The Hut

I'm astounded that there are so many negative reviews and if I had seen them before I ordered from the company I would never have ordered. I ordered 5 Joules tops at a bargain price of £13 each (Joules prices were between £19.95 and £29.95). They arrived within 5 days, beautifully packed with tissue inside and they fit perfectly. I'm thrilled with them. I had entered a code to get an extra 10% off but it didn't go through so I emailed the company and told them and had a reply the following day with an apology and a refund of 10%. I can't fault the company, the customer service or the garments.

Although the products were great and delivery was speedy, my experience when returning an unwanted item. I'd obtained proof of return; and received an email from The Hut to confirm that my item had been returned to them however they still refused to refund my item. The company lied stating I 'didn't follow the correct return procedure' although I'd used the reeuen label generated through the site. After filing a dispute, months of going back and forth, numerous phone calls and emails not responded to; the dispute was decided in my favour. I'm actually so grateful I'd paid using Klarna as I would've been hundreds of pounds out of pocket. I won't be ordering from this site again due to this headache.