Hudson's Bay

They decided to put plus size with regular clothing so you love a shirt and wow not in plus size. Looked at 10 racks and no plus size. Was told I have to walk the whole store and look for it manually or look for a mini plus size rack in the middle of the hundreds of regular size choices
Poor poor layout and service for plus size.

I bought an Instant Pot Duo Nova 6QT from Hudson Bay for $129.99, online. Within a day or two, another store - Real Canadian Superstore had the same item for $79.98.
I sent Hudson Bay a copy of the ad showing the same item on sale for $79.98. I made repeated tries by e mail, calling customer service, etc. They refuse to price match. I could return the item to Hudson bay, but now the item is no longer on sale at the other store.
Be wary of buying items at Hudson Bay - they do not price match - will give many reasons not to price match.

I have ordered from thebay.com numerous times. Of all the times I have ordered there has only been one time that was a negative experience but I was able to easily contact customer service for an explanation. Some items show in stock but ship from individual stores vs the warehouse, these items can sometimes not end up being shipped. I think they have a great selection, great sales and awesome brands to choose from. I have to dock a star on my rating as I do not have a Bay Card, nor do I want one, so I have to spend $99+ in order to get free shipping (unless it is a beauty order). If you have a Bay Card the free shipping threshold is lower. Also, most additional coupon code discounts are for cardholders. Returns are easy when you do with within the listed time frame and in store. I have never returned via mail. Shipping has always been super quick and shipping charges are reasonable if you dont hit the free shipping threshold.

I love the Bay! Yes, it is true that there are fewer sales people around, but those who are are unfailingly polite and over 90% do their best to be accommodating. I particularly wnt to commend 2 women at The bay downtown {Georgia and Granville, Vancouver} Angelina and Leila. Or is it Layla, are stellar employees. They always go the extra mile, brimming with good humour and a positive aura that is infectious. While they both work in fragrances, Angelina assisted me with a Dyson hair dryer purchase that was a bit challenging. Layla was very kind with a perfume purchase. I have bought handbags and found the staff knowledgeable and helpful, Women's wear, on both the 2nd and 3rd floors, the bedding staff are also very proficient. I think any negative reviews must be one offs. I only hope that The Bay never leaves
Andrea S Vancouver, B>C>

I sure they will go the same way as Eatons and Sears! They changed return policy in October apparently, tiniest of sign on something I would consider important My 80 year old mother thought her bay rewards card would keep track of her purchases. Went to return a gift she bought that was to big. Wouldn't do exchange she wanted, shame on you Hudsons Bay! I predict your Nanaimo store will be closed in less than a year.

Ordered jeans that were on a 2 for 1 sale. Got 1 pair. Called the customer service and opened a case number. They reviewed the complaint and said they would send another pair. Waited and waited…called again and quoted the case number. They said the jeans were on their way. Waited again. Called today and was told the case number that I was given didn't exist and they weren't shipping the jeans because only 1 pair was ordered instead of 2…. He did offer to give me a 10% discount off the full price if I wanted to re-order the jeans.

My wife ordered a piece of clothing fromThe Bay marketplace. The item did not fit and she was approved for the return. After a month she has still not received a return authorization. She has called several times, has asked for a supervisor to solve. Everyone apologizes and absolutely no-one takes action, and no supervisor has called back.

Do not order online! Something is very wrong with their order and delivery system - you'll end working hard to get reimbursed for products you ordered but never received. I received the wrong order the 29th of August. Had to send the wrong products they deliverd to me back. Never delivered me the right products. $#*!tiest follow-up ever. Must of spent 6 hours of Mt time so far with this. Still no reimbursement the 21st of September. They are light-years away from competitors. Stay away!

I constantly receive letters from The Bay which contain some kinds of special promo codes, however most of the times that I am trying to apply them to my order, they simply do not work. Which is a waste of my time and simply not serious on the part of such a large company as The Bay.
Also, when I failed to receive an order from The Bay which the shipping information listed as "Delivered", I had to write twice to The Bay's customer service, and both times their replies were along the lines of "What is the product that is missing?" - the details which I have included in both my letters - and "Please check the area surrounding your mailbox, around the planters, the patios and with the neighbors" - and this was again simply not serious. It wasn't worth the price of the missing item to waste my time to write to them for the third time, so I just decided to let it go. Very dissatisfied.

I bought a sofa and was told pick up would be December 6 and I would get a phone call or email. I'm still waiting, no one can tell me if the sofa is sitting there waiting to be picked up. When they check they say oh yeah I can see its there I'll send an email and confirm, then I hear nothing. Went into the store I purchased it at and was lied to from the "manager" that he would escalate the issue with the warehouse and I would be receiving a call from him or an email by that evening or the next day, it's now again been two days and radio silence. This is the worst customer experience I've ever had with a store. Their inability to resolve something that should be very easily resolved is infuriating. Don't lie to your customers and then just stonewall when questions get asked. One call center guy who I could barely understand had me on hold for 15 minutes while he "looked into the issue" then just disconnected the call. A good customer service rep would call back, they have my number, you have to give it to them before they do anything with your call so…. It's just the worst most Mickey Mouse set up imaginable. Avoid purchasing any big furniture item that you can't take from the store immediately.

I tried using my gift card at TheBay but it doesn't work. It's a Friday, and there is a sale. After an hour on the phone and via chat, I was told that the web site is undergoing "an update" and while that is happening, anytime between 24 to 48 hours, no gift card use is possible. There is no information about this ON THE WEBSITE itself, meaning you have to spend hours just to find out what is happening. I think they probably disable this on purpose, to make more money during busy times and sales.

