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I ordered a wool blanket from this company It cost $100. Months later I received a customs bill for $460 because someone at their company wrote the wrong amount on the customs form. I reached out to this company for help but they will do nothing to help me. They treat me like a problem they wish would just go away. They have no interest in helping me resolve this basically it is my job to clean up their mess. I filed a dispute against the charge and lost the dispute because this company would not respond to the courier. They literally will do nothing to help me and I am suffering because of an error that was made by them! All I did was try to buy a blanket for my grandmother and now I am stuck with a bill for almost $500 and this company will do nothing to help me fix a problem that they created! Absolutely unscrupulous and uncaring.
Tip for consumers:
My best tip for using the site would be to never use this site or never order anything from them because you will never know what amount of a customs bill you would be stuck with and they will do nothing to help you
Products used:
Wool blanket
We purchased a wool duvet from Thewoolroom.com. Upon arrival, I was pleasantly surprised by the quality of packing. Plain plastic outer packaging, containing a box, inside the box was a material bag with the duvet inside. Unlike the major brand hollow fibre duvet, ordered at the same time from a major retailer that arrived plastic plain outer packaging, with the inner branded thin plastic wrap. Both of which had been punctured and the duvet was damp and dirty at the point of the holes.
Removing the duvet from the bag I was concerned at how light and thin the duvet was. I was blown away on the first night I slept under the duvet, just how warm it was. In the past I have had goose, duck and hollow fibre duvets. The Wool duvet from thewoolroom.com outshines them all. As mentioned it is thin, light but oh so very, very warm. Even getting in to a cold bed, you warm up so much faster than with hollowfibre and duck down and slightly faster than the Hungarian goose down duvet I owned.
The Wool duvet is more expensive than the hollowfibre duvets but it is worth every penny.
Their customer service is also great, I received emails confirming my order, then its dispatch and then one advising upon expected delivery day. They also followed up with an email a few days after receipt asking if I was satisfied with my purchase and inviting me to contact them if I was not.
Tip for consumers:
Keep visiting, as they often have great deals come up. I saved over 35% on my purchase.
Products used:
Duvet
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