TheTreeCenter

First time buyer. I was impressed with speed of delivery and quality of packaging and planting instructions. Shrubs are planted and happy in their new home. Will be back.

We received our plants very quickly they were packed with TLC and we planted them today. Can't wait to see how they fill in to create a privacy fence.

During social distancing [due to Covid19] I used this company for 1-2 months. I have been purchasing plants and trees for 10 years or more. They are without doubt the worst for customer service and value.

Here is a typical appearance of the bushes and trees once they arrived (below).

I had 7 arborvitae die within 2 weeks, all the same way, despite being placed in several different locations. I think they were exposed to cold along the way. I took pictures and submitted them online: they lost the email and would not reimburse me because I did not purchase the 1 year warranty.

I placed a large order - it never showed up. I contacted them 1 month after the purchase and they said 'sorry, we will have it out shortly.' Then two months after the order, I receive email saying that the order is cancelled. Okay. But you would think they would be willing to work with me on replacing the order. But no; it's been such a pain working with the customer service. You simply receive a 1 line email response each time.

Stay away.

Have tried multiple times and multiple avenues to try and get in touch with customer service. I filled out a ticket a week and a half ago and no one has resolved my issue. My river birch I ordered arrived damaged and bent. I also ordered a 5 gallon fire and ice hydrangea. It was pathetic looking... i wouldn't even call it a 3 gallon plant. It just happened to be planted in a 5 gallon pot. That plant arrived damage as well. I also have 3 butterfly bushes that I purchased last august from them and they're already dead. I didn't even get a full season out of them. I've attempted to reach out by creating a ticket, through Facebook, and attempted to call... several times. When I call I sit on hold for 15-20 minutes and an automated message comes on to tell me no one is available to help me. What a waste of my time. I WOULD NOT recommend this company due to the HORRIBLE customer service and poor quality of plants. Good luck getting anything taken care of if your order is right or plants arrive damaged.

Given the options for online nursery orders, know that the choices are wide, the stated sizing more or less accurate, the shipping out speed, and actual packing perfection.

The 'Tree Center', located in Maryland, sends dead and dying trees to customers, and any customer service is almost nonexistent and requires long waits.

All shrubs arrived in good shape. The dogwood tree was showing signs of stress. All have been planted and appear to be doing well. The dogwood seems to be recovering. I would order from them again.

Packaging was great, received in a timely manner. They look great in my yard and doing very well. I will be ordering again from The Tree Center and referring my friends to do so as well.

Do not buy from them - I purchased 10 Arborvitae trees that were much smaller theni expected and i needed more so i went to Lowes and they had the same exact trees that were 2 feet taller for 49 each compared to their 99 and when i contact them about it they do not respond to any of my calls or anything - STAY AWAY from them i have the pics i can send to prove it LOok at the trees in the middle those are from lowes at $49 and the ones on each end are from the tree center for $99 what a damn rip off

Received my order but missing 2 bags of root stimulator to early to judge the outcome as I Just planted both Japanese maple trees both 3 gallon containers very small and thin in stature

My Blood Orange Tree. I couldn't be happier. Received in record time. Healthy and green. Excellent packaging. I would definitely buy from them again! See my tree!

I received my plants in 95% excellent condition. One plant container had been crushed, but I'm hoping to salvage the plant. Nine plants in one box and all look very healthy.

My tree came very well packaged, in great condition, with new growth on the top. Î been in the ground a week and appears very healthy. I would order again.

Second time doing business! Best varieties to choose from…….quality condition upon arrival! My yard is thriving with trees everywhere! Can't wait for maturity should be awesome!

Everything I ordered arrived in great condition, and is doing really well! I couldn't be happier! I will definitely be making all future plant purchases here

The dogwood arrived in good shape very healthy look foward to it's natural beauty threw out the year. I have order thru you guys 4 times and no dissapointments

Received my holly bush. Wonderfully packaged in a box and wrapped so well. The plant was healthy and vibrant! It looks marvelous in my yard. It will especially nice during the winter season!

They had something I never expected to find... a citrus tree that was grafted to grow above Florida! We're giving it a try since we had to leave our satsuma when we moved to north Alabama.

We have ordered from your company a couple of times and love our trees! They came healthy and are doing fine so far. Thank you so much and we will definitely be ordering from you again.

I had been a loyal customer. Recently I bought an Thuja that died within 60 days of purchase. Tree Center refused to replace it because I hadn't purchased an extended warranty. Very disappointed.

I was very impressed with the quality and how the trees looked. Will use this place again in the future. Plus liked how they put them in zones so I know what I can have in Colorado.

Arrived quickly and in wonderful shape. Ordered 6 and they arrived with 2 in each box very well wrapped with no issues. Would highly recommend and will be a repeat customer.

Fast delivery, careful packaging of trees, excellent instructions and quality results! I've ordered a dozen young trees and all prospering and we're delighted.