Hudson's Bay

Une si grande compagnie qui n a pas un service a l a clientele on attend des heures au telephone et quand on nous repond ils ne sont meme pas capable de resoudre un simple probleme. Le pire si vous achetez un article a la baie et c est une autre compagnie qui fait l envoie vous etes foutus. Le rembousement n arrive pas et s il arrive il faut compter 2 a 3 mois. La baie ne s en mele pas et chacun nous renvoie a un autre service. La Baie devrait fermer ses portes car ils ne sont plus capable de gerer. PLUS JAMAIS LA BAIE D HUDSON

Ordered some items on sale June 13th, 2021. They shipped only the cheap item in the order and cancelled the orthers without sending me and email or anything. I needed those items to travel out and it took me 4 calls and an email to customer service that never responded to get to speak to someone that simply said order was cancelled. And that was it. I have just 2 days to travel and I will have to starting looking buy those items elsewhere.

Order number is *******430

Hudson Bay is changing their credit card to Neo credit. As a VIP customer of Hudson Bay I have been turned down for the new card. I am in my 60s retired own property have credit score in 800s No specific reason given. Does anyone have Presidents email address.

I placed an order since August 26th only to be told when i called on September 12th that my order was damaged in transit and i will be getting a refund! No email no phone calls nothing! Now i call back again today September 23rd! The agent was so inadequate that i had to wait 28 minutes for her to type an email for a refund that apparently was only processed on September 21st 9 days after my first call! It was an argument for several minutes for to agree to send me a refund confirmation email! If there was a 0 star thats what i would provide them!

I used many times. But most of the times happened. Oreder, comfirmed, and cancelled. Because it was out of stock.
One time, after confirmation, got delivery tracking number, and never Arrived. Their excused was mis scanned. N then cancelled because out of stock.

Thomas is a great manager at Sherway, he is very patient, very attentive, very responsble and took his time from his busy schedule to make things right for the customers. Shopping at the Bay at Sherway is a pleasure experience for us. Thanks Thomas for the follow up on our purchase.

They added some marketplace sellers and needed to mark that you are buying things from the marketplace seller! The department stores only have some sizes, and sometimes you have to order a few sizes and keep just one. Return online orders to the store was very friendly and easy until marketplace sellers came to the Bay: all of them have different return [policies and do not cover return shipping, and you can't return merchandise to the store. I ordered jackets for my son, and when I saw that the Bay does not sell them, I cancelled the order 2.5h after purchase! After 24h, I received an email that the merchandise was shipped! They just ignored my cancellation! In this way, The Bay will lose its loyal customers and end up like Sears or Zellers. Think of that!

I ordered a few things online from the bay, one of the items arrived damaged- it was a clearance item so it was listed as final sale, they offered me 10% off. $10 off a sweater I can't wear - i wouldnt pay $10 for the item in the condition it was in, the entire thing was literally unraveling.

After paying £10 to return my items to yoins they then told me I shouldn't have return to that address. I returned to the address on the package that it came from but told to send to another address after I'd returned it. Which I felt was deliberate as they wouldn't reply until after the return period

Just visited the bay in Southcenter Calgary. Very put off. My wife and daughter asked for directions to chg room and showed rooms on the 2nd floor in mens department.
I went looking for them and was sent to main floor womens chg rooms.
They need to get there act strait. Don't send Women/Girls to chg in Mens Change Rooms. So stupped... Will not return for a long time...

We ordered dolce sofas which were factory defected. We received horrible customer service trying to return them and get our money back. Would not recommend shopping here.

Ordered 4 items and they only shipped 3. Have had to call 3 times already. Still waiting for the credit. I will never order from the Bay again. Worst customer service ever! Incompetent.

Can't exchange two pairs of tights that are too small because of a final sale! I'm sure they have my size in store to exchange but it's not going to be an option. Will never order from THE BAY again.

EXTREMELY DISAPPOINTED

I recently ordered high end cosmetics tool online to get SPRING code for 25% off and they offer apply Neo MasterCard to get 15% on the first purchase, after go through all process to approve the card but it won't allow the 15% combined using on my order, please hope the Bay should clear up this issue it's a scam or fraud to mislead the customer.

Ordered perfume on December 10th 2021 and their order handling department sent me men's underwear instead. I followed their return procedure and dropped the package off at the closest Bay store and informed by the manager on site that day that the 'online order' manager would get back to me. They had my ship to address right but the items inside were meant to go somewhere else. I created 2 return processes so far and they keep telling me I should call the store for to settle their own mess. Somewhere along the interaction they will stop responding to you completely unless you restart the process. Didn't know their return procedure is such a total mess and that they can be so incompetent! I never even received a single email from the so called 'online manager'. I assume the 'manager' on site that took my inquiry just threw the box away so she doesn't have to deal with anything about it! From what she was saying, it sounds as if their online order are handled by a totally different department than store orders which make no sense. I work for a company that handles phone, email and online orders and they make sure that all processes are handled the same way regardless of how the order was placed. I've totally lost respect for this company!

