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TheSheetPeople has a rating of 2.1 stars from 36 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TheSheetPeople most frequently mention customer service, egyptian cotton, and credit card problems. TheSheetPeople ranks 208th among Bedding sites.
I love these sheets. The quality and assortment of colors are exquisite. I've purchased them as gifts for housewarming, college students, and weddings. It's a field trip for guests traveling by car. They load up!
These sheets were supposed to be high count Egyptian cotton. They are a terribly thin micro fiber. I ordered cream and they arrived in an odd British tan color. They did include the get one free form in my order, but did not include a receipt with my order number, nor an email with the order number, so I have no proof of buying beyond the charge on my credit card statement. A total waste of money. I should have guessed the stated product, for the advertised cost, was too good to be true. Save yourself the hassle of dealing with them! Run, and run fast.
I purchased two set of Egyptian cotton sheets from this company from their website. Upon receiving the sheets found they are not made of cotton at all. Even though the packaging is labeled Egyptian cotton. As you can see the standard is subpar and extremely sheer. Upon contacting the company for return due to their deceptive sales practices and labeling, after several Email exchanges company days they advertise 'feels like Egyptian cotton' which is categorically false. Company refuses to provide return shipping for their deceptive practices. Will only accept returns the customer pays for even though they are deceptive. Deceptive sales practices. Buyer beware!
Products used:
Per the website and email full refund and no restocking fees, customer must pay all return shipping costs. Unknown if this is true as in process of credit card dispute.
Placed order and promptly cancelled, not before paypal paid. Tried for 3 weeks to contact them, would not answer the phone, after 4th email including transaction number, all I got was asinine response of "God loves good liars", WTF? Finally had paypal scam unit working on it, my credit card company, and contacted Better Business Bureau, where the have already racked up over 37 complaints. My attorney on stand by. They finally responded to BBB with lame excuses, apparently finally being shamed enough to give refund after 7 weeks. Kudos to BBB. Need to rename company The Sh*t People.
Tip for consumers:
buyer beware
Products used:
sheets
I have been purchasing sheet from The Sheet People for years. I had a problem with the sheets and they refused to do what they promise. I washed them 1x and the sheets had nubs all over them. Sent them an email, they told me to send sheets back at my expense. I did. I spent 8 months trying to get them to respond to my emails, nothing. I would never buy from them again and I advise no one else to do either. I heard their responses to other people that also had problems. They are disrespectful and they try justifying their bad behaver. They do not take responsibility for nothing. Horrible customer service.
ZERO customer service. Emailed them four times thru their website and they never responded. Their sheets DO pile up and their 7 year warranty on doing this is a lie. FALSE ADVERTISING. THERE IS NO WARRANTY! If there is they do not honor it!
The worst bed sheets I ever had. The company claims they are 100% cotton and Egyptian. They are from china and they are microfiber. I used 3 nights and I couldn't sleep. Scam... Scam...
They sent the wrong color of sheets. So I gave them a one-star review on a 3rd party site. I then got an email from the rep there saying that he (Tom) would not give me another bed sheet set unless I removed the negative comment. WELL, that is not only unethical but illegal and is called BLACKMAIL! Here is a transcript of the conversation via email below as proof:
"wrong item!
Daniel C. Pryor <email address redacted for privacy>
Sep 2,2020, 4:28 PM
To 1800bedsheets, thesheetpeople
Instead of receiving the SKU: QU-CLASSIC-BLUE we got kiwi color!
Seriously! This is NOT a good first impression! Please send the correct item along with a prepaid label for the incorrect item so it can be sent back at your cost, not mine since it's your mistake, thank you!
1800 BedSheets
Sep 2,2020, 4:38 PM
To me
Hello Daniel,
I'm sorry for the shipping error. I wish you would have contacted us before leaving such a negative review. As you can see, we are pretty quick to respond to emails. I would have just shipped you a replacement.
Regards,
Tom
https://1800bedsheets.com
Daniel C. Pryor <>
Sep 2,2020, 11:27 PM
To 1800
What do you mean "would have"? Aren't you going to send a replacement as per your statement on your website "we guarantee 100% satisfaction"? Tell you what, make this right and I'll take the negative review down. Ball is in your court...
1800 BedSheets
Sep 3,2020, 8:39 AM (13 days ago)
Yes, please take the negative review down, and we will ship your replacement out right away. Regards, Tom https://1800bedsheets.com
Unless you want cheap microfiber sheets from China served up on a steaming hot plate of bad attitude and 0 customer service. I thought as their email header stated, that I was getting 100% Egyptian cotton sheets. When I opend the package and realized they were chinese microfiber sheets I contacted the company. That's when Amy Rittenhouse entered my world, and the lingering smell of sulphur still remains. First she castigated me for even wanting cotton sheets when her product was vastly superior and she urged me to try them out for a few days. I refused fearing that once they had been used they were mine forever. Feeling the love, I went straight to my credit card company to dispute the charges, and after mailing back the sheets at my expense two and half months ago I recieved notice from my credit card company that the dispute is resolved in my favor. This after providing them with email promises of refunds from the sheet people that I saved as well as proof from the USPS that the sheets were returned. They are shady in their marketing, downright dishonest in their customer service and the " eww" is hard to scrape off once you have done business with them.
Tip for consumers:
my tip to you is DONT ORDER FROM THE SHEET PEOPLE!
Save yourself BIG Headache! You Will Only get a Cheap Material & Wrong Size & Color! After Bein Yelled at By QUINTELLA!. This Place They Call A Company SHOULD BE PUT OUT OF BUSINESS FOR GOOD!..
They are advertised as 100% cotton, they are Microfiber. False advertising. I wish I had seen the reviews before I purchased
The sheets were a much duller color than appeared on their website, so I returned them. Granted, I waited until the last minute to do so, but it was still within the 30 days they require. Customer service called me to tell me they wouldn't be able to refund me my money because it had been 60 days! When I said it hadn't, she pointed to the date of purchase; I reminded her, as I had on the return form, that it took the sheets 3 weeks from the date of purchase to arrive. She didn't skip a beat--obviously she already knew this--and said that it was still too late because of today's date, which was 12 days beyond. I said the date I mailed the sheets was within the 30 days, all she had to do was check the postmark. She then told me the postmark was two days after the 30 days--notice how her timeline keeps conveniently shrinking? This was a blatant lie; I'm sure because I went on my day off, the 30th day, so it was impossible for it to have been two days late, and the post office does not hold on to things and postmark them a couple of days later--in any case, I saw the clerk do it myself. I asked her for a certified return receipt and she said my tracking number was the only kind available for packages, and it was on my receipt--but I foolishly did not save the receipt long enough, and paid in cash. I guess I never expected such dishonest customer service; I've never come across anything like this online.
They did offer to exchange the sheets for another color, so that's something, and while they do have a lot of colors, none of them go with my comforter; not only that, I have no confidence that they'd look anything like the picture. Honestly the only colors I'd feel safe ordering from them are black or white, neither of which I'm interested in. So I'm not sure how to take advantage of the offer. I wish I hadn't returned the sheets; now I'm out $60 and have no sheets to try to sell to recoup my money on my own!
Tip for consumers:
Make sure a) you return your product asap if you're not happy with it and b) you hold on to your tracking number and shipping return receipt.
Better yet, don't buy from them in the first place, their customer service is not very good!
Products used:
None
The workmanship of the stitching is very poor quality and they will not accept returns.
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