I ordered shapewear from The Hudson's Bay. They delivered the wrong item so I called and they reassured me the item would be correct the next time so I not only gave them the benefit of the doubt and reordered, but still had to pay for the shipping on my first order. The second order arrived with the wrong item again, leaving me to pay for shipping twice on two orders I don't even want. Now (with these gas prices) I have to drive to The Bay to drop off these two packages to get my refund while still having to pay for the shipping of two items I don't want or need. Absolutely awful experience and never will I ever again purchase anything from this company.

I shop the Bay online as there are no department stores near me. The delivery is prompt and correct. However, returns are a NIGHTMARE! Every single time I return an item I have to FIGHT with them to get my full refund. The first time it took more than 30 days after the original email stating that they had received and processed my return (they claimed mastercard lost the refund (?)). The next time I received the confirmation of return email and LESS THAN HALF of the refund owing via PayPal. When I called after a week of waiting to see if the remainder would appear I was told it had been processed and I should wait. Oh, and there are no supervisors or managers that I could speak to. I emailed the company looking for the refund and no response. If you like having no product and no refund than shop thebay.com. Otherwise, shop anywhere BUT thebay.com.

Love the selection at The Bay.

Recently tried to use a new gift card online and it would not work. Called customer service and, although it took a while to sort out, it was not the customer service person's fault. He stuck with it, resolved the issue and and even sent me a new gift card to replace the one that wouldn't work without me even asking for that.

I placed an online order and a used underwear was in my box of Calvin Kline underwear. The delivery bag was sealed and the box came opened already so it wasn't the delivery person - I suspect the person who assembled it for delivery took one of the fresh underwear and swamped it with his own dirty used underwear. His underwear was carelessly shoved into the box and he didn't even care to close the lid.

Funny and sad at the same time. When big brands are dysfunctional because of small people working in customer support. The person who worked on 18 Feb, 4 pm, EST time in e-gift support put the e-gift card on hold, knowing that I was leaving for the Birthday Party:)

And it's not even the end of the story, the next day when the e-gift card still wasn't been delivered and I asked for a refund. The card was delivered a couple of mins after I asked. So I called and made sure that it's not going to be canceled or refunded if I am going to give it to a person. And I was told that this card will work for sure. And when the person used it it didn't work.

Anyhow never buying from Hudson's Bay again

Every time I buy something, They send it wrong. The shoes I bought are size 3, and they sent me a size 13 for a child. Just now I bought a set of pajamas for my son, and they only sent one piece. Clothes, but no pants. The socks I bought before were sent to me for newborns, but I didn't return them because I felt annoying, but now they're wrong. Their working ability is too bad. I really don't dare to go to the bay to buy things anymore. I don't dare to believe them anymore. I'm so disappointed.

Over a month ago, I wrote to Hudson's Bay explaining that it issued an invalid gift card. I sent Hudson's Bay a picture (jpeg file) of the invalid gift card. I explained that when I entered the gift card number and PIN, the Hudson's Bay system told me "invalid number of PIN." Had the customer service representatives paid attention to the jpeg file attached in all of my 10 emails to Hudson's Bay, they would have seen they issued me an invalid gift card. Not only do the customer service representatives completely disregard my issue, they are very unapologetic and tell me to contact the Gift Card department, after our 10+ email exchanges, each of their responses being a generic message completely unrelated to my gift card issue I described thoroughly. As a customer, I wasted over one month of my time dealing with the worst company ever, and I didn't get any compensation for all the trouble this company caused me. Don't ever purchase from Hudson's Bay!

WARNING:
I've been buying at the Bay for 43 years. Mostly online. During the pandemic, I bought a winter coat and paid $ 300 on the sale. He didn't have an statement saying it was a final sale. Once, I received the coat, I realized it was too big. I went to the store to return it and the lady told me, she can't take the coat back because it's a final sale. It was written very small on the final sales invoice. I went back to my Bay account and they blocked this purchase from my sight. I hadn't learned enough from my mistake that I bought back Christmas presents and the same thing that just happened to me. Same thing happens at the store. I will never and never buy at the Bay. They are not honest and they are tricky. Finish for the Bay. Make sur before it's the purchase you wanted. Bye, Bye the Bay

I ordered a jacket. I was sent the wrong size. It was huge. The marketplace seller responded but then ghosted me. Didn't tell me how to return the item. I had to escalate to the Bay customer service. Then they forced me to return the item at my cost. I will never buy again from The Bay/Zellers marketplace.

First off you don't realize until it's too late that The Bay has started using a marketplace structure on their website. The reason I went on their site was because I trusted the store. Ordered cutlery for my wife and when UPS delivered I was charged more than 40$ in duties. I was flabbergasted that I would pay duties on a purchase done through The Bay. Furthermore the item didn't suit our needs and I wanted to return it to The Bay and I was informed that it wasn't sold by them so I would have to pay shipping to return the item. At that point I'll just buy from Amazon. At least I know what I'm dealing with there and I get free returns.

I ordered online, return by post is required. There is no instruction after you start the process, I click' begin return process', then nothing, no NEXT, no link to copies for processing. No paper trail for you to ensure the return. Chat they solicit sucks (NO ONE), they send an email and ask you to 'reply to email if you have further questions, but then when you do it says not deliverable! UNbelievable this company of our heritage is poor with customer service. I do NOT RECOMMEND ordering clothing (anything) online from the BAY, it is hostile

I ordered a pair of black jeans on November 26th and STILL have not received my order. By the time they arrive... sorry IF they arrive, it'll probably be summer. Very disappointed in The Bay's online order process. A lesson to me to NEVER order anything online from The Bay again!