Hudson's Bay

I made an order online at the bay website. What the customer service man said after ordering online is the order to be on final sale. But in fact after chatting with one of their agents. The bay does not have a policy in hand for exchange or return for any order made online. They don't disclose it on their site. I will complain to the consumer protection act in my province. They claim to go and get a credit in store. I went to the store you get a lousy manager who refuses to do so, was arguing and rude. I argued with him for long then i said the F word which was not and clearly and not directed to him out of frustration. To get the matter finished he wanted to call security and made a big seen. No wonder Canadian companies cant compete and stay in business in our 21st century businesses. I wish them all to go bankrupt.

My friend bought a bridal gift (menorah) for my daughter-in-law online in August that cost $150! The menorah arrived broken.

Since then my friend and daughter-in-law have been trying to get it replaced. According to the Hudson's Bay, this item is from a 3rd party seller but you would not know that from going on the Bay's website where you purchase it.

The Bay has said they are having difficulty contacting the seller but would continue to do so and that a return label would be sent. That was well over a month ago and still no return label received.

How many times does The Bay think a customer should have to contact them? How does it become the customers issue when they receive a broken/damaged item from the Bay?

Been dealing with this for 3 months….the wedding has come and gone! Being such a large company, The Bay should be refunding the item and dealing with their 3rd party seller themselves!

I ordered my husband a robe in November through one of their partners, Leveret. It was reg. $139.00 on sale for $55.00. We received it mid December and were very surprised to see a price tag on the robe for $39.99. I emailed them asking for a full refund as this was fraud. I was told by the Bay that I would have to contact Leveret, who in turn told me to contact the Bay. I go all kinds of excuses and went back and forth for 2 months. I think they do this on purpose and most people will just give up. Not me! The last time I told them them that if I did not get the refund, I would contact the Better Business Bureau, Marketplace Investigations and I would plaster all the pictures and emails on social media. I finally got my refund. And just to show how little they care, this happened to someone else in Sept. (had I noticed that review before, I wouldn't have ordered it). So, the Bay was aware of this and still allowed them to continue. So sad! The Bay used to be a Canadian Icon…not anymore!

Do not order online at the Bay. Their courier does not ship on time or at all for that matter. I ordered on December 10 and was supposed to receive packages by Dec 21 but absolutely no updates form the courier. The bay customer service is terrible. The agents purposely disconnect chat, ask the same questions over and over and do not provide any solutions

Placed an order online. They sent me damaged items. They were final sales but their customer service asked me to return so they send me the refund. Not even they didn't send me any refund but also they don't respond any of my emails either. Filled a complain with authorities as they items worth near $500. They have the items and my money. Is that not called stealing someone money?
Never will but anything online from Hudson Bay again.

In the online store, It is impossible to remove an item from your basket if you change your mind. The search criteria makes it impossible to just look for a specific item and it takes forever to, find the item you want. In this day of e-commerce, having such a poorly designed online ordering system with no obvious access to help is inexcusable. This is the same disastrous issue that plagued
Sears just before they were closed down. Why?

In Canada, Hudson's bay uses Canada Post, which randomly returns items, does not provide even the most minimal customer service. It isn't Hudson's Bay, I realize, but it reflects very poorly on them. When I let them know how frustrating it was to have my order not arrive, they blame it on Canada Post. It is their decision to use this absurd carrier.

I would have give 0 stars for their online platform. I bought 3 part online thinking I am buying them from Bay but its end up being 3rd party to which has no store to return these items.
Bay is trying to compete with Amazon? I don't think so, you can return items to Amazon without any cost but Bay leave customer to the mercy of original; supplier.

I will never shop again online at Bay.

Hudson's Bay blankets are prized around the world and it is often, in my experience, that the people who most want to buy them live outside Canada. I have just been told that if I want to send this extremely heavy blanket to a relative in Ireland, I will have to buy it here and ship it myself. Can this be true? I really don't want to buy it from Amazon but you can see why Amazon is successful. The customer service guy tried to help but he was tied to a script and could not. He tried.

Maybe you could have special shipping systems for uniquely Canadian items to be sent overseas as gifts.
Pat

Ordered 2 patio chairs online. Paid over $400 in total. Order was fulfilled from 2 different stores, one of which shipped the wrong chair. With no stock left to correct the error, I returned both chairs via Purolator. 10 days pass after the Bay received my return and still no refund. On the 12th day, I receive a refund for half of the total amount (they charge me for return shipping even though it's their error). After numerous telephone calls and many hours of my time wasted, they can't seem to figure out how they screwed up. As of today, I am still owed $212 and have no idea when or if I'll ever receive it. Don't know what else I can do other than warn others about purchasing from this once successful but now abysmal retailer. Avoid The Bay at all cost! You've been warned!
A footnote: All of The Bay's customer service is now handled by a call centre in the Phllipines so it's virtually impossible to speak to someone who actually works for The Bay in Canada.

After ordering several items in November and being consistently told my items were on back order and will ship - I got 2 notices of cancellations 1 week before Christmas. I used Paybrite, paid both items in full and still do not have my refunds. Customer Service at the Bay was completely useless - not to and to mention, none of them spoke very good English. After 4 attempts for help with 4 different people - all ignored my requests and to this day I still dont have answers. Paybrite is trying to investigate. I will never make another purchase from The Hudson Bay again, used to be a great store but has gone completely downhill. - beware!

Terrible customer service. A return was authorized and then they returned the item after several emails and phone calls because I had not received the refund. With Covid it made it impossible to make an in store return which was explained to the customer service representative on numerous occasions. Will never do business with Hudson Bay again, will shop from Simons, Nordstrom or Macy's. Ignorant email from customer service so called supervisor, which should be sent on a customer service relationship course. Advised them I would be writing this review but no response back. I guess they don't care about loyal customers.

