The Knot

I try to cancel my account because I haven had a single wedding from this site and I can't afford the price. I spoke with Jill and Brad and the only think about getting paid, they said you are in a contract for a year if you don't paid the balance we will send you to collection. Well that is I want to cancel so I does get to that point but the only think the care is getting paid. DON'T SIGN UP WITH THE KNOT YOU WONT GET CLIENTS AND STILL HAVE TO PAID FOR A HOLD YEAR THANKS FOR NOTHING THE KNOT I WILL NEVER USED YOUR SERVICE AGAIN

Having seen other friends who got married using the knot for a website, I thought that was the 'go-to' place to have a one-stop place for people to RSVP to our wedding, events, and contribute to a registry without paper. WRONG! Sure, I can put together a website, but here are the major flaws that ANY Tech person in this modern day would be flabbergasted about:
1. Your guests can RSVP for your wedding but you can't email them through the website. So you need to export the whole list and find another way to communicate them. Annoying? YES!
2. You can create 'events' like the rehearsal dinner or other fun things to do but your guests can't RSVP unless you manually invite them. And by manually invite, I mean you need to click an icon for every single person and every single event. So we have 5 smaller events, and this means I would need to spend my time clicking 500 (100 guests) icons just to INVITE them. They don't have a bulk invite list. And even with the "open RSVP" option, it still requires an individual invitation.
3. Sure you can link your registry. Sounds great right? But it doesn't connect the registry to your list of guests. So you have to again MANUALLY input each gift to each guest.

The final review: most brides and grooms who are busy planning don't have the time to mess around with these ridiculous extra details that are frankly, common sense. Use ANY other wedding website than theknot.

They use clickbait button on the room booking page for the bridal party. You think that the bridal party is the one that put it there when you book the room. We called 5 minutes after booking this is for two nights 2 months in advance there's absolutely no refund. It's third party booking with never any intention to return any of your money and they'll tell you that Hilton won't give them the money back. That Hilton's declining the refund and that's why they declined the refund. No matter what you say or how many times you call they have your money. Which is the whole point and their business model. We had to call the bride and they weren't even aware that this was on the website. They didn't know that parties could be sucked into booking and not being able to get their money back as well as the rooms not going toward the bridal party block and not even discounted. And it seems that there are a lot of these complaints so I don't know how a company can continue to operate and steal from people. Do not use the this company!

Do not get sucked into their year long advertising program. They only send robot/catfish leads that create NO revenue for you. I have found all of my clients on Facebook.

My son and his new bride Heather had their wedding at the Waterview in Monroe CT last night. Our guest are saying things like "Rock star night" Epic, over the top, amazing.
These words were echoed to me and my wife Joanne all night by the 300 guests we had.
This all started with the General Mgr. Joanna Sheriff who made us feel special, important and most of all at ease that the night would be special for our kids. Sue Beaumont was the next contact person who was simply unbelievable. Every detail, every request was meet with a smile and perfection. The wait staff, bartenders and culinary department shined bright and attended to our guests like they were family. From the cocktail hour in the beautiful Garden room to the 30 foot Venetian table totally exceeding all expectation.
The grandeur of the Waterview was on full display last night as this magnificent building rose to the occasion and handled our 300 guest with plenty of room to spread out. We would like to again thank the Waterview staff and ownership for making the New Mr. And Mrs. Martino's wedding a memory that will last a life time.

I set up my wedding website through The Knot and the day after I sent out my wedding invitations with the wedding website details the site decides that it will not load anymore. So now my guests will be going to a blank page when trying to get onto my website. There has been zero help from "The Knot" support team to help me - I have also noticed on several online forums that other brides have had the same issues with The Knot personal wedding webpages. DO NOT USE THEM FOR YOUR WEBSITE!

Spent roughly $1500 over the course of 1 year for advertising. NOT ONE SINGLE CUSTOMER OR LEAD was generated. The sales rep, Margaret Fazio promised me the moon, telling me about all the site traffic theKnot gets and how I was in such a good geographic market. Then when I said I wasn't seeing results she said it was because I hadn't completed the "bio" section of my profile, a feature they had recently added. Total BS. I filled out the bio and it made no difference. I wish I had researched this SCAM company before I signed up. Lesson learned, expensive as it was... I will always research companies in the future.

I started with the knot right after we got engaged and have been thrilled with some things and not so happy with others. Uploading all our guest contact information was easy and all in one place. I really liked their free website and the fact that when someone RSVPd on our site, it updated their information in our contact list automatically and sent me an email saying who confirmed what. Their website was super easy to set up and all our guests have enjoyed looking at it. We have ordered a couple products from their site, one arrived no problem and the other had to be reshipped because their computer didn't take the full address I entered and I didn't catch it until the second time around, so a bit miffed there. I don't think I would order any more products from them, but the products we did order turned out perfectly and are of good quality. I think my favorite part of the whole site is their seating chart option! I just finished putting together a seating chart for 90 people in less than 2 hours, it was brilliant! Overall, I have really enjoyed working with this website for our wedding planning and have recommended it to some of my girlfriends who are soon getting married as well.

