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The Rotten Fruit Box Reviews Summary
The company has garnered a mixed reputation among customers, with many praising the quality and flavor of its freeze-dried fruit products, which are often described as innovative and satisfying. Customers appreciate the health-conscious approach and environmentally friendly packaging. However, significant concerns arise regarding customer service, particularly issues related to order delays, unresponsive support, and difficulties with cancellations and refunds. While some customers have had positive experiences with timely deliveries and helpful service, a notable number express frustration over poor communication and perceived lack of accountability, indicating a need for improvement in customer relations.
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I love this concept and products, it's heartbreaking to think that there's a lot of fruit going bad because the mainstream distribution will not work with small producers or oddly shaped products.
Then the product itself is amazing. I love having a healthy snack that is full of real flavor and not sugary.
I recommend and will continue to buy from them.
I think I might be addicted to these things. I ordered a few just to try and loved them so much I placed a monthly box order. Customer service is wonderful too. Can't wait to try a few new ones next month! I'm finding lots of ways to use them too.
Great communication and I love the dried cherries. So tasty and easy to keep in my purse for an on the go snack. Can't wait to try more fruits. Love you guys!
Bought the mixed box of 16 fruits. Loved every single one of them, signed up for monthly delivery. I've had three deliveries already and have enjoyed everything.
I love the Rotten Fruit Box! I got the mixed berry and the pineapple and it was all amazing. I instantly ordered another box of the pineapple. The flavor is so rich and the consistency is perfect. They are the perfect snack!
I don't know if it was because of COVID-19 or the company, but my only issue was the prolonged shipping.
I have written this company several time. I either get a snarky answer, or none at all. At this point I just want a refund. I am sure there is no box coming since it has been over 3 months since ordered.
Ordered 2 months ago. Still
No product. I have been back and forth with paypal and seller. No luck yet
Hi Marco,
I am sorry to hear you didn´t have a positive experience. The Covid-19 worldwide lockdowns caught everyone by surprise: there were reduced flights and postal services were overrun with online orders from people staying at home. In light of this situation, and since it was impossible to predict delivery times (some orders were delayed a few days, a few, several weeks), we opted for a gradual refund policy and a total refund if a box got lost or didn´t show up.
I can assure you that all our customers received their boxes, or a full refund in a timely manner, for any box that was undelivered or delivered late because of Covid-19. While I am certain your order was handled in a similar manner, should for whatever reason that not be the case, all you need to do is send us a quick email.
Thank you
I thought this sounded like a nice idea, but my box never arrived. They first said shipping was slowed bc of COVID. Then "Oh, it shipped today." Next, "We'll take off the extra $ for tracking." Then "We will take off $5 since it's late." How about refund my money?!
Hi Rebecca,
I am sorry to hear you didn´t have a positive experience. The Covid-19 worldwide lockdowns caught everyone by surprise: there were reduced flights and postal services were overrun with online orders from people staying at home. In light of this situation, and since it was impossible to predict delivery times (some orders were delayed a few days, a few, several weeks), we opted for a gradual refund policy and a total refund if a box got lost or didn´t show up. We were mostly applauded by our customers for this proactive stance in light of the uncertainty around Covid-19.
I can assure you that all our customers received their boxes, or a full refund in a timely manner, for any box that was undelivered or delivered late because of Covid-19. While I am certain your order was handled in a similar manner, should for whatever reason that not be the case, all you need to do is send us a quick email.
Thank you
Despite following their cancellation policy and refraining from negative reviews until now, they refuse to address my proof that I paid for a 12 year subscription and want my money back. This fruit is not tasty at all. The customer service is horrible. One minute they say I cancelled and the next I am getting a notification about a shipment. They claim the had no record of me paying, they ignore me when I show my proof. Stay FAR AWAY from this company.
Hi Anne!
I am sorry to hear you didn´t enjoy our snacks. We have a no questions asked cancelation and refund policy on all our subscriptions, including the prepaid boxes, even if the cancelation request happens in the middle of the subscription period. While this has only happened a few times after having sold thousands of prepaid subscriptions, we always refund without question. The only amount that is not refunded is the bonus box we send out on the pre-paid 6-month subscription and the two bonus boxes on the 12-month subscription.
If your situation wasn´t handled according to the above, please send us an email and I will have it taken care of.
Thank you
I ordered the largest custom box with a VIP service. No tracking number provided even though extra was paid for this through VIP. Refused to provide tracking when requested through email and facebook and replies were poor. Asked to cancel prior to it shipping, and was advised it had already shipped. Upon asking through Facebook, they confirmed this was not correct and it had actually not been shipped prior to my request. I expect this now to be a scam at worst, with the best outcome now been absolutely diabolical customer service.
Hi Sophie!
