• TheSheetPeople

TheSheetPeople

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Overview

TheSheetPeople has a rating of 2.1 stars from 36 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about TheSheetPeople most frequently mention customer service, egyptian cotton, and credit card problems. TheSheetPeople ranks 209th among Bedding sites.

  • Service
    8
  • Value
    9
  • Shipping
    9
  • Returns
    7
  • Quality
    9
4
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How would you rate TheSheetPeople?
Top Positive Review

“Silky Smooth”

Loretta T.
6/15/20

I love these sheets. The quality and assortment of colors are exquisite. I've purchased them as gifts for housewarming, college students, and weddings. It's a field trip for guests traveling by car. They load up!

Top Critical Review

“Don't be tempted to buy!”

Candace P.
3/21/19

These sheets were supposed to be high count Egyptian cotton. They are a terribly thin micro fiber. I ordered cream and they arrived in an odd British tan color. They did include the get one free form in my order, but did not include a receipt with my order number, nor an email with the order number, so I have no proof of buying beyond the charge on my credit card statement. A total waste of money. I should have guessed the stated product, for the advertised cost, was too good to be true. Save yourself the hassle of dealing with them! Run, and run fast.

Reviews (36)

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sheets (19)
Thumbnail of user candacep18
2 reviews
7 helpful votes
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March 21st, 2019

These sheets were supposed to be high count Egyptian cotton. They are a terribly thin micro fiber. I ordered cream and they arrived in an odd British tan color. They did include the get one free form in my order, but did not include a receipt with my order number, nor an email with the order number, so I have no proof of buying beyond the charge on my credit card statement. A total waste of money. I should have guessed the stated product, for the advertised cost, was too good to be true. Save yourself the hassle of dealing with them! Run, and run fast.

Thumbnail of user vikkib44
1 review
0 helpful votes
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March 22nd, 2022

They shipped the wrong color, called me and said would send a free label. I called, emailed and text with no response. I mailed them back at my cost to get them exchanged. The sheets are nice. Just needs customer service!

Products used:
Sheets

Service
Value
Shipping
Returns
Quality
Thumbnail of user michelleg2431
1 review
0 helpful votes
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August 29th, 2023

Bought these for our split king adjustable bed. No instructions. Need to have two people put sheets on bed. The elastic helps keep the sheets in place which is a plus. Won't buy any more. Won't recommend them to anyone.

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Shipping
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Quality
Thumbnail of user ricka230
1 review
1 helpful vote
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February 11th, 2021
Verified purchase

I ordered seven sheets sets in early December, fully expecting to receive the two additional free sheet sets as described on their website. The package only included the seven sets I bought so I called and left a voice message. Was not returned so I sent an email which also was not returned. It has been two months since I placed the order and I have sent 22 emails and left more than 30 voice messages... no response at all. The site also advertises free shipping but I was charged $41.65 for shipping and 9.98 for a handling fee.- Disappointing.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lorettat33
1 review
0 helpful votes
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June 15th, 2020

I love these sheets. The quality and assortment of colors are exquisite. I've purchased them as gifts for housewarming, college students, and weddings. It's a field trip for guests traveling by car. They load up!

Thumbnail of user wildag2
1 review
6 helpful votes
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April 30th, 2020

Wish I had read the reviews before I ordered these sheets. Ad is fraudulent, claims Egyptian cotton, really microfiber, do not answer emails or phone calls to get return instructions and refund. Stay away from this company at all costs but if you do get pulled in, please let us know how to return if you find a way to do that.

Thumbnail of user 541realtorc21
1 review
0 helpful votes
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June 16th, 2023
Verified purchase

This shady company sells "Egyptian comfort"
They are plastic poly sheets. I did their crazy return with tracking. Now they say they never received my package! BUYER BEWARE! They will want you to file a complaint, I never have had an issue with USPS and I have been an e-commerce seller for 20 years and mailing with them for over 40. Not once has a package went missing.

