The Fragrance Shop

Well am very disappointed with the service I received from online shopping. I ordered for next day delivery to store 6 days later it finally turn up. Everytime I phoned customer service they could not help at all.
Will never order online from them again

Paid extra to be delivered item worth £148, recived after 5 days empty parcel.
Costumer service not helping.

I tried to order an aftershave from here, and it cost around £60. I put my correct address in, and got a confirmation email containing this. It was set to be delivered last week, until I checked the tracking app and it said "sent back to sender". They didn't tell me this, I just had to find it out for myself. So I call up Royal Mail who tell me they only put half of my address on the package so it was impossible to deliver it, and without my say, it got sent all the way back. After numerous emails back and forth, I was told I could re order it with "the correct address" - despite me doing that in the first place, and was told I could get a refund, but only when it arrived back to them. I explained that this was meant to be a gift, so I didn't want a refund I wanted my order! So they told me it would be sent back to me today or tomorrow. So, using the tracker, I saw it was going to be delivered today so I stayed home from work to ensure I would definitely be here to receive it. Then I check it again a bit later, to see that it said "delivered". When I checked, there was a photo of my package in a place I'd never seen before, and it had been signed by some random woman, in a location 5 hours up the country from me. I have tried emailing again to get my money back, but have not yet had a response. I am a student, so losing £60 is a lot when I'm trying to pay my rent and bills, and now I have to explain to my boyfriend why he doesn't have a 21st birthday gift. I am absolutely furious, don't ever even consider ordering something from here because you'll never get it.

Absolutely awful company and customer service is non existent.
They charged me twice for a product, they have promised to refund my money but after nearly 6 weeks I still have no refund.
When I phone, they promise it will be sorted.
When I email, they promise the refund will be with me in 5 days.
This is THEFT and they don't even care. I wonder how many other people they have scammed in this way.
If you take a look at the negative reviews, the reply from Fragrance Shop is a standard reply to each and every complaint. They say there is no customer number when some people have included a customer number.
They give you an email address to write to and then ignore the emails. I have emailed this address so I know!
Avoid like the plague itself.

Ordered 1st Feb and despite 4 emails still cannot get a refund for an aftershave I have not received. Keep getting response asking me to wait 48 hours. Avoid this online retailer at all costs. I am asking my bank to charge back the sum

So I ordered 3 bottles perfume the box come with it ripped and only 1 bottle in it. Some one clearly robbed the. They said send pics which I've done. Said get back to me not heard nothing. Hows this company still going. We need to get this place shut down if its robbing every one.im not letting this lie. Joke.

Ordered for a delivery, charged for the order but 2 items missing, tried to email, but they ignore any correspondence, can't get in contact with them, even though they have effectively stolen my money, avoid this company at all costs, I have contacted trading standards and bbc rip off Britain, and I'm speaking to solicitor to retrieve my stolen money,

I ordered perfume for a christmas present, royal mail confirmed they could not deliver as the address was incorrect so they have returned to the shop. I checked and I entered the RIGHT shipping address, therefore the fragrance shop must have printed this incorrectly. The fragrance shop are refusing to refund me until they receive it back, but it has been stuck at Royal Mail for two weeks i have sent them proof but they are now ignoring my emails! I will never buy from them again, go to the perfume shop instead they have always been good!

Just now
Rubbish
Would like to put no stars here. Absolutely zero customer service, no one seems to know what they are doing or Care. Had an item that came damaged on the 4th June and after many emails, calls, photos sent in still no replacement. I requested mgr to contact means what a surprise still waiting. Don't waste your money with this company

Ordered something before Christmas for next day delivery. Never arrived, and now almost 2 months later, I'm still chasing a refund. They confirmed they can see I haven't received the order. But refuse to do anything about it. Do not trust this companies service!

