I ordered two sets for my daughters and neither one has received. I went to the website to chat with someone and the screen freezes. I tried to check my order status, nothing. I wish I had read these reviews first. I would encourage anyone who sees their ads on FB to run as fast as you can. They are a scam.
Soooo disappointed! This was supposed to be a birthday present for my 80+ year old mother. Ordered in December for her January birthday. She has received nothing! I've reached out to customer service and, of course, have gotten no response.
I have no idea about the quality since we haven't received any letters, but based on the service alone, don't waste your money. Now I need to figure out how to get my money back 😡
Hi Stacy-This is Angela Ahn, Customer Service Manager with The Flower Letters. We are so sorry your mother did not receive her letters! We have reached out to you via email to let you know we had been sending the letters on schedule and that we would be happy to find another solution for her (expedite her new letters, etc.) It looks like we have come to a resolution via email. Thank you for your patience in this matter.
Overview
The Flower Letters has a rating of 1.4 stars from 22 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with The Flower Letters most frequently mention and customer service. The Flower Letters ranks 67th among Literature sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Steve R. -This is Angela Ahn, Customer Service Manager with The Flower Letters. We sincerely apologize for any confusion and the difficulty you've experienced in contacting us. We have reached out to you via email but will provide some general information here. To clarify, the first letters are mailed 3 days after ordering, and delivery is within 2 weeks in the US. After that, the remaining letters are generally mailed every 2nd and 4th Friday, and delivery is within 2 weeks after the mailing date. In your case, since the order was placed just yesterday, delivery is still within the expected timeframe. If you ever need further assistance, please feel free to reach out to us at support@theflowerletters.com. Lastly, we wanted to mention that SiteJabber primarily publishes negative reviews unless businesses pay to have positive reviews shown. For a more accurate reflection of our customers' experiences, please visit here: https://theflowerletters.com/pages/customer-stories. Thank you for your support and patience.