Hudson's Bay

Waiting for a refund for an order made November 29.
Since that time I have lost four people to age and cancer which shows how slow the refund process works.
This once proud Canadian icon gives worse service than a dollar store... my apologies to the dollar stores.
Do not shop here as there are many better options.

Paul

Terrible customer service. Required about a price of an item and was told to go scan it myself. Salesperson could not be bothered to help me. Planned on doing my Christmas shopping there but just ended up leaving the near empty store. Extremely poor. Will not return

The day The Bay was sold to the US, this once great company went down hill. Americans have no class, remember their Target fiasco? The site is now using American spelling and it's offensive they want to gather details about your body including your race when setting up a profile. Appalling. We need to stay Canadian and not be absorbed by the horror that is below the border.

I will absolutely NEVER shop on line at Hudson's Bay... I returned items totalling in the neighborhood of $500.00 in December and am still waiting for my money to be credited to my card! I call almost every week asking for my money and keep getting pushed off... DO NOT WASTE your money here... you would have more fun seeing it flushed down the toilet! I wish they had a minus rating... that's what they would get from me...

The worst online shopping experience I've had in years.

Ordered a big ticket item at a discount, with an offer of an additional discount if i applied for the credit card. Did that, but there was a technical issue with the application which delayed the discount.

Finally got it sorted, then order never shipped.

Emailed customer service who responded days later, then a few days later i received an order cancellation email.

I am now out the discounts, which i can no longer get since it's not black Friday.

It's like they're trying to lose customers.

I paid over $300 for 2 sets of their Gluckstein expensive house brand of sheets. Within a year both fitted sheets were shredded. I had never used bleach or misused them. I spent 6 months being ghosted with every attempt to get help. Finally they looked at the sheets and agreed that should not have happened but because I used them, they couldn't take them back.

I bought (expensive) pyjamas from Hudson Bay, advertised as manufacturer "Black Brown 1826". I purchased these because I had bought the same product six months prior and was satisfied. However, the actual product delivered was labeled "Sterling" not "Black Brown". In addition, I always wash new clothing before wear and after one wash these pyjamas literally fell apart... the interface material used disintegrated. Hudson Bay's response was to advise that they do not accept returns of clothing that has been washed... not surprising if this is their normal quality! They were aparently not concerned that the product delivered was not the same label as the manufacturer advertised. They offered a gift voucher, equivalent to 20% of the cost, for my problems. I will NEVER purchase from Hudson Bay again.

It is impossible to complete a purchase on their website. Nothing works properly, prices seem to change by the second, the shopping bag page takes ages to load. Please fire the people in charge of your site/eCommerce and start from scratch!

Placed an online order back in Jun, they send me a wrong product. Since then, its being a extreme challenge dealing with the so called customer service agents at the overseas call center, who provided the awful service. Been promised for a call back from a manager several times, but no one bothered calling to get this fixed.

Purchased a couch and expected delivery in 4 months. Sold my old couch a week before delivery date. Contacted customer service to find that it would be an additional 2 months before delivery. 2 months pass and I'm still waiting so I contact again and told it's still a month away. I'm now on holiday so I ask them to contact me via email so I can have a family member accept delivery. So they call instead while I'm overseas and I don't get the message. I phone again to arrange delivery and I'm told the couch is ready for pickup. While I've already paid for delivery I have to convince the bay that I've already paid for delivery. Problem solved so I think but I again have to confirm delivery and again told it's ready for pickup. If all goes well I'll get it Friday 8 months and 1 week after I paid for it.
Never again will I step foot in this store.

I had the worst experience with returning an article with Hudson's Bay. It's been 2 months that I returned a pair of boots and never received a refund. Today I had to call 4 times. They are fooling around and not giving me my money back. This is ridiculous. Never buying there again.

Went to make a purchase of ~$100, should be free shipping, but no.
Some of the items were from their third party sellers and charged separate shipping fees.
I had emailed & complained, but they basically said "that's the way it is, too bad".
Is the Bay now the new Walmart?
What a bunch of idiots!
Will never do online shopping with the Bay again!

