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From the business
Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com
The First Group Reviews Summary
The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.
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So I was at first collection marina bought vacation package from their agents and now when I asked to use the tickets they said that they don't have availability in the resort they promised, another one said their Wyndham is not in the holiday package I need to pay more. When I asked to get what I already paid for they ignore my message and calls. I'm coming to Dubai soon to sort this issue.
Since I have booked a VIP package this time, the cost of which is far more than what I paid last year when I bought two packages under the Platinum DLE scheme, I thought I'd get better rooms and choice of hotels.
كيف يمكن التأكد من استحقاق العروض المتاحة من أماكن وفعاليات
Very nice hotel fantastic staff room was very good and what a view of the marina
We will go back again and explore some more of what was on offer.
Dear Micheal,
Thank you for leaving us with a 5-star review! We value your feedback.
Warm regards,
The First Group
Il faut plus de précisions dans vos questions avec les images a l'appui
عدم الصدق قبل الاشتراك في البرنامج كان التواصل ممتاز من قبل المندوب لكن بعد الاشتراك يتغير التعامل والتواصل من قبل الشركة وتأخير في إرسال الايميل لتفعيل العضوية واختيارات الفنادق
السلام عليكم
نود مراجعة وضعك بشكلٍ أعمق ونرجو منك التواصل معنا على customer.support@thefirstgroup.com كي يتمكن أحد أعضاء فريقنا من التواصل معك مباشرةً.
وتفضلوا بقبول وافر الاحترام والتقدير،
شركة ذا فيرست جروب
عدم الصدق قبل الاشتراك في البرنامج كان التواصل ممتاز من قبل المندوب لكن بعد الاشتراك يتغير التعامل والتواصل من قبل الشركة وتأخير في إرسال الايميل لتفعيل العضوية واختيارات الفنادق
شكراً لكم لحسن الخدمة
شكراً لكم لحسن الخدمة
شكراً لكم لحسن الخدمة
Lovely room, nice views towards the Khalifa and canal nicely lit up at night makes for a lovely walk along the promenade at night. Only downside is the distance to closest metro station which led to lots of taxis and overall spend was a lot on these during the week. The breakfasts were varied and very tasty and filling. All staff were nice and friendly and hotel was modern and clean.
Dear Mr. Faheem,
Thank you for sharing your positive feedback with us! Customer satisfaction is our top priority; and it’s always great to receive feedback like yours.
Warm regards,
The First Group
I got sold the hotel package which was a good price, but it expires in one year as I was told. I asked if I can change the dates if for some reason I couldn't use the deal in the designated time frame. I was told yes you can apply for an extension.
When I applied for an extension they told me that it's not in there terms and conditions. And I lost all of my money.
What a con.
Never will I use them again.
Dear Mr. Kamran,
In an effort to better understand your situation, we request that you email us directly at customer.support@thefirstgroup.com with your contact details and a member of our team will reach out to you to address your concerns.
Regards,
The First Group
Hope you can give us the hotel on 19th cause we land on 19th morning
Thanks for your help in booking
Thanks for your amazing services, I really had unforgettable experience last year and looking forward to this year.
Dear Mr. Rashid,
Thank you for your feedback! Your satisfaction is our priority, and we're delighted that we could meet your expectations.
Warm regards,
The First Group
Dear Dubai Lifestyle Experience Team,
Thank you for your kind support.
We would like to request the UAE visa arrangement service for one person only, as per the following details:
Name: Yasmine Haqi Ismail
Please let us know the required documents and the next steps.
Looking forward to your kind assistance.
Best regards,
Hayder Waheeb Mahmoud
This product is sold with a ten day cooling off period. After leaving we had second doubts and many questions. The reps were happy to answer questions in person; via WhatsApp or email. If the rep could not answer your question because it may not be their area of expertise, a colleague would be invited to assist. Repeated questions were answered politely, professionally and patiently.
Dear Mr. Len,
We are thrilled to hear that you had an excellent experience with us at The First Group! Thank you for sharing your positive feedback.
Warm regards,
The First Group
في أشياء ما كانت واضحة كمثال الوحدات الفندقية ابا اعرف كل وحدة مع صور مو لازم ادخل للروابط ابا شيء يكون سريع أتصفح بسرعة
تقديم العروض وتفاعل الموظفين ممتاز ولكن انتظر التقيم الكامل بعدانتهاء التجربه
عزيزي السيد منصور،
شكرا لك على كلماتك الرقيقة! نحن ملتزمون بجعلها استثنائية وضمان أنها تتجاوز توقعاتك.
مع وافر الاحترام والتقدير،
ذا فيرست جروب
After being contacted by Nader Youssef from The First Group, my experience completely turned around. Nader was professional, attentive, and genuinely cared about resolving my concerns. He took the time to listen, explain everything clearly, and ensure I felt confident throughout the process. I truly appreciate his follow-up and the level of service he provided — it's refreshing to work with someone so dedicated to customer satisfaction. Thank you, Nader, and The First Group team for your professionalism and commitment!
Dear Mr. James,
Thank you for sharing your positive feedback about Mr. Nader's exceptional service. We appreciate your kind words and will be sure to pass on your compliments to him.
Warm regards,
The First Group
We had the pleasure of working with Rajeh Smidi from The First Group during our recent trip to Dubai, and we couldn't be more impressed with his expertise and professionalism. Rajeh walked us through various investment opportunities in Dubai in a clear and straightforward way, ensuring we fully understood every detail.
What truly set him apart was his willingness to go above and beyond. Rajeh also assisted us with our travel needs, making our trip seamless and stress-free. His approachability and helpfulness made a lasting impression, and we truly appreciated his dedication to making our experience exceptional.
If you're considering investing in Dubai or need guidance, we highly recommend Rajeh. He's knowledgeable, patient, and always ready to assist. Thank you, Rajeh, for your outstanding support!
My experience is very good and your presenter is excellent and especially mr ALI Zain I think he has good marketing skills and have an best ideas how to tackle the persons
Dear Mr. Abu Bakar,
Thank you for your feedback. We're glad to hear that your experience was positive overall.
Warm regards,
The First Group
It was a pleasure to have met Tareq who introduced us to the opportunity and the day spent with Preeti was no less than amazing! Great people to connect with and hope this relationship continues for many years to come!
Dear Mr. Naveed,
We are thrilled to hear that you had an excellent experience with us at The First Group! Thank you for sharing your positive feedback.
We look forward to serving you again in the future!
Warm regards,
The First Group
2 days ago, I tried to do a booking for a hotel stay. Your website just captured my arrival date in Dubai. No way to state my intended nights. What is more, an email just said I will be contacted within 30 days! That amt of time to just confirm a simple hotel stay. Pl be more efficient & be proactive.
I was promised that when I made the purchase. But is that suppose to be just talk & empty promises? Can your guys contact me tomorrow so that I can finalize my plans. Looking forward to some efficiencies & good effort. Thank you.
Fatimatou did a great job by patiently taking me round and passionately explaining processes of acquiring part ownership of aria hotels.
Dear Mr. Ebenezer,
Thank you for your review. We greatly appreciate you taking the time to share your experience with Ms. Fatimatou.
Warmest regards,
The First Group
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ms. Amanda,
We would like to review your situation further and ask that you contact us at customer.support@thefirstgroup.com so a team member can reach out to you directly.
Kind regards,
The First Group