to buy my jaffa cakes and not have to buy them in bulk, like you want me to. Poundland has 24 for £1 not £1.56. GET A GRIP and GET REAL

Order changed!

I had placed a order last week thursday for click and collect as today was only time I had available to collect the items.

Order went through and I was happy that I had found the product online. Today when they emailed the receipt they had replaced with subsitute item as the item I ordered went out of stock. So that is the case then how comes the order went through, this is really bad, changing the order then expected us to take it. NO WAY! I would like the product that I had ordered not a subsitute items. Absolutely bad and rubbish online service. Never had this level of digusting service anywhere. All Online Scammers.

I got tesco delivery and disrespected by the driver named (jack) asked myself and previously my daughter for our numbers and snap chat and other ways of contact.
I hope Dereham tesco know the people they are hiring and the level of unprofessional attitudes they have because this was a new one for me and I'm disgusted with the behaviour of the staff
I will not be using tescos anymore

May I add as well that serval others that I know also have been asked this by the same names driver and same description of him

OUR EXPERIENCE AT TESCO SUPERSTORE, WAS VERY UPSETTING. WE HAVE AN AUTISTIC DAUGHTER AND WHILE SHOPPING AT THIS TESCO OUR DAUGHTER WAS STARED AT AND THEN THE STAFF DEALING WITH OUR ENQUIRY LAUGHED AT HER AS WE WALKED AWAY. WE HAVE NOT RECEIVED AN APOLOGY OR EXPLANATION ONLY THAT WE WERE MISTAKEN REGARDING THIS UPSETTING SITUATION AND THE STAFF WERE JUST HAVING FUN! EVERYONE DESERVES TO BE TREATED WITH KINDNESS AND RESPECT,BUT SADLY THIS WAS NOT THE CASE AT TESCO IN TAUNTON.

Tesco rip us all off: for example, I saw a programme on TV saying that most loaves of bread are ultra processed therefore very unhealthy food and when you read the ingredients most of them are full of salt, sugar and the saturated fat palm oil. So I started buying Tesco brown sourdough bread which has much healthier ingredients...it's more expensive but what I only found out yesterday was it's 25p more expensive in Tesco express and Tesco metros. I don't drive so usually go to the closest mini Tesco, but yesterday I did a 30 minute walk to a Tesco large store and the sourdough bread was £1.70 but for months I've been paying £1.95 at the Tesco mini branches which are closer to home or on my way to work...that's 25p difference each time so is discrimination against us all if we have to shop at a closer Tesco and don't have time or a car to get to the larger Tesco's and can't walk back with heavy shopping!... How can they merit 25p difference between their stores... it's disgusting and I want my money back - all of it!

They have withdrawn one of their meals which is the only thing my mum eats. I go on website to complain no number or email to contact just a load of FAQs. Lazy. Every little doesnt help.

They do deliver but 100£ for not alot
And they miss stuff off your shopping list so just go there your self