• TheTreeCenter

TheTreeCenter

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Overview

TheTreeCenter has a rating of 3.1 stars from 203 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TheTreeCenter most frequently mention excellent condition, good shape, and next day. TheTreeCenter ranks 3rd among Trees sites.

  • Service
    37
  • Value
    40
  • Shipping
    38
  • Returns
    26
  • Quality
    40
Positive reviews (last 12 months): 37.5%
Positive
3
Neutral
0
Negative
5
121
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How would you rate TheTreeCenter?
Top Positive Review

“Insect damage”

Laura Q.
7/2/24

I received 3 items - a hinoki and 2 cherry laurels. They look great and arrived hydrated. However the leaves of both cherry laurels are riddled with round holes from insect damage. That was disappointing.

Top Critical Review

“Don't honor their warranty”

Geri S.
6/11/24

The Tree Center US Rated 1 out of 5 stars Purchased 3 trees and received them… Purchased 3 trees and received them infested with bugs. Called and emailed. I did everything they asked me to do and they refused to help. Turned them into the Better Business bureau and the case was closed as Unresolved because they do NOT HONOR THEIR WARRENTY. Stay away from them.

Reviews (203)

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Reviews that mention popular keywords

tree center (46)
Thumbnail of user jimh804
Georgia
1 review
0 helpful votes
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September 29th, 2020

We couldn't be happier with the quality of the trees and the extremely fast delivery. We have placed and received two orders during September and will order again!

Thumbnail of user debral985
Virginia
1 review
0 helpful votes
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December 29th, 2022

My butterfly bushes were drug upside down across my driveway and sidewalk and then left upside down until I found them the next day and was able to unpack them

Products used:
All bushes and shrubs

Value
Shipping
Quality
Thumbnail of user chrisr835
Pennsylvania
1 review
0 helpful votes
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June 11th, 2020

The order was processed quickly and I am extremely happy with the careful packaging, quality of the products, and the detailed instructions for planting!

Thumbnail of user susann653
Illinois
2 reviews
0 helpful votes
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December 20th, 2020

I've ordered a couple of times. Always has been timely, WELL packaged, and beautiful specimens.
I'll post photos in the spring as they all pop to life!

Thumbnail of user joanned191
Massachusetts
1 review
0 helpful votes
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July 12th, 2020

These people put a lot of care into their work. My Italian Cypress trees are like my new babies. They are out of the ordinary- wouldn't find these at my local garden center!

Thumbnail of user tracyg232
Ohio
1 review
0 helpful votes
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June 12th, 2020

Had three orders this spring; shopped online due to Covid. First shipment of Thuga Green Giants was great; Norway Spruce was also great quality; second shipment of Bird's Nest Spruces and a small type of Japanese maple were not as good - spruces had some rust and the maple was more like a sapling for the price (they replaced this for free, so kudos there). Third shipment was a Hanoiki Spruce and was in great shape.

Thumbnail of user judithb479
Georgia
2 reviews
1 helpful vote
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September 29th, 2020

I would not recommend them given the high price and all the problems with the order. I spent so much time calling them, e-mailing them, then placing a complaint with the BBB.

Thumbnail of user bobp434
New Jersey
3 reviews
0 helpful votes
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August 31st, 2020

Read some not-Sonics reviews. My order was promptly delivered and I planted them as per instructions. Waiting to see if all is well but they look great.

Thumbnail of user kathleenh814
Florida
2 reviews
0 helpful votes
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November 11th, 2023

The 6' Thuja Green Giant arrived in nice packaging. Very healthy looking and easy to plant.
Liked the root stimulator that was included too.

Thumbnail of user mariam1424
Virginia
1 review
0 helpful votes
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July 31st, 2020

The two large plants I ordered arrived in good shape but this was the condition of the hydrangea. It has subsequently dried up. Disappointing.

Thumbnail of user glennc216
Tennessee
1 review
0 helpful votes
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October 24th, 2020

Every time I have ordered trees or shrubs here they are gorgeous. Green, potted & beautiful plants that I know will do great in my yard.

Thumbnail of user avac43
Georgia
1 review
0 helpful votes
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December 22nd, 2020

Excellent service and plants as usual. I am a very happy return customer. Always happy with my purchases. No complaints

Thumbnail of user jenniferp810
Virginia
1 review
0 helpful votes
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June 22nd, 2020

Great products, shrubs arrived in good healthy condition and in a timely manner. I would most definitely order again

Thumbnail of user kweatherford1017
Tennessee
1 review
0 helpful votes
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May 16th, 2023

Plants fresh and ready to plant. Two hydrangeas look great in my garden. Planted right out of the box. Packed perfect, no damage to plants

Products used:
Plants

Service
Value
Shipping
Quality
Thumbnail of user marysem
New Jersey
3 reviews
0 helpful votes
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September 10th, 2020

Beautiful specimen. So pleased I ordered again yesterday and am ordering again today. I can't think of a better company to order from. Thank you.

Thumbnail of user emmettr15
Ohio
2 reviews
0 helpful votes
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August 8th, 2021

The trees arrived in good shape, ready to thrive. I hope I don't kill them. Thank you for the prompt delivery and so far, they seem to be doing well.

Thumbnail of user brucea184
North Carolina
1 review
0 helpful votes
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October 13th, 2020

I am very happy to report that the Tree Center delivered a very high quality product to me, and dud so quickly!

Thank you SO much.

Thumbnail of user josephb1133
District of Columbia
1 review
0 helpful votes
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September 17th, 2020

Another GREAT experience with The Tree Center! Once again, order was delivered fast, safely and a great product! Will definitely be back!

Thumbnail of user charemij
Minnesota
3 reviews
0 helpful votes
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June 29th, 2020

My hydrangeas arrived healthy, but a little withered due to the extreme heat. After a little water they perked up, beautiful as ever!

Thumbnail of user clairer165
New York
1 review
0 helpful votes
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June 10th, 2020

Great company to do business with. Healthy plants, great directions and tips for growing. Highly recommend

Thumbnail of user ellenh28
Pennsylvania
4 reviews
33 helpful votes
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April 14th, 2019

Far Far less quality than you'd get at a local nursery. Sent me a bend up twig not a 3 foot tree. It was worth $15, not the $60 I paid.

Thumbnail of user karln35
New York
1 review
0 helpful votes
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December 9th, 2020

Arrived quickly in undamaged package, had great directions. Just thought in would be bigger in 5 gal

Thumbnail of user iwonah1
Virginia
2 reviews
0 helpful votes
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May 7th, 2022
Verified purchase

This company sucks, they are sending damaged trees and then telling you that it is your fault and you are stuck with it!

Products used:
tree

Service
Returns
Quality
Thumbnail of user venkatn
Maryland
2 reviews
1 helpful vote
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May 17th, 2017

Ordered 20 trees to create a privacy screen in my backyard. Trees came 2 to a box and looked great once unwrapped. Thanks Dean & Staff

Service
Value
Shipping
Returns
Quality
Thumbnail of user jacquelynk18
Illinois
1 review
0 helpful votes
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June 12th, 2020

I love the new bushes I got, they are perfect for my landscape. It was easy to place the order and I got them in a reasonable amount of time

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