The Fragrance Shop

The headline basically says it. Although I paid 12.00 for expedited shipping the item didn't come in time for me to give it to my niece. I had to go and buy her another gift. They refused to refund me the expedited shipping. I have called a few times and no answer. I am now stuck with a bottle of perfume that i can't use. I won't be shopping with them again.

This company have saved my back details and renewed a membership I didn't take out. Becareful if you pay by card in store they save your data. Only way of cancelling is to block your bank card. Frauds.

I'm extremely dissatisfied with my purchase as the perfume scent is terrible. I'm convinced it's a fake as it smells far too overpowering to a point that it's given me a headache. I'm well used to Armani Si as it's one of my favourites but I definitely will not be buying from The Fragrance Shop again.

I called FragranceShop yesterday after waiting in a que for 55 minutes. Only to be told they didn't have my itesm in stock. AFTER taking my money. Guy named Stephen was really nice and said I would get a refund immediately. I'm now sat here the next day. Nothing. Currently calling them again to query my refund. This is a day before xmas. I never leave reviews but seriously where else can i go to warn others not to shop here. Wow. Merry Christmas isn't it.

They keep taking money from my account. I had to cancel my card! Customer service don't reply. I will never use this company again, absolutely shocking experience that has spanned 2 months of trying to fix without succes

Without ranting too much. Promised delivery of DIOR SAVAGE for a Christmas gift.Purchased 3 items, only 2 delivered. Don't bother emailing or phoning them. Zero response from emails. Load of bolony from phone calls. Out of funds. No Christmas present. No joy. In short, absolutely shambolic company

Ordered 2 bottles of Fendi (discontinued in UK) spent £86. Arrived promptly, but knew as soon as I saw the packaging it was fake. The scent was vaguely floral rather than the punchy orangey/cloves/patchouli I was expecting. Contacted the company by email, all very lovely issued a returns number etc, but Post Office don't carry perfume, and FedEx charge as much as it cost! Grrrrrrrr! Furious. So frustrated! Feel very duped.

They are shipping wrong products and refusing the pay postage label for returns. Communication is really bad. One representative is emailing this and another something else, no signatures, so I don't know whom I emailing. They don't answer the phone.
Still haven't been able to return the stuff and get my money back.
And they are still advertising the products on their website, even they don't have it.

I had placed an order with this store and it took forever for it to be processed. Don't bother emailing them neither because you will never get a response. Seemed pretty fishy so I canceled it. I will make sure to see a full refund on my credit card. This is the worst online store experience I have ever had. They take your money and ***t all over you without responding to any emails. AT ALL! Thats unprofessional. Oh, and I rated it a star because I had too in order to proceed with my review. I give it no stars!

Absolute disgrace poor customer service fob u off first and last time i would ever shop at the fragrance shop newcastle 3 weeks waiting for purfume only to be told they dont have it but i could have other for double the price its cost me more in phone calls and bus fares than it would of the purfume

Absolutely useless service. Ordered item, never received. Waited hours on end to speak to someone on their customer helpline but NEVER even managed to speak to anyone once, just kept on hold.
Still not resolved! Dont know what else I can do?
Dont trust these cowboys!

I ordered a £50 perfume from this website. After waiting almost 3 weeks for it to arrive, I had to pay an additional £12 for customs charge! I emailied fragranceshop to sort this out but they told me that they are not able to do anything about custom charges that are applied outside of the U. S! I will NEVER buy from this website again and urge others to beware as well!

I purchased some Boucheron cologne from the over the holidays. It arrived with no bouquet. I sent it back for an exchange. I didn't want my money back, just a new bottle - and they said no. I will never do business with these guys again and I encourage others not to. BOYCOTT this store. Stay away. Go with a more reputable vendor like Amazon.

Ordered a 3 oz bottle of Sisley #2 in April 2014--received it and put it away to use when I finished my current bottle. Opened it yesterday and it was NOT 3 0z, but only half as much 1.6 oz. The box was the same size--that's why I had no suspicion. But the bottle is smaller under a lid that is the same size. Total fraud and they say they can't do a thing since it has been so long, though I have the online invoice and the item. FRAUD. Stay away from these thieves.

First, the website seems like a good deal- the prices are reasonable and not too cheap to heighten your senses that you might be purchasing a fake. So I decided to take a leap of faith before reading the reviews below. I can concur with those who stated the perfume is not authentic. I have been wearing dolce and gabanna light blue for years... Years! I know what the smell is supposed to be and I know that it is supposed to last more than 20 mins. The bottle I bought was only dollars cheaper than a REAL bottle. Do not buy from this website, unless you don't mind throwing your money into a fake perfume.

Ordered some perfume in store on the 11/12/15. Because the store had run out of what I wanted the very helpful shop assistant ordered it for me on line. The order was supposed to be delivered before the 16th, nothing. Having spent the best part of 3 hours trying to get through to customer service I travelled 30 miles to the store and tried to get it sorted. Long story short, having spoken to several different staff, finally managing to get through to customer services and being assured my deliver would be here before Christmas -it isn't. The staff have taken 3 different phone numbers and 2 email addresses but haven't even had the decency to call back. Only given this lot 1 star so I could write a review. The stores seem fine but don't bother with the on line and forget the customer service they just don't seem to cars.

Unexperienced member of staff does not know how to talk to customers. No good customers service. Not polite at all. Insisting and rude.
Perfume cost £9.90 and I must get a 20% discount, she declined discount stating it cost £22. This is cheating. We were forced to pay a membership fee to get discount but this is cheating customers.

Their shop does not make profit as many customers complain about the fragrance shop. They only make profit by charging us membership fees. SHAME ON YOU.

Ordered two items from them, after waiting 4 weeks for the arrival, decided to chase them. They emailed me back requesting to email them from the same email my paypal account is registered. I explained it is an old student email I do not have access to it anymore. Provided all my details requesting my order or refund. They have not done either! No order or money! Fraud!

They took my money last week, but to date I have had no email informing me that the perfume is ready to collect.
I have tried ringing them so many times, but all I get is a recorded message saying that 'they attending to other customers!'
This is becoming mighty suspicious and the perfume is a Christmas present!

These BASTARDS. I bought Lacoste Pour Femme from FragranceShop after finding they were *slightly* cheaper than other retailers.

HUGE mistake. I used the perfume once when I received the product (two months ago), and it seemed fine. If the fragrance was slightly off, I didn't notice it. Flash forward to today; the perfume is TOTALLY changed and obviously fake.

Consumers should report this to the FBI so they can investigate them for counterfeit goods. Seriously. These a-holes are scammers.

I got the fragrance "Christian Dior". It was Not manufacture-sealed and even did Not smell like Christian Dior.
Perfume they sent to me was fake.

I requested a refund. I will consider to send it on expertise for the fraud.

I bought a bottle of Opium but it certainly isn't Opium I received. It smells terrible. I have used Opium for over 30 years and know what it smells like. Sent bottle back weeks ago and received email today saying nothing wrong with it and they are sending same stinky bottle back. Avoid this company as they certainly have ripped me off.

Ordered on December 14. Item never arrived. Could never get through their customer service, but they anser their sales line immediately. Very bad reviews. I wish I would have reserched prior to my order. F rating by BBB.