Hudson's Bay

I ordered a dress through the bay only to have it arrive and not at all as pictured on their website. What I discovered is that it is through their ‘marketplace' and not the bay. As a result, the bay doesn't care. I have to pay the cost or returning the item which means I'm out of pocket for an item that wasn't what I ordered. When I contacted the bay they responded with a cold, unfeeling nothing they can do. Be very cautious when you purchase anything from the bay.

Can I select no stars? Do not purchase from the Bay online! They sent me the wrong watch, and then made me pay to ship it back to them, where they didn't even update me that they received the return. I am now told I have to wait weeks before getting my money back, for a mistake they made. The watch is expensive, and there has been no acknowledgement of the money I am owed, or the frustration I have been put through, just to have my order corrected. I am so fed up.

I had ordered a dress for my staff Christmas party on Nov 26. The bay email I got after said it would be delivered on or before Dec 3. My staff Christmas party was last night (Dec 10) and I still have no dress. When I go to the deliver company tracker it still shows that the package has not been received for delivery. I had emailed customer service on Dec 8th, they gave me a case number and said customer service would contact me as soon as possible. They never did. I called and spoke to someone at the bay online customer service on Dec 9 and they said they would ensure I could get my dress before my party and Dec 10 and would contact the delivery company and then call me back. They never did. This was the worst online shopping experience ever. Never trust them or buy from them!

I cannot believe that the store I grew up with is now outsourcing to Third World countries their customer service are children and their products are now made in China and completely low grade. I had a nightmare experience I will never purchase from them again!

I an disappointed and appalled that this iconic Canadian department store has outsourced their customer service department. Since ordering three rugs on October 18,2020, I have made 6 calls and written 5 emails to "Customer Service", a term I use lightly because of the frustrating lack of service from people with limited English skills. I did not receive any rugs, and have received a partial refund. No one was able to explain why the rugs didn't arrive, except for telling me after multiple calls, that the third rug was sent to the wrong address. I received a response to an email on December 7 saying a refund was issued, but I wouldn't get the money for 21 business days. I am still waiting on January 6,2021.
What a scam! I have reported HBC to the Better Business Bureau of Ontario and written a letter of complaint to the Corporate Office in Brampton, Ontario. I think all of us dissatisfied customers need to publicize this company's bad business practices!

Susan in British Columbia

I ordered 3 item on December which i ended up returning them because didn't fitt me.
I returned them first week of January and i got a confirmation that they received the items.
On the email was saying to wait up to 30 days so the return to show on my bank account.
I was waiting 30 days and then i called them to ask why the money haven't been refunded. They made a case and said that i have to wait 14 business days. Long story short i've been calling them back and forth several times and nobody solve my case. 3 months later and i haven't received my money back, which is unacceptable. I have lost my money for nothing, you guys are the worst to deal with.

I tried a dress that was under the price banner for 69.99. There were 3 identical dresses hanging. Took the trouble of trying them. Went to the counter and price read 134 $. Manager Hasán was called and he said the dress was probably misplaced. When I told him that they were three of the same. He goes, checks and comes back to tell me there were none. I did not buy the dress and I went back and took the picture of the rack where they were two dresses hanging. He not only lied to me but he was also condescending and unprofessional. Will not be going back to the bay at Square One. Honestly I'm turned off from shopping at bay.

Tried to return a Polo short without receipt. They told me they have to mark it 90% off, i. E. on $140 shirt I get $14. Outright robbery. They are still living in the 1990s. This was bought through their credit card but I was told they o not have records of anything. Sad story for the Bay. They will not last in business for long.

Do not buy online from them, I got my package stolen because the delivery guy decided to live it in a non safe place, I have been fighting with them for 2 week now to get my money back. Every time I talk with them they say will be in touch in 48h, now they are telling me to call the police like the cop can somehow find my package. I have never seen this before it there responsibility to make sure I get my package.

I do like shopping at the Bay and pretty good at not needing any help. If you need help forget, you can never find anyone available. That's managements fault.
Today I tried to call both the downtown and Metrotown Bay on the phone prior to going to make sure a specific coat was there. The phone in multiple department were never answered. I was using 2 phones simultaneously and going to each department. FINALLY I had got through to Sarah in the downtown dress department, who went over and beyond to help me on the phone and in person. The coat was too large so I repeated the process with Metrotown. I was finally able to get through to Helena, I have no idea which ladies department but she also went and look all over for this coat and put it on hold for me. These 2 women were amazing and helpful. It was refreshing that kind of customer service and I really appreciated their efforts.

I bought a pair of shoes for my daughter online and it was too small for her. When I took it back to exchange the size, the salesperson said it was a final sale and it can not be exchanged. I talked with the manager and also Customer Service without having any outcome. I asked for the store credit and they refused to give me anything. I will never ever do any kind of shopping at Bay. I am suggesting everyone not to do any kind of shopping there. I have never seen such poor Customer Service anywhere in Canada. I won't be surprised if they declare bank Korapsi soon.

