SUCH BAD SERVICE. Impossible to contact. Do anything but this. So so so so unprofessional. Tried so many different ways to contact them and they don't answer me. So so so bad. Try anything else but this website.
Horrible business. If you are a wedding vendor ie. Photographer, dj, venue, coordinator etc. DO NOT use the KNOT they will provide you with 9 out of 10 Fake Leads. They tell you you can cancel if it doesn't work out but you can't. They will tell you they don't send people to collections, then you will get calls from collections! They will tell you they are sorry you were given misinformation... DO NOT USE THE KNOT. Or any other service run by the knot. There are a lot so look it up, and don't do it.
My daughter put an honest bad review of a vendor on The Knot to inform other brides of how that business operates. The Vendor got the Knot to remove the bad review. So basically, you can't rely on the reviews that are posted to the Knot as you are not seeing the true bad reviews.
Hi Chuck,
We are so sorry to hear that your daughter had a negative experience with a vendor listed on The Knot! Vendors are allowed to dispute reviews they believe violate our Terms of Use. After a review is disputed, our Review Team works to determine if the review does violate our Terms of Use. If there are any questions or concerns about a specific review dispute, our Review Team would be happy to help! They can be reached directly at reviewinquiry@weddingpro.com.
Your website absolutely $#*!ing sucks! i will never recommend this website. it keeps crashing and it keeps erasing stuff ive all ready posted. if i hadnt all ready wasted 6 months on the site i would have erased my account and gone elsewhere.
We love The Knot!
It's an increíble resource with lots of great tips and articles.
Our website came out beautiful, and the site is user-friendly and free.
Our RSVPs were trackable, our policies were clear, and using the email platform and app were also great additions.
I love that we can hyperlink to articles and include photos on the platform as well. We also utilized the budget planner and registry function a lot.
Thank you to The Knot for making our wedding planning smooth and keeping all our information in one place.
Highly recommend!
This is a great site to gather information from... and I was excited about the RSVP side of the site. However, I would not recommend using this site for your RSVP. The RSVP option allows quests to add themselves to your list if they are not listed. My email is attached to the site, but I have never received one email from them. They have no way to track people who have been adding their names to my RSVP and have pretty much told me they are sorry, but they don't have that information. Their costumer service has not been helpful at all and I have and am still trying to figure out why I am not getting emails. The only thing they did tell me was that it was not a problem on their end. Maybe this is because I did not buy a website from them and am using the free service. But they have lost me on this one. It's frustrating.
I have to join the other voices below in complaining about the total lack of customer service and the inability to meet the 'delivery by Christmas' claim for orders placed during Cyber week. I ordered on 12/2 and just received a completely generic "as you have seen the update on our site' excuse email conveniently after I filed a complaint with the BBB. I had sent two previous emails that went unanswered until I filed this complaint. VERY poor customer service and now I won't have a gift for a family member for Christmas.
We (Jack and Susan) are in our seventies and had our wedding reception Oct 3,2015 at Steele Hill Resorts in Sanbornton New Hampshire. Penny Miller and her staff were extremely helpful with all the details to make our wedding day very special. The recommended vendors were excellent. Thanks to all that helped make the event a success..
I wish I read these reviews before placing my credit card and signing on the virtual line. They overpromise and mislead. Very unprofessional and useless company to work with.
Will not recommend it to anyone.
THIS SITE IS A FRAUD!
Wedding Pros, the parent company that owns theknot.com and weddingwire.com, are strict with their contract and will not give any grace period even though there are government-sanctioned lockdowns.
I asked to pause my contract and they refused even though they are aware that many couples are unable to book events. They basically received a free $3600 from me for me to put my name on their website.
While I got leads, none of the leads are materializing because the lockdowns continue to get pushed further and further back.
There is an "end-of-business" option to opt-out but they require you to take down your entire online presence.
Sign the contract if you want to feel like Prince getting screwed over by his record label and a random entity having control over how you advertise your business.
We completely understand your concern. All of our advertising packages require a one-year commitment to ensure a consistent experience for couples, and to ensure that our Pros have the opportunity to be seen by engaged couples at all stages of the planning process. If you would like to further discuss ways to optimize your Storefronts on The Knot and WeddingWire for success, feel free to contact our WeddingPro Support team at support@weddingpro.com or 877-331-7752.
Overview
The Knot has a rating of 1.7 stars from 375 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with The Knot most frequently mention customer service, credit card and wedding wire. The Knot ranks 79th among Wedding Planning sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for your experience. We take the leads that come through our site very seriously, and we are always trying to ensure that we provide the best quality of lead to our Pros. To protect our vendors as best we can from spam, we have filters in place to try to prevent spam on our site. If you have any concerns with your leads, feel free to contact the WeddingPro Support team at support@weddingpro.com or 877-331-7752 to review further.