The customer service here has caused a lot of stress and has wasted much of my time. They first respond by saying they'll help with your concerns, then ghost you. When you send a follow-up email, they'll either continue ghosting you or say they lost the original ticket complaint. This is unacceptable. Customer service must always be diligent and competent for any business to succeed.

I returned the item as requested and tracking number confirmed that they received it but nothing happen since then (no refund - no response). Of course, I sent an email and they mentioned that they will respond to my email within 2 or 3 days, but again, no news from them. What kind of business treats their customers that way? The amount of my invoice was more than 600$ for multiple items. Very disappointed.

Having shopped at this store for over 5 years, I have nothing but good reviews to give of the Hudson Bay store in Nanaimo. The Manger Maureen Richardson, is superb in her leadership of employees and very understanding. Whilst the employees are courteous and go over and above in order to provide a superb customer service or order a product. Recently, Elizabeth in cosmetics not only assisted me but was dedicated in seeking further information. As promised she later took the time to call me be back with this information later that afternoon.

In Nov. 2021 order a coffee maker and 2 months later still did not receive it! Ask for refund in early January, still did not get my money back as of Jan 28! Never deal with Bay again and advise everyone stay away from bay online shopping

Brothers and Sisters, be careful with placing online orders via The Bay, specifically ordering things from ABA Labels. This company is supported by Hudson Bay.

The order was delivered after 35 days but promised 7-10 days! I got an apology though and I was offered to send it back (it was a Christmas gift) and pay for the return. Then after probably another 60 days, I will receive a refund... they will evaluate the condition of a package, etc.
Well, there are many decent and reputable places to order any good clothes from, thank God!
Be careful, they will not respond to your inquiries and will just place a note to your order that it was delivered, even though it would not. You will invest some money in their start-up business but not receive what you need.

Stores will charge far less when their physical buildings are replaced by online shopping. I've decided to shop online always to avoid price gouging and overbearing security who follows you and is rude.

I've had nothing but troubles trying to make purchases through the website. The site is so inferior that I was just provided and error message for my payment method which was saved (and successfully completed) about 3 weeks ago.

The site will let you place things in your cart that appear to by in stock and then send an error message when the payment authorises... it doesn't tell you what is out of stock, so you must exit the checkout and edit/review your cart.

I also noted that the reviews for product sold on thebay.com are actually from sales placed in American department stores that carry the items... not from Canadians shopping in Canada.

Definitely a week online sakes platform. Definitely not reliable or user friendly. Definitely a bit sneaky manoeuvre with the reviews. Definitely not my first choice to deal with.

I submitted a complaint about a damaged expensive coat that I received online and got no response. It has been a month. Very disappointed about the poor quality of the Bay's customer service. I returned the coat the next day, however I believe it is unacceptable to sent merchandise that looks like it was drugged on the floor and is covered in hair. The Bay is not the same as it used to be.

Went to the Bay cosmetic section today to buy some higher end products and wish I had not. The clerk was not friendly, hardly said a word when I said I thought she had given me a wrong color of foundation she got annoyed. I showed her what I have she said well this is the same? No clearly it is not. When she rang it in she did something wrong the computer shut down she walked away. We stood there she finally came back asked us to follow her where she told another clerk to ring it in under her. Not another word. My bill was not cheap my husband and daughter were with me and said why did you buy anything here. My daughter wanted me to return it all. In this day and age service is important I probably should return it all.
No more shopping there.

I would like you to share my experience with Hudson's bay. They did not issue the refund for returned items and still state that it was issued 5 month ago. However, the bank confirmed that I have never received the refund for this order. I will not spend any cent for purchasing at Hb again.

I purchased a pair of formal "Lucky Brands" boots with a regular price of $175 on Nov 17. I wore them out for a business function for one evening...one evening...ONE! When I got home and took them off, i saw that there was a hole on top of one of them, about 3 cm from the end.
Today, Dec 18, I took them back expecting a refund and was told that they would not do a refund in their condition because they couldn't be put back out for sale. I pointed out that their condition (the hole) was the reason that I was returning them.
He told me that he would give me a credit for today only and that it had to be used for shoes. I told him that the first pair was defective and that I don't want another pair of defective shoes. He was adamant that I could have a credit on shoes but else.
I used to like shopping at The Bay but now I say Don't waste your money buying anything there".