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The Zebra

How would you rate The Zebra?
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Indiana
1 review
0 helpful votes
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Lifesavers!
October 4, 2023

My agent was Ms Daniela Vazquez out of Austin, TX, and she was amazing. She went above and beyond to make sure I got what I needed very quickly. I searched for days and the Zebra DEFINITELY had the best rates. Delete that Jerry app people! Lol

Date of experience: October 3, 2023
The Zebra Review Team .. The Zebra Rep
over a year old

Thank you LunaDeSangre for taking the time to leave a 5-star review and these lovely words about Daniela. I'll make sure to pass these on to Daniela and The Zebra team. Smart consumers compare, and we're so glad you were able to find the best rates with The Zebra. We hope we can support you with 5-S tar service the next time you compare rates. Cheers!

Virginia
1 review
16 helpful votes
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Great Service
September 27, 2020

After filling out a few details I was given an estimate and a number to call based on my preferred selection of quotes. The first two selected company's quoted didn't pan out, but the 3rd one did, as they say 3rd time is a charm. I was connected with Ian Van Hoose my insurance, and he worked brilliantly at getting me the perfect policy to fit my needs. It was like talking to an old friend as he skilfully guided through the labyrinth insurance nuances to find the perfect policy, making it the easiest part of my car buying experience. Well done Zebra!

Date of experience: September 26, 2020
Colorado
1 review
0 helpful votes
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Easy insurance quote comparison
January 12, 2023

After the online Zebra insurance quote left a few questions I called and worked with a very well informed agent who answered my questions and completed the process of securing home and auto policies. I'm confident I have the correct coverage at competitive prices.

Date of experience: January 12, 2023
North Carolina
3 reviews
16 helpful votes
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Waste of time
May 26, 2020

I had high hopes for this site after seeing the commercial. I filled in the requested info and expected to see the promised quotes. Nope. It simply redirected me to the various advertised insurance companies. It was just a lead generation site. What a waste of time.

Date of experience: May 26, 2020
Arizona
2 reviews
0 helpful votes
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Bad experience
May 11, 2023

Weird agent said she would remove something from account then after the payment went threw informed me she could not and would have Someone call me back? I don't know if agents child in the background had her discombobulated

Date of experience: May 11, 2023
Washington
1 review
0 helpful votes
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Bad experience
September 24, 2023

So this was not my first time using the zebra this is why I chose to go back. The agent was setting up my policy was not paying attention and pulled all 6 months out at one time I was on the phone for over 3 hours then never could figure out how to refund my money and I eventually had to go to the bank and dispute it so now it's going to look like I tried to do a fortunate transaction with insurance so what I did is we insured our car with a whole another company this is ridiculous that's something you guys took almost $800 out of somebody's account and did not try to fix it.

Date of experience: September 24, 2023
The Zebra Review Team .. The Zebra Rep
over a year old

Hi Stephanie, thank you for taking the time to leave a review. Smart consumers compare, and you were absolutely doing the right thing calling us to compare rates. We want to try to make this right. Please email us at reviews@thezebra.com with your name and policy info, so we can help.

North Carolina
1 review
0 helpful votes
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Insurance
June 2, 2023

I was outstanding. I have been using them for several years and never had bad service it has always been outstanding. My agent is fantastic always bends over backwards to make sure all my needs are meet

Date of experience: June 2, 2023
New York
1 review
1 helpful vote
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Nosey
August 4, 2022

The only reason I gave one star is because when I applied for quotes they asked general questions about my car history, then they started asking questions about my credit score and how many years I went to college. What does any of that have to do with what kind of insurance I'm getting. I been insured for a while and no one ever asked odd questions so they can base them on how much I pay. If your giving me insurance based on how long I been in college I don't want to do business with you. No thank you zebra

Date of experience: August 4, 2022
Michigan
40 reviews
96 helpful votes
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Don't Waste Your Time
August 13, 2019

I read that if you wanted to compare automotive insurance rate, try this service. Supposedly, it not just a data gathering site, but would actually provide quotes. I input my info, and about 10 different companies popped with potential quotes. Of those, only one gave and actual quote. All this rest listed the exact same coverage and amounts, and if you wanted more details you had to click on "Quote". Well, then that takes you to that particular insurance company's site, where you have to input all your info again. You are able to change the amount of coverage on The Zebra, which affects the broad quotes - and I was able to improve the coverage, and increase the price, as expected. But - the price I was given, with the closest approximate coverage, was $100 more per month than I'm currently paying. I have yet to find any auto insurance company who has been able to beat USAA's prices and coverage.

Date of experience: August 13, 2019
Louisiana
1 review
0 helpful votes
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Dedicated
December 24, 2022

I like to thank Mr. Gabriel for his hard working ethics he serve as an agent for Zebra. He really helped me to chose the right insurance that was affordable. He didn't waver in his commitment to ensure great customer service. God bless you Mr. Gabriel for your faith.

Date of experience: December 22, 2022

Overview

The Zebra has a rating of 3.6 stars from 254 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Zebra most frequently mention customer service, extra mile and full coverage. The Zebra ranks 2nd among Car Insurance sites.

service
78
value
77
shipping
8
returns
5
quality
68
This company responds to reviews on average within 2 days