Tip for consumers:
Not cotton sheets

Products used:
Sheets

Service
Value
Shipping
Returns
Quality
Thumbnail of user melainar
1 review
2 helpful votes
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July 13th, 2020

Slow shipping, and there was no tracking information on my order that I could stay updated about delivery time. Quality of sheets was poor. I emailed customer service and received instructions on returning the Sheets.The big shock was the cost to return them! $27 to fed-ex them and the company doesn't pay for return shipping! What a waste, I could have gotten a better quality sheets for the price of my return shipping at Walmart! Buyer beware!

Thumbnail of user rong380
1 review
3 helpful votes
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October 28th, 2020

Received misleading/defective product. Customer support is non-existent. No replies to emails and phone calls go directly to voice mail --- which is full. Their "contact us" on their web page is just for show.

Thumbnail of user chrisa1764
1 review
0 helpful votes
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August 19th, 2022

Shipping was fast. I was put off by the small thumbnail color samples but am very satisfied with the colors I chose. I still wish the color samples were actual photos of normal size, not thumbnails. The feel of these sheets is just what I like. I was introduced to The Sheet People when I slept over at a friend's house. They have used these sheets for years and have washed them repeatedly with complete satisfaction. On their recommendation 2 more friends started using these sheets, and they are completely satisfied and are repeat customers. I look forward to the same experience.

Products used:
twin extra long sheets

Service
Value
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Quality
Thumbnail of user dougw228
1 review
2 helpful votes
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October 13th, 2020

Sheets feel very soft. I wash them every monday and put back on. They are 1.5 yrs old and started balling every where, to where I can feel them. I sent them 3 emails asking for replacement with no answer. I called and got answering machine. I left name and number and never was called back. Don't stand behind their product at all. Very disappointed.

Thumbnail of user jocelynnp2
1 review
2 helpful votes
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July 28th, 2020

Horrible customer service if you have a problem. I ordered creme sheets expecting a soft off white. What I received was yellow taupe sheets. I complained and after days got no help with cost of returning the sheets. 5 pounds of sheets to return was 20 dollars. I was lucky I was able to sell the sheets on my own so I was able to recoup most of my money and purchased similar sheets on Amazon. There are better companies with equivalent prices and quality. I will Never order from the Sheet people again!

Thumbnail of user lorij223
1 review
0 helpful votes
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June 23rd, 2020

I have ordered ALL my sheets for my family and myself every year for the past 6 years. My daughter-n-law always "hints" to me what color she needs for the current year as they know they get new sheets every year from this company. The girls have almost every color! This last set I bought the post office delivered and was stolen off my front patio. I let The Sheet People know and they sent a replacement free of charge. This company is the best!

Thumbnail of user diamonda
1 review
6 helpful votes
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January 4th, 2016

Really? I responded in good faith to your advertisement of your company's claim to have have adequate and at least "medium" quality bedding goods. The quality of the sheets and comforters to live "down" to the claims of low quality bedding at an affordable price. Your false claims of sheets with "1800 Thread Count" have conned me and others into believing this lie, you are a dishonest company. Although I did review the reviews you have listed on your website before buying, you have removed or never, ever posted the, I'm sure, hundreds of negative reviews and complaints. I have tried to contact you directly but, of course, there is no answer! Really?

Thumbnail of user jamesi242
1 review
4 helpful votes
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July 9th, 2020

They should be put out of business. Claim Egyptian Cotton and wash label on sheet says microfiber. When I called to return woman denied it says that on the box. Very Rude. Fortunate I saved everything. They sent me a prepaid label for the return. I'm waiting for my credit. I did return and informed the credit card company I will not pay for them. This is a real problem for internet sales.

Thumbnail of user debrah314
1 review
0 helpful votes
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October 1st, 2019

Ordered one set of these sheet as i wasn't sure id like them however after sleeping on them the first night my husband and i said these were the best sheets for us... they are thin but are absolutely wonderful to us as we don't like thick sheets when its so hot... so far we've bought two sets of these and will definitely be buying more. LOV LOV LOV these sheets!