Poor customer service.
Lousy, outdated software.

I had a customer submit a negative review to The Knot. First, I tried to claim my business so that I could reply to the review. The website is broken and would not let me claim my listing. There was no information given on the customer so that I couldn't contact her or even verify if it was indeed a real customer.

I contacted customer support and followed their recommendations to 1) claim my business 2) find out how to contact the reviewer. They provided little help in either department.

Eventually, she left another review on another website so I could confirm her identity and I reached out to her. We resolved the issue. I offered her a full refund. She agreed to remove the review and followed the instructions given to do so.

The review remains and now I am getting run around from customer service which states they have contacted the reviewer and perhaps she has changed her mind about removing the review.

In either case, I should be given the ability to at least reply to the review. I am so frustrated with this fraud of a company. I would never spend a cent using their site to promote my business.

I am a small local entertainer. I went to theknot.com to advertise my company to try to bring in more wedding clients. They told me that their advertisers receive on average, 10-20 contacts from brides per month which would be awesome for me!
I signed the contract and went to work! I built my page, hours of time, but it ends up, any person who would be interested in seeing my page would have to click through at least 12 different links before they found me! I couldn't even find myself on the website without calling them for help!
In the end I hit financial crisis about 4 months into the year contract. I called them and told them that I was having severe difficulties and asked for a solution to get out of the contract early. I offered a settlement so they would receive at least some of the contracted amount.
Their response was cold and heartless. They were completely inflexible. Finally I told them to go F themselves. Even after that they continued running my add whether I wanted them to or not! And they continued billing me whether I paid them or not! For another 8 months this went on! Now they are sending me to collections for the entire amount of the contract.
Do you know how much business their advertising brought to me after an entire year? 1 phone call! And that was just a casual looker.
This company is complete bull! DO NOT ADVERTISE WITH THEM!

I really dislike the knot. Wedding planning is already stressful enough, but when the website that you're working with crashes, it makes things much much more difficult! I signed up the for knot in the beginning of my wedding planning. A couple days after I ordered my wedding invitations to be printed, which contained my wedding website URL, the "guest list manager" portion of the knot crashed! I was not able to access my entire guest list containing every address and email for each person. I was completely relying on TK because I believed it to be reliable at the time. When I called, they assured me it would be back up the following day. 2 days passed and it was still not fixed so I called again and I received the same news again... it'll be fixed by the end of the day. After a week I called again. This time they said by the end of the week it will be back up and going. It is now 2.5 weeks later and it is still not fixed! I have all of my invitations (spent $300 on them) ready to be mailed but cannot access all 120 addresses that I had already inputted! I had to embarrassingly ask all of my guests for their addresses again so that I could get the invitations to them. Absolutely ridiculous! Now I am stuck using the stupid knot because all of my guests are to RSVP via my website that has the URL in each invitation. It'll be an absolute disaster if my wedding website crashes as well! I wish I would have gone with Wedding Wire in the beginning!

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We've used theKnot, WeddingWire, Gigmasters (theBash) and GigSalad to promote our band. TheKnot did well for us and then the Covid Apocalypse hit. I would have renewed our contract with them, if it hadn't been for their new "diversity filter." Basically, they give couples the choice to only look at vendors that meet their race qualifications.

Here's the list they sent me:
Black-owned
Asian-owned
Hispanic or Latinx-owned
LGBTQ+-owned
Native American-owned
Pacific Islander-owned
Women-owned
Veteran-owned

If any of those categories are selected as a filter, you won't show up... if you're not in that category. If you're a white male vendor, you'll never be seen. I think they meant well, but didn't think it through. We chose not to renew because of that.

I have had a TERRIBLE experience working with them. If you are not a photographer this is not the site for you and DO NOT SIGN A CONTRACT WITH THEM! You will not get your money's worth. I have asked them over and over to cancel the contract and they refused. I already don't make a ton on weddings and to have booked so few weddings is ridiculous for the amount you pay monthly! I would give them zero stars if I could!

EVERY time I have used The Knot for a friend's wedding or baby registry, the gifts get lost, don't ship at all, and /or I end up having to ask the recipient for their address. The website should automatically link the gift selected to the couples' address. It's mortifying to go to a shower and find out that your gift was NEVER sent or to find out weeks later from a bride that they never received a gift from you!