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The First GroupReviews 3,745

4.3

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From the business

Over the past two decades, The First Group has forged a reputation as one of the hospitality industry’s leading innovators, providing groundbreaking investment opportunities to clients and partners, while delivering exceptional, memorable experiences to hotel and leisure guests. Bolstering our reputation as the region’s premier end-to-end hospitality solutions provider, we operate a diverse, high-value asset portfolio ranging from award-winning upscale hotels and residences to exciting F&B outlets and lifestyle venues. Our visionary, trailblazing approach to hotel and hospitality asset management has made us a trusted partner of some of the industry’s leading global brands. Discover more at www.thefirstgroup.com


thefirstgroup.com
Dubai, United Arab Emirates
+13
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The First Group Reviews Summary

The First Group generally enjoys a positive reputation, with customers frequently praising the professionalism and friendliness of the staff, as well as the informative nature of their investment presentations. Many reviewers appreciated the seamless organization of their experiences and the welcoming atmosphere. However, some concerns were raised about communication issues and a lack of clear planning, which led to feelings of unpredictability and stress during their trips. Additionally, discrepancies regarding package inclusions created disappointment for some customers. Overall, the company demonstrates strong customer service but could enhance its communication and planning processes to further improve client satisfaction.

This summary is generated by AI, based on text from customer reviews

quality
146
This company responds to reviews on average within 10 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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First business exposure in DUBAI
January 15, 2026

It was systematic, all consultants I met were polite, experienced and to the point. They gave the plan tailored to the need. Especially MR ADIL who was with me, a thorough gentleman who spent lot of time and energy in explaining the business deal.

Date of experience: December 24, 2025
TFG D. The First Group Rep
3 days ago

Dear Ms. Misbah,

Thank you for your feedback. We're glad to hear that your experience was positive overall.

Warm regards,
The First Group

Mauritius
1 review
0 helpful votes
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First of all I would like to thank First Group for giving us chance to visit the industry and to know the plan and project of their business. It would be a very high fi project and I would recommend everyone who is interested to invest as I think it would be very profitable and interesting one. I still regret for not having accepted the offer for eight days stay in a seven star hotel offered by the group but surely I will make it for next time if I got the opportunity. I wish good luck and good continuity.
Regards.

Date of experience: December 26, 2025
TFG D. The First Group Rep
3 days ago

Dear Mr. Sagum,

We are thrilled to hear that you had an excellent experience with us at The First Group! Thank you for sharing your positive feedback.

We look forward to serving you again in the future!

Warm regards,
The First Group

Ghana
1 review
0 helpful votes
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Planning my holiday
January 12, 2026
Updated review

I bought the holiday package last year February 2025 and I thought it has expired but your team was kind enough to walk me through the process

Date of experience: January 2, 2026

It was easy to use
January 12, 2026
Previous review

It was easy to use. Also navigating was simpler and very few questions

Date of experience: January 2, 2026
Virginia
1 review
0 helpful votes
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Former DLE AMBASSADOR (2 years)
January 11, 2026

I documented my WHOLE experience with The First Group on my YouTube page. I did my best to educate others on the experience. As an Ambassador for 2 years, I BELIEVE in The Company and The Product. I just wish "The company" representatives (plural)that I was working with were motivated and inspired by "The Vision" rather than "GREED.!"

I enjoyed The DLE Experience and being an Ambassador and would do it again under the "right" circumstances but…

See it for yourself…. FROM MY PASSION

https://youtu.be/HtnARziwTuU?si=eKSY13BD-mGXT0Tr

Date of experience: January 1, 2026
AE
1 review
0 helpful votes
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That was a prolific experrience with great customer care, all informatin was supplied on request. You cant have a second thought in investing under FG

Date of experience: December 31, 2025
TFG D. The First Group Rep
1 week ago

Dear Mr. Shepherd,

We are thrilled to hear that you had an excellent experience with us at The First Group! Thank you for sharing your positive feedback.

We look forward to serving you again in the future!

Warm regards,
The First Group

AE
1 review
0 helpful votes
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Date of experience: December 30, 2025
TFG D. The First Group Rep
1 week ago

Dear Mr. Sami,

Thank you for leaving us with a 5-star review! We value your feedback.

Warm regards,
The First Group

California
1 review
0 helpful votes
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Positive Feedback
January 6, 2026

I thought I liked the way I was approached by the your contact person at the airport. His name is Mohamed Abdelmotelb. He instilled trust in me and they made me to attend the event on Friday 26th December 2025. On top of that, the consultant (Linah Hasan) that was assigned to me did a very good job explaining the benefits of the vacation experience, etc. Her manager was also very nice, friendly and kind. In all I had a fantastic experience.

Date of experience: December 26, 2025
TFG D. The First Group Rep
2 weeks ago

Dear Mr. Tayo,

Thank you for your kind words! We're committed to making it exceptional and ensuring that it exceeds your expectations.

Warm regards,
The First Group

Qatar
2 reviews
0 helpful votes
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Site visit
January 4, 2026

1) Excellent coordination from Airport
2) Professional Follow up
3) Friendly site tour
4) MOST DISAPPOINTING AREA IS THAT I AM UNABLE TO CLAIM FREE HOTEL STAY VOUCHER SO FAR, THE LINK SENT IN EMAIL DOES NOT GIVE ME THE VOUCHER. PLEASE CALL ME *******9311 AND ASSIST

Date of experience: December 19, 2025
TFG D. The First Group Rep
2 weeks ago

Dear Mr. Zakeer,

We would like to review your situation further and ask that you contact us at customer.support@thefirstgroup.com so a team member can reach out to you directly.

