Great communication and I love the dried cherries. So tasty and easy to keep in my purse for an on the go snack. Can't wait to try more fruits. Love you guys!
I love their product! Their prices are great, they have a good delivery time and it tastes great. Everything they make is good for snacks or baking.
I've only had one Subscription box but was very happy with it and have added a few more pouches to try as well as getting another box. Going to try baking and making ice cream with my next box.
The quality is great, but it is a little expensive so I always buy when the products are on sale which there are lots of.
Great idea to help fight food waste.
Sensible compostable packaging and great tasting fruit. I have tried 4 different flavours now and they have all been yummy.
I opted out of the subscription and ordered a single box to give this fruit a try. I liked the story and mission behind this company and who isn't looking for healthy snacks, right?
I decided to try a virety of the fruit so I ordered strawberries, raspberries, apples, bananas and peaches. The strawberries and peaches were recommended by other customers on the site so I made sure to include those in my choices.
It took about a month from when I ordered for it to arrive. That seemed fairly reasonable considering the site was warning about a 5 day shipping delay and a Canada Post strike although many others were complaining about shipping speed.
I was excited when my box arrived but that kinda dissipated when I started opening the pouches. I started with the peaches, when I opened the pouch it didn't smell like peaches but like some kind of tea and they tasted just like the smell. Rather dissapointing.
The bananas were the same but they do have a slight banana taste. A bunch of the banana slices were stuck together and they crumble when you try to separate them.
The apples were also disappointing in flavor. I like the shape more than the standard apple chip but they lack the flavour compared to other brands I've tried.
However the raspberries and strawberries are really quite delicious. The only problem with them is a lot if them got smashed in shipping, theres a lot of red powder in the pouches.
I'm not sure if I'll order again but if I do it will be a strictly berry order and I wouldn't go with the subscription. It's a nice treat but I'm not sure the cost and benefits are balancing.
I just tried Cream of Greenbean Soup. Its watery, tasteless and if any sample of the others I just bought I will demand refund
Great company and amazing freeze dried fruit! My favourite is the cinnamon apples. Bonus: You get a free pouch on your birthday, how cool is that?
I've had a great experience with this company. The fruit is always delicious and packaged with care. Would highly recommend!
I have enjoyed the quality of fruit snacks provided by the rotten fruit box.
They provide a relatively healthy, and tasty snack
Ordered 2 months ago. Still
No product. I have been back and forth with paypal and seller. No luck yet
Hi Marco,
I am sorry to hear you didn´t have a positive experience. The Covid-19 worldwide lockdowns caught everyone by surprise: there were reduced flights and postal services were overrun with online orders from people staying at home. In light of this situation, and since it was impossible to predict delivery times (some orders were delayed a few days, a few, several weeks), we opted for a gradual refund policy and a total refund if a box got lost or didn´t show up.
I can assure you that all our customers received their boxes, or a full refund in a timely manner, for any box that was undelivered or delivered late because of Covid-19. While I am certain your order was handled in a similar manner, should for whatever reason that not be the case, all you need to do is send us a quick email.
Thank you
A great company with a great idea! Love the fruit, love the taste, love the range, love the packaging!
Big fan.
My daughter and I love rotten fruit. We are always so excited to receive it in the mail. Also great customer service.
Overview
The company has garnered a mixed reputation among customers, with many praising the quality and flavor of its freeze-dried fruit products, which are often described as innovative and satisfying. Customers appreciate the health-conscious approach and environmentally friendly packaging. However, significant concerns arise regarding customer service, particularly issues related to order delays, unresponsive support, and difficulties with cancellations and refunds. While some customers have had positive experiences with timely deliveries and helpful service, a notable number express frustration over poor communication and perceived lack of accountability, indicating a need for improvement in customer relations.
This summary is generated by AI, based on text from customer reviews
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Julie!
I am sorry to hear that your first experience with us wasn´t the best and we didn´t live up to your expectations. There was a Canada Post strike that impacted shipping times considerably for our Canadian customers. As far as the snacks you didn´t enjoy, send us a quick email and we will have them replaced for something else or for the same fruits, should you wish to try again. As you mentioned, they are some of our most highly rated fruits. Thank you