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Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
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After the visit and presentation, I received a message in my email telling me that I have been rewarded with ENTERTAINER REWARDS.
In this backdrop, I claimed discount at an authorised restaurant but it was declined and resulted in an all out public embarrassment.
Very professional setting with kind staff and an engaging experience throughout. This opened the door to future investments, will be looking forward to coming back soon.
Manager Ibrahim was just after my money. Was desperately pushing to get money and didn't like fact when I told him not enough time to make a decision he threw a tantrum and walked out like a spoilt teenager! Arrogant rude behaviour
Dear Mr. Shaf,
We would like to review your situation further and ask that you contact us at customer.support@thefirstgroup.com so a team member can reach out to you directly.
Kind regards,
The First Group
Bad, upon talking to sales persons
He told me completely different story
From days and availablety
I can explain if i someone call me
Dear Mr. Ibrahim,
We would like to review your situation further and ask that you contact us at customer.support@thefirstgroup.com so a team member can reach out to you directly.
Kind regards,
The First Group
Booked for a 7-day tour of Dubai through Isabel of First Group assisted to book accommodation and provide details of the tour
Dear Mr. Simon,
Thank you for sharing your kind words.
Customer satisfaction is our top priority; and it’s always great to receive feedback like yours. We hope to welcome you in Dubai.
Warm regards,
The First Group
Mauvaise explication des conditions de réservation lors de la vente du séjour occasionnant beaucoup de stress
هاي ٣ مره كتير مبسوط معكو وكل مره بتكون اجمل من السابقه وانشالله المره هاي تكون اجمل
عزيزتي السيدة ساهر،
شكرًا لك على تقييمك لخدماتنا بـ 5 نجوم! ملاحظاتك موضع تقدير واهتمام بالنسبة لنا.
مع وافر الاحترام والتقدير،
ذا فيرست جروب
Processus de réservation simple et intuitif.
Cher M Danny,
Nous vous remercions de nous avoir laissé un avis 5 étoiles! Nous apprécions vos commentaires.
Cordialement,
The First Group
My wife and I had a pleasure to book our forthcoming dream holiday in Dubai during the month of MArch 2026. So far the booking experience has been great and awaiting for the hotel confirmation
Dear Mr. Mandla,
Thank you for your kind words! We're committed to making it exceptional and ensuring that it exceeds your expectations.
Warm regards,
The First Group
So far the experience has been great, thanks
I was told that the Ciel would be an option on the day I purchased July 2025. It's still not an option March 2026.
It was a great experience touring the property and viewing all the components with an absolutely wonderful guide.
Dear Ms. Margaret,
Thank you for sharing your positive feedback with us! Customer satisfaction is our top priority; and it’s always great to receive feedback like yours.
Warm regards,
The First Group
It was systematic, all consultants I met were polite, experienced and to the point. They gave the plan tailored to the need. Especially MR ADIL who was with me, a thorough gentleman who spent lot of time and energy in explaining the business deal.
Dear Ms. Misbah,
Thank you for your feedback. We're glad to hear that your experience was positive overall.
Warm regards,
The First Group
First of all I would like to thank First Group for giving us chance to visit the industry and to know the plan and project of their business. It would be a very high fi project and I would recommend everyone who is interested to invest as I think it would be very profitable and interesting one. I still regret for not having accepted the offer for eight days stay in a seven star hotel offered by the group but surely I will make it for next time if I got the opportunity. I wish good luck and good continuity.
Regards.
Dear Mr. Sagum,
We are thrilled to hear that you had an excellent experience with us at The First Group! Thank you for sharing your positive feedback.
We look forward to serving you again in the future!
Warm regards,
The First Group
The cut off dates of the 18th of March does not allow to book at the end of March which is what we were after as per 2025 booking
I bought the holiday package last year February 2025 and I thought it has expired but your team was kind enough to walk me through the process
It was easy to use. Also navigating was simpler and very few questions
I documented my WHOLE experience with The First Group on my YouTube page. I did my best to educate others on the experience. As an Ambassador for 2 years, I BELIEVE in The Company and The Product. I just wish "The company" representatives (plural)that I was working with were motivated and inspired by "The Vision" rather than "GREED.!"
I enjoyed The DLE Experience and being an Ambassador and would do it again under the "right" circumstances but…
See it for yourself…. FROM MY PASSION
https://youtu.be/HtnARziwTuU?si=eKSY13BD-mGXT0Tr
That was a prolific experrience with great customer care, all informatin was supplied on request. You cant have a second thought in investing under FG
Dear Mr. Shepherd,
We are thrilled to hear that you had an excellent experience with us at The First Group! Thank you for sharing your positive feedback.
We look forward to serving you again in the future!
Warm regards,
The First Group
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Dear Mr. Sami,
Thank you for leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group
I thought I liked the way I was approached by the your contact person at the airport. His name is Mohamed Abdelmotelb. He instilled trust in me and they made me to attend the event on Friday 26th December 2025. On top of that, the consultant (Linah Hasan) that was assigned to me did a very good job explaining the benefits of the vacation experience, etc. Her manager was also very nice, friendly and kind. In all I had a fantastic experience.
Dear Mr. Tayo,
Thank you for your kind words! We're committed to making it exceptional and ensuring that it exceeds your expectations.
Warm regards,
The First Group
1) Excellent coordination from Airport
2) Professional Follow up
3) Friendly site tour
4) MOST DISAPPOINTING AREA IS THAT I AM UNABLE TO CLAIM FREE HOTEL STAY VOUCHER SO FAR, THE LINK SENT IN EMAIL DOES NOT GIVE ME THE VOUCHER. PLEASE CALL ME *******9311 AND ASSIST
Dear Mr. Zakeer,
We would like to review your situation further and ask that you contact us at customer.support@thefirstgroup.com so a team member can reach out to you directly.
Kind regards,
The First Group
Answer: The company is in business to take your money and give you nothing in return. Stay away
Answer: Very frustrated. More than 5 years without any returns and unfinished hotels.
Answer: Hello! Thank you for your interest. We have a wide range of investment products, so if you could contact us at social@thefirstgroup.com we would arrange a free consultation with our specialist.
Answer: Hello! Thank you for your interest. We have a wide range of investment products, so if you could contact us at social@thefirstgroup.com we would arrange a free consultation with our specialist.
Answer: Hello! Thank you for your interest. We have a wide range of investment products, so if you could contact us at social@thefirstgroup.com we would arrange a free consultation with our specialist.
Answer: Hello, thank you for your interest. Could you send us an email to inquiry@thefirstgroup.com with your contact details and our consultant will get in touch with you and explain everything in details.
Answer: Seeing is believing, I never met an owner who shares this sentiment.
Answer: Hello, thank you for your question. We did not quite understand what exactly you are inquiring about, so please, email us on inquiry@thefirstgroup.com with your concerns. Thank you
Dear Mr. Mukesh,
Thank you for your positive feedback! We strive to provide excellent service to all our clients.
Warm regards,
The First Group