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The First GroupReviews 3,631

4.2

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From the business

Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com


thefirstgroup.com
Dubai, United Arab Emirates
+13
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The First Group Reviews Summary

The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.

This summary is generated by AI, based on text from customer reviews

service
208
quality
144
This company responds to reviews on average within 12 days

We monitor reviews for authenticity

Iraq
1 review
0 helpful votes
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Dear Dubai Lifestyle Experience Team
November 5, 2025

Dear Dubai Lifestyle Experience Team,

Thank you for your kind support.
We would like to request the UAE visa arrangement service for one person only, as per the following details:

Name: Yasmine Haqi Ismail

Please let us know the required documents and the next steps.
Looking forward to your kind assistance.

Best regards,
Hayder Waheeb Mahmoud

Date of experience: October 26, 2025
France
1 review
0 helpful votes
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Patient helpful sale
November 5, 2025

This product is sold with a ten day cooling off period. After leaving we had second doubts and many questions. The reps were happy to answer questions in person; via WhatsApp or email. If the rep could not answer your question because it may not be their area of expertise, a colleague would be invited to assist. Repeated questions were answered politely, professionally and patiently.

Date of experience: October 23, 2025
TFG D. The First Group Rep
20 hours ago

Dear Mr. Len,

We are thrilled to hear that you had an excellent experience with us at The First Group! Thank you for sharing your positive feedback.

Warm regards,
The First Group

Saudi Arabia
1 review
0 helpful votes
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في أشياء ما كانت واضحة كمثال الوحدات الفندقية ابا اعرف كل وحدة مع صور مو لازم ادخل للروابط ابا شيء يكون سريع أتصفح بسرعة

Date of experience: October 19, 2025
Saudi Arabia
1 review
0 helpful votes
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تقديم العروض وتفاعل الموظفين ممتاز ولكن انتظر التقيم الكامل بعدانتهاء التجربه

Date of experience: October 19, 2025
TFG D. The First Group Rep
6 days ago

عزيزي السيد منصور،

شكرا لك على كلماتك الرقيقة! نحن ملتزمون بجعلها استثنائية وضمان أنها تتجاوز توقعاتك.

مع وافر الاحترام والتقدير،
ذا فيرست جروب

Illinois
1 review
0 helpful votes
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Negative Turned into Positive
October 28, 2025
Updated review

After being contacted by Nader Youssef from The First Group, my experience completely turned around. Nader was professional, attentive, and genuinely cared about resolving my concerns. He took the time to listen, explain everything clearly, and ensure I felt confident throughout the process. I truly appreciate his follow-up and the level of service he provided — it's refreshing to work with someone so dedicated to customer satisfaction. Thank you, Nader, and The First Group team for your professionalism and commitment!

Date of experience: October 21, 2025
TFG D. The First Group Rep
6 days ago

Dear Mr. James,

Thank you for sharing your positive feedback about Mr. Nader's exceptional service. We appreciate your kind words and will be sure to pass on your compliments to him.

Warm regards,
The First Group


Rajeh Smidi - The First Group
December 17, 2024
Previous review

We had the pleasure of working with Rajeh Smidi from The First Group during our recent trip to Dubai, and we couldn't be more impressed with his expertise and professionalism. Rajeh walked us through various investment opportunities in Dubai in a clear and straightforward way, ensuring we fully understood every detail.

What truly set him apart was his willingness to go above and beyond. Rajeh also assisted us with our travel needs, making our trip seamless and stress-free. His approachability and helpfulness made a lasting impression, and we truly appreciated his dedication to making our experience exceptional.

If you're considering investing in Dubai or need guidance, we highly recommend Rajeh. He's knowledgeable, patient, and always ready to assist. Thank you, Rajeh, for your outstanding support!

Date of experience: December 7, 2024
Pakistan
1 review
0 helpful votes
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Excellent project
October 26, 2025

My experience is very good and your presenter is excellent and especially mr ALI Zain I think he has good marketing skills and have an best ideas how to tackle the persons

Date of experience: October 16, 2025
TFG D. The First Group Rep
6 days ago

Dear Mr. Abu Bakar,

Thank you for your feedback. We're glad to hear that your experience was positive overall.

Warm regards,
The First Group

IR
1 review
0 helpful votes
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It was a pleasure to have met Tareq who introduced us to the opportunity and the day spent with Preeti was no less than amazing! Great people to connect with and hope this relationship continues for many years to come!

Date of experience: October 16, 2025
TFG D. The First Group Rep
6 days ago

Dear Mr. Naveed,

We are thrilled to hear that you had an excellent experience with us at The First Group! Thank you for sharing your positive feedback.

We look forward to serving you again in the future!

Warm regards,
The First Group

Malaysia
1 review
0 helpful votes
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Attempt to do booking
October 25, 2025

2 days ago, I tried to do a booking for a hotel stay. Your website just captured my arrival date in Dubai. No way to state my intended nights. What is more, an email just said I will be contacted within 30 days! That amt of time to just confirm a simple hotel stay. Pl be more efficient & be proactive.
I was promised that when I made the purchase. But is that suppose to be just talk & empty promises? Can your guys contact me tomorrow so that I can finalize my plans. Looking forward to some efficiencies & good effort. Thank you.

Date of experience: October 15, 2025
Ghana
1 review
0 helpful votes
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My Encounter With The First Group
October 25, 2025

Fatimatou did a great job by patiently taking me round and passionately explaining processes of acquiring part ownership of aria hotels.

