The Body Shop

In my opinion the new packaging design is ugly and crude. Whereas old packaging looked aesthetic in my bathroom and bedroom, now it is no pleasure to look at, so put away in cupboards!
I used to love Indian Night Jasmine eau de toilette so when ran out ordered the apparent new version (Wild Jasmine) - totally disappointed as lacks quality and depth of original fragrance.
What a shame, will now be very reticent about ordering, or asking for Body Shop products as presents from family and friends.
Also new website not as user friendly.
Christine, Essex

Horrible experience with this company! If you want to purchase an Advent and actually use it during the advent skip this company. If you don't want more stress to your Holiday season avoid The Body Shop at all costs! I would give negative stars and that really should be an option they don't even deserve one.

Just bought some lovely body butter from here. Keep an eye out for the sales that they regularly have. You can quite often get free delivery on items too. Delivery is always quick and the items are well packed.
Plus you can rest in the knowledge that no animals were harmed making these products :)

Been buying your products since first store opened in Ohio. Last order opened top. Everything is waxy hard. Has scent thank you put on skin as I cannot afford to throw out. No softness nothing. Has scent but waxy substance not going to soften skin. Never again. I was a 35 yr customer. It was nice. Not now. Rita Cooke

Everytime I make a purchase at the Body Shop, I usually regret it. Most of their products have an overwhelming amount of fragrance and its very artificial instead of natural.
I do really like some of their body butters and how moisturizing they are for my dry skin but most of them contain an off putting scent. They also have an amazing assortment of face masks and body scrubs. All their products are cruelty free and vegan.
I have never had had an issue making returns, whether they are from an online or in store purchase. It just has to be within their 45 day policy.
If you love products with strong fragrances then you will enjoy many of their products. They have great sales and coupons as well!

I bought moisturizer cream for my family who will be traveling abroad. I expected the items to arrive on time. NOT EVEN CLOSE. Items ordered on 11/4/2021. Seller advertised 3-7 day shipment. As of now 11/20/2021, items still not received and continually getting delayed. Customer service representatives are useless, refused to change shipment, resend item, or issue refund. Obnoxious repetition of "I am sorry" and "I understand" by the customer service representative on the phone resulted in zero change in this transaction. As of now, item continued to get delayed. No help. I'm demanding a full refund for this transaction.

Update: it's been 3 weeks after my order, the items have been shipped by mistake back to the "warehouse." Per the manager, an investigation has to be completed. No refund will be issued prior to that. This is the fourth time I made a phone call trying to deal with this messed up company. I got my refund after threatening to report fraud to my credit card company.

My Mum and I have been using White Musk oil perfume for 30years. I can't wear any other perfume that is not an oil. We are both very disappointed in the new " Vegan bottles ". No Smell, No white musk scent, just smells like metho with a more expensive price!
My Mum's bottle has run out but I still have a little of the purple bottle and the bottle before that. So much scent in both bottles compared to the new one. I always get compliments when wearing white musk, but this new bottle doesn't even last, no aroma of musk at all.
We would of brought more bottles if we knew it was going to be discontinued.

Some products can be on the high end for pricing; however they have sales regularly. If you wait for sales 40-70% off sometimes with free shipping you can get some fantastic deals.
I have never waited more than a week for items to be delivered, including boxing day sale which was their busy time. Never been disappointed in quality of products I received.
Favorite is the body butters, love the soft, subtle scent of coconut body butter and the Strawberry Body Butter. Fragrance lasts all day but not overbearing and skin is noticeably softer to touch. Husband loves the hemp lotion as he works outside all winter and it really heals and protects his skin from winter chapping and cracks.

I can't speak to their products as I placed an order and due to a technical issue with their site, was not delivered to the correct address. Customer service was unapologetic and offered no resolution as is their "policy". I was treated like a liar and a criminal. I felt if they were not going to replace the $100 order at no cost, the least they could have done was offer a discount off another order. I will NEVER shop Body Shop.

On 11/19 there was an online promotion on their body butters list $12 with 40% off with free shipping. At check out it clearly stated that I qualified for free shipping + 40%off. When I entered the discount code for some reason it did go through, I figured I would just call customer service and they would put my purchase through however that was not the case. When speaking to the manager at customer service she basically called me a liar. She said the price couldn't have been stated as such and refused to honour the promotion. Although I love TBS butters they will not be getting my business anymore for the way I was treated.

