• The Star Poster

The Star Poster

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Overview

The Star Poster has a rating of 4.5 stars from 348 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Star Poster most frequently mention customer service, fast delivery, and good quality. The Star Poster ranks 5th among Personalized Gifts sites.

  • Service
    3
  • Shipping
    2
  • Quality
    12

This company does not typically respond to reviews

Positive reviews (last 12 months): 89.4%
Positive
101
Neutral
6
Negative
6

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298 reviews

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How would you rate The Star Poster?
Top Positive Review

“Amazing”

Anthony G.
9/7/24

This was shipped so quickly and had no issues with my deadline. I emailed confirming the package would be delivered on time for my wedding. It showed up super fast and the stars poster and frame is everything I wanted! I will use this again for anniversaries!

Top Critical Review

“Very poor quality”

Disappointed ..
10/15/24

So disappointed. We ordered two, one for us and one for my brother and his soon to be wife. Both prints arrived on paper that had marks and dents. The acrylic was scratched and marked. The paint on the frame was just peeling off. Honest save your money.

Reviews (348)

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Reviews that mention popular keywords

star poster (35) star map (18)
Thumbnail of user dinam211
Australia
1 review
0 helpful votes
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March 30th, 2024
Verified purchase

Was totally so easy to purchase online. Quick response time and service was amazing. Print came fully wrapped and items were so safe and no issues.

Reason I chose this business:

Googled different leaving presents.

Thumbnail of user kellyl799
Australia
2 reviews
0 helpful votes
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November 7th, 2022
Verified purchase

I bought the metal constellation picture, and it has arrived slightly bent. The packaging is not good enough to keep it safe through transit. I am rather upset as I was to give this to my partner for our 6 year anniversary in a couple of weeks. Considering the price i expected better

Reason I chose this business:

Recommended by a friend

* The Star Poster attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user staceyh378
West Virginia
1 review
0 helpful votes
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May 2nd, 2022
Verified purchase

Easy navigation through the wide range of options to create a personal touch on your very own star poster which you could then preview before purchasing. I created one as a gift for my friends who were getting married and it was a beautiful and unique gift that I was very proud to present to them!

Reason I chose this business:

They had the best options for personalization that fit my taste at a reasonable price.

Thumbnail of user ellisc61
Australia
1 review
0 helpful votes
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January 10th, 2023
Verified purchase

Though the initial delivery did not come through, Naomi from support was very helpful with the lost delivery and she even arranged a replacement at no cost to me. The star poster itself was great when it arrived and my friends were incredibly happy when they received it as a gift.

Thumbnail of user neliiam
Netherlands
1 review
0 helpful votes
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October 26th, 2022
Verified purchase

My order was lost, so I reached out the support and they help me and send the poster one more time without any payment. Second time delivery took about 3 days to the Netherlands, but unfortunately after the special date

Reason I chose this business:

Nice design, ability to add personalized date format

Thumbnail of user anonymouss1360
Canada
1 review
0 helpful votes
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June 29th, 2023
Verified purchase

I realized I made a mistake on my order so I immediately emailed them explaining what happened and with no questions asked they gave me a code to order a new one free of charge! I am so happy with how it turned out (the second time) and how amazing the customer service is! I will absolutely be recommending this company to everyone! :)

Reason I chose this business:

It was the first website to come up on Google, and I am so happy I chose this one over any other site!

Thumbnail of user meganp381
South Dakota
1 review
0 helpful votes
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March 16th, 2022
Verified purchase

I love the fact that you are able to customize it in so many ways. Picking location although I don't know if that changes what stars are shown or not. That fact that you have multiple different options of how it can be delivered whether it be digital download, framed or unframed. I needed mine very last minute and was very happy with the purchase.

Quality
Thumbnail of user ellas236
Canada
1 review
0 helpful votes
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March 23rd, 2023
Verified purchase

I wanted to gift my husband something that combines his love of space with something sentimental and he loved it! I chose the metal poster option and it came perfectly intact and in lots of protective packaging. Much appreciated. A wonderful addition to our bedroom wall.

Reason I chose this business:

It offered affordable prices and a great variety of options to make the order more personalized for the customer.

Thumbnail of user lozh4
Australia
1 review
0 helpful votes
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April 21st, 2024
Verified purchase

Super happy with your product and delivery was so quick. I will be recommending to others!

Thumbnail of user cindyj453
Canada
1 review
0 helpful votes
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May 30th, 2023
Verified purchase

This is a special, meaningful gift for my Son's 30th Birthday. Something I hope he will hold close to his heart and look into the Stars that aligned on that beautiful day! The Star Poster experience was wonderful!

Reason I chose this business:

Something unique and special is provided.

Thumbnail of user lindseym389
New York
1 review
0 helpful votes
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February 8th, 2024
Verified purchase

This captures a beautiful memory! I can't wait to frame it and hang it. I'm always looking up at the night sky so this is perfect I was shocked at how fast the shipping was too!

Thumbnail of user wesleys192
Ohio
1 review
0 helpful votes
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April 24th, 2022
Verified purchase

It's the aluminum material and the clean perfect lettering and map that makes it all worthwhile. She was astonished touched and bemused by the technique. Our love embedded forever. If yours doesn't like it - leave her!

Reason I chose this business:

We love astronomy and we are hopeless romantics and really believe there is someone for everyone. It just made sense to formally recognize this love with a star chart -to show the possibilities.

Thumbnail of user anthonyn741
Australia
1 review
0 helpful votes
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October 12th, 2022
Verified purchase

Amazing! Like seriously WOW! Fast shipping and the metal poster is hands down the best! Sturdy, easy to hang and looks incredible! Definitely put me in the food books as it was for my 5 year anniversary! Thank you guys, the best! Couldn't recommend you guys high enough!

