The Fragrance Shop

Paid for a membership, they didn't apply it. Emailed so many times, nothing apart from auto responses and ones making no sense! One told me they would turn auto renew off on my account as requested. I haven't got a membership as they didn't apply it, but happy to keep my money! It's been weeks and I'm getting nowhere. There is no way I want to give them any more of my money, but I want my money back. Have phoned, eventually got through and was told the membership should be applied, but wasn't. Putting a disput in to my bank as that's my only option now. I am so disappointed as have used them for years with no problems, so what's happened?! Order FWUK*******

Sell fake perfume. I never experience a rash after using any perfumes, but when I spray the DG Rose the one which I bought from this website, it burned my skin and gave me a rash. I have to quickly washed off with soap and put on cortisone cream right away. I contacted the customer services, they never gave me the shipping label for return. So I have to pay it myself to ship it back to them. When they refunded my money, they did not refund the total amount, they deduct the shipping cost out of it too. This business is seriously not want customer to come back for them. SHOP SOMEWHERE ELSE.

I received only 1 item instead of 2 purchased. CS requested me to fill the insurance claim for USPS, but since I sent them the form and pictures, I have never received either any response or refund for the item missed and its shipping cost from them. Moreover, they blocked my account instead!
I guess they might got the insurance from USPS/make fraudulent operations with insurance claims of its customers.

Absolutely disgusted had no problems with any other orders but this particular one I never recieved but they say it was signed for but it wasent. Just to prove my point my last fragrance was left in the garden with no signature again. Appalled useless service do not recommend to anyone...

FAKE!
I ordered my favorite perfume that I have worn for years & the perfume that they sent doesn't smell anything like it. It smells like a small amount of perfume with a lot of rubbing alcohol added to it.

Never again.

I ordered 2 items on 23/11/18 and was suppose to get it within 5 working days. I was given a tracking link to Hermes and after 2 days it was sitting at it's national hub. I phoned 'customer services' and was told the item is lost so another will be with me within 2 days. 4 days later I phoned again and was told it was requested but wasn't shipped. Another order will be placed and I should get it on Monday. If I don't get it on Monday I shall claim my refund not through the Fragrance Shop as I have read they don't refund, but through Paypal or Credit Card bank under Section 75 of the Consumer Credit Act 1974.
I will never shop with this company again. Debenhams do a good deal for the same item.

Don't byu parfumed online from the Fragrance shop. Buy them frome the store. Placed an order online, still waiting for delivery. Will complain to the police and other organisations. They took the money, but no delivery. Also the site is not working properly. They advertise to do a membership. Payment system not working. Won't buy ever again from that shop. Parfumes are true and good, but online and customer service is 0.

I ordered something from this site, and a week later was sent an email that it was out of stock and wouldn't be shipping. My card was then used for fraudulent purchases and I had to call my bank to have them taken off/my card canceled. I suspected this site, but after reading other reviews, I am now sure this site is the culprit. Do not order from this site.

I ordered perfume on April 19th. I contacted them when it didn't arrive over a month later. No one could locate the package and after having me call every carrier, had me fill out a insurance form. I promptly filled it out and returned it to them. They assured me within 5-7 days a replacement would be shipped. This all transpired on May 26,2015. Now it is June 30th, I haven't heard another word from them and nothing has arrived. I called customer service and the associate hung up on me. I can't believe this place! Seems like a scheme to rip people off who don't stay on top of things. I strongly warn others about buying from Frangranceshop.com

Ordered perfume on 2 hour click and collect. Couldn't get it for 3days so cancelled it got money back and then 2 weeks later they took money out my account again. Rang them up and got told thatched would not pay my charges because they made me overdrawn and I couldn't get my money straight back. When I said I would put a review on Facebook about these attitude they told me to please myself and hung up!

I wish i could give less, 1 star is a compliment. Gift set for GF's birthday was spilled an damaged upon arrival still in box, empty! As you can see by the image the packaging was undamaged so this could only mean the bottle was not secured! 2 weeks of back and forthing with "Laurentiu U" got me nowhere. After 7 images of every conceivable angle they closed my case. No refund no return no nothing! Thanks for the waste of a time gift, il never shop with u again your customer service is horrendous your process of complaints is terrible and worse still you dont even care! As of this morning iv had to initiate a returns that i will have to travel and go out of my way to send back, because of your messup not mine, im the customer?! I order online, it arrives. Thats how it works, if i wanted to walk about id have gone to a store! Useless utterly useless. AVOID TRUST ME, THEY COULDNT CARE LESS. AVOID!

I ordered and paid for perfume and postage,. I was tracking it online and it said delivered and signed for by household. I know I did not sign for it, so I went to the front door and there was the perfume lying in the porch way.
The delivery box was open the perfume box was crushed but the perfume was intact albeit the top of the bottle was dislodged. I complained and they apologised offering a refund or a replacement. I said I will have the replacement bottle as it was a birthday present and I could not offer the crushed box as a present.
I also complained about the courier lying and said I signed for it, they said they will investigate.
That same day they said they were still investigating with HERMES but will not now be offering a refund or replacement.
Dishonourable company PLEASE AVOID!