I am sorry to hear we didn´t add the tracking number to your box, for wish you paid and ensures that your box is sent out the next day. We send out thousands of boxes a month, so I mistake like this is rare, but it can and will happen. As is always the case, we refunded the VIP fee as soon as you bought this to our attention. I know I and my staff tried very hard to make you happy and I am sorry to know that we were not able to achieve that.
Thank you
I saw them on Facebook and liked their message, as well as a chance to try a variety of freeze dried fruits. When I finally received my box month later (with no tracking), all the fruits I received were disgusting! They had a definite chemically taste to them, covering up the actual fruit that they were. I ended up throwing away most of the product and canceling my subscription.
Hi Vickie!
I am sorry to hear you were not a fan of our fruits. In any case, we are always available to exchange a snack should it not live up to our customer's expectation.
Thank you
Gave them a try - pretty disappointing. Then got charged AGAIN for another box. Nowhere can I remember signing up for a subscription model. Absolute crooks
Hi Tindal!
I am sorry to hear you didn´t enjoy our snacks. As far as the adjective you used to describe us, that is fairly unfair: All our boxes are available for one-time orders with the exception of the "Build Your Own Box". That box is subscription-based. We do however believe that information is clearly stated on the website, and we also ask that you choose the delivery interval (every one month or every two months). We also have this information stated during the checkout process.
In order to avoid any unnecessary changes and confusion, we also take the time to send out an email about 3 or 4 days before your subscription renews. This gives our customers the chance of canceling the subscription, pausing, or even skipping a box. You can also change the delivery date or set your own delivery interval.
All this being said, should an unwanted order be placed, all you have to do is contact us on Facebook, Instagram, or send us a quick email. Any of these and we will quickly refund the unwanted box and cancel your subscription.
I hope this information helped clarify any doubts you might have and we leave it up to you to reconsider the words in your review.
Thank you
Website advertises 4 to 5 days but the reality is over 2 weeks. Disappointing responses. My local grocery store started stocking freeze dried fruit for around half the price they retail it as as well, so look around before you buy. And many options are out of stock.
Hi Asmoda!
I apologize if we didn´t communicate our shipping speeds correctly. At the time you ordered one of our boxes, due to overwhelming demand, we were talking about 4 to 5 days to ship orders out, and that was the notice on the website. However, the 4 to 5 days is the time it took us to send your box out. It did not include the actual transit time that varies depending on where you live. Two weeks is the normal time it might take a box to arrive. I am sorry if our website didn´t make that clear.
I opted out of the subscription and ordered a single box to give this fruit a try. I liked the story and mission behind this company and who isn't looking for healthy snacks, right?
I decided to try a virety of the fruit so I ordered strawberries, raspberries, apples, bananas and peaches. The strawberries and peaches were recommended by other customers on the site so I made sure to include those in my choices.
It took about a month from when I ordered for it to arrive. That seemed fairly reasonable considering the site was warning about a 5 day shipping delay and a Canada Post strike although many others were complaining about shipping speed.
I was excited when my box arrived but that kinda dissipated when I started opening the pouches. I started with the peaches, when I opened the pouch it didn't smell like peaches but like some kind of tea and they tasted just like the smell. Rather dissapointing.
The bananas were the same but they do have a slight banana taste. A bunch of the banana slices were stuck together and they crumble when you try to separate them.
The apples were also disappointing in flavor. I like the shape more than the standard apple chip but they lack the flavour compared to other brands I've tried.
However the raspberries and strawberries are really quite delicious. The only problem with them is a lot if them got smashed in shipping, theres a lot of red powder in the pouches.
I'm not sure if I'll order again but if I do it will be a strictly berry order and I wouldn't go with the subscription. It's a nice treat but I'm not sure the cost and benefits are balancing.
Hi Julie!
I am sorry to hear that your first experience with us wasn´t the best and we didn´t live up to your expectations. There was a Canada Post strike that impacted shipping times considerably for our Canadian customers. As far as the snacks you didn´t enjoy, send us a quick email and we will have them replaced for something else or for the same fruits, should you wish to try again. As you mentioned, they are some of our most highly rated fruits. Thank you
From the business
100% natural freeze-dried fruit snacks in a box. Healthy freeze-dried fruits from small farmers delivered straight to your doorstep. Help reduce food waste. 100% natural freeze-dried fruit box. Ideal for home or work
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Barbara,
I am sorry to hear your box got caught up in the Covid-19 lockdowns. The worldwide epidemic caught everyone by surprise: there were reduced flights and postal services were overrun with online orders from people staying at home. In light of this situation, and since it was impossible to predict delivery times (some orders were delayed a few days, a few, several weeks), we opted for a gradual refund policy and a total refund if a box got lost or didn´t show up.
I can assure you that all our customers received their boxes, or a full refund in a timely manner, for any box that was undelivered or delivered late because of Covid-19. While I am certain your order was handled in a similar manner, should for whatever reason that not be the case, all you need to do is send us a quick email.
Thank you