Great custom service s support from KENNETH REYES - The Bay Customer Service Associate. He was very patient, supportive, and guided us through each step of the way on their policies and our new purchases.

I seldom shop on-line and prefer in-store shopping; however, due to the current pandemic, I have on two occasions placed an order on line. As soon as I attempted to put in my personal information, all I received were invalid prompts with my email address, so was forced to use my husbands. I tried multiple times to get this corrected and was appalled customer service has now been reassigned to the Philippines. Not knocking this practice, however, on every call I made, there was an extreme length of hold times only to be told I would have to be transferred. Today I tried again, and received 3 transfers and one hour loss of time. There appears to be a language barrier and after several attempts to explain my problem, I abandoned the call. How sad that what was once a revered Canadian company with an outstanding reputation has lowered its quality of customer service. Problem still not resolved and I give us. It's unfortunate there are very few choices remaining to shop. I have been a loyal customer of the Hudson's Bay Company for decades!

Ordered an item on Nov 24 with free shipping to be delivered by the 28th. Here it is December 2 and the item is still showing as "order in process", which means it hasn't even been shipped yet! Chatted with customer service and they said they have sent a notice to the manufacturer and when they get a response they'll let me know. Not holding my breath. Going to cancel the order and get it somewhere else. DO NOT BUY FROM HUDSONS BAY!

Two words. Don't order. Only do it if you want to run behind them and beg them to deliver your order.

So I placed an order on the 29th of November and the expected delivery times were 3-5 days. I received the tracking number so I was tracking through Canada Post. It said that my order will be delivered by 3rd December. I thought "okay that was quick!" Then I waited for the order and nothing until the night, next day I checked order status again on Canada Post and it said that it will be delivered by 5th December. I waited and nothing! Then 7th December nothing! I had bought this for my friend for birthday it's 12th today and still order have not been received!

There is advertising on the bay's website for Lancome purchase with a free gift set. I placed an order close to $200, so I supported to receive one set of complimentary free gift and another gift (for purchase more than $150). My order confirmation said three items will be sent. When I received my order, only two items were inside, but the packing slip said three items were included. I took a picture and sent to the customer service immediately. The customer service emailed replied that they will check and contact me.
Three days later, I've got no reply. I emailed them again and asked for my free gift set, they said they did not have it in stock, the complimentary gift set was given base on availability. I was so so so angry. I checked the website everyday since, and found out they never took the promotion ads from their website. They either had the gift in stock or were lying continuously to other customers. I told my friend about it, and surprisingly found out the same thing happened to her two years ago. She stopped shipping at Hudson's bay. I also will stop purchase again from this liar.

I ordered furniture jan 22, arrival to b june 22, I called the week before arrival I was told everything was on schedule, I threw out old furniture and tv, painted and prepared room. Two days before delivery I was told there was a 3 month delay, but all furniture was in the garbage, I called numerous times, told to BORROW FURNITURE from local store, really, I was told by supervisor that I was lied to, when asked about delivery in june, the bay was told in may from the supplier, that furniture was delayed. They lied to me, now I have a supervisor Pat that said she will take care of the problem. Great. I phone her every day for three weeks, she wont call me back.
Dont ever purchase anything from the bay

Yesterday, I spent SEVEN hours on or by the phone waiting for any of FIVE HBC Customer Service agents in two different countries to authorize a Purolator return of two exceptionally heavy/unsatisfactory Ralph Lauren feather/down bed pillows which, at 75, I could not possibly lug to a postal station. Purolator actually received authorization to pick up shortly after my original call to South Africa but, without the label, I had to send the driver away. I recounted my major dissatisfaction to 6 Toronto friends on a ZOOM call and each one of them, through their own experiences, has lost faith in HBC. How sad!
I sincerely believe I am owed compensation from HBC for my frustration and my wasted day trying to get basic Customer Service.

The general manager of this Hudson's Bay location quite literally treats her employees like garbage. She power trips and bully's her employees and customers. I feel so bad for the women that work at the makeup counters, as they are told and forced not to speak with one another what so ever. I've been to many Hudson Bay locations all throughout Canada and this one has to be the utmost unprofessional & least taken care of. There were rats and mice found in few of the stock rooms which indicates how contaminated and unsanitary the location is. I don't wish to speak about the washrooms as well. Many of the employees complain that they suffer from anxiety and stress because of how they are being treated and even cry in the restrooms because of it. Another odd coincidence is that the younger & well favoured woman that get hired seem to have a harder time rather than the others. God forbid you come down with a cold or illness, that doesn't exist in the General Manager's world. You will be written up as sick or no show (skipping work). Lies were also spread that customers were at the booths of woman who were on their breaks to cause pressure to her workers yet when asked around, found out that indeed no one was actually even there. Think twice about joining this location.