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The Dress Outlet has a rating of 4.3 stars from 70 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Dress Outlet most frequently mention customer service. The Dress Outlet ranks 261st among Clothing sites.
The prom dress we ordered was perfect! My daughter looked stunning, and it fit like a dream. The sizing chart was accurate, and the quality exceeded our expectations.
I purchase a pant suit for a wedding. It is VERY SPARKLY and it didn't fit right. I was trying to find ways to make it work, but there is just no way. I read "easy return" and was not worried. My mistake. 7 days! If you buy from here don't expect to return anything
I purchase a pant suit for a wedding. It is VERY SPARKLY and it didn't fit right. I was trying to find ways to make it work, but there is just no way. I read "easy return" and was not worried. My mistake. 7 days! If you buy from here don't expect to return anything
Date of experience: October 9, 2023
My checkout experience was smooth, and the dress arrived beautifully packaged. It felt like unwrapping a gift!
Date of experience: December 1, 2024
My cocktail dress was perfect for my birthday dinner. The quality was excellent, and it looked just like the photos online.
Date of experience: December 5, 2024
My first order had a sizing issue, but customer service handled it quickly, and the replacement dress was perfect.
Date of experience: December 7, 2024
The dress I wore as a wedding guest was stunning. The sizing guide was spot-on, and the dress looked even better in person.
Date of experience: December 5, 2024
The Mori Lee dress I chose for my niece's quinceañera was a showstopper! The embroidery and colors were spectacular.
Date of experience: November 29, 2024
I had an issue with sizing at first, but customer service was so helpful in exchanging it for the correct size without hassle.
Date of experience: November 28, 2024
It's hard to find petite formalwear, but I found several beautiful options that fit perfectly without any alterations.
Date of experience: December 5, 2024
I bought a dress for a gala, and it was excellent for the price. The fabric felt luxurious, and the details were just like the photos online.
Date of experience: November 23, 2024
The prices here are unbeatable for the level of quality you get. I'm so happy with my purchase.
Date of experience: November 28, 2024
I love that I can find stylish and affordable dresses here without sacrificing quality.
Date of experience: December 1, 2024
This is the best place to shop for quinceañera dresses. The variety and quality are unmatched.
Date of experience: December 7, 2024
I purchased a Mac Duggal evening gown, and it was divine! The beadwork and fit were exceptional.
Date of experience: December 1, 2024
Shipping took longer than expected, but the dress was so beautiful that it was worth the wait.
Date of experience: December 5, 2024
My graduation dress was exactly what I wanted—simple, elegant, and comfortable for the ceremony.
Date of experience: November 23, 2024
The office is clean and so is the bathroom. All staff wear a mask and so do the clients. All of the staff are professional polite and very patient. The explain everything you need to know
Date of experience: June 26, 2024
I ordered a pantsuit for my nephews wedding and after I ordered it I seen all the bad reviews and was really worried. The pantsuit came in about two weeks and was just what I expected. It was GREAT …
Date of experience: June 30, 2024
My son is finally getting married. I really wanted to wear the perfect mother of the groom dress and I wanted it to be beautiful but also comfortable because I will need to wear it for hours and in Alabama it can get downright hot and humid. I'm not an expert when it comes to dresses so I just looked online for some suggestions when I found the Dress Outlet through an ad or something. I originally didn't plan to order a dress online but their dresses are lovely so I ended up ordering one. That one didn't work out as it looked nothing like the picture but I chatted with their customer service people and they sent me another. I was surprised when the dress fit me perfectly! Their sizing is accurate, or maybe because I have the typical body type. Anyway, you can always contact their customer service to help you get assistance for the sizing. And now that my son's wedding is coming, I feel more excited wearing this beautiful dress. I highly recommend the Dress Outlet!
Date of experience: September 25, 2023
I was looking for a plus size formal dress because my daughter's graduation is coming. The Dress Outlet is highly-recommended by my friend so I gave it a try. Their dress selection, quality, and service are amazing. The dress fit perfectly! I'm so glad to see my daughter feeling confident about her body.
Date of experience: November 4, 2023
Thank you so much for sharing your positive experience with The Dress Outlet! We're so happy that you found the perfect plus-size formal dress for your daughter's graduation and that she feels confident and beautiful. We take pride in offering a wide selection of high-quality dresses and providing excellent service. Your friend's recommendation and your kind words mean a lot to us. We hope your daughter has a fantastic graduation day!