I found I couldn't access my shopping cart on the website. I emailed in, heard back and was given basic instructions on clearing my cache, which did not resolve the issue, and I was asked to call in for further assistance. I quickly called in and hung up as soon as the automated voice messaged stated that "wait times would be longer than normal." I responded to the email with a screenshot of the issue and all necessary information, and I specified that I would not call in to wait on hold.
An associate emailed me back asking me to call in to the same number.
I guess they don't read over there or something, and they seem to forget they make money off customers purchasing items.
Oh, well. I guess I won't be shopping there ever again.

A few years ago, I purchased a pair of "14K gold" earrings (with cubic zirconias, that's fine). I now find myself in difficult times and attempted to sell them. I paid $299.99 for these earrings over a decade ago and found out that they are "gold plated." I was floored. I contacted the Bay, told them the situation, and asked them, "What are you going to say? Do I have my receipt after over 10 years?" They replied, "[We're sorry, shop with us in the future, we love you.]" See attachments. I have stood by the Bay for decades, and have never been so appalled; I would not have expected it of them. Greed simply knows no bounds. It's pretty bad when your most favorite store for most of your life turns out to be run by crooks.

I ordered Clinique eyeline and soap on September 13,2020. This item would weigh less than a pound, shipped from Canada to Canada. My location is not rural in fact I live on the busiest street in my city. I've emailed, replied to questions regarding my experience, contacted them on social media. Only reply comes from Facebook but still have not received my package. Next time I'll just order directly from Clinique. Really negative experience.

So i purchased shoes & dresses online, they delivered only shoes with out the dresses when i phoned the call centre they said the dresses were delivered & made it sound like i was lying. They later said they will follow up with distribution centre to find out & they can only decide if am getting a refund or not since they delivered. I was so upset to hear that & right now i just want to return everything i bought from the bay! This will be my last purchase am so done with them! Now its my word against the distribution report that says the dresses were delivered. I feel so robbed am sitting with no dresses / my money!

From the on-line ordering and delivery, to the in-store
Experience, things have definitely turned around these
Past few months. Merchandising in the store was great and there were lots of people to serve you. Our local store was crowded and no more crazy Boxing Day give away pricing. All are signs of The Bay Inised to love. We must have orders or purchased $1,000 of merchandise this Christmas.

If I could give zero stars I would, but it does not appear to be an option. My order was lost, and their suggestion was to take it up with the carrier and/or go buy another one of the lost items. No replacement product was sent. Not responsive customer service. Requested a return and they gave me a timeline of two billing cycles(if it was going to be approved!), which is two months. Just absolutely atrocious, won't be ordering with them ever again. I hope they go bankrupt with this sort of attitude towards their customers.

I ordered online and they sent me nothing. When I follow up my order they sent me a photo behind the building door, a box that even not a clear photo that is your package and it is delivered and you should call the police we are not responsible! Now I really don't know what should I do?!

Why spend your money at a business that won't answer their phones? I called 3 different locations to speak to an operator/customer service. It's the same number. No one answered. This customer services says "We want your money, not your problems", which is what not answering the customer service number is saying.

I have been buying from the bay website for years, a few hundreds of $ every month. I never had a bad experience until just now. And this will be the LAST time i will ever buy from the bay. I ordered 900$ worth of stocks from the bay, which the stock were coming from their marketplace ( Aosom / Home com). I didn't receive 3 items worth 500$. Not only the supplier did not do any thing to make sure I receive my undelivered items, which were dumped by FedEx anywhere, but not to my door, also the bay did not lift a finger to come up with a solution. The bay customer service a woman who barely spoke any common sense language, situated in far away in another country named ROMAN RICK, said, this is not the Bay problem that I did not receive my order, I have to deal with the vendor Aosom/ Homecom who refused to replace the item nor to credit me…… but this company was selling on the bay website and I was charged to the Bay on my invoice.

Total scam, robbery and much not need headaches. We all know times are tough, but it doesn't mean the bay should go scam ordinary people with hopes they purchase items from so called recognized website 'the bay' and not only we don't receive the item, but they get such poor poor customer service by bay and scammers like aosom and homecom on their web.

No solution to this issue, just a bad taste that I will stop giving my monthly business to the bay by on line purchasing… and I will tell everyone about my experience at work, that this sharks stole my money and case closed just like that! Referring to the bay order no. *******754 so bay can trace their loss of future business from a loyal many many years customer.

I ordered two sets of Hotel Collection towels from the Bay's online store. I have purchased this brand in the past because of its quality. However, these ones were anything but good quality. I thought they felt lighter and not as thick as previous ones, but gave them the benefit of the doubt and prepared to use them by washing them. I was shocked to find clumps of lint on the inside of the washer tub when I opened it to put them in the dryer, but then after they were dried, the dryer's lint trap was overfull, absolutely stuffed with a mat of lint. The towels had pulls and hanging threads in several places. When I contacted customer service, they told me that they were a final sale (true) and could not be returned. When I complained about the quality, they told me they would give me 10% off. When I replied that I wanted them to stop selling sub-standard items as a quality line, they said I could have a $10 gift card.
Completely and utterly unsatisfactory. It seems they are now selling junk as if it were the same quality as years ago. I won't be shopping there, online or in person, again.

In December 2022 i pay two items on line and change my mind when I received it. The color on the picture was not matching with the reality. I return the two items after one week. They give me back money only for one item. Since December 2022 I claim with their customer service for the total reimbursement...nothing...Their customer service are lying, I call 5 times and can't speak to a supervisor. They give me wrong confirmation with wrong confirmation number. Can't recommend this...non sense