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Commense has a rating of 2.4 stars from 66 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Commense most frequently mention store credit, and return policy problems. Commense ranks 419th among Women's Clothing sites.
This company does not typically respond to reviews
Purchased two items on this site. Was not a 100% satisfied with either, (nothing actually wrong with the clothes just was not flattering on myself) so I proceeded to return them. The representative(s) who helped me out were extremely communicative and really put that effort to come up with a solution that resolved the issue. Truly appreciate that level of customer service. The clothes I had bought may not have worked for me that time but I will still consider buying from this site again because of the pleasant experience I had.
I have used this company once before. It seemed ok. They avoid returns and provide credits back so you can shop again. I had an old credit and thought I would use it. I had 2 separate orders so I could use my credit. I contacted them immediately, and tried to cancel one of the orders. I was told I couldn't and to not to accept it and return. One order came with 7 days, the next order took over 15 days. Doesn't make sense, but it did. Unfortunately, I had return the items as the sizes were way off. You have 7 days to retun the order. By the time they even replied, it was 7 days. The entire process was a nightmare. You would a receive a response from different people and each saying something different. Also, the return fee is $20. Which is extremely high. As of today, 7/30/24, this has been going on since June 14. I still do not have my refund. I have contacted my credit card too
This company has screwed over me and so many of my influencer friends do not order from here. Melissa is so unprofessional they will message you for a collaboration, send you a link of last seasons clothes you can only pick from because everything's on sale and they're trying to get rid of it, not pay you and then not hold up their end of the collaboration! Trash company
Cannot believe how amazing the quality was for the price.
Customer service was responsive and very helpful.
Clothes shipped same day i placed the order and arrived in less than a week!
100% recommending to everyone i know :)
Products used:
Pants & Top
I bought a dress for $36 and when I needed to return it because it did not fit properly, they told me that I would only be receiving $11 back since the label for return would be $25. Will never purchase from here again. Very disappointed.
The clothes are decent, I didn't see a huge quality issue (for the price I wasn't expecting high quality) as some have mentioned. But it took about 5 weeks to receive the clothes and when I needed to return 3 items (out of 9) because they didn't fit, they have this crazy back and forth emailing required which needs photos and detailed explanations about why you need to return them. THEN they decide if you can. If it fits the criteria of an allowed return they negotiate that you keep the clothes and take the amount of the clothes in store credit, or keep the clothes and half of the money back. I bought one skirt in two sizes as I read it ran small and neither skirts fit, so WHY would I want to keep them? The whole back and forth has currently taken over a week and 5 emails, and I still don't know the outcome. And I've read they make you get a $30 return label for the clothes, so essentially you end up paying for shipping both ways.
WTH?
Don't they care about return business? Until this nonsense I likely would have ordered for my daughter again (the bulk of the order) as she is an easier fit and her quality standards are lower. But needless to say that's not happening after this.
Do not buy from them unless you are fine with a 5 week delivery time and basically a store credit if the items don't fit.
Tip for consumers:
The return policy is a lie. They try to negotiate a store credit and it takes a week of back and forth emails and photos
The clothes take 5 weeks to arrive
Products used:
2 skirts and 3 shirts
Recently ordered from here. Paid for express shipping (4-7 business days) I went to track my package and for 4 days it only says a shipping label was created. I reached out to commence and they sent me a link saying they shipped it, but it showed the same thing, FedEx awaiting package. I reached out to FedEx to confirm. Really frustrated about this. The clothes looked very cute and I don't want to have to cancel my order, but I need them before a big move hence the fast shipping that I paid for. Worried this site is a scam.
Recently bought multiple items from Commense clothes, they were made with cheap material and all are in wrong size. Seems they don't have a clue of western sizing although they try to sell in the US. Tried to return, but there is no phone number to call. The email is the only option for service which is responding very slowly and the service was cold - they refused to refund but to offer partial store credit. There is no response at all if you don't want the store credit. What a terrible place to shop. All time and money were wasted. Don't shop there!
Tip for consumers:
Don't be fooled by the pictures they posted on their website. The clothes are poor quality and most importantly the service sucks - they don't care if they made clothes in wrong size and just refuse to refund. Be careful with your money!!!
Products used:
None of the products can be used as they all are in wrong size. I received a bunch of junk.
