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TheUnlockingCompany has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
They answered my questions via email very quickly and the code worked just like they said it would. Definitely recommend them.
We test fraudulent companies by placing a single order to expose them. When you place an order with these companies, they will inform you of their no-refund policy and claim a success rate of 97%, which is a complete lie. They may also threaten to blacklist your phone if you request a chargeback or leave a negative review. We have filed an official complaint with the authorities, who will investigate and take appropriate action. Please protect your money and avoid these unethical scammers.
We test fraudulent companies by placing a single order to expose them. When you place an order with these companies, they will inform you of their no-refund policy and claim a success rate of 97%, which is a complete lie. They may also threaten to blacklist your phone if you request a chargeback or leave a negative review. We have filed an official complaint with the authorities, who will investigate and take appropriate action. Please protect your money and avoid these unethical scammers.
So, my 1st purchase was schetchy at best! I felt li,e I made a bad mistake on the 1st purchase. On my 2nd it more than seems as if the company is taking advantage of me, making excuses with NO Evidence nor proof of its inability to do what is needed. My faith in the company is ZERO, I'm already letting ppl I know not to use the services, as I've paid money with NO RESULTS JUST EXCUSES Regarding the 2nd device I need unlocked. I n my friends which are in the thousands...including business partners worldwide.
Good morning Samuel, I am confused as to why we have received this review. We sent the unlock emails through the threads we were speaking on to ensure they did not get sent to SPAM. Your first order was placed and unlocked within 2 hours of purchase with the unlock code for your order being 1319026461484935 on September 28th. You then ordered again at which time we had to upgrade and use the Samsung worldwide service which was again unlocked within 15 days of the order and an unlock code of 9627279250702080. I hope this clears things up, and I would be happy to speak to you further via email to help get this resolved as I have sent an email to the 2 different email addresses you used when contacting us.
They answered my questions via email very quickly and the code worked just like they said it would. Definitely recommend them.
Thank you Shelley, it was a pleasure working with you, hopefully we will do business together again soon!
BELIEVE the negative reviews!
This company preys on your hope that they will deliver on their promises.
You will see "1-72 hours" advertised. You will see a "100% satisfaction guarantee" advertised.
You will pay your money, and then you're caught.
This company WILL NOT deliver on its promises.
You will receive emails from them with "updates" of no substantive content. You will receive these emails, mentioning their "no refunds" policy and even threats to blacklist your IMEI if you dare chargeback the amount paid when they do not deliver.
This sort of business behavior is illegal in most states (this is true regardless of their "terms" you allegedly "agreed to"). As they preyed on your hopes, they also prey on your fears, that by threatening to brick your phone with a fraudulent (on their part) IMEI blacklist, they hope you will simply go away and eat your financial loss.
My recommendation - with the strongest emphasis - is to AVOID this company at all costs. If, however, you were suckered in, don't cower in fear. Do that chargeback. Your card company will side with you when what was advertised is not delivered. And if they're dumb enough to actually go through with a fraudulent IMEI blacklist over a disputed debt, they'll turn a civil matter into a criminal act. They can only blacklist a phone by exposing themselves to carrier and law enforcement scrutiny. You will easily recover your money in litigation should you choose that path, as this sort of scam is self-evidently wrong, both legally and morally.
They're counting on suckers patronizing them and then cowering in the face of their threats. Such a "business model" needs to be shut down.
Products used:
Nothing...they were unable or unwilling to provide service.
Hello John Graf, I do sincerely apologize if you had a bad experience with our company. Unfortunately after you provided the additional information from our request we have been unable to locate any order under your email address or name John Graf within The Unlocking Company database. We have sent an email to you based on the email provided so we can resolve this issue and/or provide assistance to direct you to the company you ordered from and mistook us for. We have noticed you have sent the same review across multiple platforms so we are going to take the time to respond to each one in one message then send it across the other reviews you made. Hopefully this information will not only help you understand our company but will also provide insight on what company you may have ordered from.
We do advertise that our time frame is 1-72 hours, it is also average estimated times based on the various services we use to unlock your device at the 27.99 price paid. This price covers about 80% of all the orders placed and if any customer wants to check if we can unlock before ordering we encourage you to email sales@theunlockingcompany.com. We would be happy to check for you. We also do advertise a “Satisfaction Guarantee” and we work hard to fulfill that promise offering refunds as well as alternate methods to unlock your device if the first few solutions are unsuccessful.