I have already tried this products by the brand and I am really really satisfied by what they offer this product do not match to any products offered by other brands would definitely like to try their other product range by the body shop. Their products are just amazing and I am in love with their brand

I purchased 3 of the same items at one time. After using one of the items, I went to use a second one and the product was defective. Would not pump. They refused to replace the item saying it was purchased too long ago. I told them I purchase 3 at a time to save shipping. They did not care. Want me to pay to return it. This is a $30 item.

Got an email saying 30 percent off and it would not apply to my order. I have heard every excuse from customer service. Would not let me speak to a supervisor. Was even told at one point it was not their email. No help at all

This Body Shop product was fun the first 12 days, but lost steam for me when the boxes for the remainder of Advent had repeat items (the only difference being different scents of the same items). I'm sure they would have had the stock to have added different things so that each day was more novel...

I bought Body shop's Vitamin C Glow boosting Moisturiser and I'm very happy with the purchase. I use it on my face whenever I feel like my skin is looking a bit dull or tired. The moisturiser gives it a nice glow, with a fresh, dewy look. In the winter months I have noted that I need to also use a bit of natural oil before applying the Vitamin C Moisturiser, as I feel that my skin needs just that little bit more moisture than the product provides. All in all I think it's a worth while purchase and definitely one I plan on always having in my skin care cupboard.

My friend visited the Exeter branch of The Bodyshop and left in tears due to how they were treated by staff and their manager. There was no compassion shown to try and help with my friends autism. Due to the staff interactions my friend became non-verbal. No effort was made to address my friends needs and they were made to feel so uncomfortable that they had to leave in tears. I never normally leave reviews but their conduct has moved me to do so. And want to raise this feedback so that others don't have to go through the same treatment. Bad customer service by any measure, but it is even more important that they should have the training to be able to provide appropriate service to those with conditions such as autism.

I ordered the Share the Love Big Advent Calendar as a gift. However, the gift never arrived. I reached out to The Body Shop for a few days trying to track down my order. By the time they confirmed that the order was lost, the product was sold out and could not be replaced. The Body Shop did issue a refund. When they reached out to solicit a review I gladly obliged. However, my review was denied. Disappointed that they sugarcoat things and pick and choose which reviews they allow on their site.

So irritating and annoying to deal with. Order was shipped with an item not included. Contacted customer service who told me to wait 72 hours for a response, and then there was no response. Contacted again and was told to wait another 72 hours. At this point, I will never get a refund or a replacement for my missing item in my order. Total scam.

My husband purchased The Body Shop's Vitamin E skin care kit for me for Christmas. I haven't stopped using their products since. The toner and the night cream are my new holy grain moisterizer and cleanser. Since then I've ordered from their website many times. One time I ordered the full size Vineyard Peach body butter (along with the Green Candied Apple body butter). Everyone online raved about the amazing peach scent so of course I had to get it! When it arrived I smelled it and it smelled more like sage than peaches. I went to my closest Body Shop store and asked if I could exchange it. All they had to do was look up my order on the computer and said yep we'd be happy to make the exchange. I grabbed the Morninga Body Butter and was out of there in 5 minutes! Great customer service, so helpful and easy to work with. Not to mention the scents are to die for and their skincare products are fantastic!

I bought ginger anti-dandruff shampoo from The body shop. The saleswomen recommended for me since it is good for dry hair. Even though it cannot treat hair loss, it made me comfortable after cleaning.

They have an amazing skin care range products. All the products are very much beneficial for the skin and does not harm the skin at all. Love their sheet mask. Prices are high but worth the money products. Overall, nice experience.

I placed an order online with The Body Shop 2 weeks ago, Imand my order was supposed to arrive in 5-7 business days. It has been 14 days and I still don't have my product. When I check the FEDEX track your package link it shows that my package has been in pending Staus from day 1. I have contacted the Body Shop several times and have asked for them to help me. I've spoke to their customer service rep (if you could even call her that) Valentina and she has been of zero help to me! She keeps telling me that I need to be patient and wait. Meanwhile this company has my money and I don't have any of the products that I ordered. She refuses to try and locate my package or contact FedEx to see if the package has been lost. I've asked the Body Shop to refund my purchase since it's been 2 weeks and I haven't revived my order and they refuse. Never, Ever order from their website. They take your money and never you send you the product! Worst Company Ever!

I went there and all the lip butter was not sealed and was on top of each other, I opened the non-tester as I thought it was a tester and was told to pay for it. Now if it was sealed I would understand. Or put in some way that u could tell its not a tester. Not even hydrating and feels old