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The Dress Outlet has a rating of 4.3 stars from 70 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Dress Outlet most frequently mention customer service. The Dress Outlet ranks 261st among Clothing sites.
The prom dress we ordered was perfect! My daughter looked stunning, and it fit like a dream. The sizing chart was accurate, and the quality exceeded our expectations.
I purchase a pant suit for a wedding. It is VERY SPARKLY and it didn't fit right. I was trying to find ways to make it work, but there is just no way. I read "easy return" and was not worried. My mistake. 7 days! If you buy from here don't expect to return anything
Mindful of so many scam sites, took a leap of faith to order from The Dress Outlet.
Glad to announce that it's a legit business platform and received the dress in good order and condition.
Communication was smooth and fast.
Delivery was fast and timely.
Dress is gorgeous and true to size.
Will not hesitate to order from them again as their prices are competitive and reasonable.
Keep up the good work!
Must give special mention to Tricia for her swift response and follow up.
Cheers.
Tip for consumers:
Great prices and nice selection of dresses.
Products used:
Dinner Gown
Date of experience: June 21, 2022
The dress outlet's customer service is exceptional! They guided me patiently through my mess.The dress was as wonderful as expected.We' ll surely order more in future.
Date of experience: January 5, 2024
thedressoutlet.com Their return policy is misleading. The day your package arrives file for a return whether you need to return it or not. You only have five days. Period. I'm stuck with two outfits I do not want that were never even tried on. NO returns after five days. Given our shipping and availability issues now, this is just not good business. I will not order from them again because of this, whereas I might have had this been stated clearly and handled differently. I'm reporting them to my credit card company, the California Consumer protection agency as well as the better business bureau and complaining to their corporate office.
Tip for consumers:
thedressoutlet.com Their return policy is misleading. The day your package arrives file for a return whether you need to return it or not. You only have five days. Period. I'm stuck with two outfits I do not want that were never even tried on. NO returns after five days. Given our shipping and availability issues now, this is just not good business. I will not order from them again because of this, whereas I might have had this been stated clearly and handled differently.
Date of experience: November 30, 2021
Customer Service on this site is very helpful and supportive. I greatly appreciated the way that Chelsea was able to assist me. She helped me get my measurements, recommended great dress options, and overall led me to find the right dress for me.
Date of experience: April 24, 2022
Please be aware that you only have 5 days to return an item. After that it is YOURS.
Please think twice (three times) before you order from this place. Never again for me. If I could them less than 10 stars I would. BUYER BEWARE
Tip for consumers:
Don't use , EVER
Products used:
None
Date of experience: October 29, 2022
They give you 5 days of the time of arrival to return a dress. I was out of town and I thought the dress would arrive before I left. There's no way of knowing when a shipment would arrive. Order ******* Don't order from here, I'm out $105
Tip for consumers:
Would have been helpful if they would have pinpointed the EXACT delivery date which is impossible for Shipping
Date of experience: March 9, 2022
My email enquiries were promptly replied. After ordering & paid in full, i realised i forgot to use the welcome discount voucher. I emailed to ask if i could be given the discount. To my surprise, i received an email notification that a refund had been credited to my account! I'm delighted with the speed of their service.
Products used:
Evening gown
Date of experience: March 27, 2022
I've been struggling to find the perfect dress for me. I am plus size and it's always been challenging for me to look for the dress that would make me feel confident about my body. I don't have enough time to go to a physical store so ordering online is my best option. But when I order online, I usually get poor quality dress or the sizing is just not correct. I was about to give up when I found the Dress Outlet. Of course I didn't have so much expectation because of my past experiences. But I admit that their collection of plus size dresses is totally stunning. I already have issues with online sizing I reached out to them and one of their customer service reps helped me choose. They helped me with all my concerns, and I ended up ordering this beautiful formal plus size dress. When the package arrived, guess what? The dress fits me perfectly! I couldn't believe it at first too, but I finally got a dress that fits me well! After that, the Dress Outlet is now my go-to shop whenever I want to buy a new dress.
Date of experience: October 25, 2023
I asked Taylor if I could get the 15% new member discount code even after I purchased the dress, he was very helpful and immediately refunded the 15% from the total cost of the dress. Now i am jut waiting for the dress, hopefully the dress is what I ordered. I would like to thank him for being very professional and because of this pleasant experience i will definitely return to The Dress Outlet site.
Products used:
Dress
Date of experience: May 23, 2022
I haven't received my order yet, so may be back to update this later, but so far, making my order was so easy. Taylor on the help chat was fast, knowledgeable and helpful. I thought I was on too late since it was outside of the advertised chat help hours, but even late at night I got help and answers to my questions right away. Taylor even fixed a mistake I realized that I had made in my shipping address after putting the order through. Hoping the international shipping and the dress itself are as good as the customer service.
Date of experience: June 5, 2022
Even if you receive a dress that is damaged if you do not call them in five days then you will not be able to even get a new one. They do not have any compassion to even missing a day by one to return anything you've ordered so like I am saying again do not order from them.
Date of experience: November 30, 2022
I bought a dress as a back up to a formal wedding in France. I paid $40 extra for overnight delivery.
The dress arrived 3 days later and I was not able to take it to the wedding. I returned from the trip 2 weeks later and they will not honor a return. Bad business practice.