Our updates: We do provide continued email communication with our customers, letting them know if the unlock is taking longer than usual or if other solutions are necessary as well as if the progress seems to stay on the 1-72 hour time frame. If our updates are of no “Substantive content” then we do apologize. We are always willing to take constructive criticism to help benefit future customers.
REFUNDS are provided if we cannot unlock your device and we do not make threats about blacklisting a phone for a chargeback. There are many legitimate chargebacks including goods/services not delivered. The chargebacks we are worried about and try to prevent are the ones that are fraud. Unauthorized charges or without card holder permission can be considered the use of stolen property and we cannot be an accomplice to stolen property. I do not believe we prey on any customer. We try to provide them the ability to unlock their device for the cheapest price available in the market while also trying to maintain the highest success rate in the industry. If you are an honest customer using your rightful card then you should have no fear of your phone being blacklisted for fraud because paying for an order with your card is not fraud.
Title of your review: BELIEVE the negative reviews - I think it is important to take into account both the positive and negative reviews when making a decision on what unlocking company to choose or any company for that matter. This allows you to gain a full perspective on a company as well as see how the company responds to both types of reviews. Are customers needs met? Did they make an effort to resolve the issue? These are important questions to ask yourself before using your hard earned money.
Hopefully this clears up any questions or concerns you or any future customers may have. John, I look forward to an email response back from you so we can continue to work together to reach a resolution into this matter or help provide you direction on what company to contact about your order.
Overall fantastic experience! Received code in a timely manner, and with exceptional customer service! Highly recommend!
Thank Joshua, it was a pleasure working with you, enjoy the Unlocked device
Worked immediately! Was not a long wait at all and well worth it!
Thank you Jeremy for the kind words, if you have any questions or additional phones to unlock do not hesitate to contact us
Received code in 36-48 hours. It worked perfectly.
Thank you Terry, happy we were able to provide assistance, enjoy the unlocked device
Totally doesn't work.ate my money and wasted.never ever go back there again.
Hello Lin, we sent you the unlock intructions 10 hours after you ordered to your email address lintunswe@. Did you never receive them as we were never emailed or notified of any issues with the unlock
IMEI: 355325083595571
Unlock code: Unlocked
First 1 - (If it has a psychical sim slot) Put your NEW NON-ACCEPTED sim card in the phone and you'll get a frustrating message about it being locked. Now just turn on the phones WiFi and your phone will finally become unlocked because we did that for you!
Second 2 - If your phone is an E-sim only like the 14 here in the U.S. Yours is even already one step easier. All you have to do is power on the phone and go to your E-sim settings and activate your E-sim/phone on your new carrier and instead of it saying "Locked phone" or "Sim not supported" it will simply pick up connection and your phone is NOW UNLOCKED!
The experience is fantastic. I will return and have more devices unlocked.
Thank you Christy, happy we were able to assist, if you have any additional phones please email us and we can check to see if we can unlock before you order!
"They are the scammers! Do NOT trust this company. You can give that money to someone in need rather than giving these to these cheaters. I am not scared of you. Go ahead and block whatever you like to. I don't take BS. You claim a 97% success rate and you can't unlock an iPhone? Really! And YES go ahead and block the IMEI. This is just starting, I am going to make this public everywhere and anywhere I can. The game is on!"
Tip for consumers:
"They are the scammers!! Do NOT trust this company. You can give that money to someone in need rather than giving these to these cheaters. I am not scared of you. Go ahead and block whatever you like to. I don't take BS. You claim a 97% success rate and you can't unlock an iPhone? Really!!! And YES go ahead and block the IMEI. This is just starting, I am going to make this public everywhere and anywhere I can. The game is on!!"
Products used:
Unlocking an iPhone 13 Pro Max
Hello Amit, sorry you had a bad experience, we do not blacklist phones for bad reviews, everyone is entitled to their own opinion. We had not been able to verify you were a customer of our company but are always happy to help if you have any additional questions or concerns. To be clear blacklisting of devices is only for fraudulent orders with the purchase of a stolen credit card.
Paid to unlock my iPhone 14 Pro Max because despite being paid off from Att, they had "errors" unlocking it. So I came with this company. It was super fast, a little frustrating at first because I had to pay an additional fee as they had a harder time unlocking but once I paid that, it was unlocked within minutes. Originally time frame was stated for 1-72 and it was fully done around 28ish. Highly recommended and I have used them for years, literally!