I was impressed with my first order from Commense. I ordered four dresses and 1 pant. All but one dress were well made perfect fits. The dress that didn't fit was well made, just not for my form. Upon my request for return/refund I was presented with two environmentally friendly options, a feature of their sustainable fashion policy. I was quite impressed by this policy that I will be sure to continue shopping here for the foreseeable future.
Products used:
Dresses and pants
The fashion really is timeless and elegant. I've loved every piece I've received and already can't wait to buy more! The prices are so good for the quality of these items and they're constantly running promotions and codes!
Just recieved my first order from The Commense love their product. Everything fit nicely and is made with soft, quality material. Already getting compliments & questions about my dress. Will order again & recommend to friends.
Products used:
Dress, hat, jacket, shirts
Great quolity of the product, pleasant to touch fabrics. Every detail is special, seems like they put a heart into their work. Customer service is great, they answer their email within 24 hours after request, very polite and respectfulto their customers. Highly recommend
Products used:
Clothes
I am a little disappointed as I was very excited to order from this site. I bought two jackets recently - the money was taken out of my account and all but recevied NO email confirmation or order number! It's bizzare to me and it's been a few days. The company has not responded to me or given me any proof of purchase yet they happily took the $ out of my account. I hope this is all an oversight and not just some SCAM
Hi, Fabliha, we checked that you sent an email to us on January 19, our customer team normally reply within 24 hours. And for the confirmation email, we have resne it to you, if you do not receive it, please kindly check your spam box. If you need any further help, please reply our email, we are willing to solve your problem.
This company is the worst. Clothes are garbage. Very low quality, terrible fit. Horrible customer service - don't expect to get your money back. China company They plant reviews, so fake
Tip for consumers:
terrible customer service, planted reviews, total sham
Products used:
none - garbage
Ordered 4 items two months ago, just barely received them. Terrible quality, don't look like what was advertised at all! Super cheap knock offs. Awful return policy. Don't shop here!
Products used:
None
Sizing could be a bit vague at times, but the quality of their clothing is great for this price point. Customer support is also very helpful and responsive.
Products used:
Dresses, pants
The clothing pictured looks nothing like what you receive and then they won't fully refund you. Please do not order from this site it's a scam.
The customer service team was very responsive and fair when I had to return an item due to a sizing issue. They were prompt and accomodating. Good job guys!
Tip for consumers:
If you plan on purchasing anything as a gift give the shipping time at least 15 days. It takes awhile.
Products used:
Blazer dress
I really liked their clothes they are super cute. I however needed to return a few items that didn't fit, and I got a super fast response offering options for returns.
Tip for consumers:
There is a bit of a lead time so keep in mind when ordering.
Products used:
Dresses and Jacket
Unfortunately the sizing is off on majority of my order but the customer service was fast and the clothes are actually really good quality.
Will order in the future.
Tip for consumers:
Beware of the sizing.
The clothes quality is good. I ordered one shirt and two pants. I have to return one pant because its design is too loose for me. The customer service is fast and convenient.
Tip for consumers:
If you was qualified for free shipping, the shipping fees will be repaid from your refund of the return items. In my case, I don’t have to send the item back, instead I got a refund credit (after subtracting shipping payment) for next order.
Products used:
Shirt and pant
I found the brand through Instagram and since the beginning they trust my instagram content work. So I would love to collaborate with the brand for a long time.
Products used:
Top, pants
We love the clothes from Commense! One of the items didn't fit and Eada, the customer service rep helped me figure out how to get the store credit very easily.
Products used:
a dress
I had return items as they were too small, and I got to keep them and got a store credit. They got back to me in a timely fashion and I will be ordering again.
Products used:
Pants, vest and body suits
I'm loving my new pieces from Commense! They have awesome wardrobe staples and statement pieces and everything is great quality. I can't wait to make my next purchase!
I placed my order almost three weeks ago and I still haven't received any updates or shipping confirmation. I have now emailed twice and not received any reply. Guess I'll just eat my $90
Very good quality and cuts, the returns are handled very well by their excellent customer service. Also, very quick to answer and always in the interest of our customer
Gain trust and grow your business with customer reviews.
Hi Kate, thanks for your support for Commense firstly. After checking with Fedex, due to the Chinese New Year holiday, there will be a 5-7 day delay in logistics. We are sorry for the inconvenience. If you need any other help, please feel free to contact our customer service team.