Date of experience: October 15, 2025
TFG D. The First Group Rep
6 days ago

Dear Mr. Ebenezer,

Thank you for your review. We greatly appreciate you taking the time to share your experience with Ms. Fatimatou.

Warmest regards,
The First Group

Saudi Arabia
1 review
0 helpful votes
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جيد حبذا لو الاتصال بالعميل والترتيب أفضل

Date of experience: October 14, 2025
TFG D. The First Group Rep
6 days ago

عزيزي السيد صالح،

شكرًا لك على تقييمك لخدماتنا بـ 4 نجوم! ملاحظاتك موضع تقدير واهتمام بالنسبة لنا.

مع وافر الاحترام والتقدير،
ذا فيرست جروب"

Spain
1 review
0 helpful votes
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Need to do more to earn my trust
October 24, 2025

Promised certain aspects (visit to their new hotel) and didn't deliver coming up with fairly weak excuses.

Date of experience: October 4, 2025
Saudi Arabia
1 review
0 helpful votes
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اهتمام وتواصل مستمر
October 23, 2025

اهتمام وتواصل مستمر. واخص بالذكر الاستاذ هشام ابويونس واشكره

Date of experience: October 13, 2025
TFG D. The First Group Rep
6 days ago

عزيزي السيد ناصر،

شكرًا لك على تقييمك لخدماتنا بـ 5 نجوم! ملاحظاتك موضع تقدير واهتمام بالنسبة لنا.

مع وافر الاحترام والتقدير،
ذا فيرست جروب

Egypt
1 review
0 helpful votes
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حتي الان الخدمة ممتازة للغاية حتي الان الخدمة ممتازة للغاية

Date of experience: October 12, 2025
TFG D. The First Group Rep
6 days ago

عزيزي السيد أحمد،

شكرًا لك على تقييمك لخدماتنا بـ 5 نجوم! ملاحظاتك موضع تقدير واهتمام بالنسبة لنا.

مع وافر الاحترام والتقدير،
ذا فيرست جروب

Sweden
1 review
0 helpful votes
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Hello
Contact us soon, we want to go through the check-in date. You can call us watsup +46 *******, or +46 *******.

Date of experience: October 7, 2025
Ireland
1 review
0 helpful votes
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"The hotel that does walk the talk"
October 12, 2025

We stayed for 10 nights at " The First Collection at Jumeirah Village Circle" at Dubai. We had the most amazing, memorable and relaxing time at this hotel. We would like to start complementing Mr Prabhat Thapa, The Manager who looked after us so well. His competency running the day to day hotel management came to him naturally that has put the guests at their comfort level. We would also like to thank the day to day all the house keeping staffs Mr. Chathuranga and Binod. There were varieties of breakfast options. All the staffs in the breakfast room and the front desk were very helpful and went beyond their duties. The shuttle bus to various malls every day is additional caring attitude of the hotel. This hotel really walks the talk.
Bharat & Anju from Ireland

Date of experience: October 2, 2025
TFG D. The First Group Rep
4 weeks ago

Dear Mr. Bharat,

We are thrilled to hear that you had an excellent experience with us at The First Group! Thank you for sharing your positive feedback.

We look forward to serving you again in the future!

Warm regards,
The First Group

GB
1 review
0 helpful votes
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Friendly and Professional Group
October 7, 2025

My experience with First Group representatives was a positive and welcoming experience.
They made us feel at ease and provided a professional tour around their apartment complex.
The presentation was good but I feel it didn't give sufficient time ( i. E. 24 hours) to make a long term investment decision as you were expected to decide there and then on the spot.

Date of experience: September 26, 2025
TFG D. The First Group Rep
4 weeks ago

Dear Mr. Gul,

We are thrilled to hear that you had an excellent experience with us at The First Group! Thank you for sharing your positive feedback.

Warm regards,
The First Group

AE
1 review
0 helpful votes
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Unpleasant presentation
October 7, 2025

The representation took too long than they time they said at the beginning. Very friendly at the start of the program but at the end when you don't take their offer, they show you attitude and become very rude. Waist of time spending all day with them that made me to miss my other events i booked on that day. I would say unprofessional and lied about time for presentation.

Date of experience: September 27, 2025
CD
1 review
0 helpful votes
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Difficile pour le moment de donner un avis objectif,...
October 4, 2025
Updated review

Difficile pour le moment de donner un avis objectif, je le ferai à la fin de l'assistance demandée

Date of experience: September 24, 2025

Difficile pour le moment d'évaluer objectivement j'attends l'assistance demandée et je ferai une évaluation objective à la fin du séjour

Date of experience: September 24, 2025
New York
1 review
0 helpful votes
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Bad experience. Let me know
October 2, 2025

My first time in contact with the company I know I made my payment with no following up from the company shame. Let me know

Date of experience: September 22, 2025
Saudi Arabia
1 review
0 helpful votes
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ليست الاولى ولا الثانية بل الخامسة التي استمتع فيها مع ذا فيريست قروب

Date of experience: September 21, 2025
TFG D. The First Group Rep
1 month ago

عزيزي السيد أحمد،

شكرًا لك على تقييمك لخدماتنا بـ 5 نجوم! ملاحظاتك موضع تقدير واهتمام بالنسبة لنا.

مع وافر الاحترام والتقدير،
ذا فيرست جروب"