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TheUnlockingCompany has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
They answered my questions via email very quickly and the code worked just like they said it would. Definitely recommend them.
We test fraudulent companies by placing a single order to expose them. When you place an order with these companies, they will inform you of their no-refund policy and claim a success rate of 97%, which is a complete lie. They may also threaten to blacklist your phone if you request a chargeback or leave a negative review. We have filed an official complaint with the authorities, who will investigate and take appropriate action. Please protect your money and avoid these unethical scammers.
I was promised a 100% money back guarantee. I was also promised an unlocked phone. I got both! They refunded my money due to a delay that was out of their control and still provided 1st class customer service! Thank you!
I paid the Unlocking Company to unlock my phone and within 10 minutes they emailed me saying they were refunding my money because they had contacted the manufacturer and they could not unlock my phone. Three weeks later and 3 emails, they have still not refunded my purchase price even though they said they had. This company is inept at best and crooks at the worst. They may work very well for you. It will only cost you roughly $100.00 to find out that they will take your money and provide no service and no refund. I suggest you find a legitimate alternative.
Payment was refunded and we stated would take 4-8 banking days SOMETIME 10 banking days which is Monday thru Friday and no Holidays. I understand the frustration but we can only go as fast as the merchant account will allow us
I've just moved to Ireland and bought an Irish SIM card, but my phone was locked. Using the unlocking company took a full 24 hours to get my code, but once I had it, the code worked perfectly the first time. Definitely worth the wait!
We do apologize for the delay but happy the unlock code was successful and there was no additional issues that arose
Couldn't believe how fast the response time was! When I had questions they answered them immediately. I would definitely use their service again and wouldn't hesitate to recommend it. Trustworthy, family run business.
Products used:
Phone sim unlock
Thank you for the kind words Garret, we work hard to make sure we respond quickly with as much detail as possible. Hopefully we will do business together again soon
I was skeptical about having to pay someone to unlock my phone, but TheUnlockingCompany were amazing!
I had a problem but they stayed in contact with me and explained what I needed to know in language even I understood.
I'm writing this review from my unlocked device.
Thank you TheUnlockingCompany!
Thank you Emily for your patience sometimes the unlock can be a little more difficult but once the issue was brought to our attention we were able to quickly and efficiently fix the problem, enjoy!
I will start by saying i came across this company on YouTube... well i looked them up and they seemed legit... i put in an order with them and my order took longer than expected so i got spooked and canceled my order... well i had to write this report because not only did they send the unlock codes that cost them more than i paid but they also refunded 15 back to my account for the inconvenience... thanks unlocking company
Tip for consumers:
This site is the real dea based on my experience
Thank you Willie, We try to work out a solution and sometimes everything does not run smoothly but we do our best to get results even if it takes a little longer. Enjoy and we do apologize for any inconvenience it may have caused
Waiting over 72 hours for "The Unlocking Company to unlock my phone. Poor customer service, can't get hold of them, no reply from them. Quick to take your money!
Please Theodore don't get me going. Your site don't work and is OFFLINE! All the time.
I WANT A REFUND!
Hello Pieter, i am sorry if you are having trouble contacting us, we contacted you 24 hours ago with the software unlock instructions to the same email chain we have been speaking on, just need to click the link in the email and you can begin the unlock process
I purchased the unlocking services before I had received the new SIM card for my device. In the end, I did not need to complete the unlocking process and they were very willing to refund my money in a prompt manner. Great customer service!
Sorry we were not able to unlock, hopefully we will have more success with another phone in the the future
This was perfect. It was fast and extremely easy. Filled in the form, got the codes, it worked first time, and succuessfully unlocked my phone. My phone also needed the PUK code, which was provided along with the network unlock code. I am very happy with the service provided.
Very clear set of instructions sent, plenty of offers of support, but in my case I didn't need any support as the whole process was simple.
Glad to hear you had a great experience. We appreciate the kind words and hopefully we will be doing business again soon
I ordered an unlock code for my device for which they claimed would be available between 1-24hrs, it has now been 120hrs and there has been no more responses to my emails after 72 hrs. I have not received a refund either and they have not responded to my request for a refund.
Tip for consumers:
Be careful when attempting to unlock your device with this site
Products used:
Unlock code
Hello Rowan,
I do sincerely apologize for not being able to provide you the unlock after such a long wait with no results, In my 7 years of running this company this is the first time we have had such a long continuous issue with one service. The internal Audit from the carrier as well as the release of the new phones and now a change in the unlocking policies for the carrier just this month has caused a perfect storm of issues as Carriers are trying to bottleneck the third party unlocking companies like ourselves from getting unlocks available and in a timely manner with the hope to deter companies from trying to unlock them. But we are persistent as well as our Suppliers and hopefully there will be more alternatives if the issue continues to hamper the productivity and success of companies such as ourselves.
Again we are very apologetic we had to refund the purchase and we really hate not being able to supply customers with the service they purchased. Should take 3-8 Banking days (Monday thru Friday, can take up to 10 banking days for international purchases) to appear on account. We will be getting the unlocks for your phone eventually and if your check back with us in 4-6 weeks we would be happy to check and see if they are available AND/OR we can put you in a email list so once a option for your specific phone is available you will be notified via email wth the price, time frame as well as success rate.
Regretfully,
I was very skeptical at first since I researched all over the internet trying to unlock my phone. Their service was so prompt, the cost was very affordable, and every expectation I had was superceded. I would highly recommend the to anyone!
Happy to help, hopefully we will do business together soon
Well Thanks to my insurance & upgrade of being sent of a S22 Ultra. Previous company wasnt co operating with the Unlocking of my New Device.
