The Hut

They might be cheap, but if anything with your order is wrong, you're going to have a nightmare - the customer service is the worst I've come across and you can't actually speak to anyone. Stay away!

Bad service - the item never arrived
Its even worst when you seek for a solution with their customer service - don't expect to receive a quick or proper reply

Worst online company ever. Placed order and tried to cancel 30 minutes later. Of course there's no phone #, and no response from numerous emails. Called my credit card to dispute it.

I WOULD GIVE ZERO STARS IF I COULD. Spent £65 on a pair of Kickers for my daughter for school in SEPTEMBER and now in FEBRUARY the soles are coming away from the shoe! Apparently, it's 'wear and tear' UNACCEPTABLE! I would understand after 1 year, but not after a few months! They are refusing to help me!

DO NOT TRUST, do not use this website.
I ordered three iPads for my kids for christmas and they all got canceled days after the order was complete and i did not receive my items but the money was taken and i am still trying to get my money back. Unbelievable how they are still online. Very disappointed do not use this website.

The HUT sucks "BIG LEAGUE!" the site charges for expedient delivery and does not deliver! And then if you want to try and ask for a return or refund, not only do they always say NO, they will NEVER allow you to speak to anyone over the phone. You have to communicate 100% thru email, A LOT easier for them to hide and defend their shady deals via email! All i have to say is BEWARE! STAY AWAY!

Returned a jacket purchased from the UK but had to return to Poland jacket never made it to them held up in customs, asked for help to get information why it's not been delivered messaged them a dozen times got the run around not at all helpful now I'm out of pocket with not jacket stay clear of The Hut

Bought DVDS that wont play in this region. After I ordered I saw that the U.S. was not in the right region. I followed their cancellation policy which was 15 minutes after my order and their reply was to late, already shipped. They do not follow their own guide lines or rules. DON, T BUY FROM THIS COMPANY. YOU WILL BE SORRY. THIS COMPANY SHOULD BE SHUT DOWN. THEY HAVE NO RETURN POLICY. THEY SHOW ONE, THEY DON, T HONOR IT.

So i ordered a top from there 4 MONTHS AGO and it still hasn't arrived. Messaged them numerous amounts of times, takes them about 4 days to reply to my emails. And when they do i have to fill out a form, sign it and send them it in the mail TO ENGLAND which costs A LOT just to say that I'm not lying about receiving it. What a load of bull$#*!.

Very quick to take my money and not do anything further. Stay Away from these lowlifes! I should have known it was a scam but got fooled into thinking it was a good Black Friday deal.

They take your money and send you any old rubbish out-then you have a real battle to get your money back, I had to open a PayPal dispute, after about 10 calls and emails, I finally receceieved my refund, staff are young and very cocky, also lie to you!

They take your money. Claim it was shipped. When you ask where i is they keep dding on days to allow for delivery. I've had with them. I will NEVER again order from them.

I ordered 4 pairs of Jordan's to the value of $200 don't know what happened to them or where they are, no one wants to get in contact with me or tell me what's happened to them after my numerous e-mails I send them, the sight said $199 in my cart when I went to check out and yet they take out $250 out of my card what's the go there? DON'T BUY ANYTHING FROM HERE.

DON'T BUY FROM THIS COMPANY.

Took a 'Buy a hoodie and get a free pair of jeans offer'. They sent the hoodie and cancelled the jeans since they had run out... They then 'refunded' the jeans, but since they were 'free' the refund was zero.

The hoodie alone isn't worth the full price. In fact they massively 'discounted' it once the offer ended.

I said I didn't want any of it in that case and they said I'd have to pay to return the hoodie since it was ME who had changed my mind. This would cost about £10 since it would have to be sent recorded due to may other forum complaints that they claim non-delivery of returns.

They are also bombarding me with spam even though I've un-subscribed from emails.

I'm taking them to the small clams court out of principle. I've read that the minute you register a claim (costs £30) they cave in and pay out including the £30 since they don't want to go through with it.

AGAIN... DON'T BUT FROM THIS COMPANY.

Goods were delivered on time, yet company refuses to give an invoice. Tried talking with them 4 times, each time they think of different reason why they can't give me an invoice.

Ordered in early sept - told its processing - two weeks later after chasing told because of covid - delayed. Two chase ups later (Mid November) told they don't have any stock. Kept my money

We live in the USA, and my wife purchased a DVD set that was advertised through Google as being NTSC. They shipped a PAL version, and refuse to exchange it, since it was opened. Truthfully the only way we knew that they sent the wrong disk set, is that it would not play. They absolutely refuse to do anything to remedy the situation. DO NOT BUY FROM THESE UNETHICAL THIEVES!

SCAM? Tried to work with their customer service to get a refund for a steamer they sent me that does not work in the U.S. Returning it would cost $75, which is what I paid for the steamer. Customer service was unhelpful and basically told me because product was unwanted (really was wanted, but it didnt work) that I would have to pay return shipping. I asked them why they would even ship to the U.S., knowing it doesnt work here. Web page did not mention it wouldn't work. I asked them for ANY HELP, and they just kept telling me to return it (which made no sense, because if I returned it, the cost would have been $75 out of my pocket, then they would have refunded me $75 for the steamer. Which would mean, that I would get NOTHING back, but they get the steamer back. THIS JUST SEEMS SO UNFAIR. I feel like this is almost a scam, as I have read other reviews with similar comments,

I ordered a watch and it has been 2 months and it has not arrived I reached out on Instagram and the assistant said that it arrived and it hasn't and no one in my neighbourhood got it trying to get a refund and they won't give me one do not buy it's a SCAM

The Myprotein bars and cookies I purchased took a long time to arrive, 21 days, and were spoiled. The bars and cookies made me sick and caused my to have a very upset stomach.

Cheater and scammers. Ordered a bag worth £215 but it was a fake! How do they even sleep at night feeding their family with scamming honest people out of their hard earned money?

Hunter wellies letting in water. Reported this on 5th Jan 24. Still waiting for a resolution on 30th Jan, terrible customer service. Avoid!

I purchased DVDs from there completely unaware you can't play DVDs from Great Britain in the USA, knowing it was being sent to the USA this should have been pointed out to me! Now they refuse to refund my money! And the DVDs are worthless to me! They have no problem shipping theses worthless DVDs to the USA... to me that's fraud! Do NOT TRUST THIS COMPANY