Thumbnail of user alisona95
1 review
0 helpful votes
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August 10th, 2020

These are the best sheets that I have ever owned they're soft and wonderful. I've had them for years and they never fade or pill. I've given them as gifts for the holidays to my children and they all feel the same way that I do. I'll never buy any other sheets.

Thumbnail of user mercedesw26
1 review
4 helpful votes
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August 22nd, 2020

Described as 1800 thread count Egyptian cotton in advertisement and In the label that accompanies the sheets. But the label attached to the sheets says they are 100% microfiber. See attached pics. These sheets feel like plastic and are going straight to the trash. Not sure how this scam is allowed.

Thumbnail of user sherryp387
1 review
0 helpful votes
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April 30th, 2022
Verified purchase

I ordered sheets from here and sheets from Cozy collection. The microfiber sheets from the sheet people were much softer. I ordered these for my son he said he'll never use anything else again. I did not misunderstand their advertisement as many did. The advertisement said soft as Egyptian cotton not that it was Egyptian cotton. The sheet people sheets are thin and cool no need to order bamboo sheets.

Products used:
Sheets

Service
Value
Shipping
Quality
Thumbnail of user williamb2123
1 review
4 helpful votes
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August 2nd, 2020

They say if you buy two sets of sheets they will give a coupon plus $10.00 They will send you another set of sheets. Well my wife purchased the sheets and they came with no problems. So she sent a check plus the coupon for the third set. They cashed the check did not send the sheets, Got a letter in the mail saying because we did not send the $10.00 dollars they were not send the sheets. My wife called the bank to check on the check and the check cleared and they were the ones who cashed it. Like I said scam artist. We called them e-mailed them got no reply. My next call will be to the AG of Indiana about this company.

Thumbnail of user lorab33
1 review
4 helpful votes
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August 20th, 2019

Worst Sheets ever, sheets are not Egyptian Cotton. You can see through these sheets.

Try ordering through this company https://lifestylemarketplace.com/products/split-king-deep-sleep-collection-premier-1800-tc-sheet-sets?variant=*******014
I like the link above much better.

Thumbnail of user juanp614
1 review
0 helpful votes
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December 29th, 2022

They said they guaranteed to last seven years, I had mine for five I think they are still good. They are still soft cool and comfortable The seme on one of the pillowcases unraveling But they are still good nap free!

Thumbnail of user victorl169
1 review
0 helpful votes
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April 23rd, 2020

These are the best sheets I have ever slept on. After sleeping on them for a few days, I threw all my old sheets away. Service was good too, very fast delivery.

Thumbnail of user tedk201
1 review
0 helpful votes
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March 28th, 2021

Received, sheets in 5 days, that's fast. Soft, color choices, are great. Haven't owned them long so i won't know about wear

Thumbnail of user carolem148
1 review
2 helpful votes
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June 25th, 2020

I ordered and like the sheets. However the owner is one of the worst examples of customer service I have ever tried to do business with in my life. I had trouble getting answers to the availability of sheets on sale, and asked as politely as I possibly could. The owner, was rude and discourteous, in answer to my question of the colors and sizes. I copied and pasted his response: WHAT IS ON THE FORM. YOU JUST DON'T QUIT. YOU SHOULD GO BUY A DICTIONARY AND LOOK UP THE WORD EMPATHY.

Thank you,
Kevin Raines
And, "you're making this hard'' because he had to answer a few email questions.
*******@jorsm.com

4:32 AM (17 hours ago)
And to later clarify that I ordered all Queen sheets, no Cal King, as he mentioned, he wrote:
We processed the order based on WHAT WE OFFERED and WHAT YOU CORRECTLY ORDERED, NOT WANT YOU WISHED for. I didn't wish for anything, just to buy sheets!
Really sorry he doesn't seem to like his job! The sale sheet sets were fine at $30, I would never buy anything from him again. Three stars for the sheets, zero stars for the owner.

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About the business

We offer the most comfortable bed sheets and Egyptian Comfort Bed Sheets with 1800 thread count. We have a variety of bed sheet colors to match your taste.

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