Though it took the premium unlocking level less than 75.00
3 days it was over I'd gotten my
Unlocking code all good
Thanks to John & all the Staff ay the unlocking Company.
Happy we could help, enjoy the unlocked phone! Hopefully we will do business together again soon
With only one payment left on my old service I wanted to switch smoothly to something more sane. I found The unlocking company. $20 bucks and a little info boom, don't deal nice and smooth.
Thank you Isaac, always great to hear, enjoy the unlocked phone and have a wonderful rest of your week!
I paid the $19.99 they never responded to my calls emails and voice messages. Never sent a code. I check my emails daily. My receipt number is *******. What happened to the 24/7.
Hello Phillip, sorry you had a bad experience, Order was placed on Christamas Eve and yes we submit orders 24/7 unfortunately you ordered incorrectly
In your order you put the locked carrier as AT&T, this caused delays in the unlock because the phone was NOT AT&T, as stated on the website we need the LOCKED carrier NOT the carrier you intend to use.
This phone was in fact region locked: Carrier: Open Egypt, and when asked what prompt appears so we can provide the correct unlock we never heard back
Scam, stole my money and I did not receive the unlock or refund code, do not fall for this scam
My
They sent a falano email that they were going to send the code and they disappeared
Order Number: -*******
I will make several posts on websites for no one else falls for this scam
Products used:
unlock
Hello Petrus, the LG G8 unlock was not found and was refunded because it was not in the 5 databases used, sorry it took so long to get a response we were trying every option to get your phone unlocked
And the charge me 69.99 for nothing... My Sim card is from metro pcs I got my new phone on Amazon and they didn't unlock it...! I ask for my money back and now they not respond..
Hello Manuel Saca, unfortunately the phone was not MetroPCS in fact it was Samsung USA Open, which means it works with any USA based company, Your phone is not Metro it does not use Device Unlock app and your phone does not prompt for an unlock code, because we were provided incorrect information the payment was refunded, We do apologize for the inconvenience but when we are provided incorrect information it makes it difficult to unlock and why a refund was granted
I have already bought the service several times, and they all worked.
They are to be congratulated for the great job.
Detail I bought and with less than 2 hours already sent me the code.
Thank you William, we love hearing from repeat customers! Enjoy the unlocked phones and hopefully we will do business together again soon
Scammers, before paying I sent screenshots of my phone, they said they could do it, I paid $ 35 and then they said an additional surcharge of $ 60 needed
Unfortunately due to the build number and security patch additional funds were unfortunately required to unlock. You did not want to proceed at which point you were quickly refunded
They are crooks to the worst, they took money, hasn't done job. They responded saying they can't provide code and refunding money, after three follow-up they say they can't find the order.
What is the order number as the unlock was either provided or order was refunded
We had mistakenly inserted our old carrier's SIM card into our new iPhone13, and when we switched to our new carrier's SIM card a few days later, we discovered that the device had been carrier locked. Our old carrier at first blamed it on the new carrier, then simply refused to help us, as we had violated our terms of service by switching to the new device (probably true, but who knew?). Even high-level customer support from Apple couldn't remove the lock, including a hard factory reset, leaving us with an $800 paperweight. The Unlocking Company responded to our email within a matter of hours and, after investigating the situation for less than 24 hours, told us that it was safe to proceed with a request via their website. Again, less than 24 hours later, our device was unlocked, up and running perfectly with our new carrier. We have seen no indication of any problems a few days later. Their expressed commitment to customer service seems to be as genuine as we have seen from any company and we would highly recommend them to anyone caught in a similar situation.
Thank you for trusting us Robert, situations like that can happen with carriers and manufacturers but glad you contacted us and we were able to turn that paperweight into a working phone again, enjoy!
Glad i found this company fast and efficient great directions to help set -up. Thanks for the help in getting my phone unlocked
Happy to help Richard!
My phone the OnePlus Nord N200 that I bought from a seller off of Mecri was completely network locked my metropcs and there was no way to unlock it. However, I came across H2TechVideos YouTube channel and they mentioned the unlock company on a way to unlock not only a OnePlus N100 but any phone including my Oneplus Nord N200. I paid around $74 (price differs by phone) and they were able to bargain with Metropcs to remove my phone from Metropcs and use the OnePlus Nord N200 with my mint mobile plan. You are a blessing and will recommend this company to all who needs a Network unlock on their phone. Once again thank you so much.
Thank you so much for the kind words Israel, enjoy your unlocked phone! Hopefully we will do business together again soon
Great service of very trusted company.
Unlocking was fast,easy and understundable.
Step by step till get finished.
Exellent.
Enjoy your unlocked Motorola. Great phone! Safe travels!
They unlocked my LG G6 that my "carrier" couldnt, so big thanks. Quick to reply and proces was super simple.
Thank you!
Sometimes the red tape of carriers can get in the way of honest people just trying to use another carrier. Happy we were able to provide an alternative to get your phone unlocked
I paid for unlock and did receive a code. The code didn't work. Now they aren't responding to my emails and won't give me a refund. I'm most annoy
Tip for consumers:
Use someone else
Products used:
Ordered unlock services. Did not receive
Stacy we are responding to each and every email, you are saying the phone is not prompting for an unlock code, we are asking what sim card you are trying to use in the phone, and if the sim card is active. The sim card you are trying to use is the same sim card of the locked carrier, as stated in our instructions as well as in our email you need to use a sim card that is not from the original carrier to get the unlock code to prompt. Easy, simple fix
Hello Mark, the unlock was provided and has been confirmed by you that the unlock was correct, because of the delay in the unlock we have also refunded 100% of the purchase and provided the unlock for free