Ordered what I thought was Ariana grande -cloud for my daughter. The page clearly advertises the bottle and tbh I didn't look at the details at it looked legit.
It said free atomiser, I thought bonus! Turns out the free atomiser is the perfume absolutely reeks and I am pretty sure Ariana grande wouldn't put her name to a stench like this. Smells like it's gone off. Nothing pleasant about it

I ordered a certain perfume from Fragrance Shop. They sent the wrong one and said theyd post out a return slip. After waiting nearly 3 weeks for this I enquired as to where this slip was. They then told me that they dont send them to international buyers and that I would have to pay for shipping and tracking and it would be refunded when they received the perfume and receipt. They also said that they would send the correct perfume if they have it in stock. I told them I couldnt afford over $50 to post overseas so they then sent me NSW address. I asked if now they had given me an Australian address could they send a reply paid slip. Still they said no. I wouldnt trust them as far as I could throw them so I wasnt going to pay for the return. I have really wasted my money.

I ordered as a birthday present two weeks before birthday and it took twice as long to get my order as predicted (almost a month to get the order) and when I finally received the product there was a bug in the bottle. They did not care about the long shipping time and would not return the shipping fee. They did not care about the bug in the bottle and said it was the manufacturers problem. I will never order from there again. Awful customer service, awful shipping speed, and subpar products. Buyer beware!

I ordered WHITE Diamond, Liz over a wek ago. Order arrived in a short period in brown box with layers of protection, however; when I open and tried it on, it did not smell like the real thing. I went and sprayed the real thing on my arm and sure enough, it was different and the smell was hardly noticed. You could still smell mines after 30 mintues but Frangrance shop White diamond could not be detected after the first 15 minutes. Its a Fake but right now I am not going to worry about it. It's a lesson learned and will not be ordering again. Debra W. 12-11-16.

Do not order from this company. I waited and waited for my order to ship. Called twice; sent to voicemail, with no reply. Sent emails; no reply. I contacted my credit card company about the charge and filed dispute. That's when I got a reply from them saying refund back to card was issued. They couldn't respond until I mentioned dispute. I would not order from them.

Ive just bought an aftershave from the their store. The Price was good and the packaging looked legit but as soon as I opened it you can tell it looked off the colouring of the aftershave and the products itself was slightly wrong and the lid didnt fit well after spraying it wasn't the right smell at all just smelt cheap generic aftershave they also wouldn't let me return the product. Avoid at all costs its a scam

Review of The Fragrance Shop

Appalling customer service

I placed an order on February 11th via Paypal ready for Valentines Day which was flagged due to my email being different on my Paypal account. I contacted Paypal to change my email and TFS requested proof from Paypal of the email change. I contacted Paypal again who kindly provided the verification and passed it on to TFS. They then told me that my order could not proceed because the email was different when the order was placed.They have still not dispatched my order claiming it is due to the email being different. They have taken the first payment installment though. They have been giving me misinformation, been dismissive and everyone I have spoken to has contadicted each other. They now say I have to cancel my order and place a new order but until I am refunded, I cannot do this and my voucher for 20% off will have expired so unless I pay the extra subscription for the year, I will no longer recieve a 20% discount on my order.
Their customer service is appalling and they are rude, disrespectful and dismissive.
9 days later and this has still not been resolved nor have I been contacted by a manager as requested. Being told it is being 'escalated' but nothing happens. I am contacting them on a daily basis.

On Nov/2017 bought Some Hugo By Hugo Boss Colognes and Oil, 10 days later ask, demanded to cancel these order, guys answer fast as lightning, apparently don't know the definition of customer service, they don't give nothing for free plus who knows about returning money?

Ordered two items. Chanel and Issey Mikake 8m eau de parmum. According to website there's free atomiser with the latter. Items came Issey Makae apparently missing, free cheap plastic atomiser there. No phone number on website found on Google. 40 minutes to get through to someone who tells me the Issey Miyake is in the free plastic atomiser? Maybe that's true but how do I know? Smells like it but could be fake and the packaging is cheap and horrible. Customer services told me its clear from the website it comes packaged like that- I checked IT ISN'T usual glass spray bottle shown. I now have to give a gift which looks fake and cheap. Wont be using them again will be reporting to trading standards

I ordered two bottles because it was an excellent price, but as soon as I looked at the contents it was a light purple hue -- NOT the vibrant blue of Lacoste Essential Sport. I decided to try it just the same, and can DEFINITELY say that the fragrance is NOT the same product available in stores. It smells similar, but scent disappears immediately -- no staying power like my department store purchases. I would be very careful with this site.

Buchanan Galleries (Glasgow) Store: I am a young oriental man, went in today to the shop as i saw a good offer on Ralph lauren aftershave. I got in to the shop and was greeted by a good looking young female (cashier) with short dark hair, i replied Hi, (there were 2 other females customers in the shop till (mother and daughter) at that moment) finishing paying for their goods assumed. I continued questioning her about this offer. This shop cashier/assistant did not have a clue what i was on, and its not my english/ communication problem! May be to her i just look like another "foreigner" in Glasgow (i have live in scotland for 15 years). She ignored me completely as if am a yellow brick wall! I dont know whether its my appearance or maybe she is a new staff or maybe its not her day today and its nearly "home time". Luckily another female (long dark hair) staff who helped me out & resolve my enquiry. At the end, i got the item i wanted however it hits me of what experience & treatment i just went through when i stepped out of the store. Overall, i will not/ think again before i stepped into the shop next time and maybe use another shop. I rather pay extra £20 more in another store rather than getting treated like today.

I wrote on their Google+ wall and facebook wall. No response from them!