I'm thrilled to share that I discovered the most exquisite suit for my daughter's wedding! It's an absolute dream come true as it fits like a glove and the color and material are exactly what I anticipated. I couldn't be happier with my purchase; in fact, I'm head over heels in love with it! The level of comfort is simply unparalleled. This remarkable experience has convinced me that I'll definitely be a returning customer of this amazing company. Additionally, the suit fits perfectly in terms of size, and the pant length is just ideal for my tall frame.
Date of experience: June 16, 2023
We're absolutely delighted to hear about your wonderful experience and the joy our exquisite suit brought to such a special occasion. Your kind words and satisfaction mean the world to us! It's fantastic to know that the fit, color, and material exceeded your expectations. We're honored to have played a part in making your daughter's wedding day even more memorable. We look forward to serving you again in the future and appreciate your trust in our company.
They have a one week return window policy... with NO flexibility. I bought 2 of the same dress in different sizes. Neither of them fit. Life got busy. I had no idea I only had a week. I attempted a return at the 2 week mark. Nope. I now own 2 dresses I don't fit into. Thanks Dress Outlet.
Edit: The dress outlet reached out after I left a bad review and let me return it. Thank you! However, please consider changing your return policy! 1 week is absurd.
Tip for consumers:
They have a one week return window policy... with NO flexibility. I bought 2 of the same dress in different sizes. Neither of them fit. Life got busy. I had no idea I only had a week. I attempted a return at the 2 week mark. Nope. I now own 2 dresses I don't fit into. Thanks Dress Outlet.
Products used:
None.
Date of experience: November 8, 2023
I was overjoyed when my wonderful plus size pantsuit arrived ahead of schedule! I can't say enough good things about this shop's lightning-fast shipment. They truly went above and beyond to guarantee that my dress arrived well in advance of my much-anticipated big event. I wholeheartedly suggest this store to anyone looking for timely and dependable service.
Date of experience: June 26, 2023
We have a homecoming event upcoming and I'm so excited to wear the best homecoming dress. I'm a freshman so I'm not an expert when it comes to things like this. I searched online and found The Dress Outlet. While browsing their website I couldn't choose what I wanted the most because it said it was out of stock. But I called them and they recommended me another dress that was just as GOOD. Also I contacted their customer service to make sure sizing was accurate and get all the return information I needed in case this wasn't it. Guess what? I was right! When the night event came, a lot of people noticed how beautiful my homecoming dress was. I'm just so thankful to The Dress Outlet for having such wonderful dresses. Highly recommended!
Date of experience: September 21, 2023
Ordered a pantsuit for a wedding and it arrived while I was on vacation so when I returned and tried it on to find it was too small.gorgeous but too small.it was past the return date and now I am left with an article of clothing I cannot wear. I am a widow on a fixed income and this is a hardship for me. So sorry about this policy. I will not be recommending this company.
Date of experience: July 24, 2023
We sincerely appreciate your feedback and apologize for any inconvenience you experienced with the sizing of your pantsuit. We understand how frustrating it can be to receive an item that doesn't fit as expected, especially when it arrived during your vacation.
We try to always ensure that our customers have a seamless shopping experience, and we deeply regret that we couldn't meet your expectations this time. Your satisfaction is of utmost importance to us.
Though we do have a standard return policy, we genuinely empathize with your situation and the challenges it poses. Please know that we take your feedback seriously, and we'll make sure to review our policies to find ways to accommodate exceptional circumstances like yours.
I personally wanted to write a great review for Dylan's&Davids dress store. The customer service team was beyond helpful to me. With needing a certain dress size and color within a certain time restraint. They responded quickly to my concerns, the team updated the site to allow me to pick a certain dress size that wasn't available before and was able to ship out my dress right away and before the time I needed the dress for my event. I recommend this store to everyone, they have beyond gorgeous dresses and again, the team was out of this world amazing to me! 10/10 recommend!
Tip for consumers:
Order the dress a week or two before so you don’t have to worry about the dress coming in on time!
Products used:
Dress
Date of experience: March 27, 2023
Thank you for the kind works, we are glad to work with you!
As stated in our return policy on our return portal, you have 7 days from the delivery date to request a return, and then you have an 14-days to send it back to us. I understand that reading comprehension is difficult, but if you were within the window, this should not have been a problem.