So i ordered online some stuff like clothes, boots, sweaters and mask! I have missing the clique satin mask that's worth 30$! They said they can't refund me or even shipped another product to me! Telling me the weight is right! But i literally took photos and videos while unboxing it and it's obvious that i was missing the satin mask! I waste money for the product I didn't received! What a $#*!ing joke!

The worker with the tran ID 0892 ************** was absolutely amazing, he worked tirelessly to ensure that i was satisfied with my purchase and was very kind. I highly reccomend visiting hudson's bay not only for their amazing products but their even better staff!

Even giving one-star is too much; HBC should receive ZERO stars. Stay away from buying from this company. Hudson's Bay will not honor gift cards and will not honor points used in the same sale. Terrible. Offering no customer service help. Wasted 3hrs with a total of 11 phone calls including a 42:56 minute placement on-hold, to which management never answered the call. It should not take over 5 days to place an order for one product using HBC points and a HBC gift card. Ridiculous. Stay clear of this company. Tried reaching out to media and IT HBC support but was ghosted -- with no responses to my emails.

I despise, loathe and detest the new Bay. I use to walk out with 5 plus size items. Could not even find them now. You took out the class Canadian sports clothes. The canoe. It's not Canadian. You are despicable. Full and monotonous.

I was looking for a coat and did not find my size. I asked the customer service person ( her name is Nisreen) in the woman's section. She went extra mile to look for my size on the racks then she ordered it for me online and shipped it to my address!
I received it after 3 day! And I loved it!
Thank you Nisreen

1. Never received online order but refuse to credit because they said an investigation is ongoing with the carrier. The fact that the customers never received their package does not matter!? (there's no logic to how their business is run).
2. The chat support is the worst I ever encountered. Constantly disconnects and have to start all over with a new rep. Every. Single. Time.
3. When I check on the status of the investigation, their reps will tell you that they will forward for an investigation and will take another 7 days! (basically back to square one with zero progress ie. My issue started April 25 and it's now May 10th= that's 7+ days and still didn't get my money back or offered to resend the package).
Based on this, you can see it's truly not worth shopping there because if something like this happens, your stress and frustration level will go through the roof!

I ordered a pair of boots as I try to shop Canadian as much as possible. I went online after 3 weeks waiting for them and noticed that they had been "returned." My credit card has been refunded for the entire price. I never received them to return them and now when I try to re-order them it will not accept my credit card. Poor service! Needless to say, Amazon will have them here in 4 days. I will not order from the Bay again

I've purchased a 900$ coffee table back in early October 2021 with the seller guaranteeing a delivery date by November 25th 2021. In late January 2022, after making 4 follow-up calls, I finally receive the table, but it's shattered in a million pieces. I politely ask for an exchange, but customer service wants to "audit" the pictures of my broken table before even talking about the possibility of taking it back. Therefore, I immediately send the pictures by email... A week later, I still have no news from customer service and I'm stuck with a 5'x5'x3' wood crate in the middle of my 600sqft apartment. I'm now in the process of having my credit card company refund the transaction as Hudson's bay is acting fraudulently at this point. If you're considering purchasing furniture, I strongly suggest looking elsewhere.

I recently had a pressure to shop at Dior section of Hutson's Bay located in Hillcrest Mall. I was assisted by sale's person Raissa who was very pleasant and friendly. She is professional, well familiar with products and can give the best advise. Will definitely go back in the near future.
Inga

Worst experience ever! Purchased a pair of uggs online from HBC, they apparently contract out their deliveries to a company out of Quebec Intelecom. Driver made one attempt, refused to give me 2 minutes to get to the door, drove away. Texted he'd return next day. Never made another attempt for 3 more days. I called customer service for delivery options, scheduled a new delivery date. Waited all day, no delivery attempt made. Checked tracking, showed my purchase was already shipped back to HBC!... what a joke! Never buying online from HBC again. HBC, please use a certified delivery company like UPS, FedEx, etc.

The Bay states they have Easy Return... ummmm, hardly. Returns cannot be completed by curbside drop off (which is ok) - so you would think they would make it super easy to return items via Canada Post. Not happening - Canada Post is not an option, and a courier service is the only way. So, you have to drive to drop off your parcel... and pay $8.00. I think The Bay should take a page out of H&Ms return policy.

I have never had such poor customer service! WOW! The worst! The Bay has really gone down hill. WILL NOT be buying or even looking on line anymore! They've added Marketplace, and who knew you couldn't return it! SO upset! Now I have to pay to return a heavy jacket which will cost alot to ship. Never again for me and I've been considered a loyal customer for years.