Products used:
Unlocking
Hey Jennifer! I'm glad we could help you unlock you 14 pro max. It was fun and cheerful speaking with you and definitely made my day! :)
I paid to have a Pixel 7 unlocked. I was strung along for more than 4 days with no end in site. I didn't get updates until I emailed a couple of times and got an answer back that they had been sending updates but that I must have put my email in incorrectly (even though I received the initial email thanking me for my order). The responses were filled with cheerful language asking for my patience, then went on to say that if I threatened to cancel my payment they would consider that fraud and put some kind of block on the phone rendering it useless. However, after I had waited more than 4 days, they told me they would continue trying to get the phone unlocked and refund my money if I would just go online and leave a 5 star review. I finally checked Better Businesses Bureau and saw the same complaint listed there. The company had not responded to the BBB and their grade was F. When I told The Unlocking Company about the BBB report and that I was returning the phone so their threats were useless, they refunded my money.
Products used:
None, they couldn't deliver the service
Hello Marcia, sorry you had a bad experience with us, we do not threaten customers, anything about blacklisting is towards to people who steal cards and phones and try to unlock them with us. The delivery time was kept to what was stated as well. We tried everything to make this customer happy, just as we do everybody. We also do not solicit refunds for 5 star reviews, anyone is entitled to their own opinion and we refunded the purchase because we could not unlock the phone. Our BBB is currently a B, If you have any questions you can check the website, email us personally, or even ask for email copies between us and the customer.
Couldn't give me a code because they didn't or couldn't get one for my phone but they did offer me a refund.
Thank you for the kind words Alexa! Unfortunately that happens rarely in this business, but i'm glad we could help you ASAP, refund, and if you need anything in the future we will gladly be here to give you any discounts on phones you need unlocked! Thank you!
I got a fast respond and was offered a refund because they couldn't unlock my device. Hope to call carrier and get it off blacklist.
Products used:
Phone unlock
I got my phone unlocked within the 72 hr time frame thanks unlocking company fast service and reasonable timeframe
Thank you Leo, glad we could help unlock your phone for any carrier and hope to do business in the future. Thank you and God bless!
I am hoping to save everyone some time and money. Do NOT use this company! They take your money and then disappear. I had high hopes because of previous reviews but it seems that those are grossly inflated. Buyer beware.
Tried to contact this person, nothing. We refunded. We have a 97% success rate on unlocking phones, unfortunately there are a few that fall between the cracks, as EVERY IMEI is different. There is nothing to "beware" of, except that all other companies would simply not refund you if they couldn't find it, what we do is continue to work on the IMEI until we can unlock the device, But if you do not want us to continue to attempt to unlock the device we would refund the purchase if requested
TheUnlockingCompany helped me with my issues promptly and professionally. Their staff reached out to me and answered all of my questions quickly. They were also extremely transparent about their process and made it very easy.
I absolutely would use them again if needed.
Happy we could help get your phone unlocked Sean, enjoy! Hopefully we will do business together again soon
I don't know where the good reviews of this website came from, but my experience with them is terrible and totally a waste of my time, like other unlocking website. I paid my order on Dec 23,2021 and they promised to unlock my phone 1-12 hours with money back guaranteed, if I am not happy. After that, I contacted them many times through email, text and phone calls. No one ever got back to me. I highly suspect the business of unlocking a carrier-locked phone is totally a scam, because other websites also did the same thing. Now, I have call my bank to dispute this charge again. It is a scam, why nobody reported it ever to stop it?
Hello Dennis, sorry you had a bad experience, it was the holidays, services are slower on those times and why we put ESTIMATED time frames, as most times we are well within the time frame but there can be unforeseen delays, your phone was active on account, then came back as unpaid bill, so the payment was refunded after christmas and is already back in your account
I recently used the unlocking company to unlock a iPhone that was stuck with T-Mobile. Unfortunately, it wasn't able to be located in the database, and an alternative option was provided. I'm assuming something to do with the Sprint to T-Mobile merge, as I have noticed two different IMEI numbers linked to all my lines. However, they were very communicative and very friendly. I would definitely recommend the service to others. When I emailed after they informed me of updates, they responded back the same day with extra advice-feedback. Great company. Process took 3 days which is well within the 1-10 days estimate.
Tip for consumers:
Be patient with the time frame that is given. They will reach out. Also, double check phone info if you switched or merged with different carriers.
Products used:
Cell phone unlock
We apprecaite the kind words, and happy we were able to get the phone up and running
Enjoy!
After dealing with Tracfone (POS company) for days and not getting mobile data issues resolved, I finally broke down and switched mobile services. But upon doing so found that tracfone had locked my phone. I was totally unwilling to give that company anymore of my money. These guys got me out of what felt like an impossible situation. Thank you!