Thumbnail of user brennat11
Texas
1 review
0 helpful votes
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December 1st, 2022
Verified purchase

Beautiful product. Poster paper is thick and smooth. Came in a picture tube and rolled out nicely it wasn't rolled too tight and laid out flat after being rolled the opposite way. I just wish they had different size options.

Reason I chose this business:

They had the option for a heart shape instead of just a globe like the other websites I was looking into.

Thumbnail of user amberp399
Canada
1 review
1 helpful vote
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May 21st, 2022
Verified purchase

I got this in hopes to be very pleased from the reviews, the frame itself gave me a splinter, the wood is coming off in multiple areas it could have been sanded better, trying to put the photo into the frame I closed the frame and flakes of black are in it, so I had to take it apart three times. Very frustrating.

Reason I chose this business:

Shipping Price, Reviews, and photos, my mistake.

Thumbnail of user elizabethe1471
Australia
1 review
0 helpful votes
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March 15th, 2023
Verified purchase

The company were very helpful and prompt in replying to my concern that the original poster was rippled under the glass. However the replacement poster provided was too large for the frame. Leaving no option to iron out the ripples and stay with the original. Disappointing result for a special birthday gift.

Reason I chose this business:

Saw on the internet, thought the poster would make a great 40th birthday present

* The Star Poster attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user lindas.s
Maryland
1 review
0 helpful votes
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April 26th, 2022
Verified purchase

Site was somewhat hard to navigate. I saw another site that offered a star poster that had more options but I checked some other sites couldn't get back to it. I suspected the second site might have also been yours. Still, it was a great present, well packed and came without a dent or a scratch!

Reason I chose this business:

New - Original - Well Executed!

Thumbnail of user tessr37
New York
1 review
0 helpful votes
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January 11th, 2023
Verified purchase

Unfortunately our framed poster came with scratches on the glass, marks on the poster itself, and on the frame. For the hefty cost I would expect it to be free of marks and inconsistencies.

Update:
Customer service was quick to respond to my review and offer a replacement, which I appreciate. They asked that I update my review once receiving the replacement. They promised to do a better job with packaging, but there was no difference to how it was packaged. Unfortunately the replacement came with scratches and marks as well. Most of the scratches seem to be directly on the poster, so this is not a delivery issue, but instead a manufacturing issue. Very frustrating for an item that was not inexpensive by any means.

Reason I chose this business:

Positive reviews and quick delivery.

* The Star Poster attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user karlyd13
Australia
1 review
0 helpful votes
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October 12th, 2023
Verified purchase

I bought a poster for my partner for our five year anniversary and it was perfect! He loved it. I chose the star map of the night we got together five years ago and it's beautiful. The perfect record of our relationship so far

Thumbnail of user gregg812
California
1 review
0 helpful votes
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January 22nd, 2023
Verified purchase

The quality of the frame is poor. The poster inside doesn't fit well in the frame. The star picture has no depth as it's all black and white which doesn't allow distinction between the stars and constellations. My wife was very disappointed and we will not be displaying it due to the poor quality. It showed up before christmas which is great, but for the price, this was my sentimental gift and my wife didn't like the quality.

Reason I chose this business:

It appeared to be a good product on the website. It is not worth the price.

Thumbnail of user sabrinag218
Florida
1 review
0 helpful votes
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August 29th, 2022
Verified purchase

When I first ordered it, it took a while for it to be delivered. So I emailed the company and she resolved the issue. I love the poster and I know not boyfriend will too. I didn't realize how big it was until I received but it looks better then small

Reason I chose this business:

He loves space and I thought it would be a romantic to tell him I love him

Thumbnail of user nashwab
Canada
1 review
0 helpful votes
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May 5th, 2022
Verified purchase

Easy to order, plenty of customizable options. I would have loved to be able to add a longer quote to the bottom of my star page, but other than that love everything about my star map. Arrived well packed with a good quality frame.

Thumbnail of user nancyc2925
Canada
1 review
0 helpful votes
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November 4th, 2023
Verified purchase

I ordered this for my best friend to celebrate our 15th friendiversary. Best present ever! The order was shipped and delivered very quickly. I originally submitted my order but wanted to change a few details so I reached out to the customer service team immediately and they were able to put my order on hold. They gave me a code to use for a new submission and the whole process was seamless.
Fast forward to when I tried to place the poster into the frame, I accidentally caused a small scratch on the poster (did not know it was not scratch resistant). I reached out to customer service again to enquire and not expecting too much but they offered to send me a replacement though they didn't have to!
I normally don't write reviews online but Emma together with the team deserve a big shout out! Thank you for making my gift so perfect!

Reason I chose this business:

Friendiversary

Thumbnail of user sherryl496
Missouri
1 review
0 helpful votes
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December 29th, 2022
Verified purchase

The ordering process was easy. I made a mistake on the customization, I contacted customer service and they were able to help me fix it. Shipping was extremely fast and the poster is perfect! I can't wait to hang it up!

Reason I chose this business:

I've always wanted to order one of these and finally did. I browsed around at other companies and they were asking anywhere from 90 to 120 for the same thing or similar. I went with this company and I'm glad I did. The poster is great quality and very affordable.

Thumbnail of user jenc360
Australia
1 review
0 helpful votes
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January 18th, 2024
Verified purchase

This arrived in perfect condition and is such great quality. When I opened the box I thought WOW.it is beautiful. My son and his new wife will love it!

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Thumbnail of user alexandref44
Alexandre F.
Typically does not respond to reviews

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