Do not order from this company. Order a cologne that i've being using for years. (Chrome) and just got robbed. It looks the same but no fragrance at all, smells like rubbing alcohol. I bought on line b4 from other places and never had any issues. I will spend the extra 40 bucks and going back to the mall... NJ store *******960 stay away from this place... Frank

Same complaint as some others - charged £15 for a renewal of account. I never opened as account with them; they only got my email address as the sales lady said it was their company procedure.
Beware.
I'm trying to resolve this with their customer services and will report back.

Appalling service received item that had been damaged in the post advised them if this. Their initial response was ok advising to take pics etc which I did. That was 2 weeks ago heard nothing since despite additional emails from me they not even acknowledged it replied to any if them. Am therefore still waiting for a refund of money I paid them in good faith for which I received products that were unusable. Disgusted beyond belief, do not use this company!

Same story as all the others... followed the return process but no refund after 6 weeks, now they've stopped responding to emails. I will not stand for this and will take legal action if necessary as it's not right (I think with proof of delivery and all these reviews I'll have a strong case... they're banking on nobody risking the solicitor fees on to recoup a relatively low amount (under £100). I will.

Ordered perfume for my daughter for Christmas but when my parcel arrived the perfume was missing.
Trying to my contact by phone was practically impossible so thought I'd try my luck with an email. Managed to get an initial response, after chasing, but no attempt to resolve my issue. Have now sent another two emails but without any reply. Dreadful customer service.
Will never purchase from this awful company again!

Very awful service with very bad sales team. They dont care your time always got late and when you will call them so will reply you with rude way. I ordered few perfumes they took my money very quick but take more than 15 days to deliver my order. Please try to avoid this service otherwise get ready to pissed our self off. They are the most unethical company i ever deal with

I had placed an international order of perfume to be shipped to India... The parcel which they claimed to have sent me through USPS shipping never reached. USPS site showed tracing only in US and nothing after that... When I disputed of not receiving my package even after two months they never bothered about it and they stole my money... Please think 1000 times before you place order here and if you care for your hard earned money... They will suck your money...

Free bag did not get delivered with my aftershave. No explanation why they were sent separately? I have been waiting on it for several weeks now and they are saying Royal Mail is holding it up. Customer service lied to me and said they would send me a new one within 48 hours and did not. Takes 48 hours for them to give you the stuff... but several weeks for the company to return it? Not buying that to be honest. Just use someone else.

I ordered multiple perfume from them including Gucci-envy me, Ralph Lauren-romance, Juicy couture-rose and Giorgio-Beverly hills. I can tell Romance and Rose are fake. Other 2 still I am not sure as received day before yesterday. Never thought to receive duplicate/fake item.

The "perfume" may be "100% genuine", but I'm quite sure it is watered down. I compared the item I received from them to the same thing that a friend got from a different source. That from Fragrance Shop evaporated without a trace almost immediately, whereas the other lasted until the next day. I had to pay 15% "restocking charge" plus postage to return it, so I ended up losing a lot by shopping with them.

Mary in the Sutton Coldfield store was amazing, she could have sold me a car, excellent sales service. Alicia was very friendly too. Great staff in this store. Nothing too much trouble. Thank you both.

After ordering 2 times with these people with 2 different credit cards, my credit cards were used fraudulously for online purchases totalling 500$. I don't know if this is just a ''coincidence'' but I, for sure, will not order at fragranceshop.com anymore!

My favorite perfume (Guess 1990) is discontinued and I only have half a bottle left. While researching how to make perfume, it occurred to me that maybe someone already thought of making a smells-alike for Guess. Yes, it's been done! I ordered samples from six companies and a ridiculously expensive "made just for me" version from a scammy company is Michigan.

Only two of these places sent me something that smells like Guess. One was so-so. Fragrance Shop's was awesome! They also kindly included a free sample of a beautiful fragrance, Dark is Night. I like this one and my coworker loves it so much she ordered some for her signature scent!

I also ordered their version of Escada's summer scent, Tropical Punch, for my sister. She says it's even better than the original and lasts longer. Many thanks to The Fragrance Shop! I tell everyone about them because perfume is important for happiness and IFRA ruined so many people's favorites.