Kind regards,
The First Group

AE
1 review
0 helpful votes
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Date of experience: December 25, 2025
TFG D. The First Group Rep
2 weeks ago

Dear Mr. Ammar,

Thank you for leaving us with a 5-star review! We value your feedback.

Warm regards,
The First Group

Saudi Arabia
1 review
0 helpful votes
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غير متاح غير فندق واحد من سبع فنادق بالرغم من محاولة الحجز من أكثر من ٣ أسابيع!

Date of experience: December 22, 2025
Saudi Arabia
1 review
0 helpful votes
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S8IH3G4FG3R3DJB
December 29, 2025

I have been one of your customers for several years, and this year I have not received enough attention.

Date of experience: December 19, 2025
TFG D. The First Group Rep
2 weeks ago

Dear Mr. Khalid,

We would like to review your situation further and ask that you contact us at customer.support@thefirstgroup.com so a team member can reach out to you directly.

Kind regards,
The First Group

AE
1 review
0 helpful votes
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An unexpected delightful experience
December 27, 2025

I walked into First group offices not knowing what to expect but to my ultimate surprise, I found a group of friendly consultants who immediately put me at ease. I felt everybody from my consultant Mr. Tyler Humphreys and his immediate boss Mr. Mohammed made sure I understood every aspect of their business module. The personal tour right from the offices to the construction site was a truly delightful unforgettable experience.

Date of experience: December 15, 2025
TFG D. The First Group Rep
3 weeks ago

Dear Mr. Richard,

We are thrilled to hear that you had an excellent experience with us at The First Group! Thank you for sharing your positive feedback.

We look forward to serving you again in the future!

Warm regards,
The First Group

Saudi Arabia
1 review
0 helpful votes
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لا يوجد تفاعل على الاستفسارات من الادارة وجميع الفنادق تظهر غير متاحة ولكن بالموقع يوجد غرف متاحة

Date of experience: December 16, 2025
TFG D. The First Group Rep
3 weeks ago

عزيزي السيد هاني،

نود مراجعة وضعك بشكلٍ أعمق ونرجو منك التواصل معنا على customer.support@thefirstgroup.com كي يتمكن أحد أعضاء فريقنا من التواصل معك مباشرةً.

وتفضلوا بقبول وافر الاحترام والتقدير،
شركة ذا فيرست جروب

Algeria
1 review
0 helpful votes
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My experience with The First Group started with positive expectations; however, the overall experience has not met those expectations so far.

There is a key matter that remains unresolved, accompanied by a lack of sufficient clarity and delays in communication. This has had a direct impact on my level of trust and overall satisfaction. With better transparency and more timely handling of pending requests, this situation could have been avoided.

I hope these comments are taken seriously and that a fair, clear resolution will be reached, reflecting the company's commitment to professionalism and improving the customer experience.

Date of experience: December 16, 2025
TFG D. The First Group Rep
3 weeks ago

Dear Mr. Mokhtar,

We would like to review your situation further and ask that you contact us at customer.support@thefirstgroup.com so a team member can reach out to you directly.

Kind regards,
The First Group

AE
1 review
0 helpful votes
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Odododododoeoeoeoeoeoeoeoeppepepepepepepepeppepepepepe

Date of experience: December 15, 2025
TFG D. The First Group Rep
3 weeks ago

Dear Ms. Cherine,

Thank you for leaving us with a 5-star review! We value your feedback.

Warm regards,
The First Group

Saudi Arabia
1 review
0 helpful votes
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جميل ورايع شكرا لكم ونتشرف بالعمل معكم ، شكراً لكم مره اخرى..

Date of experience: December 12, 2025
TFG D. The First Group Rep
4 weeks ago

عزيزي السيد جيف،

شكرًا لك على تقييمك لخدماتنا بـ 5 نجوم! ملاحظاتك موضع تقدير واهتمام بالنسبة لنا.

مع وافر الاحترام والتقدير،
ذا فيرست جروب

Illinois
1 review
0 helpful votes
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A pre pay vacation
December 21, 2025

Everything went well. From my driver at the hotel who was on time to the stop at the office where people were friendly and where i met the agent representative.

Date of experience: December 8, 2025
TFG D. The First Group Rep
4 weeks ago

Dear Mr. Kabeya,

Thank you for leaving us with a 5-star review! We value your feedback.

Warm regards,
The First Group

Angola
1 review
0 helpful votes
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My overall experience with TFG!
December 21, 2025

To summarize my overall experience with TFG I say that it was excellent.
Although I could not experience all the benefits of the package, but even so it was a great experience.

Date of experience: December 11, 2025
TFG D. The First Group Rep
4 weeks ago

Dear Mr. Carlos,

Thank you for your positive feedback! We strive to provide excellent service to all our clients.

Warm regards,
The First Group

Germany
1 review
0 helpful votes
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تاريخ الحجز غير مضمون
December 20, 2025

تاريخ الحجز غير مضمون. اي اوتيل غير معروف. غرفه عاديه. مندون تذكره طائره..

Date of experience: December 10, 2025
AE
1 review
0 helpful votes
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The staff were warming and excellent
December 18, 2025

Remarkable. I'll definitely invest with the first group in no distance future that's why I book vacation for my wife and I before June 2026. I will also recommend the first group to friends and colleagues.

Date of experience: December 7, 2025
TFG D. The First Group Rep
1 month ago

Dear Mr. Charley,

Thank you for leaving us with a 5-star review! We value your feedback.

Warm regards,
The First Group