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Commense has a rating of 2.4 stars from 66 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Commense most frequently mention store credit, and return policy problems. Commense ranks 416th among Women's Clothing sites.
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Purchased two items on this site. Was not a 100% satisfied with either, (nothing actually wrong with the clothes just was not flattering on myself) so I proceeded to return them. The representative(s) who helped me out were extremely communicative and really put that effort to come up with a solution that resolved the issue. Truly appreciate that level of customer service. The clothes I had bought may not have worked for me that time but I will still consider buying from this site again because of the pleasant experience I had.
I have used this company once before. It seemed ok. They avoid returns and provide credits back so you can shop again. I had an old credit and thought I would use it. I had 2 separate orders so I could use my credit. I contacted them immediately, and tried to cancel one of the orders. I was told I couldn't and to not to accept it and return. One order came with 7 days, the next order took over 15 days. Doesn't make sense, but it did. Unfortunately, I had return the items as the sizes were way off. You have 7 days to retun the order. By the time they even replied, it was 7 days. The entire process was a nightmare. You would a receive a response from different people and each saying something different. Also, the return fee is $20. Which is extremely high. As of today, 7/30/24, this has been going on since June 14. I still do not have my refund. I have contacted my credit card too
Great Experience with Customer Service and also nice quality clothes! One of the dresses was a bit large on me, I usually am a Medium but I am going to buy smalls from Commense now.
Tip for consumers:
Might have to pay for shipping back returns.
Products used:
Dress, Shirt
This brand is amazing. The quality of the items is so high! Among my products, what I liked the most was the super comfortable but above all warm jacket, to be worn even on the snow! I love Commense
I am very pleased with my order. The customer service is great too. I had to return something that wasn't my size and they were quick and really great about it.
Over a month and still did'nt get my order. I ask for a refund but no answer! My first order and it will be the last one!
They are responsive with their email they helped me out with my returns on a item tht didnt fit me well. The quality of fabric for pants was really great sad it didnt fit me but gonna redorder again
Tip for consumers:
Please check the size chart
Products used:
Pants
Great return policy they have makes them trustworthy. I enjoyed shopping. Thank you so much for making shopping fun.
Tip for consumers:
Use the S,M,L as your size and ignore the numbers (inches ...)
Products used:
I did not used them because it was too big for me.
The close are beautiful and if they they don't fit right or not to your expectations they do a great job to make it right.
Products used:
A dress
Good quality items. Shipping takes a bit of time but worth the wait. Sizing is true to size also which makes things easy!
Products used:
Sweaters
The quality was much better than I anticipated. I only had issues with the sizing. Now that i figured out the accurate sizes, i'll shop more.
Aside from the great quality of the products. The customer service experience is A+. Return policy was superb.
Every piece I received was so elegant. The material is amazing. Fine quality at an affordable price.
Products used:
Dress, coat, shirt
I've made an order of jacket but recieved an email saying it's been delivered but it's no where. I've check everywhere but haven't received anything
Customer service 5/5. They respond quick. The items I bought are good quality. Would recommend Commense to anyone.
Products used:
Blazer
Clothes fit perfectly and are good quality clothes. They aren't see-through. Good customer service.
-Shraddha
Gain trust and grow your business with customer reviews.
Hi Leny, sorry for the inconvenience firstly. We checked that your parcel was delivered. If you still do not receive it, please contact the local carrier, we have sent you an email with the contact information of the carrier. If you need any other help after contacting them, please feel free to get back to us, we will try our best to solve your problem.