• TheTreeCenter

TheTreeCenter

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Overview

TheTreeCenter has a rating of 3.1 stars from 203 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TheTreeCenter most frequently mention excellent condition, good shape, and next day. TheTreeCenter ranks 3rd among Trees sites.

  • Service
    37
  • Value
    40
  • Shipping
    38
  • Returns
    26
  • Quality
    40
Positive reviews (last 12 months): 37.5%
Positive
3
Neutral
0
Negative
5
121
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How would you rate TheTreeCenter?
Top Positive Review

“Insect damage”

Laura Q.
7/2/24

I received 3 items - a hinoki and 2 cherry laurels. They look great and arrived hydrated. However the leaves of both cherry laurels are riddled with round holes from insect damage. That was disappointing.

Top Critical Review

“Don't honor their warranty”

Geri S.
6/11/24

The Tree Center US Rated 1 out of 5 stars Purchased 3 trees and received them… Purchased 3 trees and received them infested with bugs. Called and emailed. I did everything they asked me to do and they refused to help. Turned them into the Better Business bureau and the case was closed as Unresolved because they do NOT HONOR THEIR WARRENTY. Stay away from them.

Reviews (203)

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tree center (46)
Thumbnail of user bridgetm105
South Carolina
1 review
0 helpful votes
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June 10th, 2020

These are great. One of my arborvitae died and they sent a new one. I had to email a few times before they replied but overall good customer service

Thumbnail of user chrisc1080
Wisconsin
1 review
1 helpful vote
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September 30th, 2019

It is small but planted it right away. This is a different kind of tree so we are excited to see it blossom.

Thumbnail of user domg24
Oregon
1 review
0 helpful votes
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December 5th, 2023
Verified purchase

DO NOT purchase anything from this company. I just received my order today (part of it anyway) and every single plant I ordered has holes in every leaf. I reached out to customer service, this was their reply verbatim:
TL:DR: I was sent plants that were literally diseased from the get go. They knowingly sent them to me and then have not only denied even a replacement, but have gone so far as to try and tell me how to treat the plants. The ones they sent me. That were diseased (photos attached).
Thank you for those photos! I'm happy to say that this is not insect damage. From the photos sent so far, it does appear to be a minor case of Shot Hole. Below I will leave some information on how to go about combatting this.
"Shot hole is a common bacterial disease on 'Otto Luyken', 'Zabal' and 'Schip' laurel plants. The disease's name is descriptive of the symptoms: it looks like someone shot the shrub with a shotgun!
Wet leaves seem to make the disease worse, so make sure not to water your plants from overhead. If your shrubs are very close together or near a wall that prevents leaf drying, prune them to enhance air flow.
The fungicide/bactericide Mancozeb or products containing fixed copper are effective against Shot Hole if you choose to spray a pesticide."
Ultimately this condition is purely cosmetic as it does not affect the health of your plants and is fairly easily gotten rid as long as the effected leaves are removed and the plants are not watered from overhead.
While we are unable to replace these plants, I certainly understand the disappointment and would like to offer a credit worth 15% of your affected order total for a future order should you choose to place one

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Thumbnail of user davida2337
Georgia
1 review
0 helpful votes
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October 2nd, 2020

Shrubs were good size (3 gallon) and I planted them on a day that we were expecting a full day of rain the next day. That certainly helped.

Thumbnail of user robertm3397
Delaware
1 review
0 helpful votes
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September 29th, 2020

Both plants arrived in great condition and they are doing very well after planting and following the planting guidelines. Very pleased!

Thumbnail of user shabahn
Shabah N.
Arizona
1 review
0 helpful votes
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June 10th, 2020

No problems at all with my order. Received all my trees and they have been transplanted and are doing great.

Thumbnail of user isaiaha23
Texas
1 review
0 helpful votes
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July 11th, 2020

Nice and packed and neatly arrived. Healthy tree and fast delivery. I recommend this company... very nice and quick customer service

Thumbnail of user wesleyc58
Texas
1 review
1 helpful vote
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August 29th, 2019

The online page order is very users friendly. The delivery arrangement is very efficient and fast service.

Thumbnail of user alanr316
Rhode Island
1 review
0 helpful votes
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June 10th, 2020

Great service. They are all very happy and growing fast! They were packed perfectly, in great shape and we're very very happy.

Thumbnail of user cheryll1316
Indiana
1 review
0 helpful votes
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July 28th, 2023

Plants received in great shape as usual! Thank-you Tree Center! Will definitely be back to buy more!

Products used:
Plants

Thumbnail of user nataliyag4
Wisconsin
1 review
0 helpful votes
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June 16th, 2020

Trees were delivered quickly, arrived well packaged. They are still alive so far:-). Great service! Thank you

Thumbnail of user pauletteh38
New Mexico
1 review
0 helpful votes
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June 16th, 2020

Customer service was excellent! They handled our claim quickly and professionally! This is a great company to do business with!

Thumbnail of user davidw3172
Pennsylvania
1 review
0 helpful votes
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November 25th, 2020

My trees arrived quickly and look great. Can't wait to see them growing next spring. I recommend this company.

Thumbnail of user derylei1
Georgia
1 review
0 helpful votes
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June 10th, 2020

These trees are beautiful and they were packaged perfectly. They're growing already. Love them. Will be ordering again.

Thumbnail of user shellyc157
Texas
1 review
0 helpful votes
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December 20th, 2020

So excited to watch these beautiful trees grow. We have always wanted Japanese Maples, packaging was impressive.

Thumbnail of user stefanier26
Georgia
1 review
0 helpful votes
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June 18th, 2020

All arrived in great shape. Many thanks... Wonderful prices... fast service This was my third order...

Thumbnail of user rogerc390
New York
1 review
0 helpful votes
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December 20th, 2020

My bush came quickly. The leaves were slightly pale green. Would be nice to get info on feeding and watering with samples.

Thumbnail of user patrickm837
Oklahoma
1 review
0 helpful votes
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June 10th, 2020

Didn't have any trouble, nor issues with tree quality. Recommending this place for your future purchases.

Thumbnail of user gailh347
New Jersey
3 reviews
0 helpful votes
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June 10th, 2020

Arrived in excellent condition. Quality merchandise. Prices great. Very good about information regarding planting and care. Will use them again.

Thumbnail of user michellel737
Massachusetts
1 review
0 helpful votes
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June 11th, 2020

All my plants arrived in excellent condition and were properly packed. Will definitely be coming back!

Thumbnail of user paulp840
Illinois
2 reviews
0 helpful votes
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July 26th, 2020

Well packaged and fed before transit with FedEx... the health and quality of my dogwoods and Japanese maple were first rate.

Thumbnail of user christophera372
Texas
1 review
0 helpful votes
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September 11th, 2020

I received my plants. Well package and in healthy condition.
I have them acclimating on the porch. Probably plant in the morning.
Would recommend.

Thumbnail of user matthewv121
Virginia
1 review
0 helpful votes
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June 12th, 2020

Great service. Of the five thujas in the box two were tossed around by the delivery service but they survived.

Thumbnail of user waynem439
Maryland
1 review
0 helpful votes
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November 3rd, 2020

A wonerful looking tree for the front yard. We planted witt a los of Room for the sunshine and the watering on the base.

Thumbnail of user dianad1362
Virginia
2 reviews
0 helpful votes
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August 14th, 2023

Waxleaf Privets arrived quickly, healthy and ready for planting. They are beautiful! Thanks so much.

Products used:
Waxleaf Privets

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