Being a skeptic of insurance sites, I have to say that I wasn't expecting the exceptional experience I received when I first reached out. Juanita was patient, informative, and truly made me feel as if she was looking out for my best interest. I would definitely recommend The Zebra if all the representatives are as helpful as Juanita throughout the process!
Coming to the zebra was a new experience for me. I'm happy to say due to your customer service and the attentiveness of your staff. I was very pleased with the service. I will recommend the zebra to as many people as I can thank you again for taking such great care of me
I spent half hour entering all my info and submitted it and it only brought back two insurance companies. When I try to go into see the quotes they force me to enter all the info again. Site reerks of advertising and steering you to the insurance company's that pay zebra to 'get' you. Missing was the half dozen other insurance companies that also should have quotes. Horrid experience.
I was searching for the best homeowners insurance. This site was the most efficient site I used. I worked with an agent who was friendly and extremely helpful in locating the best plan. I'd recommend to anyone searching for a policy.
K. G. - Thank you for your kind review; we are happy to pass along your comments to the team here at The Zebra! Thanks again for taking the time to leave us this information about your recent experience with us. We're so glad you found success with our service. Take care! - Emma W.
It collected info for auto insurance quote and just redirected me to the Auto insurance providers. Where, I have to fill again all these details to get quote. Basically Zebra collected my info and did nothing.
Rocky - We're sorry the comparison results did not meet your expectations. The Zebra seeks to display results and give customers the ability to choose and purchase a policy all on our website. But, depending on the user and their driver profile (location, driving history, etc), results may vary. This means that some users, in this instance yourself included, are served links (possibly along with actual quotes from some carriers and you chose not to click on those) to major carriers where you're asked to re-input your information so they can accurately quote you.
That being said, The Zebra takes user data and privacy extremely seriously. The information provided to us is used only for quoting purposes and if you don't use The Zebra to purchase a policy, that's the end of our use of your data. It's not sent or sold to anyone and you can request the removal of it using our CCPA removal form: https://www.thezebra.com/privacy-request/.
Insurance is complicated and, sometimes, comparing it can be also. We're always seeking to better our experience and will continue to improve in that regard. Thanks for allowing us the chance to educate you a bit more on how The Zebra works. Thank you. - Emma W
Why did I just enter all my information just to receive a list of auto insurance companies with a link to their website where I am supposed to re-enter all of my information? That makes the Zebra website absolutely pointless.
I had auto insurance with Geico ($1, 420.oo) for 6 months. Using TheZebra.com I pay $1, 076.oo including home insurance ( $925.oo for auto, and $125 for home, all in one package). I am so glad I contacted them.
Ronnie - Woo hoo! We are celebrating your savings win with you today. Thank you for taking the time to leave a review and recommendation. It means a lot to our team. - Emma W.
After talking to another agent and then another agent Jared saved the day. I'm thankful he went above and beyond to make things right. He saved the day and a bad 1 star review. Give that man a promotion. He was great! Thanks again!
Hi Jace, your review made our day! We’re thrilled that you found success with The Zebra, and we hope we can give you 5-star service again in the future. Thanks for taking the time to leave a review. I’ll pass your kind words about Jared on to the team. Cheers!
-Dani P
I went through the whole process of adding my vehicles to get the quotes. It only gave one quote for the vehicles I added and then wanted me to go other websites to get a quote from them. The one quote I received wasnt even from the liability limits I put in the system. Worthless website and now I am sure I am going to get multiple emails from them.
This company is in business for them and not saving you money. Their info is bogus bulls t. The price they quote you is not the price the insurance company gives you! Do not waste your time using this worthless website!
Overview
The Zebra has a rating of 3.6 stars from 254 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Zebra most frequently mention customer service, extra mile and full coverage. The Zebra ranks 2nd among Car Insurance sites.
- Visit Website
- Austin, Texas, United States
- Edit business info
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Chester - We're sorry you did not have an ideal customer experience. Allow me to offer some explanation as to why. We partner with both local and national carriers, some of which are the big names you see during every television commercial break. We partner with 200+ companies equally and are not bi ased toward a particular set. The ones we show you are the ones we think are worth taking the time to look at. The big-name carriers though, prefer for you to see and respond to the quote directly on their website. We understand that it is frustrating and an extra step, but we want to ensure you that it is legitimate and safe. If ever you feel uncomfortable using the website, you can always chat with one of our independent, licensed agents who can guide you through the comparison process. Thanks for letting me clear this up. - Emma W