Tip for consumers:
Don't count on shipping time, even if you pay for overnight delivery.
Products used:
Formal, Long dress
Date of experience: September 14, 2022
Got my bridesmaid dresses here and the lady on chat helped me and we worked on all of it together and with the size chart we measured my girls and got all the dresses within 3 days. LOVED working with them! I will be back! Price was amazing too and free shipping!
Date of experience: September 20, 2021
As a seamstress, nothing is more scary than having an altered item damaged from circumstances out of my control. After a huge panic, I was able to order a new outfit online as a replacement. I spoke with Taylor through the online chat and she had found the outfit I was looking for, sent me a link, and assured me it was IN STOCK and was available for 3 day shipping. I wanted to HUG THAT GIRL! She was quick, efficient, and knew her way around the website to have my real world crisis solved in under 10 minutes. Thank you so much Taylor!
Date of experience: May 8, 2022
I ordered two dresses for my son's wedding. I chose two to have the best chance that one would look like I wanted when I saw it in person. They were delivered on January 10th (the wedding was that weekend) and neither looked quite right so I placed them back in the shipping box to deal with later. I didn't have an opportunity to look at the return process until the next week (January 16th) but when I emailed them they said I had missed the 5 day return window. When I argued that that was a very short period of time and I had not even been in town to deal with it, they said that only one of the dresses could be returned anyway, as the other was on sale. AND that I would have to pay a $25 re-stocking fee if I returned them, AND pay for my own return shipping. I returned both dresses in perfect condition, all tags attached, in the box they came in (that cost me $25.88) and continued emailing the customer service department in the hopes that they would understand that I didn't want the items and since they weren't out anything (they could resale both) they should refund both. They continued to refuse and only refunded my card $103.99, a refund I didn't receive until March 2nd, after I emailed them AGAIN to check on it. I paid $219.98 for the dresses plus $25.88 to ship them back, so all total I gave this company $141.87 for NOTHING. And now they spam my email with ads. I'm not sure how they plan to get return customers with that sort of service. Who allows only 5 days to return something? And charges re-stocking fees for returns? All in all a lousy experience.
Tip for consumers:
Just don't do it.
Products used:
None
Date of experience: March 23, 2023
We appreciate your feedback and apologize for any inconvenience you've experienced. Our return policy, including the 5-day window and restocking fee, is outlined to ensure a smooth process for all customers. We understand your frustration and will certainly review your case for any areas where we can improve our communication and service. If you have further concerns, please feel free to reach out to our customer service team directly.
The Dress Outlet advertises fast shipping and easy returns - not the case! I repeatedly called and emailed to assure a timely exchange for my daughter's prom dress. Very long story short, I paid for overnight delivery and they sent me the same dress size that I had returned. They then agreed to overnight me the dress in the correct size. That would be nice if the warehouse knew that UPS only delivers overnight Monday - Friday unless you check the box for a overnight weekend delivery. My daughter's prom dress arrived Monday after her prom. I have repeatedly asked for the manager to call me to explain how so many errors could have occurred. I have yet to hear from Elvia. I cannot begin to truly express my daughter's and my disappointment with the customer service we received from Trisha, Miaca, Megan and Leann. I was repeatedly told to be patient and that they were expediting the situation to the team. They will ruin your special day too!
Tip for consumers:
Not fast shipping and not easy returns.
Poor customer service.
Products used:
Returned all. Dress arrived after the date promised and after the event. Initial shipping was free. I paid for the return shipping and then the overnight costs. The Dress Outlet claims 3-5 day shipping but for exchanges it is 3-5 days for the warehouse to re-inventory the dress/items and then another 3-5 days for shipping of the new dress/items.
Date of experience: May 16, 2022
Sell low quality dresses for high price tags and have a very short return window so you're stuck with a falling part gown and no options.
Tip for consumers:
Terrible customer service
Products used:
None, fell apart.
Date of experience: February 8, 2024
Awful …quality is terrible. The delivery was much later than I was told. Customer service is not accommodating or helpful. Return policy is ridiculous 5 days Buyer Beware!
Tip for consumers:
Do Not purchase…buyer beware. Terrible quality, no customer service and return is only 5 days which is not always possible and no credit.
Products used:
Purchased two dresses. Arrived later than quoted. Poor quality terrible customer service and the return/credit policy is not even a possibility with only 5 days to return.
Date of experience: November 29, 2022
So my first complaint is they have a very high restocking fee and on top of it you have to pay for shipping if you are sending it back. They never answer there text messages unless it benefits them.
Tip for consumers:
think twice before you order they will rob you with a 20% restocking fee.
Products used:
dress
Date of experience: April 12, 2022
My experience with the dress outlet was incredible! Pam was amazing, ensuring my dress was overnighted. It arrived right on time, and it's stunning
Date of experience: July 7, 2023
I'm so glad to hear about your positive experience with the Dress Outlet! It can be challenging to find the perfect dress, especially when you're plus size and shopping online. It's heartening to know that they not only have a stunning collection of plus-size dresses but also provide you with excellent customer service to address your concerns. It's a great feeling when you finally find a dress that fits perfectly and boosts your confidence. Thank you for sharing your story, and it's lovely to have the Dress Outlet as your go-to shop now. Happy dress shopping!