Thank you Beth for trusting us with your unlocking needs, happy we could help get your phone unlocked, enjoy!
We paid to have the phone unlocked and the guy who was emailing us threatened to blacklist the phone if we didn't pay more money. I didn't believe him, but he did BLACKLIST the phone so it looks like our phone is stolen. There's nothing more we can do on our end. His email said I'm blacklisting your nice new phone if you don't pay for another unlocking since it's not my fault the first unlocking did not work. He used cuss words, idiot, and stupid. They say they're a family ran business. They are not professional!
Tip for consumers:
Be cautious when using this company. There are better companies to use out there. They may take your money then blacklist your phone so you can’t do anything with your phone.
I submitted an application w/ credit card information. Did receive an email regarding my phone, replied to the email with the pertinent information & received an "unknown recipient" response. Contacted them via their website and never heard back. They advertise a result in 24 hours or less, that was four days ago. Nevertheless, they have been paid. I went to the original vendor of the phone and they fixed it for nothing and told me how they did it, for free.
Tip for consumers:
Skip it
Products used:
Vendor services
Hello Roy, You sent a contact us request, an hour after this, and a email 1hr before this, so for the 4th time
Refunded. Sorry wasn’t able to retrieve the unlock for this specific IMEI. Sometimes that happens unfortunately, as every IMEI and phone is different, I am truly sorry for the inconvenience. ***Please give it up to 4-8 business days to show to your account (10 if it’s an international purchase) as that’s how long it takes the merchant account to receive, process, and return the money to your bank. I can re-assure you you’ve been 100% refunded, sometimes it just takes a little longer!*** Thank you again and if you have any questions or concerns or don’t see your refund in the time stated above, please contact us immediately and we’ll look into it for you asap! ALSO If you would like us to put you on the email list so we can inform you of when a service is available please let us know and we can add you ASAP. Take Care.
I had to have my Samsung S20 unlocked from Sprint to be used with ATT. The primary method of unlocking didn't work, so they asked me if they could remote access my phone and PC to complete the process, I agreed.
The actual process went pretty smoothly. Instructions were clear and it took about an hour.
But when I went to the ATT store to get a new SIM card and join their plan, they said it was still locked to Sprint. They spent 30 minutes waiting for it to work, but it did not. I assumed that the unlocking didn't work, since many reviews claimed similar things. I ended up getting a new phone, new number, new plan, everything. I traded in my S20.
When I got home, I emailed the company and got initial resistance when I asked for a refund, the employee was being rude, but I was told that he was fired and then the owner of the company personally spoke with me, apologized for the employee's behavior, and issued a refund. I'm satisfied that I was at least able to get a refund.
Hello Tristan, I am again sorry for the way you were treated but happy we were able to come to a resolution. The offer still stands for your Sprint Samsung phone to be unlocked free of charge. I hope you have a wonderful rest of your week and this experience does not deter you from trying us again.
We had purchased a brand new phone for my daughter. After purchasing, I decided to switch carriers. I decided not to activate the new phone and pay the extra money only to switch over just a few days later. Well, we tried to activate on the new carrier and since it had never been activated it was basically still locked to the old carrier. I got TheUnlockingCompany to unlock it and everything was smooth as silk immediately after. Did exactly what they said they would do. Thank you.
Tip for consumers:
Wait the full time as they tell you. It makes things run much more smoothly.
Products used:
Unlocking our iPhone 12.
Happy we were able to provide assistance, i hope your daughter enjoys the unlocked phone!
Great communication although I couldn't get my phone unlocked everything was communicated effectively and in a timely manner
Products used:
Phone unlocks
Thank you Mannu! It was a pleasure doing business with you and unlocking your phone. I hope you enjoy and have a great rest of your weekend! :)
On 9/4/21 I paid the 19.99 charge to have a samsung galaxy s20 unlocked. I received an email that stares 1 -48 hours I would receive the Unlocking instructions. As of today, 9/10/21, still no email with the instructions. I have sent an email requesting my money back, no response. Thus company is fraud.
Hello Sandra, the payment was refunded, as it was not able to unlocked, we do not steal money, there is no way to keep a merchant account and allow credit card transactions without refunding payments
We have the highest success rating in the industry so if we cannot unlock then no one can.
We do not threaten to blacklist phones unless there is a unauthorized charge using the credit card without the card holders knowledge as we will not participate in stolen property.
Everyone is entitled to their opinion we do not suppress reviews if they are negative, we want our customers to get a full view of our company be that good or bad.